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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality of the product, highlighting that it is easy to use and provides a natural-looking cover-up for thinning hair or small bald patches. Consumers also praise the user experience, noting the sleek and compact container with a built-in applicator, making it convenient for travel. People find the product long-lasting and effective in thickening thinning areas, resulting in a boost in confidence. Moreover, reviewers have reported positive experiences with the customer service, describing it as helpful and prompt. However, opinions on the product and delivery service are mixed. Some reviewers have raised concerns about the product rubbing off easily, especially when exposed to water or sweat. Others have reported issues with the delivery service, citing delays and lack of responsiveness from customer service. Despite these concerns, many customers are satisfied with the product's performance and the company's customer service.

Based on these reviews

Rated 4 out of 5 stars

Yes it is better than other fibers example toppik and other brands. The reason being it sticks to hair more than others but on rubbing or excess water it does come off too. So yes it is better but you... See more

Rated 4 out of 5 stars

People are bashing this product. But the reality is it's actually not bad, it's more like sticky Matt colour rather than the loose fibres that require tons of hairspray and need to be put in properly... See more

Company replied

Rated 4 out of 5 stars

I originally ordered the 'Buy 2, Get 1 Free' deal but only received two items. After reaching out to customer service by email a few times, the missing pot was mailed to me. I appreciate the resolutio... See more

Rated 4 out of 5 stars

It visually looks like the videos - it thickens the thinning areas well. No other product comes close in terms of look. They also last a fair while, and I still have all three of mine from black fr... See more

Rated 5 out of 5 stars

I’ve been using Hairo and I’m very impressed with the results. It provides a natural-looking cover-up and performs better than other hair fibers I’ve tried. It’s ideal for people with thinning hair or... See more

Rated 5 out of 5 stars

The product was incredibly easy to use and completely mess-free. It lasts significantly longer than any other product I’ve tried, which makes it even more impressive. I also love the sleek, compact co... See more

Rated 1 out of 5 stars

The product is a massive wate of money and I would like a full refund. The product does not work at all as advertised, it rubs off effortlessly on your hands, it does not bind to your hair at all, and... See more

Rated 5 out of 5 stars

First of all: this product works and it will truly help you with your hair density. Customer service is good, Rwanda has been very helpful (I had to contact them for a shade swap and it was easy, had... See more

Rated 5 out of 5 stars

I recently placed an order after debating for a while, as I’d been using spray-on hair fibres for my slightly thinning hair. While the spray worked, it often ended up on my forehead and wasn’t the... See more

Rated 5 out of 5 stars

I started thinning around my crown and thought I’d try this product. Well, it gave me an instant confidence boost because you couldn’t tell you had product in your hair. I’ve been caught short in the... See more

Rated 2 out of 5 stars

I struggled with this product. I cannot get the successful results that Hairo's Facebook videos seem to show. I can't get it to go on evenly without patches on my scalp, even with a bone dr... See more

Rated 5 out of 5 stars

I like this product it is easy to use without getting the hair fibers all over the counter But it does come off on the pillowcase at night and does come off on my work out towel when i sweat.. That is... See more

Rated 5 out of 5 stars

I Was extremely skeptical especially since it was an instagram ad. But after doing some serious digging I thought the company looked legit enough. I took the risk and bought a tub. It works tremendou... See more

Rated 5 out of 5 stars

I was honestly impressed not just by the product, but by the customer service. I had a question about choosing the right shade, and they replied within an hour with super detailed advice. The Medium B... See more

Rated 1 out of 5 stars

Not happy with this product, definitely not as advertised. Its just like a coloured dye or powder that darkens your scalp to give the illusion of full hair. It definitely rubs off in your hands and i... See more

Rated 5 out of 5 stars

Excellent customer service, accidentally ordered the wrong colour and noticed straight after I'd ordered. Got in touch with them straight away and they managed to swap it to the right colour. No drama... See more

Rated 5 out of 5 stars

I don’t write reviews ever. But this has changed my life, no exaggeration. I’ve had a very thin hairs at the front of my head for many years which was incredibly difficult to cover (and even worse wit... See more

Company replied

Rated 2 out of 5 stars

Definitely nothing like adverted ! It’s probably worse than a normal hair fibre! It’s not water proof and stays in your hands , towels and pillow ! It also doesn’t cover as well as other hai... See more

Company replied

Rated 5 out of 5 stars

Honestly I didnt expect much… my hair has been getting thinner and thinner for years and nothing really worked. But this powder actually made a huge difference, my hair looks way fuller and darker in... See more

Company replied

Rated 5 out of 5 stars

Saw Hairo on line thought I would give it ago as I am losing my hair and when I received it I was so surprised how well it blended into my own hair!! Now it gives the illusion that my hair is thicker... See more

Rated 5 out of 5 stars

I was skeptical about trying this and put it off for months. It seemed too good to be true but thought there's only one way to find out so I ordered some and I was not disappointed. Doesn't give me 10... See more

Rated 5 out of 5 stars

Firstly the product is great, much better than fibres and very easy to use. Takes some practice but very affective. I can not fault Hairo at all, get communication and understanding from Marcu... See more

Company replied

Rated 1 out of 5 stars

This product is definitely not as advertised! I bought the buy 2, get 1 free deal, but when I tried it on my hair, it made my hair look dull instead of enhancing it. It rubs right off—when I ran my ha... See more

Rated 4 out of 5 stars

Ordered the wrong shade by mistake and emailed support. They sorted it straight away sent me correct one for just shipping cost. really impressed with how they handled it, product itself is great. wil... See more

Rated 5 out of 5 stars

The Hairo filler arrived very quickly after placing the order, I ordered 3 pots for a great price. I use the filler most days on a thinning spot near the crown of my hair and the results are amazing.... See more

Rated 5 out of 5 stars

I ordered 3 tubs of the light brown as they were on a good offer. Once received I tried to apply and noticed it was too light for my hair so I emailed their help line and spoke to someone called Rwand... See more

Rated 1 out of 5 stars

Same product sold for 5£ on Amazon didn’t work when contacted them they said no return even tho the website states money back if no satisfied

Company replied

Rated 1 out of 5 stars

The product is not as advertised and rubbs off on hand and pillows. This is not what was advertised. The product does help to cover up areas but unfortunately not as advertised. I am very... See more

Company replied

Rated 3 out of 5 stars

Application is simple and looks very natural, but the product does rub off on pillows and fingers when touched. I bought this product so it wouldn't do that. And instead of a powdery mess I have more... See more

Rated 5 out of 5 stars

Great product. Way better than Toppik. More natural looking, lighter and easier to apply. Customer service is friendly, prompt and helpful.

Rated 3 out of 5 stars

It seems quite good but also when you run your hands through your hair your hands become very dirty which isn’t nice is that supposed to happen? I thought only shampoo and water will disturb the produ... See more

Company replied

Rated 5 out of 5 stars

It really changed my social life. When I started losing my hair I became really shy and I would never talk to a girl or anything. I like the effect it looks natural and it gives me confidence

Company replied

Rated 1 out of 5 stars

I bought this product after seeing the results shown in the company’s social media posts, but unfortunately my experience has been completely different. It seems that HAIRO performs exactly t... See more

Rated 1 out of 5 stars

I read positive reviews and wonder if this is for the same product! Firstly, it took a week to arrive. Yet postage cost nearly £4. Absurd. I regularly purchase items on eBay with free postage that... See more

Company replied

Rated 5 out of 5 stars

Great quality item! Arrived faster than expected, the packaging was neat and professional. It feels solid and it covers my crown just right.

Company replied

Rated 5 out of 5 stars

blends seamlessly, strong hold, sweatproof, no transfer. Cons: mirror is small. Best concealer I’ve ever used.

Company replied

Rated 5 out of 5 stars

Easy but foremost a great product! Easy to apply on with the brush which is incorporated in the product. Works very well, even after a rain shower. Great service from Hairo as I haven’t received my... See more

Rated 5 out of 5 stars

Living in Hawaii I thought it might take a long time to get to me but it actually came in the mail pretty quickly. The product does what it says it does and I am very pleased with the results.

Rated 5 out of 5 stars

Received my order and is superb , Hairo team were really helpful in ensuring the correct colour and customer service are first class. Thankyou ! Highly recommended


Company details

  1. Hair Product Store

Written by the company

Premium men's grooming for hair loss confidence. Waterproof concealer powder + styling compatibility. Works under wax, gel, spray. Professional-grade coverage, everyday use.


Contact info

4.1

Great

TrustScore 4 out of 5

101 reviews

5-star
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1-star

Replied to 64% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I like this product it is easy to use…

I like this product it is easy to use without getting the hair fibers all over the counter But it does come off on the pillowcase at night and does come off on my work out towel when i sweat.. That is the only 2 things i do not like.i guess it is a small issue and better than having a bald spot on the back of my head or . but maybe i should rinse my hair before bed & be careful when i sweat and wipe my head on towel or someone's couch,,

20 January 2026
Unprompted review
Rated 4 out of 5 stars

Ordered the wrong shade by mistake and…

Ordered the wrong shade by mistake and emailed support. They sorted it straight away sent me correct one for just shipping cost. really impressed with how they handled it, product itself is great. will be a repeat customer for sure

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Wate of money…

The product is a massive wate of money and I would like a full refund. The product does not work at all as advertised, it rubs off effortlessly on your hands, it does not bind to your hair at all, and its certainly not waterproof (literally says waterproof on the packaging so I hope I dont get the same response as others i.e. "we dont says its waterproof"). The product is basically like makeup or paint and just rubs on anything once touched. It also makes your hair look really matted and unclean...almost a greasy look. Stick to fibres, they at least look natural.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support from Rwanda

Amazing support from Rwanda! I ordered the wrong colour and with no time at all I had quick responses and all dealt with! Thanks so much team.
Great job 👍🏻

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

Not happy with this product, definitely not as advertised.
Its just like a coloured dye or powder that darkens your scalp to give the illusion of full hair. It definitely rubs off in your hands and is very messy. The hair fibers product is a much better option than this product, even though that also rubs off and is messy it looks much better out of the two.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

It works!

First of all: this product works and it will truly help you with your hair density. Customer service is good, Rwanda has been very helpful (I had to contact them for a shade swap and it was easy, had just to pay the delivery fee). The parcel takes a while to arrive at destination but possibly this is how the company can offer bargains and keep the price affordable. Overall a great experience, I'm now a brand new customer and have already ordered again. Thank you!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy but foremost a great product and service

Easy but foremost a great product! Easy to apply on with the brush which is incorporated in the product. Works very well, even after a rain shower.
Great service from Hairo as I haven’t received my first order. They just sent me a new one straight away.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, accidentally ordered the wrong colour and noticed straight after I'd ordered. Got in touch with them straight away and they managed to swap it to the right colour. No dramas. Couldn't of asked for more.

17 January 2026
Unprompted review
Rated 4 out of 5 stars

Yes it is better than other fibers…

Yes it is better than other fibers example toppik and other brands. The reason being it sticks to hair more than others but on rubbing or excess water it does come off too. So yes it is better but you have to be careful not to expose your head to too much water or a hard rub. Another issue is that the quantity per pack is too little. Otherwise yes overall it is a better product that normal hair fibers available in the market.

28 December 2025
Unprompted review
Rated 4 out of 5 stars

Buy 2 Get 1 Free Offer

I originally ordered the 'Buy 2, Get 1 Free' deal but only received two items. After reaching out to customer service by email a few times, the missing pot was mailed to me. I appreciate the resolution. Thanks!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Only issue i have is that the compact mirror is too small so cant really use it to apply.

11 November 2025
Unprompted review

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