I ordered slides, a tracksuit, and a pair of shorts from US Fans and the quality was exceptional. Everything felt premium and exactly like what was shown on their site. The shipping time was surprisi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
USFans is a shopping agent platform that helps users purchase products from Chinese e-commerce sites like Taobao, 1688, and Weidian—with no price markup. We also offer value-added services including photo inspection, warehousing, and logistics, providing a hassle-free one-stop solution for sourcing goods from China.
Contact info
Hong Kong
- usfans.com
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
awful service.
awful service.. asks for $80 to ship 3 pants like dawg..
discord support doesn't read your entire message and ends up responding smth completely irrelevant, im def switching to a different one
BAD customer service and agent
I KEPT TRYING to get a refund but they refused because the order has been in the warehouse for too long but i requested an refund from day 1 it has been put in the warehouse since THEY ASKED FOR $5000 DOLLARS WORTH OF SHIPPING for a 4kg this is ridiclous and i tried to ask for another shipping route but they refused.

Reply from USFans
The shopping experience is very simple…
The shopping experience is very simple and straightforward. In terms of prices, it is cheaper than other retailers who charge $2-5 more for the same product. As for shipping, we have over $800 in shipping coupons and good shipping lines.
Bad customer service DONT ORDER!!
Refused to give me a refund after my package got stolen WITH INSURANCE!! I told them many times to give me a refund and i got insurance but all they said was “report it to the police” but knowing they won’t do anything i didn’t even bother wasting my time to file a report. and then they just told me they cannot resolve any issues further. i’m so PISSED NEVER ORDERING HERE AGAIN!!

Reply from USFans
My positive rewiew
Great experience the products are good and fast and cheap shipping i only can recommend it
⚠️Do not buy from USFans!!!⚠️
⚠️Do not buy from USFans!!!⚠️
They will take express shipping fee and fool you into thinking that the shipping take around 7-14 days but it actually takes around 30 days. once you pay and submit your parcel, if you anything they'll make excuses about the delay and you can’t do anything about it.

Reply from USFans
I had an amazing experience ordering…
I had an amazing experience ordering from USFANS. The quality of the product exceeded my expectations, and everything arrived in perfect condition. What impressed me the most was the shipping speed. My order came exceptionally faster than expected, which was a huge surprise. Overall, great service, fast delivery, and reliable quality. I would definitely order from USFANS again and highly recommend them to others.
UsFans Review
I do not order from this site yet, but it looks very clean. Based on my experience, the value of the goods is low, which is a big compliment for the site. If I order goods and everything goes well, Usfans will be my favorite site.
i think this is the best agent good…
i think this is the best agent good prices very good stuff and i am so happy to use this agent
8kg shipping
I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 days). I'm still waiting for the second parcel. In general, the service is top-notch, the support team responds quickly and really helps!

Reply from USFans
Agent
Just ordered from usfans and the items came to warehouse. I have bought from cnfans and got sent bad quality products and shipping prices were high but when I use usfans the shipping prices were much better and they got to the warehouse quick. Cant wait until the things arrive.
its very good
I just bought packages from here and it was very cheap and very cheap shipping. Very good quality and fast shipping overall a very good website top buy things off of.
The best chinese website
I have been using this website for a long time and I haven't met many big problems. The website is very funcional and easy to use, they are so simpathic and effective. I have onle met a few problems during the periods of christmas. I love this website.
Best agent at the moment
Best agent at the moment, quick, easy, qc verifications, I had a proble, with a T-Shirt and they solve it very well. I recomend it.
Is a very good Shop for buying…
Is a very good Shop for buying clothes and more i love it is too very cheap and has a good quality
Its the best app i ever before best…
Its the best app i ever before best agent ever better than kako or Ac or every agent ever
UsFans is Fire
I had no problems with Us Fans. The delivery was quick and careful. I had a problem with customs, but they refunded me quickly and in full for the entire order. I highly recommend them.
By the way, I have an order in progress :))
good quality haul
Came quick and quality was higher than i expected. Was my first order and i am happy with it.
Easy process to order support alaways…
Easy process to order support alaways help when you dont know something really great agent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







