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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the prices offered and the quality of the products they receive. Consumers also appreciate the delivery service, noting its speed and reliability. The quality of the items consistently meets or exceeds expectations, and the staff is frequently mentioned for being helpful and responsive. People highlight the clear website, the speed of shipping, and the quality of packaging. The efficient QC process, which includes detailed photos and flexible return options, is also a significant advantage for reviewers. Many customers consider this company the best agent for buying Chinese products, praising their competitive shipping prices and overall service.

Based on these reviews

Rated 5 out of 5 stars

I ordered slides, a tracksuit, and a pair of shorts from US Fans and the quality was exceptional. Everything felt premium and exactly like what was shown on their site. The shipping time was surprisi... See more

Rated 5 out of 5 stars

⭐ 5/5 — Great Experience With US Fans! US Fans made ordering from Chinese marketplaces super easy. The platform is straightforward, customer support is quick to respond, and the shipping proces... See more

Rated 5 out of 5 stars

Nice design, everything was on point, the domestic shipping and international shipping. The estimation also helped me a lot. You guys could make the shipping and labeling better. But even if I had a p... See more

Rated 5 out of 5 stars

Definitely the best and easiest shipping agent to use. Anything you want is available to get through them, and their customer service is top tier. It can take a second, but I always walked away with a... See more

Rated 1 out of 5 stars

⚠️Do not buy from USFans!!!⚠️ They will take express shipping fee and fool you into thinking that the shipping take around 7-14 days but it actually takes around 30 days. once you pay and submit y... See more

Company replied

Rated 5 out of 5 stars

So far my experience with this website has been amazing! Already bought 1 shoe, and next week i will order lots of clothes, acessories, and even more shoes! The shipping price is simply amazing, and t... See more

Rated 5 out of 5 stars

Items are as described, and clear QC photos are provided when items reach the warehouse and if the products do not match your expectations, you are able to return the item, getting your money back.... See more

Rated 4 out of 5 stars

Honestly one of the best shipping agents I've tried. Great events and shipping isn't too expensive. The shipping time and tracking are reliable. Only problem I had was the absence of rehearsal and now... See more

Rated 5 out of 5 stars

Great experience! The coat arrived very quickly and was well-packaged. I used a vacuum seal bag to save space, and everything was in perfect condition when I opened it. No extra fees, just a smooth de... See more

Rated 5 out of 5 stars

The best platform for buying Chinese products It's the best agent for buying in the Chinese market. From customer service and wait times to shipping and product prices, it's the best of the best. And... See more

Rated 5 out of 5 stars

I ordered from USFans a bit randomly, but I’m honestly impressed. The website is clear, shipping was fast, and the quality exceeded my expectations. Everything arrived well packed and exactly as descr... See more

Rated 5 out of 5 stars

Just ordered from usfans and the items came to warehouse. I have bought from cnfans and got sent bad quality products and shipping prices were high but when I use usfans the shipping prices were much... See more

Rated 5 out of 5 stars

Honestly I love this agent, i saw someone on instagram talking about it and it sounded pretty nice, the prices of the shipping might me a little high but thats not their fault.For the overall price yo... See more

Rated 5 out of 5 stars

Great product and shipping prices compared to other agents. Helpful throughout the entire shopping process. Their staff is also really helpful whenever any doubts or problems come up.

Rated 5 out of 5 stars

Usfans is a great shipping agent very good shipping prices and easy to use. The service timeliness is quite fast compared to other agents wich is nice and the communication is also good they solve t... See more

Rated 5 out of 5 stars

I’ve been using USFANS for a while now and I can honestly say they’re one of the most reliable agents out there. Communication is always clear and fast, and they really take the time to help you f... See more

Rated 4 out of 5 stars

I have already ordered several times from US fans and have always been satisfied with the quality. Their customer service answers very quickly and is always open to helping too. The only drawback some... See more

Rated 5 out of 5 stars

Best side that ive ever Seen , fast replies , fast Shipping , low prices , good spreadsheet , you can get there anything you Need with an good quality and low prices . Best Seller International

Rated 4 out of 5 stars

I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 da... See more

Company replied

Rated 4 out of 5 stars

Good response time articles of quality, however if you return a product it takes a lot of time mine is still in return after 2 weeks and I haven't been refunded yet. There are no rehearsal options so... See more

Company replied

Rated 3 out of 5 stars

Shipping to France is slow and quite expensive, and the platform really lacks a favorites feature, which would be useful. That said, the site is well made, tracking is simple and effective, and cus... See more

Company replied

Rated 1 out of 5 stars

I made a purchase with USFans and after the order was placed, they suddenly asked for a large additional shipping fee. This was NOT disclosed at the time of purchase. When I refused to pay the e... See more

Company replied

Rated 5 out of 5 stars

Us fans is the best agent to use, because they have the best deals fastest costumer service, an the most important cheapest shipping prices. They are also the only agent that provides you with perfect... See more

Rated 1 out of 5 stars

So after my last review I thought they would refund me after the address was written incorrectly but when I opened a case on PayPal for them to refund me they lied and said I received the item when I... See more

Company replied

Rated 5 out of 5 stars

It is literally the best agent, very good interface and top customer relationship. The only problem: we would have to add the QC of the photos on the product sheet so that we can see before buyin... See more

Rated 5 out of 5 stars

Was searching for a new agent for General shopping, and not even lying I’ve tried so many agents, but this is the only one that actually delivered to my standard ( and my standards are pretty high ) f... See more

Rated 3 out of 5 stars

Support was terrible . Someone named Sue didn't understand my problem even though I explained it in detail. My problem was that the wrong product arrived at the warehouse. Instead of sending the corre... See more

Company replied

Rated 4 out of 5 stars

Really good human 24/7 support and very patient and friendly as well. I like that the prices for shipping are a bit lower than other similar sites altough their service might be a bit extra sometimes.... See more

Rated 5 out of 5 stars

The shipping was fast and well organized, and my order arrived in perfect condition and on time. As for the clothing, the quality is impressive, durable fabrics, great finishing, and sizes true to the... See more

Rated 5 out of 5 stars

Geniunely great people, found it through a youtube video and haven't regret it since. Couldn't recommend USFans anymore to people into this kind of stuff! Thank you USFANS!!!

Rated 5 out of 5 stars

Great agent! I would trust USFans with my own kids! The UI is very manageable and easy to navigate. The shipping fees are way cheaper compared to other agents. USFans is an overall great agent and I h... See more

Rated 5 out of 5 stars

Had a very good experience so far,ease of use and good customer service.Website is easy to navigate aswell. Would reccomend over other sites.Thank you for reading.

Rated 5 out of 5 stars

perfect for me, i got a 15kg haul with perfect condition articles and really good quality. I recommend this agent, and the price for the shipping is not that high compared to some others you might kno... See more

Rated 3 out of 5 stars

My experience with USfans has been excellent. But some products take a long time to arrive at the warehouse, and that's the only thing they need to improve; otherwise, I'm satisfied.

Company replied

Rated 5 out of 5 stars

I used a lot of different agents to buy clothes but this is the best, they helped all times with everything and the shipping time is so fast, all process of service was great and I suggest to usfans t... See more

Rated 5 out of 5 stars

Usfans is the best shipping agent they have fast shipping and very cheap shipping compared to other agents .Usfans I very reliable and can help you with anything .This is a good site for clothes ,sh... See more

Rated 5 out of 5 stars

I like the new agent it’s easy to work and no restrictions! That’s perfect for me and it gave me $800 worth of coupons gotta love this agent ain’t no other shipping company giving you deals on shippin... See more

Rated 5 out of 5 stars

Having a great experience on usfans right now. Everything is cheaper including shipping prices… way better than cnfans or any other shipping agent, very much recommended to other resellers out there t... See more

Rated 3 out of 5 stars

Sleek website design and ordering was easy, shipping was actually okay, as it was coming from china so its fine for that. But the customer service was not that good i guess…delayed answers, saying its... See more

Company replied

Rated 5 out of 5 stars

My experience with US Fans has been positive. The order process was simple and clear, and the package arrived properly packed. Customer support was helpful and responded in a reasonable time. Overall,... See more

Rated 5 out of 5 stars

Usfans is a super good new agent, they are really helpfull on their discord/site, and they have some amazing events for newbies. If you are looking for a new agent I definetly recommend usfans.

Rated 5 out of 5 stars

I had no problems with Us Fans. The delivery was quick and careful. I had a problem with customs, but they refunded me quickly and in full for the entire order. I highly recommend them. By the way,... See more

Rated 5 out of 5 stars

I just ordered my first haul with usfans, and its amazing, the shipping is really cheap, and they are really helpfull and fast at responding, I would definetly try this agent, they also have good coup... See more

Rated 5 out of 5 stars

I find this company intuitive and very trustworthy. I consider that they have enhance the expirience of buying products. It is really good. They need to amend some aspects, but as soon as they do it,... See more

Rated 5 out of 5 stars

I had an amazing experience ordering from USFANS. The quality of the product exceeded my expectations, and everything arrived in perfect condition. What impressed me the most was the shipping speed. M... See more

Rated 5 out of 5 stars

Lately, I’ve been using USfans for ordering items from China. The delivery time is the quickest and the Customer service is by far the best that you’ll find. Would recommend 100%

Rated 5 out of 5 stars

Extremely good shipping costs along with their customer service, they’re very fast and work with a lot of urgency when an issues comes up. The shipping is relatively fast aswell.


Company details

  1. Commercial Agent

Written by the company

USFans is a shopping agent platform that helps users purchase products from Chinese e-commerce sites like Taobao, 1688, and Weidian—with no price markup. We also offer value-added services including photo inspection, warehousing, and logistics, providing a hassle-free one-stop solution for sourcing goods from China.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

awful service.

awful service.. asks for $80 to ship 3 pants like dawg..
discord support doesn't read your entire message and ends up responding smth completely irrelevant, im def switching to a different one

13 February 2026
Unprompted review
Rated 1 out of 5 stars

BAD customer service and agent

I KEPT TRYING to get a refund but they refused because the order has been in the warehouse for too long but i requested an refund from day 1 it has been put in the warehouse since THEY ASKED FOR $5000 DOLLARS WORTH OF SHIPPING for a 4kg this is ridiclous and i tried to ask for another shipping route but they refused.

3 January 2026
Unprompted review
USFans logo

Reply from USFans

Hello. Please note that if an item has been stored in the warehouse for too long, it can no longer be returned, as the return period has already expired.
According to the shipping fee estimation, the shipping cost for a 4 kg parcel to South Africa is approximately USD 127.95. If you have claimed the 30% discount coupon, you can enjoy an even lower price. It should not cost USD 5,000.
Could you please provide your UID so that we can help check whether there is any issue or bug with the shipping fee calculation?

Rated 5 out of 5 stars

The shopping experience is very simple…

The shopping experience is very simple and straightforward. In terms of prices, it is cheaper than other retailers who charge $2-5 more for the same product. As for shipping, we have over $800 in shipping coupons and good shipping lines.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service DONT ORDER!!

Refused to give me a refund after my package got stolen WITH INSURANCE!! I told them many times to give me a refund and i got insurance but all they said was “report it to the police” but knowing they won’t do anything i didn’t even bother wasting my time to file a report. and then they just told me they cannot resolve any issues further. i’m so PISSED NEVER ORDERING HERE AGAIN!!

28 January 2026
Unprompted review
USFans logo

Reply from USFans

Hello, we’re very sorry that you encountered this issue. Package theft is considered a local security matter and is not a shipping-related issue, so it cannot be covered by insurance. We kindly ask you to follow our customer service’s advice and report the matter to your local police.

Rated 1 out of 5 stars

⚠️Do not buy from USFans!!!⚠️

⚠️Do not buy from USFans!!!⚠️

They will take express shipping fee and fool you into thinking that the shipping take around 7-14 days but it actually takes around 30 days. once you pay and submit your parcel, if you anything they'll make excuses about the delay and you can’t do anything about it.

18 January 2026
Unprompted review
USFans logo

Reply from USFans

We’re really sorry for the frustration this has caused. We understand how disappointing it is when shipping takes longer than expected.
Delivery times are estimates and can be affected by factors outside our control, such as customs checks, weather, or peak seasons. That said, our support team will always try to follow up and assist when delays happen.
Thank you for sharing your experience — your feedback helps us improve.

Rated 5 out of 5 stars

I had an amazing experience ordering…

I had an amazing experience ordering from USFANS. The quality of the product exceeded my expectations, and everything arrived in perfect condition. What impressed me the most was the shipping speed. My order came exceptionally faster than expected, which was a huge surprise. Overall, great service, fast delivery, and reliable quality. I would definitely order from USFANS again and highly recommend them to others.

15 January 2026
Unprompted review
Rated 4 out of 5 stars

UsFans Review

I do not order from this site yet, but it looks very clean. Based on my experience, the value of the goods is low, which is a big compliment for the site. If I order goods and everything goes well, Usfans will be my favorite site.

15 January 2026
Unprompted review
Rated 4 out of 5 stars

8kg shipping

I ordered 8 kg of clothes in 2 parcels of 4 kg each. I was upset that I didn't see the tracking number for the first parcel at all until I received it, but I will say that the delivery was fast (17 days). I'm still waiting for the second parcel. In general, the service is top-notch, the support team responds quickly and really helps!

14 January 2026
Unprompted review
USFans logo

Reply from USFans

Helloooo. Thank you for your honest review. If your shipment was split into multiple packages and not all tracking numbers are displayed, you can contact our customer support to request the missing tracking numbers.

Rated 5 out of 5 stars

Agent

Just ordered from usfans and the items came to warehouse. I have bought from cnfans and got sent bad quality products and shipping prices were high but when I use usfans the shipping prices were much better and they got to the warehouse quick. Cant wait until the things arrive.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

its very good

I just bought packages from here and it was very cheap and very cheap shipping. Very good quality and fast shipping overall a very good website top buy things off of.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

The best chinese website

I have been using this website for a long time and I haven't met many big problems. The website is very funcional and easy to use, they are so simpathic and effective. I have onle met a few problems during the periods of christmas. I love this website.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

UsFans is Fire

I had no problems with Us Fans. The delivery was quick and careful. I had a problem with customs, but they refunded me quickly and in full for the entire order. I highly recommend them.

By the way, I have an order in progress :))

14 January 2026
Unprompted review

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