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Company details

  1. Animal Feed Store

Written by the company

VetZoo är Sveriges ledande butik på nätet för djurägare. Hos oss finns ett stort sortiment av kvalitetsprodukter. Som kund hos VetZoo har du möjlighet till kostnadsfri veterinärrådgivning. 🐾😻 Nya och bra kampanjer, varje månad! Prenumerera på foder, kattsand eller någon annan basvara för ditt djur och få 5% rabatt på varje utskick.


Contact info

3.3

Average

TrustScore 3.5 out of 5

443 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Website was not functional at all!!!

Website was not functional at all!!!

There was an offer for some certain brands of dog food and also a 15% discount if you shop over 1200 nok. I have put quite a few items in the basket and when I wanted to proceed, the website crashed every single time. Kept refreshing the page, but did not work at all.

VERY BAD WEBSITE, COMPLETE WASTE OF TIME!!!

1 February 2026
Unprompted review
VetZoo  logo

Reply from VetZoo

Hi,

we are sorry to hear that you had a bad experience with the website, we will let the norwegian Vetzoo site know about this.

BR, Vetzoo Sweden

Rated 5 out of 5 stars

All went smoothly

All went smoothly, I ordered dog food, got confirmation and received order in a few days as expected. Didn't order here before, but now I have trust in this place.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong item and argued about it

They sent me the wrong item. I contacted them but had no reply to my email so I went on their chat and showed them that the package was a cheaper item from the same company. I had bought it before a few weeks ago so I showed pics of both so they could see that they were the same, i.e. they had sent me the same thing that I got 3 weeks ago and not the more expensive one that I recently ordered and paid for ... The staff member somewhat agressively argued with me for 20 minutes that they sent the right item and not the inferior one priced at 70 sek less. She abruptly and rudely insisted I was just wrong- in fact went to say- and insist- that I must have received the wrong thing the last time before and somehow just got lucky.... I am appalled at how bad and irrational this was and even asked how she could be so rude to a customer. The order clearly showed what I paid for and it was not what I received: the stock number was different, contents were different to the other item. The most unhelpful customer service encounter I ever had. Ended up telling me it was closing time and she was going. If I do not get a better response from them on Monday I will certainly never use them again.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

The worst experience you can imagine

The worst experience you can imagine.
I ordered a cat litter and a new cat litter box.
They split my parcel and I never received a second part. After two emails and almost tree weeks the store finally sent me a litter box and after receiving it the front part of it was missing.
Better to order in other places.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

I always have the friendliest

I always have the friendliest, best, most empathic, resolution oriented customer service when I call Vetzoo, you are truly the best and I think I have never been as loyal to a company as I am to you. TACK!

9 January 2024
Unprompted review
Show reviews in all languages. (443 reviews)

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