ZOO.se Reviews 7,439

Kungens Kurva. Terrible customer service in the shop. They did not sell beta fish for us because off bla, blah, bla. But reality was because we are foreigners and speak English, she was very unfriendly. We are keeping aquariums for many years and love every kind of animal. She tryed to teach us like school children. We left the shop and took fish in other shop.

Great quality food - dog licks the bowl clean. A really good ratio of macronutrients for a husky (dynamite)

I ordered 2 boxes of frozen vaisto dog food (10kg each) only 1 box arrived.
When i rang up it seems that 1 box disappeared during the delivery with Gordons. I did get the money back but was told i had to order it again....you couldnt just send me a new one. Very troublesome, and very disappointed.
Order number 137576804

great service, good selection of products, good prices

Zoo se have been good several times, but yeah enough is enough!

I have been keept ordering hay and tile for my pets. Since they had 110 L to a good price, and it have been okey several times! But two times something bad have happened! I got flies and their eggs in all of the hay i ordered, what lead to a house full of flies! The second time i got halm, instead of hay! What is dangerous for the pet to eat! Last time i ever ordering anything from zoo se

Would not reccomend it! I don’t understand how they can mess up whit orders like this!

Everything works as it should. Was delivered in 3 days after payment.

After placing the order, I was notified that some things were out of stock. A couple of other things were missing on delivery. With a few pleasant emails back and forth, a refund was issued and my dog is happy with her food.

Fastest delivery i have ever experienced and good prices! 😎

Always satisfied with deliveries from ZOO .se.

Excellent service online and in the Örnsköldsvik shop!

I ordered my cat's food, 3 days later it was with me, quick and smooth service!

Fast and perfect

Kind of hard to rate when you order items that are "i lager" and then two days after you order you receive a message saying they aren't in stock. An extra star for doing the minimum and letting us know an item was rest noterat with an email instead of no info at all.

If something isn't in stock, don't say it is. How hard is that with automated systems that have been around for ages? Something like this shouldn't happen and there should be a notice (at a minimum) if you add a product that isn't in stock. But it certainly shouldn't show that a product is "i lager" when it isn't. Annoying.

If you like waiting a real long time for delivery it might be for you. First and last time I order from them thought due to this. They had the items in stock. Ordered on a monday and now it’s saturday and they have not even shipped out the package yet.

My first time using it, my item got cancelled and delivery took so long without any notice. I am not using this website anymore.

I have been happy with my purchases from ZOO.se no matter where to buy the objects.

The prices on the stuff I want for my cats are great! The shipping options are also very good and things arrived in a timely manner.

Recommended.

amazing product

Awesome customer care!
Thanks so much for helping me return the food cats didn't like.

We bought a hamster here which became very sick with breathing difficulties. No one believed us until we took her back. They gave us one week to choose another hamster when they saw how bad she was but not nice attitude. My daughter was scared to buy another in case there were diseases that had spread to the other animals. We could have unwillingly taken a very bad illness into our home to affect our other animals. No one could give me a constant or accurate answer to where their animals are breed or a name of the facility. We could not buy anything else for the money. Only another hamster!
2nd issue = I went into their shop yesterday to use the 400kr discount I was told I would have on my account from the previous ‘Helgdeal’ after spending 1645:- At the time I asked for proof of this but was told they didn’t write any discounts on their receipts but that it would be available with my next purchase. They could see it on their computer system but I could not see it anywhere.
Yesterday the 7th Nov. I was shocked when told in a very rude and condescending manner that the offer was only valid for 30 days. The staff told me I made my purchase on 3rd Oct. but this was a lie as I have bank info for the 6th Oct. and the offer only started on the 4th Oct.
I asked where could I see that it was only valid 30 days. They said it was in shop and all over social media. I looked. No where on their social media they say anything about this offer. On the text I received promoting this offer it only says we get up to 400:- discount but not how long it’s valid. I can’t remember if they had posters in the shop. Who would a month later if it’s not written anywhere else. So basically they try to trick their customers into believing they will get 400:- back with their next purchase but give no written details to you so hopefully you forget because as soon as you leave the shop you can’t find any information regarding it.
I called customer services about both issues and they referred to the store manager who refused to repay me for either complaint.
So for being 2 days late to receive my discount of 400:- and not letting me use the money for a sick animal to buy something else in their shop they loose a very good customer. Many other better pet shops you should use.
Not honest or helpful service and selling sick animals. Cannot recommend
In reply: Hamster got sick within the time documented on the paper we signed. The shop manager is aware but not willing to help on either account nor even take the time to speak with me personally just passing her message to me through customer services.
Extremely bad example of how to be a manager!