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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products offered by the business, highlighting their high quality and the company's commitment to sustainability. Consumers appreciate the effectiveness of the products, noting their durability and positive impact on the environment. People also praise the delivery service, emphasizing its reliability and efficiency. The customer service receives accolades for its responsiveness and helpfulness in resolving issues. Many reviewers appreciate the company's dedication to providing excellent support and ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I’ve been using Bazoo now for a few years and I’m delighted with both the products and the service. The toilet rolls and tissues arrive in strong sturdy boxes which of course are recyclable along wi... See more

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

Great service. Recommended by a friend, who like me was also fed up with other toilet rolls. Irritating to skin, thin & shredding & not seeming to last long. This is the leading brands. Although... See more

Rated 5 out of 5 stars

Bazoo toilet paper. No trees are harmed in the production of this product. Paper has no bleach or chemicals. Love the covering of the rolls they look good in the bathroom . You can set the timin... See more

Rated 4 out of 5 stars

It’s been a mixed first experience. Great customer care, but very late arrival, then was missing half of the products! With IBD Crohns my toilet tissue needs to last, be gentle, kind, strong & a... See more

Rated 5 out of 5 stars

Excellent toilet roll - lasts much longer & feels stronger than premium brands I’ve used in the past & works out much cheaper too. I like the individually wrapped loo rolls as this seems more hygienic... See more

Rated 5 out of 5 stars

I love the Bazoo toilet rolls. We used to get through so many rolls, one per day, but these are stronger, longer and softer than most other brands. The paper wrapping with blurb about endangered wi... See more

Rated 5 out of 5 stars

I just re-ordered 48 rolls and 6 kitchen rolls and love this company. Their customer service is great...you even get personal replies the same day. Bamboo rocks because it is sustainable, and I love t... See more

Rated 4 out of 5 stars

Good quality product. Recently tried a different brand as deliveries have previously been too long, bearing in mind 48 hours stipulated. However other brand not as good as this product. So prepared... See more

Rated 5 out of 5 stars

This product is so good that I warn you not to buy too many! I made that mistake because I didn’t realize how economical this product is due to its quality and cost per unit. The bonus is you’re help... See more

Rated 5 out of 5 stars

I love Bazoo loo rolls. I can tweak my subscription to suit my families needs. My sensative bits are much happier now I use Bazoo with no nasty stuff in to hurt our delicate areas. The funky outer pap... See more

Rated 5 out of 5 stars

It’s hard to get excited about a toilet paper company, but Bazoo are wonderful! Their ordering system is super easy and if you need to change Delivery dates that’s a doddle too. And it’s great toilet... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

Bazoo is a great company providing some great earth friendly products. The toilet roll is better than the rest & my sensative skin has found a compatible loo roll that doesn't dry it put or cause sore... See more

Rated 5 out of 5 stars

Bazoo has created a quality company which is very genuine, and the products are awesome which are non toxic which makes a massive difference in one's life, and to mother nature...! I would recommend "... See more

Rated 2 out of 5 stars

I inadvertently set up a subscription for washing detergent and am unable to cancel it. I was unable to do this by following the link so contacted them directly. This has happened three times now! Eac... See more

Rated 5 out of 5 stars

There's a lot of choice in recycled/kind to nature loo papers, and whilst not an exciting product, it's something you use everyday, so we did try a few and Bazoo is far away and the best. Great value... See more

Rated 5 out of 5 stars

Great company to buy from. I use the Bazoo toilet rolls, which are of good quality, size and thickness. I have them delivered on a regular basis, and if I ever need to make amendments to my order, the... See more

Rated 5 out of 5 stars

I use the toilet paper, eco washing sheets and the toilet gel. All incredibly good products. Very, very impressed by each and every product. Customer service....emailed this morning, reply within... See more

Rated 5 out of 5 stars

I've been a regular buyer of loo roll and kitchen roll for a couple of years now. I tried a couple of brands of eco loo rolls beforehand and Bazoo is by far the best. Customer service also excellent,... See more

Rated 5 out of 5 stars

First, the toilet paper is strong and doesn't dissolve in your hands! It's also soft and doesn't cause any allergic reaction. Each roll lasts for ages, so long in fact, that we have asked to skip a de... See more

Rated 5 out of 5 stars

Happy with the products used and the subscription is easy to manage and change where necessary. With my most recent order, Bazoo switched to Evri which resulted in a partial non-delivery. After a co... See more

Rated 5 out of 5 stars

I'm really happy with the product. The communications from Bazoo are informative, polite and clear. Delivery is always on time. Any adjustments I need to make to my subscription are made very easily o... See more

Rated 5 out of 5 stars

I really like that I can get loo roll that hasn't been bleached and also that I have the option of getting it wrapped or unwrapped. The wrapping paper is lovely but quite unnecessary for my everyday r... See more

Rated 5 out of 5 stars

After learning about all the nasty stuff that's in supermarket household products like detergent and toilet rolls, I found bazoo about a year ago. I buy toilet roll, kitchen roll & their laundr... See more

Rated 3 out of 5 stars

It seems that every time I order from Bazoo part of my order disappears in transit. I guess there is someone on the courier side that has a liking for free Bazoo loo roll. The kitchen roll manages to... See more

Company replied

Rated 5 out of 5 stars

Good quality toilet roll in pretty animal themed packaging that looks good in any bathroom or downstairs loo! Easy to manage your subscription with the ability to move the date of your next order if y... See more

Rated 3 out of 5 stars

I used to subscribe to Bazoo but I’ve now cancelled my subscription - the last box of toilet roll badly delaminated when pulled off the roll and you ended up with three separate pieces of paper - not... See more

Rated 5 out of 5 stars

The best loo roll ever! Amazing quality, feels much better than that other brand, and their customer service is super quick and responsive too. My only problem is that the rolls last too long! I had t... See more

Rated 5 out of 5 stars

I first heard of Bazoo when my colleague excitedly left the team call to get her parcel! Decided to give it a go as I was fed up of constantly buying loo roll (we’re a family of 5) and the rolls gett... See more

Rated 5 out of 5 stars

All good! Though I feel we should get a slightly quicker delivery service for long subscriptions, I’ve been joined for over a year now heheh, plus the occasional sample of something else like the kitc... See more

Rated 1 out of 5 stars

Avoid. Terrible customer service. This isn’t 3ply like advertised it’s only 2ply. Says comes with a free gift but doesn’t. Customer service is rude and unhelpful. Don’t provide a 100% satisfac... See more

Company replied

Rated 5 out of 5 stars

We have been using Bazoo for a while now, and can thoroughly recommend the loo paper. It does what it needs to with comfort and the rolls last a good time. The ordering and delivery works very wel... See more

Rated 5 out of 5 stars

Absolutely love this toilet paper and it’s such a treat to have it arrive straight to the door. We have also just started using the tissues and they are so nice - definitely will be sticking with them... See more

Rated 5 out of 5 stars

This is my second time buying from Bazoo. I really like the fact that their loo roll is un-bleached, and with absolute minimal packaging (why on earth do others wrap every single loo roll??). The pape... See more

Rated 4 out of 5 stars

I love the toilet rolls and have recently started ordering the laundry sheets for eco reasons. These are also great. The only thing is I don't understand why the laundry sheets don't get put in the... See more

Rated 4 out of 5 stars

Only just received my box of 48 rolls of toilet paper. Was impressed that there’s no bleaching of the paper and I’m quite happy with the beige, matches my bathroom. Sheets are a bit smaller than tradi... See more

Rated 5 out of 5 stars

We have been using Bazoo for a good while now and are very happy with their toilet roll. Our last delivery went missing with the courier. I contacted Bazzo's customer service who replied the next work... See more

Rated 5 out of 5 stars

Been getting boxes of toilet rolls quite while now . Last delivery one toilet roll was missing. Box was bit battered up and looked like it been opened or split open . Wasn’t happy, messaged Bazoo, at... See more


Company details

  1. Bathroom Supply Store

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

656 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent company

I’ve been using Bazoo now for a few years and I’m delighted with both the products and the service.
The toilet rolls and tissues arrive in strong sturdy boxes which of course are recyclable along with everything else. Both toilet rolls and tissues are soft and strong and good value for money.
The wildlife information is a fabulous way to encourage younger people to learn how important it is to look after our environment.

26 January 2026
Rated 3 out of 5 stars

Lovely toilet rolls and set up a…

Lovely toilet rolls and set up a subscription. My 2nd order was due via Evri and I kept checking to see when it would be delivered to make sure I was in as it had been heavily raining for a few days now and I didn’t want to miss delivery, however, Evri still showed it was at the delivery depot and they would let me know when out for delivery, but next thing I know Evri dropped box off without letting me know and luckily I was in otherwise this would have been ruined if left out in the rain. I have emailed Bazoo and now cancelled my subscription as I cannot rely on Evri … They need to make sure they can rely on their couriers if they are to survive

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Good products and responsive customer service

Happy with the products used and the subscription is easy to manage and change where necessary.
With my most recent order, Bazoo switched to Evri which resulted in a partial non-delivery. After a couple of emails a replacement was promptly sent out, thankfully with another delivery service, which arrived with no issues.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product and excellent service.

I'm really happy with the product. The communications from Bazoo are informative, polite and clear. Delivery is always on time. Any adjustments I need to make to my subscription are made very easily online. All in all I am very happy with the service and quality of the products I receive.

29 December 2025
Rated 5 out of 5 stars

It's a High Five for Bazoo

Great company to buy from. I use the Bazoo toilet rolls, which are of good quality, size and thickness. I have them delivered on a regular basis, and if I ever need to make amendments to my order, their website is easy to navigate to enable this. Oh, and their customer service is exceptional. I would highly recommend buying from Bazoo :)

6 January 2026
Unprompted review
Rated 4 out of 5 stars

Too soon to tell - a mixed review- not enough space to effectively write!

It’s been a mixed first experience. Great customer care, but very late arrival, then was missing half of the products!

With IBD Crohns my toilet tissue needs to last, be gentle, kind, strong & absorbent. My usual is softly quilted extra long so this is a big change. Time will tell if it will be an acceptable change but I bought 24 rolls to test. I don’t want to compromise comfort against the positive environmental impact the change intends.

First impressions - not as wide, not as lofty, not attractive or luxurious looking on its dispenser holder. In use it’s maybe not feeling as absorbent. The gel is great. I’m trying to wean my adult son off of wipes!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Had regular deliveries for a while now…

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue. No fuss no false promises just sorted! So a thumbs up from me and will definitely keep ordering

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company - ethically and attitudinally, they are 100% - focussed on the environment and their customers. So helpful, and their product is excellent :) Highly recommend them :)

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products and customer care

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite huge reservations are now complete converts and love that we have found a eco friendly alternative to our previous fairy non-bio. The sheets make clothes smell beautiful and clean brilliantly - even grubby football kits!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Delivery options

Any queries are responded to without delay. Hiccups with delivery company which is out of their control have been put right without any hassle to me as the customer.

8 December 2025
Unprompted review

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