Who Gives A Crap Reviews 3,112

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the company's commitment to sustainability. Consumers find the packaging appealing and enjoy the designs. Many reviewers highlight the convenience of managing their orders, such as easily adjusting delivery schedules. However, there are mixed opinions about the product and its quality. Some customers have reported issues with their orders, such as receiving the wrong items. Some reviewers have expressed concerns about the delivery service, citing delays and lost packages.

Based on these reviews

Rated 5 out of 5 stars

We have been subscribing for a while now: loo paper and compostable foods scrap bags. The loo paper is pretty good, better than many supermarket brands and better than a competitor we tried.. The foo... See more

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Rated 5 out of 5 stars

Excellent company providing all kind of essentials such as kitchen rolls, tissues - not just toilet paper. Who wouldn’t want your boring old toilet paper in snazzy paper wrappers! Very easy to b... See more

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Rated 5 out of 5 stars

Who Gives A Crap is an INCREDIBLE company, making a huge difference in the world! No idea how it doesn't have 5 stars consistently here ? First, the toilet paper is just awesome - strong but gentle.... See more

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Rated 5 out of 5 stars

I find the quality of paper is good, strong & comfortable. I believe it lasts a lot longer than a normal high street brand - I box of 36 has lasted almost 5 months for a family of 3 which recent h... See more

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Rated 1 out of 5 stars

Whilst the kitchen rolls are ok(ish) (yet not excellent!!!) …. The toilet rolls are nothing but just beautifully presented! Once you remove the attractive packaging they’re sheer CRAP… paper so very t... See more

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Rated 5 out of 5 stars

We love the bamboo toilet paper and excellent customer service. It last longer and is cheaper than supermarkets. I made a mistake on my order. I messaged them at 10pm. By midday the next day I had a... See more

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Rated 5 out of 5 stars

Love this product, unlike other brands it doesn't leave 'chaff' on my cast iron toilet roll holder. I also reuse/upcycle boxes - I use the longest one for storing used roll ends before recycling; I us... See more

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Rated 1 out of 5 stars

Probably the worst toilet tissue I have ever used. Two ply sheets which delaminate often when you try to tear off. Sheets too small. Very weak tissue. Only good thing is marketing with multi coloure... See more

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Rated 5 out of 5 stars

Been ordering toilet paper for 7 years now. No issues with delivery or customer service. Extra long rolls last forever in our household, even with 2 toddlers! Love the funky individually wrapped rolls... See more

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Rated 1 out of 5 stars

Customer service is non existent. Really dissatisfied, I tried in vain to co tact WGC regarding an order I placed. No phone number and no response to emails. As a result I got rhe wron... See more

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Rated 5 out of 5 stars

Persuasive promotion, swift delivery and please with previous order I never kept spare loo rolls in the bathroom because they get dusty and damaged, if not individually wrapped. I didn't fancy... See more

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Rated 1 out of 5 stars

Ordered a product, a different one delivered. Was told the original product was being sent yesterday. Today it has been cancelled. Can only talk to a BOT - have spent hours over the last few days tryi... See more

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Rated 5 out of 5 stars

I like everything about this company really. Never run out of toilet paper again! Good quality (bamboo), good packaging and grandson loves to build towers with them 😆 The company responds quickly to... See more

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Rated 1 out of 5 stars

Do NOT order from this company - they send you more orders even though you bought a one-off purchase by fraudulently changing your account to a subscription. They then only accept email correspondence... See more

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Rated 5 out of 5 stars

Gave this company and their product a try and I have to say that I love the entire experience. I find I use a lot less toilet paper and paper towel because their product is more durable. The fact it i... See more

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Rated 1 out of 5 stars

Whilst I admire what you’re doing as a company, I’m sadly so disappointed in the toilet rolls I bought at the beginning of January. I find that the paper breaks down so easily and isn’t at all as I ex... See more

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Rated 5 out of 5 stars

We’ve been buying WGAC toilet paper for a few years now and can honestly say that it’s the best out there. It seems to last forever & unlike other recycled loo papers on the market this is really top... See more

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Rated 5 out of 5 stars

We came across WGAC loo paper in an AirBnB and loved the colourful wrapping and soft sheets. When we came home, we googled and found that they also do a luxe version for our soft pampered behinds. Ord... See more

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Rated 5 out of 5 stars

I love these loo rolls, no unnecessary pretty patterns or plushness. Their fabulous patterned wrappers look great in the bathroom too. I'm not sure if they're good value for money than supermarket loo... See more

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Rated 1 out of 5 stars

Where are my toilet rolls? Ordered as stated 2-4 business days delivery…. Still not arrived 7 business days later…. My emails requesting update on delivery are polite “ someone will be in contact” bu... See more

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Rated 1 out of 5 stars

First order placed no confirmation email. Not a good start . Not impressed. Tracking number in my account invalid. Don't respond to emails. Instagram or Facebook msgs . Quick enough to take money b... See more

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Rated 1 out of 5 stars

Customer service is nonexistent and once you subscribe beware because apparently it's impossible to block the future orders. I was billed for and order that I had unsubscribed from months ago, a... See more

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Rated 1 out of 5 stars

had to beg my wife to stop ordering this stuff. not fit for purpose. disintegrates under any pressure with soil load on it thus providing a serious brown finger risk. the upshot is a fundament crusted... See more

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Rated 2 out of 5 stars

I cancelled my subscription last week but an order is still being processed and now I can’t log into my account (password reset is not sending a link) new account account setup is not responding eit... See more

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Rated 3 out of 5 stars

Love the idea and it's a snazzy addition to the bathroom but unfortunately the paper doesn't quite live up to the hype. We've tried most of the delivered brands and this one is by far the roughest pap... See more

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Rated 2 out of 5 stars

Like other customers on here, we’ve been trying to reorder as our subscription doesn’t seem to be working, but nothing from customer services and no phone number or live chat. Sooooo hard to get in to... See more

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Rated 5 out of 5 stars

I have been using Who Gives A Crap since they started and have always been impressed with their ethos, the product and their service. They just surpassed themselves. I just moved house and during th... See more

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Rated 1 out of 5 stars

If I could award Zero stars I would. Long time customer - have had the subscription delivery for years. Paper quality has been declining and the delivery drivers used here in Australia definite... See more

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Rated 1 out of 5 stars

Placed an order on 13 December with an estimated delivery between 15 and 18 December. On 17 December, the Evri tracking page showed parcel returned to sender. I contacted WGAC immediately via the AI b... See more

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Rated 5 out of 5 stars

Been with WGAC now for around two years , Just recently I had a problem with the toilet paper as I found it more fragile and breaks up so easily … WGAC has since sent me a more durable toilet paper (... See more

Rated 3 out of 5 stars

Loved the product but the customer service very poor. My credit card details expired and , despite numerous attempts to add the new card and continue with my subscription, I couldn't do it. I sent two... See more

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Rated 5 out of 5 stars

Genuinely, the best toilet paper I have ever come across. The quality is faultless, the rolls last for ages (I only have to do 2 orders a year) the packaging is really cool, it's really easy to order/... See more

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Rated 5 out of 5 stars

Excellent products and love the ethical side. I would like the option of buying 'nude' rolls but very happy to continue supporting the company. Have bought my daughter a subscription too. Had a proble... See more

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Rated 3 out of 5 stars

Well I’ve just compared their toilet roll against the normal Andrex loo roll! 🧻 Size…it’s about a cm larger if that than Andrex not nearly half again as they claim!!! Softness….Andrex is definitely s... See more

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Rated 5 out of 5 stars

Fantastic company. Love the toilet paper. Comfortable, economical and environmentally friendly. Bad experience with the delivery company this time. Evri emailed saying they had my box but two days... See more

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Rated 3 out of 5 stars

The toilet paper is great. Its soft, yet durable and there's no plastic wrap or bag. Each roll is individually wrapped in paper and they were in a large box that can be reused or recycled. The pape... See more

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Rated 1 out of 5 stars

I've used this toilet paper since it first came out and as always been the best. But my last 3 orders of this toilet paper have been absolutely appaling the rolls are half the size they used to be and... See more

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Company details

  1. Bathroom Remodeler
  2. Furniture Store

Information provided by various external sources

Feel good toilet paper that uses 50% of its profits to build toilets in the developing world. 100% recycled. Free delivery! Order from whogivesacrap.org


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product with flexible delivery

Great product with flexible delivery. Have been using now for 3 years.

11 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you for being such a loyal part of our community David. We’re so glad you’re loving the product and that our delivery team is hitting the mark. We appreciate your support!

Rated 1 out of 5 stars

Very disappointed

Whilst I admire what you’re doing as a company, I’m sadly so disappointed in the toilet rolls I bought at the beginning of January. I find that the paper breaks down so easily and isn’t at all as I expected. I really wanted to love it but I really don’t and wouldn’t recommend it.

3 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We really appreciate you sharing your feedback with us, Monica. While we’re glad you admire our mission, we're disappointed to hear that the product itself didn't live up to expectations.
Quality is something that we're really passionate about and are always working on, so we have sent you a message to learn a little more about your experience so we can share it back with our production team and further assist. We hope to hear back from you soon. Thanks for giving us a go!

Rated 5 out of 5 stars

I received my order a week ago and I am…

I received my order a week ago and I am still on the first roll so it is more economical and soft aswell

9 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

That's great to hear Mary! We love that a roll is lasting you longer than usual and hearing that you're finding it soft is a bonus!
Thanks so much for your support!

Rated 5 out of 5 stars

Great packaging!

Quick and speedy delivery!
Full loo rolls. Soft and sustainable
Love the packaging

7 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re on a roll! 🧻 Thanks for taking the time to share your review, Ann! We work hard to make sure our delivery is as fast as our packaging is pretty. So glad you’re enjoying the softness (and the sustainability). Thanks for being a part of the fold!

Rated 2 out of 5 stars

All was great until it wasn’t

All was great for many deliveries. No issue with the toilet paper and liked the black and white wrapping. However in January we weren’t ready for the usual subscription date so delayed it by a week. Unfortunately then the delivery didn’t arrive. The website continually said “order unfulfilled”. Tried to get in contact with- no joy. All AI and automatic responses saying “Our team will be running at a limited capacity during the holiday break to afford our team members a chance to rest and welcome in the new year. We'll still be actively working to get to your request as fast as we can, but wanted to be upfront that our responses will be slower during this period.“. In the middle of January?!?!
Got a reply to say it’s going to be delayed. Then a variety of updates with tracking numbers which when I followed indicated by the courier that it was delivered to another address - which is a property which was demolished last year. Traipsed all round neighbours. No toilet roll. The updates on their website don’t match what the courier states so clearly an issue at the factory/distribution site.

Again more automated responses about them enjoying the holidays. V stressful getting a response and thinking I’ve lost £58. Finally get another box sent through but it’s been so stressful I’ve cancelled my subscription. Was all fine till now and with Evri but this time clearly issues with the distribution at who gives a crap and also the delivery - which I suspect never happened. Time to try someone else.

17 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We are really sorry that this has been your recent experience, Kate, especially as things have been smooth rolling up until now.
We do aim to resolve queries in a much timelier manner, and we're disappointed this wasn't the case this time. We understand that not getting updates from us must have been frustrating, and we are sorry for any inconvenience that the delays may have caused. We're glad to see that the team arranged for a replacement order to be sent to you, which has now been marked as delivered. If there are any further issues with this, please do not hesitate to let us know.
It looks like a discount code for your future orders has also been provided. We know you’ve cancelled your subscription, but we’d love the chance to prove that this was a once-off experience and show you the seamless service you’ve previously enjoyed. We hope to see you again one day!

Rated 5 out of 5 stars

Excellent customer service

We love the bamboo toilet paper and excellent customer service. It last longer and is cheaper than supermarkets. I made a mistake on my order. I messaged them at 10pm. By midday the next day I had a full refund and my new order was dispatched with a £5 discount. Brilliant.

5 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

This is so great to hear Tracey! We’re delighted that you’re loving the quality and value of our bamboo paper.
We get mistakes can happen and making things easy for our customers is our top priority, so we're glad we could help get things sorted out quickly for you. Thanks for all your support!

Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company - they send you more orders even though you bought a one-off purchase by fraudulently changing your account to a subscription. They then only accept email correspondence with a 14 day reply policy. All this time they keep the money they have fraudulently acquired. I received no email to confirm I subscribed. Even though I know I did not my account was changed to show a subscription and their wording is I must have accidentally subscribed!!! There are much better companies to deal with out there (e.g. Bumboo)

4 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're sorry to hear about the unexpected order that was processed, Sarah.
We completely understand how alarming it is to see a charge you weren't anticipating.
Our system is designed so that subscriptions are only triggered by the customer’s selection at checkout. In this case, it looks like the discount code used on your last order was one specifically tied to our subscription service, which is what activated the subscription.
We also send out a heads-up email three days before any subscription bills to give you a window for changes; we’re so sorry if that note got buried in a junk folder and missed.
While we are unable to cancel the order, to make things right, we've issued a refund and can confirm that your subscription has now been cancelled. You're welcome to hold onto the box that is delivered or donate it locally.
We know this wasn't the seamless experience we aim to provide, but we do hope this isn't the last we see of you.

Rated 5 out of 5 stars

Good quality loo paper and excellent customer service

We have been subscribing for a while now: loo paper and compostable foods scrap bags. The loo paper is pretty good, better than many supermarket brands and better than a competitor we tried.. The food waste bags are the best we've used. Customer service is excellent. They made a small mistake on the most recent order by delivering the wrong bags but that was quickly sorted in a really friendly way. We weren't that impressed with the kitchen towel so don't subscribe to that.

1 February 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for being a long-term subscriber, Ralph! It’s wonderful to hear that our compostable food scrap bags are the best you've used and that our team could turn that recent delivery hiccup around for you. We also really appreciate your honest feedback regarding the kitchen towels. We really value it as it helps us improve!
We're still happy to have a permanent spot in your bathroom and other parts of your kitchen. Thanks for being a part of the fold!

Rated 1 out of 5 stars

The paper is cheap quality

The paper is cheap quality, I found it to not be very good it's very rough don't think I'll buy it again.

30 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for taking the time to share your feedback with us, Kevin. We're sorry to hear your experience with our toilet paper was less than delightful. If you’ve switched from a supermarket brand that uses virgin fibres (trees) to make toilet paper, then the recycled one can feel a bit different from what you’re used to. 
We're always working to improve what we do, and the best insights we can get are from our customers. We would love to hear more from you and we have tried to get in touch but haven't heard back yet. Please reply with your order details when you can so we can address your concerns and help you out. Thanks for giving us a try!

Rated 5 out of 5 stars

give this product a try!

I wanted to give this product a try as id seen loads of posts. The company are really good, and really do give a crap. My first parcel went missing, Evri at thier best. A replacement was sent out very quickly. I have to say service is top notch, the product? Bloody great. I won't be buying my loo rolls from the supermarket again. I give a crap about a great product. This has it all.

29 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're so happy you took the plunge and decided to give us a crack, Geraldine. While it wasn't the smoothest start, we're happy to hear the team were able to turn things around quickly for you and get a new order out to you ASAP.
Thanks so much for giving a crap with us!

Rated 2 out of 5 stars

Wasted my money,

Good marketing yes but paper too thin, too small and broke up on use. So disappointing, won’t buy again.

30 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We are sorry to hear that your experience with the loo rolls hasn't quite hit the mark for you, Mary. We'd love to hear more from you so that we can share it with our production team. If you're up for sharing, please reply to our request here on Trustpilot with your order details when you can, so we can assist. Thanks for giving us a go!

Rated 1 out of 5 stars

Love the products, not the courier

I love the products.
I hate the courier they use.
I have placed an order on the 22nd and so far I have no idea where my order is.
I have sent emails, but so far nothing has been sorted.
The order still states on its way.

30 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're really sorry to hear about the delay with your recent order, Carla. We understand it's never an ideal situation to be in when your toilet paper is running low!
Unfortunately, there have been some delays with deliveries recently, but we'd hate for you to wait any longer, so we have escalated this to our team as a matter of urgency and rest assured, they will be in touch via email soon to provide an update.
Thank you for your continued patience while we get this sorted out for you!

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, good communication and prompt delivery, big rolls, good quality and cheerful presentation.
Have subscribed!
Thanks
Alison

22 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Hi Alison, thank you so much for the kind words! We’re thrilled to hear that the website was easy to use and that you’re loving the quality of your new loo rolls.
We take a lot of pride in our packaging, so it’s great to know it put a smile on your face.
Thanks for choosing us to roll with!

Rated 3 out of 5 stars

Ignored by customer service until I posted e review here

* it took a week and a review on trust pilot to get it sorted but it has been* I was lured into trying with a new customer discount code however in the process of checking out they switched it for another code with less discount. I noticed this straight after paying and contacted them immediately to request this to be fixed or my order cancelled. This was on the 23/01. They replied asking for more personal data on 24/01 (which I provided) and since they have ignored me completely whilst sending me the order regardless.

23 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're very sorry to hear about your recent experience, Thanh. This is definitely not the way we like to roll. We do aim to resolve queries in a much timelier manner and are disappointed this wasn't the case this time. 
Our team has now been in touch via email to explain what happened with that discount code mix-up and to make things right. We have arranged an additional discount for you on this occasion, to meet the discount code you had intended to use, as well as one towards your next order. We’re hoping this goes a small way toward making up for any frustration this may have caused.
Thank you for giving us the time to address this and for your patience while we got this sorted out for you.

Rated 5 out of 5 stars

Solid, reliable company--great toilet& kitchen rolls!

I was very surprised to see all the negative reviews, as my experience with the company has been nothing but fantastic.

The toilet paper is excellent quality, the wrapping is beautiful, and both the packaging and delivery were flawless.

On top of that, it feels great knowing the rolls are made from recycled paper, making them an environmentally friendly choice!

29 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thank you so much for taking the time to share some love, Maria. We’re thrilled you’re loving the wrappers and that the recycled paper is doing its job for both your bum and the planet. It’s customers like you who help us keep donating 50% of our profits to clean water and sanitation projects around the globe. Thanks a buttload for helping us change the world, one roll at a time!

Rated 5 out of 5 stars

Brilliant product

Brilliant product, great branding and fast delivery.

28 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We're thrilled to hear this Abi. Thanks heaps for sharing your feedback!

Rated 1 out of 5 stars

I expected good quality toilet roll for…

I expected good quality toilet roll for the price but was really shocked how low grade this toilet roll
was , very thin so we used 2 a day and it was rough .
looks pretty until you take the decorated paper off . not for me i’m afraid

1 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

Thanks for sharing your review Julie. We're disappointed to hear that the toilet paper hasn't lived up to expectations in terms of softness for you. We'd love to hear more from you so we can share your feedback with our production team and continue improving what we do. Please reply to our request here on Trustpilot when you can or get in touch at [email protected] so we can assist. Thanks for giving us a try!

Rated 3 out of 5 stars

Love the sustainability but …

Love the sustainability but my latest order was disappointing. The quality of the paper has deteriorated dramatically and is now quite rough. Size of the sheets has been reduced as well. Sad as my experiment to this point has been great.

27 January 2026
Unprompted review
Who Gives A Crap logo

Reply from Who Gives A Crap

We’re really disappointed to hear to hear that your latest batch isn't meeting the same quality expectations you're used to Lara. We haven't made any changes, so we want to get to the bottom of why these rolls aren't meeting our usual high standards. We’ve reached out via email to learn more about this specific order and make things right.
Hope to hear back from you soon!

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