Worldwide Travel Insurance Reviews 4,626

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its helpfulness and efficiency. Consumers appreciate the friendly and supportive staff, who are often described as patient and knowledgeable. Many reviewers have been loyal customers for years, citing positive experiences and seamless processes. People also value the company's customer service, noting prompt response times and a great attitude from the team. The reasonable prices are another frequently mentioned benefit, with reviewers often comparing them favorably to those of car hire companies. Overall, individuals express satisfaction with the ease of signing up, the clarity of explanations, and the peace of mind the insurance provides.

Based on these reviews

Rated 5 out of 5 stars

We maintain insurance to cover any excess charges that car hire companies might charge for damages outside their basic cover. Although we may only need the cover a couple of times per year (holidays... See more

Rated 5 out of 5 stars

I have used Worldwide insurance for rental cars since 2018. I have claimed multiple times for small scratches and tire punctures. Always had a seamless experience. I will always recommend them for peo... See more

Rated 5 out of 5 stars

We wanted to renew our car hire excess insurance which we've had for several years (and had to use it a couple of times). However, as we've moved to Spain we wanted to be sure it was still OK to use W... See more

Rated 5 out of 5 stars

I did not fully understand the hire car insurance top up system. Sandra was very patient and explained it all very well to me. I followed her advice and took out an annual Worldwide policy. My docume... See more

Rated 5 out of 5 stars

I’ve been a customer for years Some hire car companies will scare you into their £30 a day insurance. As long as you have a good credit limit on your credit card and you can wait for any insurance... See more

Rated 5 out of 5 stars

I've never gotten direct car rental insurance ever since learning about Trustpilot. I've made claims on WWI so I can attest to the ease of claim. My claim was fairly substantial (3000 EUR for a V... See more

Rated 5 out of 5 stars

A difficult situation was dealt with by Libby, who was patient and empathetic throughout, checking when she was unsure. Unlike other companies who claim to insure most health conditions, WTIS were a... See more

Rated 5 out of 5 stars

Worldwide travel is without a doubt the most helpful company I contacted regarding my daughter’s travel cover whilst she is away. She’s had some complications to her medical condition but all the team... See more

Rated 5 out of 5 stars

I am a returning customer. I have found that Worldwide Insurance has excellent choice of insurance packages to suit all needs/budgets. The website very easy to navigate. Typically I choose the Elite... See more

Rated 5 out of 5 stars

Used this insurer for years as I do multiple trips to Europe each year and hire cars. Thankfully only had to claim once, but the process was painless and efficient. Highly recommend even if you only... See more

Rated 5 out of 5 stars

Always great service from these guys and gals. Originally phoned in October for a quote, along with other companies to get a fair comparison. Then called back almost two months later (I've got a memor... See more

Rated 5 out of 5 stars

Chloe was absolutely first rate at working through a complicated quote. She had excellent customer skills and worked hard at the price. Tamsin was equally as impressive in closing the quote and creati... See more

Rated 5 out of 5 stars

After Europcar had stung us for 300€ for a 'new' scratch on drop off on an already battered car, we made a claim the next day. We were directed to Claimez who walked us through all the steps and paid... See more

Rated 5 out of 5 stars

The service I have received has been excellent, having to deal with in hire companies, for claims, is not easy. But thanks to Ziphelele and the team they have been brilliant. My requests have been de... See more

Rated 1 out of 5 stars

Claim denied on irrelevant technicality. We booked our flights and car hire together through a travel agent. Our flights were changed by the operator from day to night so we finished our trip a day ea... See more

Rated 5 out of 5 stars

After holding the policy for ten years, had first claim last year (windscreen crack due to stones thrown up by opposite traffic). Claim paid in accordance with policy terms so happy with that. Claim &... See more

Rated 5 out of 5 stars

This is the second product I have with WWT. My other is a car rental excess policy. I had to use this policy in the first year of purchase and found WWT to be very good and professional in their appr... See more

Rated 5 out of 5 stars

Extremely knowledgeable and friendly agent. I am a repeat customer and she guided me expertly through the process. Offered me options of single travel policy or an annual one. I choose the annual one.... See more

Rated 5 out of 5 stars

We’ve been using World Wide Insurance for several years after a friend’s recommendation, and our experience has been very positive. Last October, heavy rains caused road damage that resulted in our re... See more

Rated 5 out of 5 stars

We have used Worldwide for car hire insurance for a number of years. Only claim was for a tyre after a puncture, charged with exorbitant handling charges from Europe car. All covered with no problem b... See more

Rated 4 out of 5 stars

The customer service from ClaimEz is terrible. In addition to the extremely slow response times, I was accused—based on their AI tool—that my bank statement had been manually altered. This accusa... See more

Company replied

Rated 5 out of 5 stars

Easy to Sign up and resaonable price If you need rental car insurance to cover the high deductible/excess charges most rental car companies apply even with collision damage waivers this is a good... See more

Rated 5 out of 5 stars

Excellent service from Worldwide Insurance! The team was professional, helpful, and very quick to respond to my questions. They explained everything clearly and made the whole process smooth and stres... See more

Rated 5 out of 5 stars

Fantastic product as it saves us a fortune. Car Rental Excess Insurance is the best thing to have when you regularly hire cars. The agent I spoke to was super friendly, helpful and sorted my renewal w... See more

Rated 1 out of 5 stars

I am willing to update this if/when my claim is resolved. I submitted a claim for a 'whopping' £742.17 after a rear window had to be replaced on a car rental. Having provided all the documentation... See more

Company replied

Rated 5 out of 5 stars

We have always used Worldwide Travel Insurance for our annual Vehicle Rental Insurance. We have found them to be very efficient and we can rely on them. The pricing is very competitive and we recommen... See more

Rated 5 out of 5 stars

I have used the company for three years now and as I have had illnessesin the past, and so regular check ups, it can be complicated and online quotes do not understand what my condition is. It is eas... See more

Rated 5 out of 5 stars

This is perhaps my 6th or 7th year of insurance, and they say you only know whether your insurance is any good when you need it. The very first year I took this out my rental vehicle got a large scrat... See more

Rated 5 out of 5 stars

I've used WTI for several years now, had 1 claim which was settled promptly and in full. Much cheaper than paying the extra at the hire companies if you have multiple hires a year. Asked to defer star... See more

Rated 5 out of 5 stars

I needed to request to cover an incident with a car rental with the Car Hire Excess Insurance that I have with them. Provided the requested info and claim was processed quickly an payback aproved. I... See more

Rated 5 out of 5 stars

We have had car rental excess insurance with Worldwide for several years and find it far cheaper than paying to reduce the excess to zero with the car rental companies. As we rent cars a few times a y... See more

Rated 5 out of 5 stars

My husband was diagnosed with cancer in 2024 so getting insurance quotes has been painful at times with online quotes rejected, bank insurance rejected etc. Worldwide Travel Insurance was recommended... See more

Rated 5 out of 5 stars

I'm been insured with this Company since years, and it was always super easy both to renew or amend the policy. No problems so far with my car rentals, until last December, when, unfortunately, I was... See more

Rated 5 out of 5 stars

I cannot recommend Worldwide Travel Insurance highly enough. The company and service is excellent and the prices are very reasonable. I recently had to make a claim, and the process was inc... See more

Rated 4 out of 5 stars

WTI email offer was good, callback was prompt, but WTI agent wanted to take payment for a higher price to the email offer and initially refused to accept the pricing sent to me in WTI's email. But she... See more

Rated 5 out of 5 stars

First of all, the policy itself was super easy to purchase, with unnecessary faff. I called to amend my policy twice in these years,and they've always been very helpful. I've also dealt with a clai... See more

Rated 5 out of 5 stars

Customer for many years. This year I had to use the insurance, second time in... perhaps 10 years. The process was slightly slow, only because of car renting company, which provided information in a "... See more

Rated 2 out of 5 stars

2nd time I’ve used them (never claimed yet) and the 2nd time after payment made I didn’t receive an email or policy documents which is very disconcerting. They did reply on both occasions providing me... See more

Rated 5 out of 5 stars

This was a renewal for me for peace of mind for car rental. My most recent rental company 'offered' to charge me £32 per day for coverage. With renting the car for 13 days, it made obvious financ... See more

Rated 5 out of 5 stars

Worldwide gave me a timely reminder about my insurance renewal and the cost had not increased year on year. This is a real bargain since the price equates to the extra cost of insurance for 2 weeks in... See more

Rated 1 out of 5 stars

Very disappointed. Made a claim for a scratched alloy wheel in April and has still not been settled despite providing everything requested. Beginning to think I`ve been scammed. I had a bad feeling wh... See more

Rated 4 out of 5 stars

Didn’t have to make any claim, but otherwise was good price, coverage and sales teams response wise. Giving 1 star less as I wanted the policy to be extended by a single day which the portal didn’t al... See more

Rated 1 out of 5 stars

A very unhelpful broker who does not seem to be well informed about the South African Insurance product he is selling. I took out an annual policy, & during the car rental accidentally dropped the rem... See more

Rated 5 out of 5 stars

Peace of mind. Very nominal charges. Fortunately we didn’t have any incidents so we don’t know how effective your claim management policy would be but for us it was great psychological advantage to ha... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Saved me money

Very helpful with hire car insurance.
We hired for 11 days originally and then decided to extend to 14 days.
When mentioning we would be hiring for another week later. They suggested it worked out cheaper for annual policy and converted it even though we were on day 2 of the original hire.
Excellent customer service. Thank you.

10 February 2026
Rated 2 out of 5 stars

I paid to upgrade my policy because my…

I paid to upgrade my policy because my original cover didn’t include the country I was travelling to. The upgrade documents were sent to an email I haven’t used for over 12 years instead of my active email. I never received the documents, so the upgrade was useless and I had to buy insurance again at the counter. Very disappointing experience.

9 February 2026
Worldwide Travel Insurance logo

Reply from Worldwide Travel Insurance

Thank you for your message.

We apologise that you did not receive the upgrade documentation. The documents were initially sent to the email address provided on your original policy documents at the time of purchase in October 2025. When you subsequently advised us that you had not received them, we updated your email address as requested and reissued the documents accordingly.

Please note that we are only able to send policy documentation to the email address recorded on file at the time of issue.

With regard to your upgrade, cover for the applicable hire area was effective from the moment payment was received, irrespective of whether the documentation had been received.

Kind regards,
WWTIS Team

Rated 5 out of 5 stars

Saved me €296 on a Hertz rental (fast refund)

I made a claim after a Hertz rental in Finland over New Year. One very cold night the battery died and we had to call Viking roadside assistance to jump-start the car. The charge was €296 and Hertz took it from my card right away.

I checked the policy and a jump-start call-out wasn’t clearly listed (recovery/towing is, but not this), so I wasn’t sure it would be approved. I submitted a claim with the paperwork anyway. After 5 days they asked for a photo of the service vehicle, but I didn’t have one. A few days later they approved it, and shortly after that I got the money back on my card: €295.87.

Quick process, fair decision, and a fast refund. Worth it if you rent cars regularly.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

wonderful

wonderful, helpful staff. I have used you for many years and never disappointed. 😍😍👏👏👏👏✈️✈️🌴🏝️

3 February 2026
Rated 4 out of 5 stars

Insurance shortfall car hire

It was only customer service that was helpful, the process online was a bit difficult for me to navigate. Mainly because it was hesitant to take my card.

5 February 2026
Rated 1 out of 5 stars

they charge you for everything

they charge you for everything. if you live outside of EU, first 75 pounds are out of your pocket. then they reimbursed the rest of the amount but charging me a money transfer fee of 21 EUROS! is this normal?????

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, clear and responsive.

My husband was diagnosed with cancer in 2024 so getting insurance quotes has been painful at times with online quotes rejected, bank insurance rejected etc. Worldwide Travel Insurance was recommended to us so I first checked online. I was able to see a quote straightaway for insurance with no pre-existing conditions which is a useful benchmark. I then called for a quote with medical conditions. The lady I spoke to was very helpful, clear and concise and talked me through each stage. I received a quote the following day and was given information on each section to review carefully. I rang back to confirm purchase and again was given further information and options which were all explained carefully.
Each time I phoned, I got through quickly and was dealt with extremely professionally. I was very impressed with the service and feel confident in the product.

3 February 2026
Rated 5 out of 5 stars

Renewal completed

I needed to renew my travel insurance which involved a long discussion about health matters, all of which was satisfactorily completed and the renewal was issued the following day

4 February 2026

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