Very friendly staff (with senses of humour) Expert help Offer of coffee on arrival nice touch - tho I didn't I didn't have to wait long in Reception area Nothing too much trouble All questi... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
About Bayfields Opticians & Audiologists
Written by the company
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company

- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.

Contact info
United Kingdom
- www.bayfieldsopticians.com
Comprehensive eye tests
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was exceptionally good at…
Everyone was exceptionally good at their job.
I felt in a safe place with exceptional people taking care of my eye tests.
And I look forward to choosing my next pair of glasses from Bayfields in Woking.
Helpful polite and really care.
The Ear Clinic clinician had a very…
The Ear Clinic clinician had a very good 'bedside' manner; and seemed to perform the procedure with great care and precision. She kept me fully informed every step of the way; and put me at ease throughout.
However, only four stars because there was no apology for the appointment being about a quarter of an hour late.
Timely appointment,professional service
Staff were courteous and informative.
Friendly welcoming staff
Friendly welcoming staff, I would recommend them to anyone, great service.
An excellent experience!
From the moment I was greeted by smiling Sonja to the expert adjustments she made to my new glasses, having been delivered a full week earlier than anticipated, my experience was nothing less than excellent! Thank you.
Lost the personal touch
Been coming here for years and have never had a problem. This visit, although fine in itself had lost the personal touch, it was very matter of fact, maybe something lost with being bought out by a larger chain. I didn’t feel like the optometrist listened and I had to reiterate my point several times to be heard. I needed a new prescription for glasses so went down to look at new frames. I felt rushed and was told ‘they’ll turn the lights and music off in 2 minutes’. If this is the case, ask me to come back, don’t try and rush me into spending £700 on something that I’m not 100% sure of! I have been a patient of this branch since 1989 and despite all the changes of ownership, have been happy here. This latest visit has made me seriously think about changing opticians.
Bayfields is my go to opticians
Bayfields is my go to opticians! I am a regular customer; they know the history of my eyes and I am looked after by the team from the moment I enter their doors. My experience on the 4th February was as good as usual from start to finish; starting with a thorough eye test and then onto choosing my frames and being measured for lenses. I look forward to visiting soon to collect my glasses. 🤓
The team at the Macclesfield branch are…
The team at the Macclesfield branch are always helpful, kind, and make the process of attending an eye appointment or choosing a new pair of glasses a good and reassuring experience. I would highly recommend having your eye care at this service.
All about the frames
I went to Bayfields for their amazing choice of frames .
Thrilled with my new glasses and the assistance I had in choosing them . Many compliments.
Perfect service!
Always a great experience. And what a wonderful team overall at Bayfields Sunninghill, no stone left unturned.
I thoroughly recommend Bayfields (my…
I thoroughly recommend Bayfields (my branch is in Loughton). The staff are superb - and I've had glasses and hearing aids very recently. The audiologist (Isabel) is fantastic - both in her patience, knowledge and guidance. I was nervous about going down the hearing-aid route - but this has been expertly handled and with great post-buy customer service. A gem of a place.
Very professional
Very professional and explained everything thoroughly regarding my cataract operation
Review as requested
Quick and easy to make appointment with excellent service. Many thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








