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Bayfields Opticians & Audiologists Reviews 2,617

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, humor, and helpfulness. Consumers appreciate the thoroughness of the eye examinations, the detailed explanations provided throughout the process, and the personalized care they receive. Many reviewers highlight the welcoming atmosphere, often mentioning the offer of refreshments upon arrival. People value the expertise and knowledge of the staff, particularly in addressing previous eye problems and explaining future care options. The service is described as professional, efficient, and patient-centered, with reviewers feeling well-informed and supported. Consumers also appreciate the wide selection of glasses and lenses available, as well as the assistance provided in choosing the right options for their needs.

Based on these reviews

Rated 5 out of 5 stars

Very friendly staff (with senses of humour) Expert help Offer of coffee on arrival nice touch - tho I didn't I didn't have to wait long in Reception area Nothing too much trouble All questi... See more

Rated 5 out of 5 stars

I felt that I was very much treated as a person. My optician, Kanwaldeep Koona, was very kind and supportive throughout my eye examination. He explained the whole process as we went through the exam... See more

Rated 5 out of 5 stars

Bayfields egham 1st glass eye care , you cannot ask for nice team of professionals . Skill ,talent , and customer service is outstanding… from moment you walk through door, greeted with warm smiles... See more

Rated 4 out of 5 stars

A very thorough eye examination and detailed discussion regarding options for glasses and lenses. Staff very helpful and well informed. Sadly, unable to justify the costs of frames and lenses inhou... See more

Rated 5 out of 5 stars

Was offered a hot drink when I first arrived. Was soon seen and the optician explained everything as she went along. Also was given the option for a scan which I accepted. Again I had everything ex... See more

Rated 5 out of 5 stars

Really pleasant experience. Not only was I welcomed with a cup of tea, The optician took time to explain the various tests to me, and suggested different types of glasses for my needs (without being s... See more

Rated 5 out of 5 stars

Very comprehensive and staff are lovely. I had to wait due to another customer creating a fuss and they kindly gave me a couple of pairs of contact lenses as an apology. Their frames are expensive tho... See more

Rated 5 out of 5 stars

I had a very pleasant time at Bayfields having my hearing test. I was very well looked after by Christina. Everything was relaxed and professional and I never felt rushed. It's great to know what's wh... See more

Rated 5 out of 5 stars

The team at Bayfields are second to no other. The front of house care team make everything seem so straight forward from the moment you make the appointment right through to helping make the right d... See more

Rated 5 out of 5 stars

Great! I wanted a second pair and enquired about reglazing some existing spectacles, no problem. As one gets older prescription changes can be more frequent, this can be an expensive business. The reg... See more

Rated 5 out of 5 stars

From the moment I walked in I knew I had found a great optician. Staff were friendly and kept me informed all the way through, explaining things in an easy to understand way. Getting my new glasses wa... See more

Rated 5 out of 5 stars

Amy who gave me the sight tests was extremely good at explaining the procedures and whey they are done. The best I've ever had since Bayfields took over the opticians. Andrew is helpful in choosing... See more

Rated 5 out of 5 stars

Excellent experience, completely different from the usual high street multples. Lovely ambiance, coffee on arrival, friendly and knowledgable staff and a great range of glasses. Abit more expensive th... See more

Rated 5 out of 5 stars

Very welcome from the minute I entered the shop, coffee was offered and just a short wait for my appointment. The ophthalmologist was extremely professional and took his time in testing my eyes,... See more

Rated 4 out of 5 stars

Professional and personal service provided by all be staff who explained everything as the session continued. Always felt the staff were attentive and in no rush. First time using Bayfields and it won... See more

Rated 5 out of 5 stars

After usually going to another opticians but being unable to find any new glasses I liked, I took my prescription to Bayfields. There was a good choice and the staff were very friendly and helpful. Th... See more

Rated 5 out of 5 stars

Outstanding service at Bayfields Opticians I had such a fantastic experience at Bayfield Opticians. From start to finish, the service was excellent. Jennifer carried out my eye test and she... See more

Rated 5 out of 5 stars

I visited Bayfields Camberley Audiology department. I had my hearing test with Sarah who was amazing. She explained everything so well and was so knowledgeable. Sarah gave honest advice. My next... See more

Rated 5 out of 5 stars

The welcome was great and the very slight delay in my appointment was explained so I wasn’t left wondering. I felt very confident about the knowledge and professionalism of the Optometrist. She was he... See more

Rated 5 out of 5 stars

They checked my ears and eyes for their heath and I am dissapointed to say they have found problems. On this occaision could not finish but to send me to hostpitals. I am now rhinking that the prev... See more

Rated 5 out of 5 stars

Amazing professional service. Bayfields in Wallingford go over & beyond to meet the needs of its customers. I lost my glasses which was so stressful as we are travelling abroad, they were relatively... See more

Rated 5 out of 5 stars

1. Good professional eye service. 2. Bayfield offer online told me Unlimited Free Earwax Removal: Enjoy complimentary professional earwax removals whenever you need it throughout the year – eac... See more

Company replied

Rated 5 out of 5 stars

I was very impressed that my optician managed to fit me in for an emergency appointment with very little notice, and as I was due a routine test he carried that out at the same time. My vision had cha... See more

Rated 3 out of 5 stars

We used David Grimes in Canterbury for several years primarily because we could have our eyes tested and get our prescription fulfilled with one visit, i.e. same day visit. This service is no longer a... See more

Company replied

Rated 4 out of 5 stars

They were very helpful & provided a full test & advice regarding my eyesight needs. I chose the type of spectacles I felt I would need in the knowledge that varifocals with ability to darken at times... See more

Rated 4 out of 5 stars

It looks much better since its refurbishment. The staff were friendly and the new refurbishments were inviting. However, the reception desk is too close to the wall with inherent health and safety i... See more

Rated 5 out of 5 stars

This my first visit to Bayfields, upon arrival they was very welcoming. Clean and smart inside with plenty of seating. Staff were very efficient and friendly and I was also offered a scan behind my ey... See more

Rated 5 out of 5 stars

First Class Eye Tests & General Client/Patient Support!! My wife and I recently needed eye tests, so we headed to our local Bayfields in Thame (as the Bicester Branch had to close). Both my wife an... See more

Rated 5 out of 5 stars

I recently had a hearing test at Bayfields Woking. The audiologist advised I should seek medical advise regarding skin damage to my left ear. Sure enough the skin needed attention and is in a pre ca... See more

Rated 5 out of 5 stars

The practice is clean, airy and well laid out. Each member of staff present looked up in a welcoming way as I entered and I was attended to immediately. The ladies who looked at my eyes and ears were... See more

Rated 5 out of 5 stars

Friendly staff. Reception even offered to make me a coffee as I had arrived early. Premises spotlessly clean and tidy. Nicely decorated waiting area with interesting pictures. See the same opticia... See more

Rated 5 out of 5 stars

Paulo and all the others at the Oxford branch always offer a first class service. Always friendly and very helpful with that personal touch. Ive never had any problems ordering contact lenses or gl... See more

Rated 5 out of 5 stars

Every visit is always spot on - all staff are really helpful. On this visit to see Kelly for a full eye MOT she's was her usual kind, friendly and helpful self. Really knows her stuff. Been comin... See more

Rated 5 out of 5 stars

As always, I was satisfied with my last visit. Rebecca allows plenty of time for a thorough examination and to answer any questions which may arise. The rest of the team are friendly and professional.... See more

Rated 5 out of 5 stars

Bayfields Woking have a great team and I have been using them ever since Specsavers let me down. Zeiss lenses are not cheap but they give me excellent vision - I need accurate prism prescriptions and... See more

Rated 5 out of 5 stars

I have found all of the staff to be very professional, thorough and efficient. Had it not been for Jenny's professionalism I would not have discovered that I was diabetic. Because of her thoroughness... See more

Rated 5 out of 5 stars

I am very impressed with the care and patience I was showen at my first expeience of using hearing aids. It was explaiand to me in detail how they were calibrated and in which areas I needed help.... See more

Rated 5 out of 5 stars

The detailed eye examination, and scan ...all carefully explained in detail by David , positive advice given and the knowledge that I am welcome to return at any time should I have problems with my si... See more

Rated 5 out of 5 stars

Appointment booking process was really easy, allowed me to book with a preffered optician, who took time to explain each test and results, Harpreet was very thorough and took time to explain what she... See more

Rated 5 out of 5 stars

Jenny is a top Optometrist. Extremely thorough for people like myself with complex prescriptions. Adam is also extremely attentive ensuring that any chosen Frames and prescribed Lenses are optimi... See more


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

Comprehensive eye tests

Our eye tests last 45 minutes as standard


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

Everyone was exceptionally good at…

Everyone was exceptionally good at their job.
I felt in a safe place with exceptional people taking care of my eye tests.
And I look forward to choosing my next pair of glasses from Bayfields in Woking.

3 February 2026
Rated 4 out of 5 stars

The Ear Clinic clinician had a very…

The Ear Clinic clinician had a very good 'bedside' manner; and seemed to perform the procedure with great care and precision. She kept me fully informed every step of the way; and put me at ease throughout.
However, only four stars because there was no apology for the appointment being about a quarter of an hour late.

4 February 2026
Rated 5 out of 5 stars

An excellent experience!

From the moment I was greeted by smiling Sonja to the expert adjustments she made to my new glasses, having been delivered a full week earlier than anticipated, my experience was nothing less than excellent! Thank you.

3 February 2026
Rated 3 out of 5 stars

Lost the personal touch

Been coming here for years and have never had a problem. This visit, although fine in itself had lost the personal touch, it was very matter of fact, maybe something lost with being bought out by a larger chain. I didn’t feel like the optometrist listened and I had to reiterate my point several times to be heard. I needed a new prescription for glasses so went down to look at new frames. I felt rushed and was told ‘they’ll turn the lights and music off in 2 minutes’. If this is the case, ask me to come back, don’t try and rush me into spending £700 on something that I’m not 100% sure of! I have been a patient of this branch since 1989 and despite all the changes of ownership, have been happy here. This latest visit has made me seriously think about changing opticians.

4 February 2026
Rated 5 out of 5 stars

Bayfields is my go to opticians

Bayfields is my go to opticians! I am a regular customer; they know the history of my eyes and I am looked after by the team from the moment I enter their doors. My experience on the 4th February was as good as usual from start to finish; starting with a thorough eye test and then onto choosing my frames and being measured for lenses. I look forward to visiting soon to collect my glasses. 🤓

4 February 2026
Rated 5 out of 5 stars

The team at the Macclesfield branch are…

The team at the Macclesfield branch are always helpful, kind, and make the process of attending an eye appointment or choosing a new pair of glasses a good and reassuring experience. I would highly recommend having your eye care at this service.

27 January 2026
Rated 5 out of 5 stars

All about the frames

I went to Bayfields for their amazing choice of frames .
Thrilled with my new glasses and the assistance I had in choosing them . Many compliments.

27 January 2026
Rated 5 out of 5 stars

Perfect service!

Always a great experience. And what a wonderful team overall at Bayfields Sunninghill, no stone left unturned.

4 February 2026
Rated 5 out of 5 stars

I thoroughly recommend Bayfields (my…

I thoroughly recommend Bayfields (my branch is in Loughton). The staff are superb - and I've had glasses and hearing aids very recently. The audiologist (Isabel) is fantastic - both in her patience, knowledge and guidance. I was nervous about going down the hearing-aid route - but this has been expertly handled and with great post-buy customer service. A gem of a place.

4 February 2026

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