Blue Tomato Reviews 8,486

looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more

I have been choosing my snowboard boots since last summer. And there were 4-5 orders and returns, because boots did fit well. It was a big deal for me, and guys from Blue Tomato Koskikeskus (Tampere)... See more

Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more

Ordered a snowboard set for our kid on 02/02/2026 with shipping date of 3-5 days, 8 days later nothing has been shipped or picked up by fedex. It is impossible to get a hold of customer support via... See more

Incredibly fast shipping! I received my order in Slovakia just one day after placing it. Even though it shipped from Austria, it arrived faster than my usual orders from the Czech Republic. Everything... See more

Ordered on Dec 8th; two items in the same order. Delivery promised between 5 to 12 days. One item has arrived but the other 'still in transit' and no expected until at least Dec 23rd (15 days after... See more

Happy with the information on the website in regards to sizing, shipping, etc. Order placed on Thursday and shipped on Firday. At first the delivery time would be the next Friday (I live remotely i... See more

I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more

Ignore any bad reviews! I am SO pleased with everything about this company! I hadn’t heard of them before and was apprehensive about it being based in Germany (I am in UK) but went for it anyw... See more

The overall experience was great. The online shop is very well structured and they offer an insane amount of products and brands. I love the various discounts and sales as well as the uncomplicated ch... See more

I ordered sneakers and they arrived as used second hand (with dirtiness and worn traces), without any prior warning from Blue Tomato. Shame on Blue Tomato. I feel cheated and disappointed. After many... See more

**Review:** I'm very happy with this Blue Tomato shop! The products are of great quality and exactly as described. Delivery was impressively fast – everything arrived within two days. The entire p... See more

I ordered a skijacket two weeks ago, still has not arrived, their excuse is that they don’t have it in their storage so they need it from another, a week goes by, they write the same again, I ask if... See more

I didn't even get to purchase any items from this company - as their customer service seems to be non-existent. I had £400 worth of products ready to purchase, but hit an issue when the website wouldn... See more

The staff in Turku Finland really helpful and pros in customer service! So sad that you are closing the shop :( Also the customer service online solved my case/problem very fast!

They offer amazing deals from a wide range of brands, and the customer service is excellent. You can find equipment for almost any sport in their store, and if you’re looking for something specific, t... See more

Ordering was easy. Delivering fast with 2 days between ordering and arrival. Package was extra sealed and stylish. The shoes I ordered were completely fine and not having a single flaw. I can also tel... See more

Ordered Backpack and Shoes. Shoes where to small. Did a return; The option to make the return on a local shop while ordering it from the online shop is peak service. It was handled fast and easy.... See more

Product had a visual defect (Nike SB Janoski OG+ Black) had a leather defect on top of the left shoe. To add to this, don’t know if it was intentional, but they shipped this to me to a country, where... See more

I am extremely disappointed with my experience with Blue Tomato. I placed an order and paid for a product several weeks ago, but after 25 days, I received an email stating that the product is no lon... See more

Worst customer service I’ve ever experienced . I placed an order on the 14th with express delivery, which promised delivery within 1 to 2 days. When I realized the order hadn't been shipped after 2... See more

Delivery wasn’t really fast, but that’s ok. The shoes didn’t fit and returning them was expensive since they had to be send to Austria. The faqs state that you can exchange products in the sto... See more

I am waiting for more than two months for my refund for a package I never received (roughly 350eur!). I have been in contact with customer support uncountable times and have not received my refund yet... See more

I bought a pair of shoes on March 16th from the web site of Blue Tomato. After couple of days, I received a notification that the delivery is on the way. However I never received my shoes. I contacted... See more

Scam site. The product that was shipped to me did not match the image or the description. Buyer beware: Blue Tomato took no accountability and is of the opinion that they have the right to s... See more

I actually like this store. But the customer service is bad to say the least. The pair of skis i ordered got broken by the Austrian post. No one let me know that happened and I had to write multiple e... See more

The selection on the homepage is quite big, order process and shipping work fine and gladly I received an E-Mail update about my delivery status as well. The product I ordered (a skateboard) arrived i... See more

I've had a great experience with Blue Tomato over the years. Their in-store staff are always helpful and knowledgeable, and online orders arrive quickly and well-packaged. A special thanks to their cu... See more

The website allowed me to select multiple products and accepted my payment, only to be told 4 days later that they couldn't fulfil my order. I had paid for express delivery, so being told this late wa... See more

Good products and good support. Both at the physical shop and at the online. I did an initial order of a board from the online store and it took only 3 days to arrive, together with some other goodi... See more

Delivery was top notch fast, literally arrived 2 days after with express delivery. Dispatch times was fast too!. First time using blue tomato and im a happy customer, definitely will use again

I really like the products there! The staff was very helpful and mentioned different possibilities for buying the shoes I wanted although they didn’t offer it in my size. The atmosphere in the shop a... See more

I’ve never heard of Blue Tomato before but it was suggested on Pinterest so I just tried it. I ordered a blue short Jeans and the package arrived 2 days later. The quality is perfect and it looks exa... See more

Worst online shop ever. I bought a snowboard pants on 08.01.2025. It never arrived to me and lost with DHL. DHL tracking shows no update and it is basically lost. I call their call center 2 times.... See more

Cool products and mainly really great customer service. Had Problems with a gift card and got an almost immediate answer and solution for my problem. Would buy again any day.

Long time Blue Tomato Customer, I just sent back a pair of snowboard boots because of undone stitchings. It was so easy to send them back, the customer service was super efficient and I got a credit.... See more

The item is good. The service and staff are nice and helpful as well. The only problem for my mind is lack of shipping options. In my country I payed to Fidex 45 dollar more as additional tax, that i... See more

I have been a client of Bluetomato since more than 10 years. And i am always happy - no matter if I happen to shop in a store or make an order online. Extremelly nice service, and high quality goods,... See more

For now (I'm awaiting for my purchase to be sent to one of the stores) - I'm very happy with the CS service. Quick replies through email (I had some trouble with finding the items I wanted to bu... See more

I ordered a snowboard and 4 days after i have ordered there there was a special for the same board. Wrote the support and ask for the the price difference and BlueTomato (Domenico answered quick and f... See more

I placed an order on February 28th, and it wasn’t delivered until March 25th—26 days later. After 14 days of no shipment, I received a 110 NOK coupon as compensation. However, it felt useless give... See more

Genuine website, my orders arrived on time and everything went well. I returned what didn't fit and the process was really easy. didn't even need to print return label or pay for it. All money was re... See more