BMO Financial Group Reviews 1,140

I'd give 0 or negative stars if I could. I have a client who needs a payoff quote in order to refinance his mortgage. It is a complicated situation with a very old lien, so it has to "researched." We... See more

I spent several hours and numerous calls this morning trying to register my online banking account. After I finally established it, I conducted my business and logged out. In the afternoon, I tried to... See more

Got a new debit card in the mail and was told to activate it I have to use it and enter in my pin. It was declined… Called BMO and was told this card was deactivated because they made two different... See more

Took out a mortgage with these guys and they are falsely reporting it as a revolving line of credit balance. They trashed my credit score. I have escalated this with BMO and they refuse to do anythi... See more

Their login page/system went down very often. The system is wholly crap. And when call their customer service, they are just keep saying that I typed the wrong passwords or user id all those kind thin... See more

This bank is so useless. Especially their debit cards. in BIG 2026 why is it always an issue to use the card online. cant even pay my freaking hydro bill (and yes they accept debit Visa and Mastercard... See more

In the year 2025 still requires physical visit to apply for a mere credit card, and then still denied due to clerical error on their part. Fixed it after a phone call, and they still want $25 to exp... See more

The branch Manger at the Oswego, IL location has been rude ,condescending and has hung -up on me on the phone . They never return emails or phone calls . BMO Harris has the worst customer service i ha... See more

WORST OF CANADIAN BANKS.. While they are not my primary bank, I wanted to make an appointment with them about adding/transferring an existing RRSP from another bank to BMO. I called left messages,... See more

Few days ago I did deposit an item to my account. Today when I did connect to my account trough application system shows everything clear and no hold but when I tried to do transaction, system ref... See more

If you bank with BMO you will regret. Constant banking errors. Staff that does not care about your difficulties. Consstnatly blocking your cards or freezing your account for unusual reasons. No custom... See more

Hours are terrible (close at 5) have to go in or schedule an appointment to do anything. Phone customer service is awful, you get a different answer every time you call. I’ve hated this bank for years... See more

Terrible customer service have been trying to get info on my auto loan for 5 years, fraud or something on my account they won't let me change my password over the phone and won't provide any info ju... See more

BMO says their Global Money transfer are fast and efficient. I did a GMT over 5 business days ago and still the money hasn't left my account bound supposedly for the UK. Phoned twice only to be told... See more

Worst bank in whole the planet and their customer support want you to wait 30 minutes to speak with a customer service through the Toll Free number Also, No one in Any Branch in London Ontario or... See more

Dissapointing "service" from the branch. No follow up with request without repeated reminder. It took 5 months for something that should take 5 minutes.

Kimmie is an awesome associate. I met her Monday in Lansing. She and her staff had a wonderful personality and even gave me an old ten key adding machine. Just wonderful.

This bank is a total joke. Tried to take advantage of their $1000 bonus for a new business checking account. Had to upload tons of documents and personal info, only to be told they needed more...and m... See more

This awful customer service idiotic company keeps freezing my high value trading accounts. They do it with no explanations and then they put on hold for hours. I need someone to advise me of anywher... See more

I had an appointment with Ms. Krisman at the BMO on Big Bay Point road in Barrie to redeem my parents GIC. I was travelling from out of town and she left a message to delay my appointment to a later t... See more

They cancelled my credit card without my knowledge or authorization. Gave me the runaround for months. Took 3 months to get a new card because they claimed they mailed it but never did which after spe... See more

I had a premium home mortgage of 1.20 million on 1.6 million home appraised by BMO. Initially I had 5.5 fixed for 3 years from 2022 to 2025. Then, 6 months renewal BMO asked for full financial review.... See more

In regards to pending charges. They always have a habit of delaying releasing the money for a long time. Im talking days in situations like cancelations with the merchants. They blame the merchant whe... See more

I've had a bank account with BMO since I was a kid. The one time I asked for assistance with a business mortgage (a small one no less), they provided the most ill-considered, un-engaged and un-timely... See more

BMO bought out the bank I have banked at since the early 2000s. I have continued to use my credit card since, until this week when it was abruptly cancelled and I only learned about it when a standing... See more

I signed up with a direct deposit bonus offer and completed all the requirements but now they're denying the bonus saying it's not the right type of direct deposit? It's a direct deposit of paid wages... See more

A few years ago we opened accounts at BMO Investor Line. They took our ID. Everything ok. Than now they discover that they inputted the birthday name of my wife WITH her married name. Blocked her acc... See more

BMO forced me to open a checking account through them in order to receive my cash back rewards for the credit account I had, which I'd never had to before because they deposited it into the account th... See more

My experience with BMO has been an absolute nightmare. In my opinion, this bank has some of the most useless, unresponsive service I’ve ever dealt with. My account was shut down out of nowhere,... See more

Thank you to Rita Vantresca, Branch Manager at BMO Hamilton Main Branch. Rita has given Hamilton Falconwatch access to 2 parking spaces for the month of June so that our volunteers can park for free... See more

I called customer service to simply have a damaged credit card replaced. I was asked several security questions which is normal but went on for several minutes. I was then told to listen to a recorded... See more

I wish to address the conduct of an assistant manager at the Queen Street Branch in Sault Ste. Marie. Bethany has exhibited unprofessional behavior on numerous occasions. She finds it... See more

For no apparent reason, my application for a BMO credit card was deemed to be fraud. A BMO fraud department employee proceeded to sabotage my application, making it almost impossible to activate th... See more

Was moved to BMO from Bank of the West and have had their credit card for around twenty years, never been late on a payment and have excellent credit, today I found out they cancelled our cards, for n... See more

BMO Mastercard is the worst in the world. They process charges far in excess of your card limit. I estimate they have cost me $300,000! If they allowed negative stars for the rating that's what I woul... See more

I used my card every single day as my primary card, and they canceled it without notice even though I never had a late payment. Hands down the worst treatment I've received from a bank in my 25 years... See more

On-line services frequently not available. Wait forever on the telephone. Staff not knowledgable. Been a customer for over 40 years and their service has gone downhill drastically in the last 5.

All has been well using Venmo through BMO, until 1/2/26: All of a sudden, while using BMO to Venmo/pay my contractors, it quit working. Error in Venmo said BMO declined the transaction! Called the 8... See more

Very disappointed in service and the ridiculous hold they put on Funds when u r depositing funds to clear up bills n my son had problems with money from his account being taken n when he approached t... See more

I FEEL SORRY FOR THE OWNER OF THIS BANK THEY BECOME BAD SERVICE BECAUSE OF THEIR EMPLOYEE. THE SAD IS OWNER PAID THEM WELL BUT THEY ARE NOT GIVE IT BACK A GOOD SERVICE TO THE CUSTOMER THAT IS WHY THIS... See more

We were hacked a year ago, and it resulted in all our payments being late at the time. We were in immediate contact with all to make arrangements. Today, BMO cancelled our account due to tha... See more

I was trying to work with them to get my Zelle to work. The rep said he had to get help from another department. Next thing I know, I was transferred to the fraud department. The rep there told me the... See more

every time they can't answer simple questions, was told they'll call me back and they didn't, waiting for hours to call and can't get a hold of anyone to help. employees just try to get you to go away... See more

BMO is hands down the worst bank in the world. I will never again go with BMO. I will be closing all my accounts and moving to RBC. The withdrawal limits of cash amount with BMO is too small. Th... See more

Old school bank. You must transact only by recipient email. BMO charged me CAD 5.00 for e-transfer cancellation !!!! Wow, I’m shocked. It’s long time I have an account with another bank and it have no... See more

BMO release a credit card to my wife with a credit limit of $6500,But when she have a credit of $300 ,all the next transactions are all decline..What kind of bank is that?So very stingy and clever...s... See more