Dusk Reviews 433

AVOID AT ALL COSTS!!! They might look all professional and proper online however had issues from day 1 and now since reading other reviews everyone else have the same issues. Happy to take your money... See more

Do NOT buy from DUSK! No order confirmation taken my money and nobody replying to emails! (No answering calls either)! Order placed 21st Feb, 3 items from Hattie range. I have proof on my histor... See more

Do buy from Dusk had my money for manhattan sofas llove seat and poffee from November 2024. Still have not received any of the items ordered . Emailed number iof times and phoned . cancelled ask for... See more

Absolutely disgusting customer service!! Ordered sideboard, bedside tables and chair in early February now into April and still nothing. Delivery date came and went, money taken from account but no... See more

Paid nearly £500 for double bed frame & shipping. Is not same bed as picture but still nice and good quality. also read description really closely as all colours are different materials. Was del... See more

Awful experience. Ordered a tablecloth and napkins for Xmas late October. Weeks later received an email saying the napkins were delayed until jan 2026! I cancelled these and am still waiting for the... See more

ordered bedroom furniture for delivery late Feb due to holiday booked after xmas . Order arrived 1 week later - decided to wait to build until back from Hols Once semi built found out parts missin... See more

Never buy from here don’t even deserve 1 star! Ordered a bed that came without parts, unable to speak to customer service, fobbed off for nearly two months now with automated emails apologising but... See more

I bought an ottoman bed nearly 2 years ago but apparently in this time you need to expect the gas lift mechanism to come loose & rip the side panel of the bed! I have contacted dusk to be told thi... See more

HELL ON EARTH - AVOID AVOID AVOID Never respond, changed delivery date of bed after taking time (unpaid) off work - Still waiting on pre paid return on be resolved on bedding order - do business wit... See more

Had my money for 2 months. First delivery, no show, 2nd delivery cancelled on day.. rang customer complaints held on for 47 minutes, no answer. I am £1300 down and no sofas after 7 weeks, not sure wha... See more

Bedding set purchased 6 months ago is no longer a set - it's mix and match now as the pillows are completely different colour as the duvet colour. According to the Dusk specialists, it's an aesthet... See more

Originally dates 3-7 working days for dispatch, here a month later and still not dispatched. Order delivery date still not expected for two months. No customer service to cancel order, so am stuck on... See more

5 weeks and waiting, no idea where the product or delay is. Scammers! First 3 weeks no body contacted me to arrange delivery having paid for it. Then delay and cancellation. Seems to have no internal... See more

I ordered curtains from Dusk on 22/08 and have had no communication since. I emailed several times but received no reply. Dusk claim they have sent emails, yet nothing has arrived in my inbox or sp... See more

Appalling - Do not buy from this company. Ordered a double bed, received an order confirmation and delivery promised within 10 days. The bed finally arrived 2 months later incomplete - all slats and h... See more

Dreadfully unhelpful customer service. I complained about a flat double sheet I ordered being far smaller than other makes of flat double sheets. This sheet does NOT fit a double bed even though it’s... See more

I wish I could give zero stars. Ordered a bed mid January for delivery between February 2-9th. The took my payment immediately but nothing has arrived and online the expected delivery date remains the... See more

This is beyond comical! No delivery is made, you can't reach Dusk Customer Service! You fill in the contact form, it goes to space, you email, then receive notificatuon that their email box is full so... See more

Moving into a new house on Friday. Placed an order 5 weeks ago for new furniture and have not heard anything since ordering. Order is unproccessed. Emails are unanaswered and phone lines have... See more

I have been purchasing from either the dusk online store or at woodgrove shopping centre. I have never been disappointed from the customer service in woodgrove shopping centre or the online store ..I... See more

I have ordered twice before from Dusk with no issues. On 8 Jan I placed an order for bedding - £80 Still not received and no update Can not speak to anybody and automated contact form states - we... See more

I bought my bed with a delivery date (not ‘estimated’ I’d like to add, but confirmed). No correspondence to tell me that the delivery would be late, just didn’t turn up. No phone number found on... See more

CANNOT GIVE A ZERO Ordered a sofa that is in stock. Automated responses, sick of trying to call their IVR says 'operational and system challenges' thankfully I live in Leeds so will be making a v... See more

We purchased two sofas from Dusk, selected a delivery date one week away… and then read the comments and reviews! However, contrary to many people’s experience. Ours was fantastic. The sofas were... See more

Don't bother, we ordered bedroom furniture and paid in excess of £600. The order was placed in August but as of yet (7th Oct) still no delivery and have emailed them 3 times only to receive automated... See more

Do not buy anything from this company we are now months into an order of 2 bedside table and still no luck, they keep giving delivery days and don't deliver. Looks from their website that they are in... See more

Terrible customer service. Did not deliver item so i asked for a refund - they then sent me an email saying dispatched as a way of forcing me to accept late delivery. Have now asked for refund on all... See more

Extremely disappointed, the service with this company is shocking, avoid at all costs. I ordered a fitted sheet and new pillow cases, the pillow cases took 3 weeks to arrive, the fitter sheet is not d... See more

I ordered a bed and furniture back in April 2025 paying just over £2k each time I email I only get replies regarding the bed. I’ve now been told of expected delivery of October moved from August but t... See more

Dreadfully slow and clunky system trying to arrange a return of £9.70 since the 16/09 for a faulty lamp. I am supposed to return the item but have been waiting for four days for a follow up email ( em... See more

Like others I am now reading, unfortunately too late, I made an order which was meant to be delivered 2 weeks ago. I took the day off work, disposed of our old sofas and no delivery. They have respond... See more

Finally got refunded for the appallingly flimsy bed. Dusk tried to give me a voucher for more products rather than a refund (yeah right like I want another horrible product) but finally after refu... See more

Purchased x3 pieces of bedroom furniture.. Had a delivery date set, booked time off work.. alone and be hold they cancelled by delivery. Tried contacting them in regards to a new delivery date, no cor... See more

Unfortunately I can’t give 0*! Completely the wrong item was delivered. The only way to contact them is through the email. Took 24hours to get a response and was assured the correct item would be desp... See more

Item was due to be delivered by the 3rd May. The date passed with no update and no chest of drawers. I then received an email stating item would be delivered on the 13th May. No update and no chest o... See more

We ordered a dining room table and two bed frames in January with a promised delivery date of last week and then yesterday—after a nine-week wait. However, we received no dispatch confirmation, no com... See more

Purchased a bed frame and mattress just over a year ago, The bed was for my daughter who is at university and so uses it occasionally when she’s at home in the holidays. The wooden slats have become d... See more

If I could give Dusk 0 stars I would. We ordered a huge amount of furniture from them in early February. The date which the furniture got delivered was not the date we initially picked. When the furn... See more

We ordered over £2000 worth of furniture in August, with the expected delivery date of 15th October as all large items get delivered together. On Monday 20th October, I spoke to Dusk on the ph... See more

If I could give zero stars I would. The bed arrived, but we cannot attached the sides to the headboard as the thread in the headboard is broken. Customer service is just automated emails and you canno... See more