I am quite impressed with the ease of transferring the required payments to IBES monthly. How can I have the current rate? I used the ECB currency converter, but I ended up sending less. What and... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I had great support from Amie, Andie & especially Lina of Flywire when I asked for the adjustment of exchange rate. Though I have gone through the confusion from Chatbot Online and some emails bac... See more
Company replied
Verified
My experience with flywire came in form of a blessing to me (Best option scenario). it's a five-star review minus 1 star because comparing their rates with other platforms, I found it to be too expens... See more
Company replied
Hello Flywire team: We have not yet received any further email regarding receipt of our RM300 by Sunway. I will appreciate if any help can be extended in this regard. Best Regards Ahmad Za... See more
Company replied
Verified
Top notch service by fly wire .My payment instruction due date was extended within a minute after I lodged a complaint about a probable delay by my bank . I like your service and I recommend everyone... See more
Company replied
Ademas de la suma del valor del curso y que dice el recibo, me debitaron una suma extra que no sé el motivo, mande mails pidiendo información y nadie se contactó. No volveré a contratar sus servicios... See more
Company replied
Verified
I had a great experience using Flywire to pay my tuition fees. The process was smooth, secure, and very user-friendly. I especially appreciated the ability to track the payment at every stage and re... See more
Company replied
Verified
The service was fast and accurate. The recipient account was credited within 3 days as was promised. No hustles with follow-up calls since there is round the clock update of status. The same status c... See more
Company replied
Verified
Flywire is a great payment platform. It was very easy to make payments internationally with many options on how to pay. The refund process was also easy. I was refunded within probably a week from whe... See more
Company replied
A lot of payment options, and quite easy to use. You feel safe throughout the whole process as you get updates on the payment confirming every step. However, the payments could be quicker, and the fee... See more
Company replied
I used the Flywire platform to pay an educational institution in the U.S. for my university semester fees. The process was very simple. By using the college payment portal, I was directly guided to Fl... See more
Company replied
I repay my student loan from abroad using Flywire every month. Every month they shaft me and other users with no other choice but to pay their higher foreign exchange fees. Here is this mon... See more
Company replied
Verified
Empathetic Practices: Support rep was able to expedite my payment so that it wouldn't be late. It went through that same day, which ensured I did not lose my housing. It is experiences like thi... See more
Company replied
Verified
Delay of more than 3 months before receiving my refund. The university annonced me the refund for july but received in late september. I had to send many mails to get the information that you need som... See more
Company replied
Verified
My experience with Flywire was great! I had some issues with my transaction on my end, but every time I reached out to extend my payment dates or ask questions, I was helped immediately. The people wh... See more
Company replied
The payment process failed repeatedly with "unknown Error" or "Page not Found". After the card verification for 0.00 value transaction. The verification with my card issuer were all successful I c... See more
Company replied
Verified
I was annoyed to receive a request to pay the UCL accommodation fees on 10 Oct when I already had a receipt of payment dated 7 Oct. More coordination needed here I believe. To be fair, the payment pro... See more
Company replied
I beg to differ with the 4 star average. These guys are ripoff artists. They try to get you to pay in currencies other than the underlying institution while collecting an extortionate forex fee in the... See more
Company replied
I paid my tuition fee using the card payment option. During the payment process, the total amount displayed on the screen was 191,041 Turkish Lira. However, 200,484 TL was deducted from my card.... See more
Company replied
Messaggio modello presa per il culo. Neanche a dirlo, la fattura non esiste. ripropongo il messaggio : Hi Glauco You have completed your payment of USD $10,768.00 on 07 April 2025, a... See more
Company replied
On November 24 2025 I paid for my school fees at him business school and today the 26th November fly wire send me a confirmation that the money has successfully a ben. Delivered at my institution and... See more
Company replied
Terrible service, my payment has failed multiple times. The only help is an online chat bot that can only respond with “perhaps you entered the wrong number” “perhaps you are over your limit”… this IS... See more
Company replied
Took the original payment quickly, only to find that they’ve tried to take it twice. 2nd payment (£12,000 and totally unauthorised) pending on my credit card which has taken me over the limit of t... See more
Company replied
Had a payment taken for a cancelled recurring payment. Have tried phoning them and been on hold for over 2 hours, multiple days in a row before pressing the "have an agent call back" and have never be... See more
Company replied
Be VERY careful about this payment provider (Flywire). We sent our final payment of AUD$9466 to WalkJapan that got reduced down to AUD$8862 after all the bank fees - thats $602 commissions - thats cr... See more
Company replied
Verified
Refunding based solely on the originating amount without considering current exchange rates makes no financial sense. This isn’t just about numbers it’s about real value. Currencies devalue over tim... See more
Company replied
I was forced to pay with Flywire and found the service expensive and unsuitable. I was not able to choose the currancy in which to make the payment and I was overcharged with currency transfer. In the... See more
Company replied
Issue: Resolved - Ayush was helpful. If you speak with Neil, I recommend you avoid it. He simply suggested that I Google my questions and email Flywire, which only uses a no-reply email address... See more
Company replied
The worst payment service ever. I am residing and working in the Netherlands and the source of my money and income is very clear. they have rejected my payment of 10K EUR after 15 days holding m... See more
Company replied
I used Invoiced.com for several years and was generally happy with the product when it was priced at $19/month. They increased the price to $110/month and that's an absolutely massive increase wit... See more
Company replied
Complicated, Immatured and expensive system. They overcharge for all types of payment. May be they use this fund to buy new business partner, But Flywire is worst for consumers. They have been partn... See more
Company replied
These guys took 3 payments for my student loan in 1 month, even though I only authorized 1. They then had the audacity to tell me it was the SLCs money and they would need to contact them to get it ba... See more
Company replied
Flywire lack merit and so unprofessional in dealing with their customers. The School refunded all the monies that was paid about $15,000 USD plus, and Flywire took $1,200 USD as charges without prior... See more
Company replied
Verified
It seems the flywire transaction is damn slow. We are in 21st century where digital transfer happens in a blink of an eye, but flywire takes 4 days to transfer funds. I think this area requires lots o... See more
Company replied
This is the most atrocious behaviour and treatment any company, especially a company of the size of Flywire can give its customers: You have deducted - Rs.22,42,141.96 ( including taxes ) and... See more
Company replied
I needed to pay fees in GBP, I ask bank to pay in GBP. And make a request to Flywire to receive cash in GBP.....Without my initiation Flywire sends instructions for payment in KES. So my bank sends to... See more
Company replied
Flywire makes many mistakes. I transfer a week ago an amount to pay an invoice. I transfer twice so ask to refund the money. No responds. I have many times problemen with this organisation.... See more
Company replied
I am very disappointed with Flywire’s service. My payment has not been completed, and despite more than three months of waiting, I have neither received my refund nor any real progress on my case.... See more
Company replied
Dear Team, Thanks a lot. Request you guide me how to get this reward points adjusting my future payments as this time also o was not able to adjust pare reward amount. Regards, Sammir Waghdare
Company replied
I paid a travel company in France via Flywire the amount of 25, 625.00 Euro. My U.S bank charged me USD 30, 693. Using the official rate of exchange it should have been approximately 30,032.00. I unde... See more
Company replied
They double charged and initiated 2 payments in the time interval of 1 second, confirmed my Lloyds. It’s a mystery how Lloyds didn’t intervene though. They said there is nothing we can do, ask for a r... See more
Company replied
Really annoyed by this company, payment process with poor exchange rate and converted to £ when my card allowed free foreign currency payments. Try avoid companies that use flywire as you'll be worse... See more
Company replied
Titte:Smooth and reliable service Review: I used Flywire to make an international payment, and everything went smoothly. The process was easy, I received updates at each stage, and the money was de... See more
Company replied
Company details
Written by the company
Flywire is a global payments enablement and software company. Flywire combines its proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, so organizations can optimize the payment experience for their customers while eliminating operational challenges.
Contact info
United States
- [email protected]
- www.flywire.com
4.0
Great
3K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will not Provide Full and Complete Refund of Payment
If you purchase an item on GovDeals and later receive a refund, it will be less the 3% Flywire CC processing fee. . . Even though, on their website, it states that you will receive a full refund but, that they may, may retain a 1% fee. . . GovDeals and Flywire told me to go to Hellen Wait (effectively) when I complained to them and requested my full refund.
5 February 2026
Unprompted review
Reply from Flywire
Hi Harvey,
Thank you for your feedback. We’re sorry to hear that you were unsatisfied with your Flywire experience.
For security and privacy reasons, we’re unable to provide specific payment support via social media. Please feel free to email us at [email protected], including your Payment ID or Refund ID.
Alternatively, for immediate assistance, you can contact us here:
https://help.flywire.com/hc/en-us. Scroll to the bottom to see the call and chat options.
We’re available 24/7 and always happy to help.
Best regards,
Payment Experience Team @ Flywire
I am quite impressed with the ease of…
I am quite impressed with the ease of transferring the required payments to IBES monthly.
How can I have the current rate? I used the ECB currency converter, but I ended up sending less.
What and how can I find the currency exchange rate before sending out the required IBES fees?
27 January 2026
Unprompted review
Reply from Flywire
Hi Samuel,
Thank you for your feedback and we are very glad to hear that you are impressed with the ease of transferring your monthly payments! We are also happy to assist you with your inquiry so that you can always know what your exact rate is for your payment request and how much you would need to send to ensure that IBES receives the intended amount.
Please kindly note that anytime you create a new payment request you will receive a set of payment instructions to the email address listed for the payer on the payment request details. At the top of the payment instructions you will be able to see the FX rate that we applied to your payment request, and it will also confirm the exact amount that you need to send in order for IBES to receive the intended amount you entered. Rest assured that we will honor the rate in your payment instructions as long as your payment request has not expired. If you need help accessing your payment instructions you can simply follow the below steps after you create a new request :
Accessing Your Payment Instructions
Your payment instructions are available via the tracking link sent to your email. To access them, please follow the steps below:
1. Click the tracking link for payment
2. On the tracking page, your payment instructions will appear right away. To download a PDF copy, click “Download Auth Letter and Instructions” at the bottom of the page.
3. If you have a Flywire account, you can also click “Add Payment” on the tracking page to link this payment to your account. Once added, you can access the instructions anytime in the “My Payments” section.
We hope this information is helpful, but please do not hesitate to contact us if you need any additional assistance before making your next payment. We are happy to help.
You can also visit the Help Center to connect with us via phone or live chat. https://help.flywire.com/hc/en-us
Best,
Payment Experience Team @ Flywire
Verified
It was great and must appreciated 😊
6 March 2025
Reply from Flywire
Hi Denial,
Thank you so much for your feedback!
Best,
Payment Experience Team @ Flywire
Verified
No information was provided about there…
No information was provided about there would be a cut in money transfer procedures.
4 February 2026
Reply from Flywire
Hello Eda,
Thank you for your feedback. We are sorry to hear that you were unsatisfied with your Flywire experience. We appreciate you sharing your payment reference number with us as it allows us to further investigate the matter and be able to provide some additional context.
For CXX126479389 please kindly note that as your bank sent EUR to our account that only accepts TRY, the funds never actually entered our account, and therefore we did not actually send or transfer them back. We never received the payment, instead it just automatically bounced back to the originating account, meaning that unfortunately we do not have any visibility or control over these funds. We would strongly encourage you to speak directly with your bank as they may be able to provide additional insights regarding any fees that were deducted.
We once again thank you for your feedback and hope that this additional information was helpful. We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you have any further questions or feedback, please do not hesitate to contact us at [email protected]. We are always happy to help!
Best,
Payment Experience Team @ Flywire
Verified
Reply from Flywire
Hi Caleb,
Thank you for your feedback! If there is anything we can do to improve and get 5-stars please let us know.
Best,
Payment Experience Team @ Flywire
Verified
A very trustworthy platform.
A very trustworthy platform for the foreigners to deposit payment through Flywire. Always available for assessment and compliance....
4 February 2026
Reply from Flywire
Hi Farhan,
Thank you for your review! We appreciate it.
Best,
Payment Experience Team @ Flywire
Verified
Reply from Flywire
Hi Tracy,
We are so happy to her that! Thank you so much.
Best,
Payment Experience Team @ Flywire
Verified
Very quicky response
1 February 2026
Reply from Flywire
Hi Giang,
We are so happy to hear that. Thank you!
Best,
Payment Experience Team @ Flywire
Welcoming and encouraging I would…
Welcoming and encouraging I would recommend you to join our community
6 February 2026
Unprompted review
Reply from Flywire
Hi Jeffrey,
Thank you so much for your review!
Best,
Payment Experience Team @ Flywire
Verified
When I send an email
When I send an email, I get a very quick response and a very useful one.
1 February 2026
Reply from Flywire
Hi Mohammed,
We are so glad to hear that! Thank you so much.
Best,
Payment Experience Team @ Flywire
From $19 to $110 - Loyal Customers Left Behind
I used Invoiced.com for several years and was generally happy with the product when it was priced at $19/month. They increased the price to $110/month and that's an absolutely massive increase with no meaningful justification or transition plan for long-time customers.
This kind of price hike feels completely disconnected from the needs of small businesses and freelancers who supported the platform early on.
What made this worse was the response from customer service. I reached out hoping for some explanation, flexibility, or at least acknowledgment. Instead, I received a generic, copy-paste style reply from Celeste Lavan that didn’t justify the increase, didn’t offer alternatives, and didn’t attempt to help in any way. It felt dismissive and indifferent, especially given how drastic the change was.
6 February 2026
Unprompted review
Reply from Flywire
Hi Niall,
Thank you for your feedback. We're sorry to hear about your experience.
Regarding your interaction with our support team - the response you received reflected our company-wide guidance on this pricing update, not a lack of care from our team member. That said, we understand that pricing changes can be frustrating, especially when they represent a significant shift, and we appreciate you sharing your perspective.
The pricing update supports continued investment in platform reliability, security, and the features you rely on daily.
If you have questions about your account, you can reach us at [email protected]. -The Flywire Team
Verified
I am very satisfied with the service
I am very satisfied with the service. The response was fast, and the team helped me with all my questions. Everything was accessible, convenient, and easy to understand. I truly appreciate the professionalism and support. Highly recommended!
19 January 2026
Reply from Flywire
Hi Irina,
We are so happy to hear that! Thank you so much for your detailed feedback.
Best,
Payment Experience Team @ Flywire
Horrible experience
4 February 2026
Unprompted review
Reply from Flywire
Hello,
Thank you for your feedback. We are sorry to hear that you were unsatisfied with your Flywire experience.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you have any further questions or feedback, please do not hesitate to contact us at [email protected]. We are always happy to help!
Best,
Payment Experience Team @ Flywire
not received document from university
The university has not sent the document paid for. I understand this is a portal, but is there anyway it can be ensured that one gets what one pays for
16 January 2026
Unprompted review
Reply from Flywire
Hello Rohit,
Thank you for contacting Flywire regarding your payment.
We apologise for any inconvenience that may have been caused.
Please note that, for security reasons, we do not provide payment support via social media.
Kindly email us at [email protected] with details of your payment, such as your payment reference number (Payment ID) or institution. We're happy to assist you further.
You can also contact us via live chat or phone: https://www.flywire.com/company/call-us.
Kind regards,
Payment Experience Flywire
Overcharge on Tuition Card Payment – Refund Request
I paid my tuition fee using the card payment option. During the payment process, the total amount displayed on the screen was 191,041 Turkish Lira. However, 200,484 TL was deducted from my card.
According to the payment details, the school received 636,000 Japanese Yen, as expected. However, I was charged significantly more in Turkish Lira than the amount shown at checkout. I was not informed of any additional fees, exchange rate changes, or extra charges during the transaction.
Could you please clarify the reason for this discrepancy and arrange a refund for the overcharged amount?
Thank you for your assistance.
27 January 2026
Unprompted review
Reply from Flywire
Hi Pusat,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process.
We would like to clarify that for card payments, Flywire is authorized to collect only the amount indicated in the payment request. Any additional charges you may see are commonly due to a currency conversion performed by your bank or credit card provider. This can occur when a card denominated in USD or a dual-currency card is used to complete the payment.
For security reasons, please note that we do not provide payment support via social media. The best way to reach us is by emailing [email protected]. You can also connect with us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us. If you do have additional concerns, please use our payer support channels so we can assist you more effectively.
We can see that our relevant team has reached out to your registered email, and we will continue to assist you through that channel to ensure your concerns are fully addressed.
For expedited assistance, please initiate a chat or view our frequently asked questions by visiting our Help & Support Center (https://help.flywire.com/hc/en-us).
Best,
Payment Experience Team @ Flywire
I am thankful to Zent ri …
I am thankful to Zent ri Coups, for their assistance in getting my money back.
4 January 2026
Unprompted review
Reply from Flywire
Hi Mary,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations and only your experience was only a 1 star experience.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
If you would like for us to be able to take a closer look at your case and provide any additional information or if there is any additional assistance that we can provide to better your experience with Flywire, please do not hesitate to contact us at [email protected] and we would be happy to better assist.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen.
Kind regards,
Payment Experience Team @ Flywire
Verified
There is a Miscomunication between you…
There is a Miscomunication between you internally, as we were receiving mails for already cleared docs.
Also different person calling for details, we are confused wheather its genuine or Fraud calls.
24 January 2026
Reply from Flywire
Hello Prashant,
Thank you for your feedback. We are sorry to hear about your experience and we fully understand your concerns.
Thank you for sharing your payment ID with us in your feedback. Rest assured that we can confirm your payment has been delivered to your institution and no further action is required. You should no longer be receiving any calls or emails from Flywire or our payment partners.
We thank you for your understanding on this matter.
If you have any further questions or feedback, please do not hesitate to contact us at [email protected]. We are always happy to help!
Best,
Payment Experience Team @ Flywire
My card was charged twice.
25 January 2026
Unprompted review
Reply from Flywire
Hi Nina,
Thank you for contacting Flywire regarding your payment!
We apologise for any inconvenience that may have been caused.
Please note that, for security reasons, we do not provide payment support via social media.
Kindly email us at [email protected] with details of your payment, such as your payment reference number (Payment ID), institution, email address if any. We're happy to assist you further.
You can also contact us via live chat or phone: https://www.flywire.com/company/call-us.
Kind regards,
Reply from Flywire
Hi Boniface,
Thank you!
Best,
Payment Experience Team @ Flywire
Verified
Quick responses and transparency
Flywire is a great way to transfer funds as it replies instantly and there is transparency for people who make transactions through flywire
29 January 2026
Reply from Flywire
Hi Arjun,
Thank you so much for your review! We really appreciate your feedback.
Best,
Payment Experience Team @ Flywire
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