IRIS Software Reviews 3,402

Most of the time the Indian team are quite good. But I feel sometimes advice given differ from one technicans to another. Also i believe we are do not access to someone more senior than the one at th... See more

I have had a few issues lately with the software migration and licenses. Every time I have Emailed customer support who have helped me within 24 hours. A thanks to Paul Hopkinson who assisted me today... See more

The software is terrific for filing accounts and tax returns alike - especially for inhouse teams too. We had glitch following some team changes and mislaying the admin rights! But a thorough remote... See more

Avoid MyPaySolutions and IRIS. They botched two paychecks and issued W2s with missing salary data. We are now behind on our tax filings because of their total lack of competence. Their errors have rea... See more

Ganesh R was extremely helpful in resolving the queries. He was very polite, patient and efficient. He went through the queries in detail and also explained how some of the sections in Elements... See more

We are have trouble with getting bonus payroll processed. This has been a two week problem. Client representative, client sales rep, and main telephone numbers called and no response or on continuous... See more

Just had the 'on board' call with IRIS - an Emmanuel Peter - and found it to be very useful. After signing up earlier this month I naturally started using the software - Essentials Accounts Production... See more

The assistance given by Ram was first class- he sorted the problems out and helped me with the submission of the CT Returns for a long period of account. He was professional and knew exactly what to... See more

Really useful demo with Emmanuel Peter, he didn't rush, stopped to answer all my questions and I left feeling that nothing was too much trouble. Organised a follow up and gave me his contact details i... See more

Avoid - Company desperate to keep your money even if you don't use the software and have no plans to use it. Despite sending them a message on the day of my renewal explaining that the company was... See more

Shakil Iqbal has been supporting our school pretty much since we transitioned over to Dataplan. The service he has provided is second to none and I couldn't be happier. He is professional, provides... See more

The support was great. The software is old and overpriced and buried deep in the t&C's is a line saying you need to give 3 months notice to terminate which is hard when they only advise you of your re... See more

I use the Iris Staffology payroll system and recently had a few issues. I was able to get through to customer service quickly, and the team resolved my query very efficiently. They accessed my screen... See more

Ram was clear, making it easy to understand directions. it took a long time to work out what was wrong and why I could not submit my tax return even though I had entered my bank details. In the end... See more

person on the the other end at iris 13/1/26 finished at 16/47 absolutely great . you should employ more people like him . great asset to your company . as well as... See more

Customer support operative was very polite, kind and helpful. They clearly explained how to correct the problem I had and patiently talked me through it step by step. It helped that they were able t... See more

MyPay has been a nightmare since they were acquired by IRIS. I cannot reach ANYONE. 2.5 months of VMs, emails, desperate pleas go entirely unanswered. I'm not sure they even have employees. Now, the... See more

The software is good when it works. However, IRIS support is hopeless. My calls are always diverted to offshore call centres where the support staff's mastery of English is somewhat sketchy. IRIS R... See more

We have used Iris Accountancy for some years, the software is good, telephone support abysmal, the worlds worst support. One eventually gets an answer to be told you'll be put on hold, twenty minutes... See more

Waited 2 years to migrate from Taxfiler, then get notice we have 3 weeks before Taxfiler ends. Migrated over and Elements decides to rename all our client codes. After complaining we're told nothing... See more

Dissapointed that we weren't able to experience what others decribe on their reviews WHATSOEVER. We reached out to IRIS for support twice in 2 years. Both times we had to fix the issue on our own.... See more

IRIS ELEMENTS We have a problem with IRIS elements accounts and tax software. Their system kept glitching and we couldnt produce or file accounts. It has been over a week and they still have not... See more

Still waiting 3 weeks to date for P11D submission problems to be resolved with impending deadlines. Helpline are useless and poorly trained, product is not fit for purpose. Was pushed onto Staffolog... See more

Absolutely shocking customer service. I have been double charged for almost a year now. I have raised a formal complaint 2 months ago that has been completely ignored after complaining some 5 month... See more

Avoid at all costs. The system is clunky, unreliable, and completely unfit for purpose. I raised multiple issues over several months with no response or resolution. Yet the moment I cancelled my dire... See more

Unfortunately, spent a lot of time on the phone to IRIS, passed around at least 8 different staff members. Eventually got to someone who I thought was helping only to find out the day after that the... See more

current problem still unresolved a week later. I wasn't aware phone support available, albeit an additional charge, the online support just too lengthy, the software I used before IRIS took it on cam... See more

Awful. Looking at other reviews, we're not the only ones who have been promised one thing and given another since Iris took over. No support provision at all, other than bot-like responses from peop... See more

Absolutely shocking customer service. Certainly not uk based call centre and the lady had the cheek to say its a bad phone line and she was unable to hear me. Staffology website is down so there is no... See more

We were basically forced into this system when our old provider migrated over, it was supposed to be seamless, it wasn't. It doesn't do half of whats its supposed to, I'm still sorting my pension cont... See more

Very poor support experience. I raised a query over a week ago as I couldn’t create accounts or submit tax returns—key widgets are missing in the client dashboard. The support person kept repeating t... See more

A company that ignores it's customers! Requests and even complaints are not responded to. We have been trying to give notice on our products since December and NOONE is responding. Considering making... See more

tax filing window still not open! I have lost so much work yesterday and now have to cancel my clients today because somehow iris failed to open the sa100 filing window on 06.04.25 when hmrc opened it... See more

Really helpful staff when you get the right one, this was a call back from someone who knew what they were doing and was very clear and got on with the job. New system for getting a ticket is awful... See more

Keep your fingers crossed and hope you never find a bug in IRIS elements ... because when you do- it doesn't matter how small that bug is, or how fundamentally crucial it might be to a client'... See more

Abysmal software support. Over 2 weeks without access to client returns or accounts, and nothing done- twice I've been asked what the issue is by support after they've already raised the ticket and... See more

I have problems with the software submitting corporation tax and income tax returns. I contact the Iris "support" people to resolve these problems. However, they are based in India. They don't underst... See more

The website is awful and very complicated with no support available. we will have to change to a better provider, as we never experienced such shabby service when we were using Taxfiler. But, Taxfiler... See more

I have had issues previously with Iris in terms of customer service. I used Taxfiler that was bought out by Iris. The product is fine BUT the customer service is non existent. I have tried to get hold... See more

we have been with Iris for over 20 years and have noticed its just gone downhill with support. Telephone support is almost none existence. If you do get through, they are inexperienced. The responses... See more