Knivesandtools Reviews 4,532

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product range, often highlighting the availability of unique items. Consumers appreciate the quality and workmanship of the products, particularly knives, noting their sharpness and exceptional processing. People also value the fair prices and the extensive information provided about the products, including tips on care and use. The delivery service receives positive feedback, with reviewers mentioning fast and efficient service. Consumers appreciate the engraving option for adding a personal touch. The company's after-sales care, including useful links and product care tips, is also well-regarded. Overall, individuals express satisfaction with the service and recommend the company for its quality products and excellent service.

Based on these reviews

Rated 4 out of 5 stars

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result... See more

Rated 4 out of 5 stars

Delivery address doesn't have enough length to put all info, that's why initially my package wan't delivered. But quick communication fixed everything. Process was smooth and easy.

Rated 4 out of 5 stars

The product is authentic and works well. Shipping was a bit slow because it went through the postal service, and my contact info wasn’t included on the package, so the courier couldn’t reach me. Overa... See more

Rated 5 out of 5 stars

Always a pleasure to shop at Knivesandtools! Purchased goods are shipped on the same day of ordering! GLS carrier works like a dragon, really fast delivery! I recommend knives from this shop, they off... See more

Rated 5 out of 5 stars

Every time I order something from Knives and Tools I receive excellent service and check out. Generally speaking, their stock in knives is excellent and I often find myself buying from them over most... See more

Rated 5 out of 5 stars

Usual excellent service, fast and efficient. Japanese knife of very high quality but expensive, There was a mistake in ordering, I only wanted one knife but pay pal ordered two. A Christmas present... See more

Rated 5 out of 5 stars

I’ve used knives and tools a few times and find their range extensive and good value. Shipping costs are quite high which I think is due to age check rules in the UK for knives, therefore requiring a... See more

Rated 5 out of 5 stars

I have bought two knives from Knives and Tools. The website gives good relevant information, important when choosing a suitable knife. Knives were despatched promptly although delivery to UK took abo... See more

Rated 5 out of 5 stars

Knives and Tools give plenty of information about the high-quality products they sell, with useful tips on care and use. They also provide excellent after sales care sending out emails with useful lin... See more

Rated 5 out of 5 stars

Great website! Customer service answers within a day, and with thorough responses. Fast shipping. Returned product and got a refund, no problems. This is my go to site, for knives etc. I especially... See more

Rated 1 out of 5 stars

Bought a fallkniven and they offered a sharpening stone at reduced price. Knife arrived but minus the stone. They refused to replace the stone so had to purchase from another dealer with the additiona... See more

Company replied

Rated 5 out of 5 stars

CRKT XOLTOL FIXED BLADED KNIFE. Purchased a CRKT XOLTOL fixed bladed knife from K&T and I was totally satisfied with the purchase. The service from K&T was fast and expeditious and the ordered i... See more

Rated 5 out of 5 stars

Very efficient service. Delivered in a reasonable time although I was unaware due to my lack of research that the company is based in the Netherlands. So delivery took a while longer than expected. Ho... See more

Rated 5 out of 5 stars

Perfect engraving performance - the same shade as the original texts on the blackwashed special edition ZT452 blade. Despite I have no affiliations with them I was honoured with the lucky 111th seri... See more

Rated 5 out of 5 stars

Ordered many items from this company for a few years now and their service just gets better as does the choices of items they offer. You can see that they are professionals and have a thorough knowled... See more

Rated 5 out of 5 stars

A really good selection of knives and a great website too. Numerous pieces I had not seen before. Prices very sharp (ha ha!) and delivery swift too. I will visit again even when I'm not looking for so... See more

Rated 5 out of 5 stars

Absolutely thrilled with my experience at Knivesandtools! The quality of their knives and tools is exceptional, and their fast shipping meant I had my order in no time. I also really appreciate the en... See more

Rated 1 out of 5 stars

You failed to deliver my knife to me then failed to answer my requests for information regarding its whereabouts. You eventually found the knife in a UPS shop in the next town and insisted I pick it... See more

Company replied

Rated 5 out of 5 stars

Fair pricing. I was worried at there would indeed by some kind of import charge / VAT charge as i was buying from the UK, but there was indeed none (as their website promised) and there was also zer... See more

Rated 5 out of 5 stars

I had great customer service from K&T. They expedited my shipment when it had been stalling for a while, and had a no-thrills return process when my water filter broke after only one use. Kind,... See more

Rated 1 out of 5 stars

Unfortunately, the product I purchased from Knives and Tools was either lost or stolen during transit. I understand that this is the couriers fault. However, I have received no replies to my emails fr... See more

Company replied

Rated 1 out of 5 stars

Paid nearly £300 and received the wrong knife, no check before packing it only takes a few seconds! I ordered a Microtech MSI with a TAN handle, I received a MSI with BLACK handle. The funny thing is... See more

Company replied

Rated 1 out of 5 stars

It sucks to leave a poor review because my other experience with them was good but this time it's been terrible. I placed two separate orders of fives knives and one of the knives in each order arrive... See more

Company replied

Rated 1 out of 5 stars

I placed my order with Knivesandtools on May 22, 2024. The original estimated delivery date was later changed to March 18, 2025. Today, October 14, 2025, marks seven months past that revised delivery... See more

Company replied

Rated 2 out of 5 stars

I was informed about the delivery and I expected at home but unfortunately in that day nobody knocks at my door! They said that I didn't was available and my package they will deliver to the closest p... See more

Company replied

Rated 1 out of 5 stars

Unfortunately I had a very poor experience with this company. I can't comment on thier products because I never recieved my order. After taking the money from my account, they spent weeks telling me... See more

Company replied

Rated 1 out of 5 stars

I had a problem with a product from KnivesAndTools - and it is not the first time that I have had problems with that company. After I had emailed about the current problem, a week went by. I chased th... See more

Company replied

Rated 4 out of 5 stars

Had a few minor issues with delivery to a Lithuanian address. I had to call DHS to arrange a drop off in a box as their system didn't recognise my address. But apart from that flawless service.

Rated 3 out of 5 stars

Got my address wrong somehow, so had to wait in all day, for a parcel that didn't arrive. Came 3 days later near enough on time but at least it wasn't lost... Nice item but will think twice about orde... See more

Company replied

Rated 1 out of 5 stars

Ordered a knife from knivesandtools (not the first time and hopefully not the last). Sadly they sent the wrong model (fair enough, mistakes happen). the box had already been opened, so... See more

Company replied

Rated 1 out of 5 stars

I didn't want to have to write this but feel like it may be the only way I will get a response. I ordered a £170 knife from this business. It arrived with a crack all the way through it. I hav... See more

Rated 5 out of 5 stars

I just wish to recommend and commend their service. I broke my Hultfors axe pretty quickly after I bought it and had no issues returning it for free and getting it replaced. Cheers lads👍

Rated 1 out of 5 stars

"Thank you for your message. I completely understand your request and I agree that you should receive items in perfect condition. However, unfortunately we are not able to send r... See more

Company replied

Rated 5 out of 5 stars

Good website with very good content and explanations. Ordering was easy and fast. Delivery arrived one day early and in good condition. Product was as described online.

Rated 5 out of 5 stars

The delivery is fast and I am happy with the packaging. They have items ( (in my case Japanese knives, whetstones etc) that are hard to get elsewhere. No complaints and highly recommended.

Rated 5 out of 5 stars

Great as always Very fast shipping this time, even with these dates. I got a good deal out of my new diamond sharpening stones. Happy as usual with KATO service, reason why I keep choosing to be the... See more

Rated 5 out of 5 stars

One of my favorite eshops! Always a pleasure to make business. Never had an issue with my communication or my package. Keep up the good work!

Rated 5 out of 5 stars

Wide range of products at reasonable prices. Delivery was prompt given the handicap in trade caused by the appalling BREXIT idea.

Rated 5 out of 5 stars

Pricing is generous, communication is good, shipping and tax policy is brilliant, prompt dispatch, and as always, the level of detail in the product description is perfect, everything you need to know... See more


Company details

  1. Tool Store
  2. Camping Store
  3. Hobby Store
  4. Kitchen Supply Store
  5. Knife Store

Information provided by various external sources

Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality kitchen knives, torches, pocket knives, binoculars at the best possible price. Cooking and outdoor enthusiasts have come to the right place here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

LionSteel Shuffler Barlow

Always a pleasure to shop at Knivesandtools! Purchased goods are shipped on the same day of ordering! GLS carrier works like a dragon, really fast delivery! I recommend knives from this shop, they offer quality goods with first-class workmanship! LionSteel Shuffler Barlow CK0112-ST Santos rosewood, pocket knife is a top knife, you will receive it perfectly sharpened! The processing of the knife is truly exceptional, everything fits as it should and matches the eye! The knife is small but holds great and cuts incredibly well, (not every knife is this perfect, for example Case knives, traditional folding knives never come this perfect!!! Case can learn a lot from LionSteel)!!! I always recommend shopping at Knivesandtools! And a big thank you to the carrier!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Usual excellent service

Usual excellent service, fast and efficient. Japanese knife of very high quality but expensive,
There was a mistake in ordering,
I only wanted one knife but pay pal ordered two. A Christmas present for my son.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Knives and Tools highly rated company.

Knives and Tools give plenty of information about the high-quality products they sell, with useful tips on care and use. They also provide excellent after sales care sending out emails with useful links and tips on product care. Very happy to do business with them.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Disgracefull

"Thank you for your message.

I completely understand your request and I agree that you should receive items in perfect condition. However, unfortunately we are not able to send replacement items to the UK in this case. Due to post-Brexit restrictions and the way returns/replacements are handled for UK shipments, we can only offer a return + refund solution.

What we can do is the following: once the return has been processed and the refund has been completed, you are very welcome to place a new order on our website. To prevent this from happening again, you can add the following note in the order comments:
“Could you please check all knives for bladeplay before dispatch?”

This way our warehouse team can inspect the items before shipment."

Really????????

29/1/2026

Knowing This why would would you send not fit for purpose or repair goods in the first place.

This has happened before, it makes one question why you have such poor quality stock. The odd item now and again makes sense. But 8 Out 10 of the same item from a a reputable company??????

If I was to return these will they end up back in your warehouse waiting for some other unsuspecting customer to receive an endure this fiasco??????

Pathetic !!!!!!!!!!!!!! O of 10 so far for service.

13 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello paul bendall,

Thank you for your review. Unfortunately, this is true. Because we are a Dutch company, and we ship orders to the UK, these are subject to customs and regulations. When receiving your return, customs regulations prohibit us from resending your order, as it would be a zero-value order, which is not allowed.

The solution our colleagues provided is, unfortunately, the only option.

Our apologies for the inconvenience.

Team Knivesandtools

Rated 1 out of 5 stars

My order has not turned up

My order has not turned up

7 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello Jamie Richardson,

Thank you for your review. We are sorry that you did not receive your order yet.

Unfortunately, we are unable to find any further information regarding this issue in our systems, so we kindly ask you to contact us so we can offer you assistance.

Kind regards,

Team Knivesandtools

Rated 1 out of 5 stars

My package is not in my possession yet

My package is not in my possession yet, I’ve sent 3 e-mails on the subject and you were not able to locate the package or refund me and you want my opinion on your service?! This is very interesting!

3 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello George,

Thank you for taking the time to write us a review. We are sorry that you have not received your order yet. Unfortunately, an investigation takes time. However, we do our very best to assist you in getting the matter resolved, and we have already issued the refund.

The request for a review is sent automatically after a certain time, regardless of when the order will be delivered.

Kind regards,

Team Knivesandtools

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