OLIVERS Petfood Reviews 16,581

I am very frustrated with their delivery. On the website, they promote with expected delivery of 1-2 days, but the food does not arrive within the period at all.
When I called the service center, they told me that there is a delay because I also ordered their offer on a test package with chicken taste, and they don’t have it on stock. Never did the website under the order say that it was out of stock. If I knew it, I wouldn’t have ordered it as I knew we were shortly running of our dogs food. We are now out of our dogs food and no status update on when the food will be delivered. I find it very frustrating since the company promotes with 1-2 days delivery. Seriously considering switching to a different brand which I know I can buy on hand in a store because you cannot count on Oliver’s deliveries.

In general delivery, arrives late to Stockholm and status of the order is not very visible to customer eyes. Basically I buy something and then It arrives 2-3 weeks later. When I try to check what is the status, it doesn't show me anything.

I like their option of different pellet size. Other brands don't have this too much.

The website has so many errors that you can’t make an order half of the time. Extremely frustrating. Sometimes you can’t pay for your order and sometimes you can’t log in to the website.

Awful!

Quick service and delicious food (according to my dog)!

Quick delivery. Great price

Fast delivery, nice gift

God service👍

Levering til tiden og tip top foderkvalitet.

Really disappointed. Hoped to support a Danish pet food company. Communication is really poor, although they seem good at sending loads of email adverts. They said they ran out of the dog food we ordered and offered an alternative (smaller bag) but then we didn't hear from them again. Our dogs need to eat so we had to buy somewhere else. If we can't trust them to send the dog food then we can't use them.

Svar fra Olivers. Ingen løsning eller hjælp derfra.

"Beklager alt det roderi , vi er igang med at implementere nyt it system og det er desværre ikke alt der fungere .

Kan sagtens forstå jer, hunden skal have mad og det kan den jo ikke vente på .

Håber i vender tilbage en anden gang."

UPDATE:
Olivers continue to take money, even though I have cancelled all orders and subscriptions. Impossible to contact them by phone which just goes to a message saying they will open the phone lines later.

Fast delivery and always received fast answers from the contact person if you need more precise details.

Still haven't got any answer from sending mail to the customer support mail regarding that I want my money back from a food delivery that was never sent out to me.

And when a new delivery was sent out despite I claimed I wanted money back instead it was to the wrong adress. This adress problem was also an ongoing problem for weeks that the customer support handled really really bad.

I've been in contact with 2 persons on the customer support through e-mail but still haven't got any good answers. Also talked with 1 person from Denmark on phone at one time.

You doesn't need anything.

half of the product’s pack were damaged. Obviously tgey have sent products those they couldn’t sell them to the customers in their shop.

Fast and direct to door, as always.

Helpful, fast delivery and our dog loves the food.

Love the quality of Olivers dog food and treats! Have been using since the beginning for my puppy and he absolutely loves them!
Extremely happy with the timely and speedy delivery as well.