Invited
Have several pairs of VEJA trainers, love the brand. My husband also wears them and I recently ordered some for my toddler directly from the VEJA website. Unfortunately though a couple of neg... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
I'm glad to have purchased your products. The previous shopping experiences were quite good, but there are two aspects that didn't go well this time: 1. The shoe boxes were all damaged. The shoe bo... See more
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Invited
Great shoes! Fast shipping. However if I am spending this much money on shoes I expect them to be packaged and shipped appropriately. UPS literally destroyed the shoe box because it was just thrown in... See more
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Invited
Just got my hands on my new Veja shoes here in Japan! 🇯🇵 Even after paying the taxes, they were worth every yen. The quality is top-notch, super comfortable, and the design is sleek enough to match... See more
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I ordered a pair of Veja trainers and couldn’t be happier with my experience. Delivery was really quick, which was a great bonus. The checkout process was easy and straightforward, making the whole pu... See more
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Invited
These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Trainers started tearing at the heel, on both shoes, after 6 months of light wear. Veja refused to offer any sort of compensation when notified, suggesting this was a result of the natural wear... See more
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Invited
Wrong size inside box... Like the style, nice quick turnaround, shame that when I actually opened up the box the actual trainers were 43 when the box said 42 - I guess maybe someone else's return wasn... See more
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Invited
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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Invited
I purchased two pairs of Veja shoes; both birthday presents for my daughter-in-law and my granddaughter. They are both going to Italy soon and had heard wonderful comments about how comfortable Veja... See more
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Verified
Love your shoes, sustainability focus and marketing. Your website could definitely be improved though, starting with basic filters. I had to spend too much time looking for shoes in my size / style. S... See more
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Uncomfortable shoes and very slow to refund purchase price. I placed an order with Veja-Store, the official online retailer of Veja, a French company, in early December 2025. The shoes were very uncom... See more
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Invited
From the moment I placed my order, everything about my Veja experience was flawless. The ordering process was seamless, and I was pleasantly surprised by how quickly my shoes arrived—well ahead of... See more
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Invited
I had to exchange our item and was concerned about only being able to contact Veja was through email/contact form. That coupled with the time difference, I was expecting long delays or a hassle making... See more
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Invited
My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Invited
The shoes have ZERO cushioning. Why should one pay 100 euro for shoes that provide no comfort. Also definitely not made for broad feets. The material doesnt looks durabale too. I like the sustainabil... See more
Company replied
Verified
Nº order: O4000306677 The receipt date was last Thursday, February 18th, and my order has still not arrived. Additionally, the website shows that I ordered size 37, but my actual order was... See more
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I purchased a faulty pair of shoes (poor quality stitching), which despite returning within the agreed timeframe I did not receive a refund from me. Terrible customer service agent could not explain t... See more
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I’ve been a loyal New Balance customer for years and decided to try VEJA. Unfortunately, I’ve been left disappointed. After only a handful of wears, the laces snapped. I contacted customer service and... See more
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Shoes were smaller than I expected but otherwise seemed fine. Had them for 4 months and the sole has worn so thin that they are unwearable. I contacted customer service (who responded pretty qui... See more
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Invited
Terrible customer service got sent the shoes in a different color to the one I ordered I tried it and also realized I don’t like the model so I returned it. Send it back a while ago and still have not... See more
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Received a pair as new mum gift. Unfortunately quality was poor, the top was scuffed after 20 minutes indoor wear. I have reached out to customer service but Veja refused to do anything about it as it... See more
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VEJA are not fit for purpose. Dust, dirt, rain, wet on ground, all penetrate the footwear. Causing socks to be dirty and destroyed and feet to be soaking wet. This has been the case from the first wea... See more
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Bought Veja V90 White Mesh Umber. The shoes were fine until I got caught in the rain for the first time. The rain caused the pigment in the suede Veja logos to run into the mesh, permanently discolo... See more
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Invited
The purchasing and shipping were fast and simple. I received my order sooner than expected. The shoes, however, are one of the more uncomfortable sneakers I have worn. I am hoping they break in as p... See more
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Invited
Firstly I was asked to enter a delivery address, which was not used. The parcel was sent to the local post office with no notification from your team, courier and update to the tracking link. That was... See more
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Invited
I purchased this order hoping it'll be comfortable and have an arch as the store advertised it, but it is nothing like it. Unfortunately, I've worn the item and cannot return. This is so disappointi... See more
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I ordered a pair of Veja campo trainers from office in Feb 2025 and the laces snapped on 2 April 2025. I was due to wear these to work for an important meeting, of which I was unable to and no other s... See more
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Update: downgraded to 1 star due to experience with original and replacement. I received a replacement pair and those have fallen apart in new and unconventional ways in just two months. In addition... See more
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Invited
I'm very disappointed. I've been trying to contact you for over three days and still haven't received a response. It's important to take care of the brand and the product, but it's just as impor... See more
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Invited
I buy a campo white black, and you guys give me the campo pink. when I try to return the item, my order page in Veja website still show my parcel on the way, that make me can't return(even until now,... See more
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Invited
ordering, delivery, returns has run smoothly. Regarding the product, the sizes need to be more accurate, I take a european 42, one pair I bought which has lasted a year was always fine right from the... See more
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Invited
I have been wearing Veja Rio Branco trainers for the last few days. It was raining, and the shoes are extremely slippery on wet surfaces in the city. I have almost fallen and lost traction multiple ti... See more
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Invited
Very impressed with service, arrived within two days which was earlier than the estimated delivery date given. Especially pleased as these were a 70% off sale item. The cherry on the cake is the train... See more
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I made an order on the 30th of Sept but still have not had notification that my shoes have been posted. I contacted Customer Services and they told me that when they receive confirmation of payment... See more
Company replied
Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- [email protected]
- www.veja-store.com
4.0
Great
40K reviews
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Love the shoes
Love the shoes, very quick delivery within 2-3 days. Had some trouble with sizing and had to return but not a big deal.
3 February 2026
Unprompted review
Reply from VEJA
Hello Chase,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with the delivery and return process.
Even if you had to return your pair, we hope you can find your size soon!
Sincerely,
The VEJA Customer Service Team
New shoes
I bought some shoes and needed to return them and Veja were very helpful. I got the replacements and they're all great. Thank you.
1 February 2026
Unprompted review
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Trainers started tearing at the heel
Trainers started tearing at the heel, on both shoes, after 6 months of light wear.
Veja refused to offer any sort of compensation when notified, suggesting this was a result of the natural wear of the shoe.
I heavily recommend you go elsewhere for trainers if you want them to last longer than 6 months.
29 January 2026
Unprompted review
Reply from VEJA
Dear Henry,
We’re sorry to hear that you’re disappointed with your experience and that your trainers showed signs of wear sooner than expected.
After reviewing your case, our team determined that the tearing at the heel was related to natural wear and tear after several months of use. We also noted factors that may have accelerated this wear. For this reason, we were unable to offer compensation under our policy.
That said, we did not leave you without a solution and recommended visiting our cobbler, who can assist with repairs.
We truly regret your dissatisfaction and appreciate you taking the time to share your feedback, which helps us continue to improve.
Have a lovely day
Uncomfortable shoes and very slow to…
Uncomfortable shoes and very slow to refund purchase price. I placed an order with Veja-Store, the official online retailer of Veja, a French company, in early December 2025. The shoes were very uncomfortable, very stiff, and the tongue was too long and cut into my ankle. I sent them back one day after I received them. They offer a 10 day refund policy once they receive the return. They notified me they had received the return. One month later, I am still waiting for my refund. I do not recommend shopping with this online retailer.
23 January 2026
Unprompted review
Reply from VEJA
Hello Granny,
Thank you for taking the time to share your experience.
We’re sorry to hear that the shoes did not meet your expectations in terms of comfort, and we understand your disappointment regarding the refund delay.
We would like to clarify an important point: VEJA does not work with a single “official online retailer.” Purchases are made either directly on our official website or through independent retailers, each of which applies its own return and refund policy.
If your order was placed on our official VEJA website, we invite you to contact our customer care team directly so we can review your case and assist you accordingly.
If your order was placed with a retailer, the return and refund process is entirely managed by that retailer, including timelines, and we unfortunately do not have access to or control over their refund procedures.
Regarding orders placed on our official website, we offer a 28-day return policy, and refunds are processed once the return is received and validated by our warehouse.
We understand how frustrating refund delays can be and encourage you to contact the appropriate party depending on where the order was placed. Our team remains available should you need assistance with an order made directly through VEJA.
Thank you for your feedback.
Kind regards,
3rd pair of Veja and love them
3rd pair of Veja and love them - as expected!
23 January 2026
Unprompted review
Reply from VEJA
Hello Misty,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Chuffed with my new Veja
Chuffed with my new Veja. They are very comfortable and stylish. I'm a size EU 40 and bulky shoes look awful on my feet. These ones look great.
23 January 2026
Unprompted review
Reply from VEJA
Hello Silvana,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Super quick and easy returns!
23 January 2026
Unprompted review
Reply from VEJA
Hello Kate,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Happy Customer
I ordered a pair of Veja trainers and couldn’t be happier with my experience. Delivery was really quick, which was a great bonus. The checkout process was easy and straightforward, making the whole purchase hassle-free. The quality and style of the trainers are top notch and they feel well made and comfortable. Definitely worth the price so far and I’d happily order again.
16 January 2026
Unprompted review
Reply from VEJA
Hello Lydia,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Samir,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site for sales.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Really nice shoes and delivery was…
Really nice shoes and delivery was great.
5 January 2026
Unprompted review
Reply from VEJA
Hello Nick,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Recurring Quality Issue - Front Seams Separating After Less Than a Year
I noticed Becca Lee’s review from Dec 4, 2025, about her Veja shoes having problems after less than a month. I’ve experienced a similar issue: in 2025, after 11 months of use, the front seams on my shoes started separating. I have been trying to resolve this issue through a complaint for six months, but Veja has not accepted full responsibility and offered only €25 toward a repair. They suggested the damage was caused by improper wearing, which is incorrect, as the front seam near the laces is not stressed when putting on the shoes. This appears to be a recurring quality issue affecting multiple customers.
It seems that Veja is reluctant to fully accept responsibility for this recurring issue. Their approach to handling complaints relies heavily on customer photos rather than acknowledging the problem directly.
4 January 2026
Unprompted review
Reply from VEJA
Hello Martina,
Thank you for sharing your experience and for taking the time to explain your concerns.
We are genuinely sorry to read about the issue you encountered with your shoes and the frustration caused by the time it has taken to reach a resolution. We understand how disappointing it can be when a product does not meet expectations, especially after many months of use.
At VEJA, when a pair of shoes is repairable, we deliberately prioritize repair solutions rather than systematic replacement. This approach is an integral part of our long-term project and commitment to reducing waste and extending the lifespan of our products. Offering repairs helps limit unnecessary production and supports a more responsible consumption model.
Each case is carefully reviewed based on the information available, including photos and usage details, to determine the most appropriate solution. While we understand that this may not always feel satisfactory, these assessments allow us to distinguish between manufacturing issues and wear-related damage.
We truly value feedback such as yours, as it helps us continue improving both our products and our customer experience. We regret that this situation did not meet your expectations and thank you for sharing your perspective.
Have a nice day,
The VEJA Team
Extremely uncomfortable shoes that I am not allowed to return
I really love that these shoes are fair trade and responsibly sourced and use non-toxic materials. In my enthusiasm for this, I bought a pair that seemed comfortable when I tried them on in the Veja London shop, but when I got them home and tried them around the house, my feet were soon in agony: they were a bit too narrow for my weird wide toes. I tried to take them back, as they were still in perfect condition. But I was told that they do not allow returns, only exchange. They had not told me this before I brought the shoes. There's no legal requirement for bricks-and-mortar shops to allow returns, but it is unusual not to, and it is best practice to display a clear sign at the till if you don't. Veja have not got any sign at the till saying exchanges only. Perhaps the shop assistant forgot to tell me becuase I asked a question. They definitely hadn't told me: if I had known, I would never have risked shopping from this company, as I know my feet are an awkward shape and I do sometimes have problems that I can't detect immediately!
They gave me credit, and I tried on other shoes, but they are all made to the exact same pointy foot shape, so there are no options that fit me - and most of them had way too much arch support as well. The next size up was too huge. The shop assistants stood there staring at me and whispering for over an hour while I walked around in a panic trying on uncomfortable shoes and trying to decide what to do, it was a horrible nightmare. One came over, and asked if I was alright, but before I could reply, her colleague called her back, and they went on staring and whispering. Eventually a new lady arrived who was lovely and actually helped me choose some shoes. But after 20 minutes my feet were in agony again: the replacement shoes were no better than the first, just prettier, but not pretty enough to destroy my feet for, even for a party!
Given that shoes have to fit, and it isn't always obvious out shopping if they don't, and wearing the wrong shoes can cause lifelong damage to your body, it's not just a question of "changing your mind". So not allowing returns is appallingly bad practice for a supposedly "ethical" shop. Especially if they don't make it clear before you buy them. And especially if all their shoes are the same shape.
Also, my mother owns a shop, and she has had some customers who spend too much in the spur of the moment and then have to return stuff due to their financial situation - she always accepts returns for full refunds, because not to do so is unethical. These are expensive shoes, and though I can afford one new pair that I can actually wear, I can't just throw away £135 and still need new shoes urgently!
Veja's system of giving credit on their in-store account, instead of a voucher (they haven't even emailed one) also makes it very difficult even to give the credit away or sell it on at a discount to reclaim some. And it appears that I can't even use the credit myself online, only in store, which is a big problem as I don't live in London, I am only visiting. I could try buying some shoes and selling them on onine, but there's no way I'd get the full amount. Veja's policy pretty much amounts to theft.
I always try shoes on in the shop and make sure I walk around a bit, but I get very stressed out shopping and prefer to be able to try shoes at home as well. But I can't just shop online because a) I am between sizes and b) I usually have to try on several styles to get one that is right, and ordering and returning 10 pairs of shoes at a time is not viable. I have never had this problem where I couldn't return shoes for a full refund in the store that I brought them before. The only other shoe shop that doesn't allow returns is Sports Direct - and Veja should know better than to behave like them.
.....
On a different note: on both occasions I visited the store, the customer service was appalling, if I asked a question the staff just stared at me and eventually admitted they didn't understand enough English. They had a system where someone took absolutely ages to find shoes in a different size from behind the scenes, then instead of someone saying the ones I'd asked for had arrived, someone else put them away again straight away before I could grab them!
If I managed to spot the box I needed before it was whisked away again, then they would only give one shoe and hid the other - no good for me because my feet are different sizes. They didn't understand when I asked for the other shoe, so I had to say it multiple times in different ways to make myself understood.
Except for the lady who turned up after an hour and tried to help, none of the staff ever smiled at me, or even frowned, it was like I didn't exist, and really weird. Other shops I visited staff varied from grumpy and flustered to lovely and helpful, but all seemed normal and functional, not acting like weird broken robots!
31 December 2025
Unprompted review
Reply from VEJA
Hello Emma,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience in our London store felt stressful and disappointing.
That said, we would like to clarify several points, as some elements of your account do not reflect what occurred in store.
You visited the boutique on 30 December, during which you tried several models (including Panenka and Volley) for approximately two hours, testing them extensively in-store by walking, bending, and moving around the shop. You ultimately chose the Volley Leather.
On 31 December, you returned to the store and requested a refund. As explained at the time, refunds are not offered in our physical stores, only exchanges or store credit. This policy is clearly stated on the purchase receipt, which was shown to you in store.
You agreed to proceed with an exchange and again spent a significant amount of time trying multiple models. Our team approached you several times to check if you needed assistance. When it became clear that the situation was causing you distress, the store manager personally took charge of your case, remained with you for over an hour, discussed fit and pressure points in detail, offered water, and ensured you were supported throughout the process.
You eventually selected a new pair (Campo Kiwi) as well as accessories, used your store credit, thanked the team for their help, and left the store in a calm and positive manner. You later returned once more to request additional store credit, which was granted.
Regarding your comments about staff behavior and communication:
At no point was any issue raised in-store about language barriers. Team communications you perceived as whispering were standard operational exchanges related to stock, customer assistance, and ensuring appropriate support for you during your visit. The shoe handling process you mention is identical for all customers and intended to ensure correct sizing and hygiene.
We understand that footwear fit is highly personal, and we regret that our shoe shapes did not meet your expectations. However, we must respectfully disagree with the characterization of our policy or our team’s actions as unethical. Our in-store exchange policy is lawful, transparent, and consistently applied, and our team acted with patience, professionalism, and care throughout a particularly complex situation.
We truly regret that VEJA products were not suitable for your feet, and we thank you for acknowledging our ethical commitments. We wish you the best in finding footwear that offers you the comfort you need.
The VEJA Team.
I love VEJA shoes
I love VEJA shoes. Yes, they're pricey but they're good quality and ethical. Never had issues with orders.
31 December 2025
Unprompted review
Reply from VEJA
Hello Ciprian,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Verified
Reply from VEJA
Hello Geraldine,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
This is the second pair of Vejas that I…
This is the second pair of Vejas that I have ordered and I love them both! I love what the company stands for and the quality is great!
26 December 2025
Unprompted review
Reply from VEJA
Hello Amber,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was once again a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Very good 100%
24 December 2025
Unprompted review
Reply from VEJA
Hello Romney,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Adrian,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Better and better
I had to ask for customer support and it was just great: easy to contact, fast, professional and speaking in my language!!
I got the solution in a couple of days and I got my wonderful shoes faster than the expected delivery date. It’s my 3rd pair of shoes in 3 years and I see the improvement of the brand. Well done!!!
15 December 2025
Unprompted review
Reply from VEJA
Hello Carolina,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site and with our customer service.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Invited
I recieve a good servir and i like the shoes but……..
I receive a Good service, the o my think i dont like it is that i supossed to pay 143 dollars final, but finally i pay like 167 dollars, i know that is for the tasks or the customs but you could let me know before pay
4 July 2025
Reply from VEJA
Hello Yolanda,
Thank you very much for your feedback and for your kind words about our service.
We’re really glad to hear that you had a good experience overall.
Regarding the final price, we sincerely apologize for the confusion.
We understand how important transparency is, and we’ll make sure to improve our communication so this doesn’t happen again.
If you have any other questions or need assistance, we’re here to help.
Sincerely,
The VEJA Customer Service Team
Hi Veja!
Hi Veja!
I love your sneakers and I already have 6 pairs. The quality, comfort and above all the look are fantastic. May you live long and be healthy :)
9 December 2025
Unprompted review
Reply from VEJA
Hello Vladimir,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
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