Yelp Reviews 5,917

Honestly Yelp has been one of the most frustrating platforms we have ever dealt with as a business.

We have had many real 5-star reviews from actual homeowners who searched us themselves and posted their experience, and Yelp keeps filtering them out while leaving random negative ones visible. The page ends up looking nothing like the real customer feedback we receive.

When you contact Yelp they basically say no one can fix it because “the algorithm decides,” so there is no real solution even when the reviews are legitimate.

Hard to trust a review platform when real customers take the time to write reviews and they just disappear.

I would give ZERO if that were a choice! I got blocked when I just tried to read a review!! Yelp tried to call me a bot! ZERO credibility! One star is being generous! They need to be shut down!

What a terrible company they remove your posts if it doesn’t suit their woke agenda . A vertinary facility failed to take care of my dog a year ago and she passed. They refused to treat her or give her medication they gave me thousands of excuses. They were busy they were other people more important. I’m not gonna go in for the detail, so I went on yelp to post a memory and say that you know beware of this facility you should see the other reviews. People are losing their animals. Here they’re not taking care of them and what did yelp do they took down my post I kept posting until eventually I hope they close my account because I was able to post everything on Google. I’ll never use yelp again.

I wish I could give Yelp Business ads 0 stars. I feel cheated and violated by how the smooth salesman talked me into agreeing to run my business ads with them without actually explaining the process clearly to someone who is listening to it for the first time. They took around $200 off me, which I did not agree to give. And instead of being helpful when I called them twice, they suggested I give them more of my money!!! Crazy company with 0 ethics. I am clear they stole my $196!!!

Yelp offered a free trial when the period for canceling was a few days off they charged my cc for over 200.00 I requested a refund they refused. I was assured that I would be downgraded to free account but when at my cc statement they had charge additonal fees. I requested my cc to be taken down off my account however, I call and wait on hold for 1 hour and cannot talk to representative. I see that this is their practice when I check on the BBB website. Others have had this same problem.

Buyer Beware — Check Your Billing Every Month

I was told I would receive free ads for 120 days, but I just discovered I’ve been billed about $1,600 over the past three months.

If you are a business owner, do not assume anything is “free” without verifying it yourself. Go into your account every single month and review charges line by line. I did not catch this as quickly as I should have, and it added up fast.

Make sure you get everything in writing, confirm what “free” actually means, and monitor your billing closely. This has been a very expensive lesson.

Yelp is fraud and extortion. They called in regards to the complaint about my false reviews. I had reviews that were not correct. I had never even met these people. Instead of addressing the wrongful reviews, they said they would give me a credit for signing up a new account. They would not remove them, AND still tried to get me to sign up with an account. Agent completely ignored my complaint and still tried to pressure sell. 5th time.

upseting a particularly aggressive pushing for your information

Greeting by the hostess Louisa was warm and welcoming. From that moment on our Sunday lunch was delightful. The menu provided sufficient options without being three pages long. The server and wait staff were excellent. Iced tea glasses were always kept full. Host came to table to ask if we were enjoying our lunch selection which we were!!!

I am so done with Yelp! After a Yelper left a misleading statement on my small business page, and left an outright lie about another business on that business' page, and I reported it to Yelp, Yelp refuses to take the Yelper's misleading statements down. Even after presenting Yelp with proof, they said as long as it doesn't violate Yelp policies, the misleading statements can stay. WHAT??? In law, writing misleading statements is called libel. In any event, the value and integrity of the Yelp platform is eroded by allowing Yelpers to post misleading statements. For that reason, I'm done with Yelp. There are other platforms out there that accurately reflect legitimate customer's experiences - not Yelp.

Yelp is such a scam. They cannot be trusted for any legit business other than a restaurant. They just take your money or filter everything

very unethical company. they keep your business on their website as long as they want to, with no regard to how business owners feel

I find it interesting that reviews that were written by non-clients, or reviews that were adjudicated by a licensing authority and the client was found to be wrong, are still left on the front page. Whereas, reviews written by actual clients are "hidden" and not calculated. Also, I have had a review "hidden" then come back on as a "real review" then go back to "hidden" all in a 12 month period with no change to my requests, replies, or the reviewer. There is no algorithm, there is no spoon, it is completely arbitrary.

Customer Service is horrible. That have no help for anything but taking money. Don't waste your money or time with Yelp.

Yelp is one of the biggest scam companies in the USA.

We own three restaurants and recently opened a fourth one in Chicago. We never registered on Yelp, yet some of our customers somehow found our business and left reviews. Since we did not claim the page, Yelp is now hiding all of our reviews even though every single one of them is positive.

This is how Yelp operates. If you don’t pay their monthly subscription, they bury your good reviews. When you ask why, they give ridiculous excuses like “our algorithm flagged them as spam” or “the reviews don’t look legitimate.” Total nonsense.

Do not trust this company. They pressure small businesses into paying just to be treated fairly. If you don’t subscribe, they show you zero respect.

We even asked Yelp to remove our businesses from their platform entirely, and they refused to do so.

I honestly don’t understand why the government allows this kind of behavior. Yelp preys on small business owners, and I will never support them.

Would recomend the horse shoe in high lane stockport food was exalent and the guy be hind the bar was inviting and its dog friendly would give it 10 stars if i cud

Yelp markets itself as a trust-based platform for reviews and local business marketing. My experience as a small business owner has been the opposite.
When I returned to Yelp about 5–6 months ago, my business had a 4.1 rating. Since then, every new review we’ve received has been positive from real customers — and Yelp did not publish a single one of them. Meanwhile, after I cancelled Yelp’s paid services, my rating dropped to 3.9, and Yelp removed a legitimate positive review that had been visible on my profile for years, without explanation, warning, or any stated policy violation.
At the same time, Yelp’s paid lead generation program consistently underperformed. I was quoted a certain monthly amount, yet billing routinely came in higher than what was represented, with no clear explanation for the overages.
I specifically requested exclusive leads and tried to avoid shared or low-quality inquiries, but Yelp’s platform does not realistically support that in practice. Leads were frequently shared, low-intent, or irrelevant — especially during slower months.
When I contacted Yelp during December and January, explaining that business was slow and I was simply trying to temporarily lower my bid spend, I was told that wasn’t an option. The only solution offered was to cancel my account entirely — no pause, no reduction, no assistance.
After cancelling, I immediately began receiving friendly follow-up calls offering “programs,” “adjustments,” and “new options” that somehow were not available when I was actively asking for help and trying to stay on the platform.
What I also find difficult to reconcile is how a platform that positions itself as an authority on reviews, trust, and local business credibility can itself maintain one of the lowest public ratings I’ve personally seen for a major marketing platform and still be treated as a credible arbiter of reputation. As a business owner, it raises a reasonable question: if a company built around evaluating trust consistently receives overwhelmingly negative feedback from the very businesses it monetizes, what does that say about the system it’s asking others to rely on?
Overall, my experience raised serious concerns about:
How Yelp filters and displays reviews
How billing compares to what is quoted
The lack of flexibility for small businesses during slow periods
How dramatically support changes once you cancel
Business owners considering Yelp for leads or reputation management should go in with eyes wide open. What Yelp promises, what it charges, and how it treats businesses who stop paying did not align in my experience.

I set up a business page with yelp back in late October 2025. My expectations were not met by early November. I received non stop business scam calls from yelp and bots reaching out for services on yelp with no turnover rate. Remind you its a cost per click so I requested my account be shut down in early November and I was told they would. We'll January 27th 2026 I was charged $740.01. That was my rent so I called and tried to get a refund and just kept getting the go around and deflection of the question. I would highly recommend to avoid these money theives.

Like many others, I’ve had a very negative experience with Yelp. I’m a home service contractor, and after spending time researching how their platform actually works, I think it’s important to explain why Yelp is such a losing game for businesses like mine.

Yelp does not charge per lead. They charge per click on your business profile.

Those clicks can happen in two ways, but only one of them meaningfully drives volume—and Yelp refuses to break this down, despite repeated requests.

You’d assume most clicks come from customers intentionally viewing your profile to learn more about your business. That would be reasonable—and valuable—but in practice, that’s not where most clicks originate.

For home services, much of Yelp’s traffic comes from Google search, not Yelp itself. Search “best plumber near me,” and Yelp often ranks at the top of organic results. Users land on a Yelp results page, see sponsored listings, and then click on a highly rated contractor. From there, they typically hit the “Request a Quote” button.

This is where the real problem starts.

When someone submits a request, Yelp presents a small, easy-to-miss checkbox asking whether they want other contractors to also reach out. Most users never notice it—and leave it checked.

That single default action likely generates the vast majority of the “leads” advertisers receive.

Here’s how it plays out:

A customer intends to contact one specific top-rated contractor.

Yelp quietly distributes that request to multiple advertisers.

My business responds.

The customer clicks my profile—often thinking I’m the contractor they originally selected.

That click is what Yelp charges for.

The customer then realizes I wasn’t who they meant to contact and never responds.

And keep in mind, I have a decent profile. 12 reviews, 4.5 stars. But the guy they "wanted" likely had 50 reviews and 4.7 stars.

So advertisers are paying for clicks from people who never intended to contact them in the first place.

If you repeat this experiment yourself—Google “best [service] near me,” click a Yelp listing, and look at the top profiles—you’ll notice something interesting: the highest-ranked businesses often have slow response times. They can afford to. Customers are willing to wait for them. Meanwhile, advertisers with faster response times still receive very few meaningful replies.

What’s actually happening:

Yelp sells low-quality “leads” and charges for largely useless clicks from customers who don’t want to talk to you.

Worse, businesses that have spent years building strong Yelp profiles are effectively being used to generate competition that Yelp then monetizes.

It’s a deeply perverse incentive structure.

Yelp can be powerful for businesses that already have dominant profiles—but that advantage is so entrenched that new or growing companies have virtually no realistic way to compete.

Finally, a note on reviews. It’s been widely observed that Yelp filters out many legitimate reviews. While Yelp doesn’t disclose how this works, it appears they heavily weight device ID, IP history, or overall Yelp activity. If someone isn’t an active Yelp user—or hasn’t interacted with your profile in specific ways—their review often doesn’t stick. That makes building credibility on the platform even harder, especially for newer businesses.

In short: Yelp’s model heavily favors incumbents, penalizes advertisers, and monetizes confusion rather than intent.

Good morning, Facebook friends and family, I am posting this because I am truly disappointed in Walmart located in Hanford, CA 250 12th Avenue.
I bought 2 new tires on December 28th complete with warranty, three weeks later I had a blowout on my right front passenger side and the other tire was down to metal where treads should have been. I went back to Walmart thinking no problem they will fix this, I was so wrong! The manager of the tire department told me there was nothing they could do because my car needed an alignment. needless to say, I was shocked! Come on now three weeks, I told them why I wasn't informed of this at time of purchase they said they don't do alignments. I am an 80-year-old widow, and I was alone when I bought those tires, I feel Walmart took advantage of me and sold me some defective tires and then wouldn't honor their warranty. They even tried to sell me more tires. I have bought the last 5 or 6 sets of tires from Walmart so I really expected them to stand behind their product, boy was I wrong. I will never buy tires at Walmart again and I suggest you don't either, I am on a fixed income and cannot afford to give away $250.00 to anyone especially a big organization like Walmart I went to Carrol's Tire Warehouse on 6th Avenue in Hanford and was treated courteously and bought tires from them so there are alternative places where you can go and get a better deal and better tires than Walmart. I hope this helps someone else not have to go through something like this. Sincerely, Linda Davis