Xcotton Reviews 364

Cherry was very helpful in helping me resolve my issue. She got it done right away without making me sign a lot of paperwork or provide endless evidence of my claim! I sent in some pictures and we wer... See more

I purchased Xcotton shipping insurance for a Christmas gift shipped from China that never arrived in the US. The small cost of insurance was definitely a good investment for getting my money back when... See more

I was helped very well by Cherry from Xcotton. Unfortunately, the item I purchased arrived with significant damage. After discussing the situation, Xcotton agreed to a fair compensation. I am very gla... See more

When my son’s Christmas present was stolen by a FexEx employee, he was left disappointed on Christmas morning. The e-bike was a limited edition. Luckily, I purchased shipping insurance. When I made a... See more

I purchased Xcotton shipping insurance for a retirement party. But unfortunately the shipping carrier delivered this item to the wrong address. The small cost of insurance was definitely a good invest... See more

When my daughter’s new Donner piano arrived with a broken stand part, she was really disappointed. I filed a claim with Xcotton right away, and Dily from their support team handled everything quickly... See more

Fast service, nice person. Slight disappointment. in getting only money rather than one replacement part, but that is more about the manufacturer than. the insurance people.

While at first I was told everything was delivered (it wasn’t) and while they took a few days to get back to me, everything else other than that first interaction and delay went great with this insura... See more

It was not obvious what this insurance was for when I purchased it. I only purchased because it looked like product might ship from China so I went for it. I DID NOT KNOW that once purchased, I could... See more

Mona from XCOTTON went above and beyond to replace a cord I had a protection plan under warranty, even though they only had the cord in a brand new set with the wireless headphones. She could hav... See more

Dilly was very quick to respond and very helpful with my claim - light turned up with pendent part broken.. i’ve given 4 stars as i’m hoping the part arrives before christmas - that would really make... See more

I paid extra for secure shipping. Upon arrival, the contents were severely damaged. I received a quick and friendly response from Xcotton, but the solution was absurd. I was refunded the purchase pric... See more

Davis was absolutely incredible. After frustratingly losing a parcel through a third party, my whole process was immediately put at ease as soon as we were connected. Davis swiftly found a solution an... See more

Dily was really helpful when I purchased something that was broken and of poor quality. She managed to sort my refund very quickly within a few days and it was a very simple process which was very ref... See more

I bought my Qiolor Tiger RE ebike and purchased the xcotton shipment protection along with my vehicle. I'm glad I did, because Dily from xcotton hit me up within 1 business days of my case (Received p... See more

Do not believe or trust this company, do not purchase shipping protection because if a package is lost they will make you jump through all types of hoops and deny claim. They are fraudulent and I... See more

I had shipping insurance covered by this company and they handled my claim with efficiency and care. Cherry stayed in constant communication with me updating me on every step. Very easily and quickly... See more

This place is the only reason I was able to get responses from Donner music fir my broke. Keyboard they sent out. You are greatly appreciated Mona. I wish you the very best and that your pillow sta... See more

This costumer service quality is abysmal. It seems like I get replies whenever the company feels like they want to reply. They give me vague responses tell me they need extra documentation, then accus... See more

An item I purchased arrived damaged. I paid for shipping protection through Xcotton. Xcotton offered a partial refund. The refund process took about four days. I was assisted by Mona. Asking for my ba... See more

This place is by far, has the most respect, communication, authenticity, and fun selection. I would highly recommend them if you want a good wig or just information or help on a issue! 5 Stars! Also... See more

Xcotton monitored my package from China and identified that it wasn't progressing very fast. After about 2weeks it seemed lost in transit as tracking number did not advance info. I contacted Xcotton r... See more

Used Xcotton for shipping protection. Box arrived damaged and item has a few issues. Not their fault at all. Contacted them and sent pictures. They were very responsive and took care of my issues and... See more

My package arrived with some damage. A claim was submitted and a partial refund was offered. I did not want to submit my banking info over an unsecured e-mail so requested a cheque. They don’t send o... See more

The people at Xcotton (my team member was Cherry) had reached out to me first, informing me of my lost package. They were very clear on what could be done about the situation and didn't try to push me... See more

I was cautious enough when ordering my product to pay for the extra insurance via Xcotton. I recorded unboxing the product and sent proof of its damage to Xcotton. They were very understanding and... See more

Ordered an AKKO keyboard, but it arrived damaged and skuffed, like it was already used a lot before sending. I also purchased shipping insurance with Xcotton for about 2 euros. Lucky I did, they fa... See more

I received a shipment damaged in transit and made a claim through the shipping protection purchased at time the order was placed. The purchase was a gift and the insurance associate, Feige, was a wond... See more

Xcotton shipping protection, they provided me with excellent service concerning my packages. They were friendly, helpful and easy to work with. The representative i worked with, Dily, made it a thorou... See more

I had a great experience. Package was lost or misplaced, wasn’t in the country. Sent them an email and got a prompt response. Provided the necessary documentation. Once the investigation was completed... See more

Cherry tried her best to help us get our lost package. Unfortunately, the package was lost and could not be sent again as it was out of stock so Cherry got us a refund for the missing package. Unfortu... See more

I think this company is a scam. I paid for shipping protection on an almost 350 dollar dash cam for my truck. The package was stolen from my porch. I provided them with a police report and was told th... See more

The furniture piece I ordered had some cosmetic damages from the shipping process, but it was a good thing I got the shipping protection from Xcotton. Cherry reached out to me after I submitted my cl... See more

We bought a lamp which got damaged during transport from China to Germany. The seller forwarded our claim to Xcotton and Dily contacted immediately to settle our claim. Everything went fast and I got... See more

Update: they reimbursed me for the lost order. I bought their shipping protection for my $1700 purchase from GMKtec order #00195088. I never received my order despite it being marked as delivered, so... See more

Best customer service, i’m glad that i bought xcotton insurance. My scooter was marked as delivered unfortunately i never received it. Thanks to xcotton and Cherry, who helped me timely and assisted m... See more

Amazing service from Aurora - the lights i ordered had arraived damaged and one of the four boxes missing....the whole process of claiming was simple and efficent with the funds refunded back to my U... See more

Porch pirates prevailed. But having the shipping protection saved the day. Great communication with Cherry. I was sent the money I paid for my item and was able to re buy it. Thanks xcotton. Small fee... See more

Dily was extremely helpful and very quick to respond. Prompt action was taken once my claim was reviewed and I was given multiple options to find the best outcome. I’ve never had to use package protec... See more