Very unhappy. The lack of information prior to being charged a new price, even checked day before and then was still charged a different price. Ring up straight away and informed them I wanted to cancel. The agent contacted retention and checked that the fee would be refunded as I cancelled straight on the renewal. No refund came, so then applied through system for a refund and then get a email back saying outside of criteria for a refund with no way of responding to that. So in other words lack of transparency on price, lack of giving correct information on the phone, lack of ability to respond to them. Poor company and would definitely not recommend to anyone.