Nolan

Employee Pension Ceased without notice. Neither employee or employer gets notification that pension has ceased.

Poor communication leads to poor management. Hard to really say if other pensions do the same as I have not tried them and it is not as easy to just change providers. We are an independent small business. So we don't outsource payroll to another company. There are many reasons NEST are inept are their job. But communication is by far the worst. Just had an employee cease their pension. It is only when I noticed my submissions are getting rejected that I have to reverse calculate the missing amount to then split the missing amount between employee and employer contributions. Eventually after a while we find out who asked to cease it. Should the employee have told me, yes? But, NEST should have told me sooner. The pension ceased 1st Jan, I find out more than a month later on the 5th Feb. Checked emails and there is nothing there. No official confirmation from NEST saying he has asked to ceased pension. However, he too did not get any emails from NEST confirming the action. HIs name simply disappears from my workers list with no explanation or email. It is only after doing a NI number search I discover he is moved to a completely different list hidden amongst a series of filters and settings. This subsequently delays payment of their wages or incorrect payment of wages.

What has happened to the reputation of London Black Taxis !!! I would usually support them over Uber but sadly they have the same attitude as Uber drivers. Tried for 25-30mins to hail a taxi through the app. All four taxis cancelled within minutes on approach. Probably they didn’t want to pay Freenow Commission, and managed to get hailed elsewhere. On our fifth attempt we ended up cancelling it as we eventually hailed one from the street. Minutes later we were charged a cancellation fee of £5.80 because we cancelled within 5mins of the taxi arriving.

This is unacceptable. If taxi drivers can cancel without penalty, then customers should have the same right. If Freenow allows this then it renders the platform completely useless, and we are better off just hailing our own taxis and dumping the platform.

Excellent network and excellent customer service. I have only ever experienced 1 or 2 issues, but got resolved fairly quickly. Sadly, moving on. With the cost of living I am now moving over to 02 due to saving money.

After five years, Vodafone has finally offered me £100 in compensation for losing my original mobile number. Unfortunately, this amount feels inadequate compared to the real impact; I lost my job as a Deliveroo driver because my mobile number was locked. I estimate my total loss at around £680 in gross income.

I later discovered that Vodafone’s support team had misled me about needing a business account for Deliveroo. According to Ofcom, telecom companies are legally required to provide compensation for loss of income, regardless of whether the account is business or consumer. Ofcom confirmed that my rights were the same either way, meaning Vodafone’s earlier claim was completely false. Unfortunately, it took four and a half years for me to learn this, and by that time, I had already moved on.

I’m also surprised by Vodafone’s high Trustpilot rating. Based on my experience with both Vodafone and EE, the quality of Vodafone’s service is significantly worse. When I first joined, I was encouraged during the sign-up call to leave a positive review on Trustpilot in exchange for a better deal. Which might explain why so many reviews reflect the initial sales experience rather than long-term customer satisfaction.

Used scamadvisor to check a website authenticity for me. The realised later the website was fake and lost of £1000 in trade funds. It was only until I saw reviews about ScamAdvisor that I realised this is not a trusted company to check websites.

I have had an extremely disappointing experience with FREE NOW and can no longer recommend their service to anyone. Over the course of several bookings, drivers have repeatedly accepted jobs and then cancelled without warning, leaving my clients stranded. Despite these disruptions being entirely the fault of the drivers, FREE NOW’s policy allows them to cancel with no penalty whatsoever. Yet when a customer is forced to cancel — often because drivers have already failed to turn up — the customer is charged a cancellation fee. This is not a balanced or fair system.

When I challenged a recent cancellation charge, I sent multiple follow-up emails but received no reply for weeks. Eventually, the company requested that I obtain private payment evidence from my client, which I felt was inappropriate and unprofessional. The booking was for a private guest, and it is not acceptable to involve them in a dispute with the taxi platform. FREE NOW has full access to trip data, GPS logs, and payment records, yet they placed the burden entirely on me to prove their own service failure.

To make matters worse, I also had a separate booking where a client was charged £12 in the app, but the driver claimed the app had failed and demanded an additional £12 in cash. This resulted in my client paying twice for the same journey. Despite providing details, FREE NOW has refused to resolve the issue or refund the overpayment.

In my opinion, this company’s policies unfairly protect drivers while placing all risk and cost on customers. Customer service is unresponsive, investigations are superficial, and refund requests are handled with no regard for fairness. I will not be using FREE NOW again and strongly advise others to be aware of the risks before booking.

Good polo shirts and shorts. Everything else is awful, hence having to return one of their items. The biggest issue with Fabletics is their VIP membership in which they charge £54.99 per month subscription for a VIP credit which expires after 12 months, with no opportunity to cancel unless you call or chat. Prices are inflated and the VIP Credit is not worth the quality it applicable for. Thankfully, what they do is not legal, but in phoning them they are still trying to keep me subscribed even though I made it very clear I have no interest in their subscription.

DHL never ceases to surprise me. I live in an apartment block which doesn’t have a lift, but have wide staircase to carry two boxes of under 12kg. Which I could very easily carry no problem.

His comments were rude and disrespectful asking why there is no lift. When I replied the building doesn’t accommodate one he said he would not deliver the parcel next time unless I get one. Great I have to build one?

Quite frankly, if the job entails delivering large goods and he is complaining to deliver than he is in the wrong job. Note he has a stair trolley so hardly any carrying involved.

Track No 31542100004703

DHL never ceases to surprise me. I live in an apartment block which doesn’t have a lift, but have wide staircase to carry two boxes of under 12kg. Which I could very easily carry no problem.

His comments were rude and disrespectful asking why there is no lift. When I replied the building doesn’t accommodate one he said he would not deliver the parcel next time unless I get one. Great I have to build one?

Quite frankly, if the job entails delivering large goods and he is complaining to deliver than he is in the wrong job. Note he has a stair trolley so hardly any carrying involved.

Track No 31542100004703

I have just moved into my new place and been ordering quite a few items. On two deliveries BJS have gone above and beyond to provide the best service. My place does not have a lift to the 2nd Floor and although I have offered to help them they have been very kind and delivered to the room of choice. This is particularly handy as the items I ordered are very heavy and live alone. This has been on both occasions with different delivery people with deliveries from seperate companies Laura James and another from Julian Bowen. Communication was great too giving me a short timeframe when to expect delivery.

I feel to company really understands their customers and have trained their delivery staff in attention to detail and ensuring the customer is fully happy with the delivery process.

Great sales experience. Very poor machines, maintenance and customer service. We signed up with 3 glasswashing machines, each with a 5 year contract with a full total care plan which cover parts and labour throughout the duration of the contract. First and foremost the VIVID machines are very poorly made and the internal softener never worked. The first few years was okay with only needing to call out engineers to fix a drain pump once every 5-6 months. We maintained our machines once a week on a Sunday. As these machines were cheap quality they would require more maintenance.

Each time the machine broke down you had to report it and they promised us they would send an engineer out within 24 hours. Which 85% of the time they did. If they didn't we were given £100 compensation which we had to constantly chase as new customers do not given this. It became very clear that because of the cheap make of the machine the problems became consistant, with most of the problems being the drain pump. We reported this, but they ignore you and still send an engineer to diagnose the issue, then make you wait 2-3 days for the part to arrive. Then on a few occasions they discover it is another issue and the machine remains off-line for another week. This leaves you with a non-working machine that you are still paying rent on for weeks. No matter how much I explain the issues to pre-order the part they purposely delay the whole process by not ordering the part until an engineer has diagnosed the same drain pump problem.

After 3.5 years the engineers recommended the machines should be scrapped/condemed. But JLA refuses this and decided it is best to call us and resell a new rental plan on another 5 year contract which is more expensive than the old one. Towards the last few months JLA removed us from the total care plan that we were still paying for. This led to being charged off plan service and parts. Yes, £955.26 for parts and labour on a condemned machine we are paying rent. For an entire month we was refused engineers as they said the contract was nearing the end and our service repair plan was to be terminated early. Instead of trying to review our account and sorting the problem out they sent another sales advisor to sell another plan. Since they are breaking their own contract conditions we decided to cancel the direct debit a month early and instructed them to collect their junk.

We lost all trust with JLA and decided to buy machines outright. We calculated the cost of these rubbish machines came to approximately £5000+ each. Honestly, you are better off buying outright at £1500-2000 with the standard 3 year warranties and then replacing them once out of warrantly the machine is in need of repair. You will find it significantly cheaper, better machines and better service.

Just blocked Odeon from charging me.

It is practically impossible to cancel my subscription. In order to cancel you have to email them and then wait up to 10 days. That was 11 days ago and got an email from them saying it will take longer. They did not even acknowledge my email from last month.

I did email them over a month ago and still got changed. As it is not a direct debit it is not something I can just cancel directly with my bank. I cannot stop the subscription and I cannot remove my bank card from the account. The system for customers to stop subscriptions exists, they just choose not to give us access. And looking at some of the other reviews they purposely delay the cancellation process to try to keep you on board.

Thankfully, I am with American Express. I called up customer services and explained my issues and managed to put a block on authorising payments. Bit of a shame and hope others do the same as the dispute process can take up to 6-8 weeks to resolve.

SEE BELOW FOR REPLY.

The NEST Saga continues. I have now got 5 employees wanting to "opt-out" of NEST, but being ignored and therefore having to cease contributions. The operator asked that I encourage my employees to opt-out before the expiry date...however this is an automatic contradiction to the governments workplace pensions statutory law.

Had to back-date up 5 months of submissions because one of my employees finally managed to opt-out by phone. Problem is neither my employee or NEST informed me of this. They claim it is my duty to check with the messages in my inbox on my account for this as they are not allowed to email me for GDPR reasons. This is understandable. But they have neglected to email me to even tell me there are important messages in the inbox that needs attention. Note I have 192 messages and each time I would need to download a PDF to just read the message.

Not only this...the letter I received does not even have the necessary information for me to process the request and had to manually call them up and go through 6 minutes of security questions to then be told something I should have been told earlier. Quite frankly this company is a mess and I have heard of many complaints. It is a shame this is a government approved company and we have no choice to use them. There are others, and will be considering the difficult process of moving everything across.

*** REPLY TO NEST RESPONSE***
We never got any email mentioning to check the NEST inbox. Neither did we get an email in the NEST inbox with instructions. As a small business owner I have more pressing issues than to check NEST every 1-2 days.

What a mistake to have re-joined Barclays. I joined them for the Avios Plus card and it has been more than two months I have been trying to cancel the card. I was paying £20 per month for the card which is applied to the account of each billing cycle.

But here is the catch. You cannot cancel the card until the account is cleared of funds and you can only do it via their prehistoric app which keeps locking me out and requires a lengthy phone call to unlock it. I am literally talking to a human person on the phone who does not have the ability to cancel my account. And if I cancel my Direct Debit it will show up as a default on my credit score.

I therefore spent the good part of an hour on the phone with a lovely guy who persisted to make the necessary changes and eventually did find a way to close my account, but it resulted in doing two address changes and then unlocking the account, then doing a forced payment to clear my £20 fee. Then fully close the account.

As mentioned before I used them before as my current account 15 years ago. Back then when I announced I wanted to cancel my account they blocked me from cancelling direct debits and wanted to charge me £5 per DD to cancel. But then these charges were applied to my current account and had get my new NatWest account to send money to clear my account funds and then close the account.

I am in two minds to report this to the FCA due to their processes making it extremely difficult to letting their customers go.

Trying to downgrade or cancel my Barclays Avios Credit Card which I am paying £20 each month. Called up the helpline and they said they cannot help as you will need to use the Barclaycard App. Problem is the app does not work. Each time I have reactivate the account by providing them a photo ID and video to prove myself. I then have to wait up to 20mins to get it approved.

Even though I passed security questions on the phone and on the website. There is no way to downgrade the credit card to basic other than use the app. Poor guy on the phone says it is a regular issue and Barclays is not making the effort to fix it because they want to save money on staff.

The app is very basic in comparison to others. You have to purchase the £99 annual subscription but you only enough activities for 2-3 months max. I completed the course but then that is it. Nothing else to allow you to continue. Then all of sudden the app updates and I have to start from the beginning. The should charge a shorter plan or provide more activities i.e hip flex exercises and meditation. Only then is it somewhat worth the value.

As a result of the disappointment I have found a better app Dr.Kegel which has a wealth of activities, advice and exercises. And for half the the price.

Had a rider account cancelled and was accused of theft. No evidence was provided and no opportunity to contest was allowed. All deliveries are recorded to confirm proper handover to customers. Sent a dozen emails and they stopped replying when confronted with evidence. Have a feeling the account closed off due to discrimination as this all happened after the substitute confirmed his ID to remain active. In the process of seeking legal advice as we heard many riders had their account cancelled allegedly for theft, but only happened after re-confirming ID. Obviously, the self employed have less rights, but I would be keen to know if those rights apply to discrimination.

Poor customer support and ridiculous system. It seems I am always having to call their customer support for silly things.

1) As an employer I was once fined £400 by Pension Regulator as NEST was unable to report one of the months correctly. Yet, every other month before and after was all okay. No money was ever owed.

2) One of employees ask to be removed from the scheme, but they loss the request and now can no longer opt-out.

3) Called up support due to an issue with a spelling mistake. They sent me an excel sheet to produce a document which I then have to upload online. After numerous issues with their own excel template, and under 2 hours on a call to support we eventually managed to produce a document, problem is the system only accepts tiff files and their excel sheet only produces PDFs. They eventually said, they will fix the problem on their end. It eventually got fixed but no email or call confirming details.

4) The enrolment dates from my software to and theirs changed. When I called up support with the error code they had no clue what it meant....yet the error IFC code is produced by themselves. My issues were eventually fixed when I called up my PayRoll software company to manually alter the code to match their system.

It is shame a company that works for the government cannot do the simplest of jobs. Along with them reporting us to the Pension Regulator for their own issues. I fear the operational approach to working with us is starting to show similarities with those of the Post Office. Too much power but with very little support for small businesses and its employees.

Lucas Matta has demonstrated remarkable patience and responsiveness in addressing all my needs. As a first-time buyer, I naturally had numerous questions and sought financial advice. Having engaged with three other online brokers previously, I found their approach to be more focused on pushing products rather than understanding my concerns. This often left me feeling hurried and confused, with my worries largely unaddressed.

A paramount concern for me was securing a mortgage product that not only aligned with my financial capabilities but also provided peace of mind regarding monthly repayments. Given the significance of this investment as a first-time buyer, finding a suitable product was imperative. I needed assurance that my monthly payments would allow for comfortable living while still affording me the flexibility for indulgences, vacations, or unforeseen expenses.

Lucas not only ensured the product met these criteria but also took steps to incorporate features such as early repayment options, facilitating quicker interest reduction. His attentive approach and dedication to finding the right fit have truly set him apart.

Was involved in a motorcycle accident with a private taxi who did a hit and run after the accident. All footage was recorded. I approach MotorClaimsOnline who claim they can help all claims including motorcycle claims. Been riding for 21 years with zero claims against me. Having submitted all my video evidence they refused to help and even had to audacity to say they will not help me as I was at fault. Yet they advertise on their website they deal with both non-fault and at fault drivers.

I was also prepared to send police evidence from traffic collision supporting my theory that I was not at fault, and ignored all my messages.

According to their feedback they claim I was at fault, yet I have evidence saying otherwise. Today, I just received confirmation from my insurer that I was 100% not at fault and will be paid out in full for the repairs. I have also spoken to Met Police who also confirmed the company never approached them to verify the evidence. A decent insurance company would a good understanding of the highway code to determine fault. Sadly, MotorClaimsLine is not one of them as physical evidence says otherwise.

I have read some of the reviews in more detail. Lots of things just don't add up which leads me to believe the company is a solicitor company disguised as a motor claims company. Their real company called CC Response NW Ltd is also disguised as number of other companies touting for business.

Looking at the reviews it would appear this is more of an opportunistic company who will only go with winnable claims. However, having further examined their page most of the reviews appear to have been written by new account holders with only 1-2 reviews under their name, which leads me to think they were written by fake inactive account holders.