Freenow by Lyft Reviews 14,385

Lately, Freenow's map is applying normal prices in crowded areas, for example quoting 1.1 in areas showing 2.2 I don't understand why this is happening. I think this is causing drivers to refuse jobs... See more

4 star for an overall experiences. I work odd hours that require me to take taxi often. Most journeys are drama free to say the least. But when it didn't, it's usually due to the drivers who eit... See more

Reasonable - similar pricing as both other main cab apps. Same drivers as both other cab app, but seemingly more chirpier when not driving under Uber, for obvious corporate greed reasons. Freenow coul... See more

My driver was great and I reached my destination on time. However the estimated price bracket provided was exceeded; despite little traffic, my journey cost more than expected. I think lowering the pr... See more

It’s a super useful app and a great service wit mix of independent drivers and black cabs. The only negative is that their prices have gone up quite a lot recently even if inflation has moderated over... See more

App super easy to use … but my driver went above and beyond his duty today after picking me up after my hair appointment and dropping me en route to the dry cleaners as the salon dyed my cashmere jack... See more

Its a quick easy way to book a reliable taxi BUT the app needs fixing. You cant change outdated or obsolete messages and it often gets pick up points a house or two out. You sometimes cant put in your... See more

Someone else got into this taxi despite us trying to flag down the driver. I was still charged for the ride and have not yet been able to get help from an actual human. We spent an hour trying to get... See more

El conductor Jorge Andres con matrícula de taxi Toyota corolla 9653LTG. Cuando estaba a dos minutos de destino se desvió haciendo un recorrido de alejamiento al mismo. Me pongo en contacto vía mensaje... See more

brilliant service always on time gives you the drivers name and reg for easier recognition of your taxi very polite. would definatley recommend this service just download the app . you can also choo... See more

This is a very effective application. One could argue that it is better than the Uber app. Taxi came quickly regardless of where we were in Rome. Payment is done via the applications so before going... See more

I pre-booked an early morning cab to the airport with uber … they accepted, driver allocated and then cancelled 8 minutes before pick up. Uber ‘Helpdesk’ were appalling and merely told me to find ‘alt... See more

When our luggage was lost by our airline company, our driver, Michele, waited over an hour beyond the pickup time that we had requested on the booking. He could have cancelled and moved on to other bo... See more

I used this app 4 times during one week. All were the transportation between the same hotel in the center of Athen and Athen International airport. Three of four ridings were almost same fair level 4... See more

Driver Juan Carlos arrived on-time (a few minutes early, in fact), very polite, very helpful with our (big, heavy) suitcases on both ends. Drive safely, arrived at promised time. Excellent experience.... See more

The app was easy to use; however, I experienced a payment failure the very first time I tried to use it at Athens Airport. This was discouraging since I had already set up payment method and even bo... See more

Awful experience – funds held despite payment I paid in full for a journey on Wednesday 4 February, but the funds are still being held. I have tried to resolve this properly over the past se... See more

The app itself is very intuitive and it provides all the necessary information the user might need. I'm the one that always finds "something missing" but you guys really covered it all (even for us th... See more

What can I say freenow the best app in dublin.i also used there services yesterday 18th February 2025, drivers all nice and respectful cars spotless and you don't get ripped off.i wouldn't use any oth... See more

Suddenly my rating dropped I visited office and asked office staff what’s wrong what I did mistake, he replied one passenger leaves comment I charge extra money or other passenger leave comment reckle... See more

What has happened to the reputation of London Black Taxis !!! I would usually support them over Uber but sadly they have the same attitude as Uber drivers. Tried for 25-30mins to hail a taxi throu... See more

Drivers in Barcelona drive dangerous, they speed up to 70 to get a green trafficlight, speed up when pedestriants cross over (when its red for them) to show who’s is charge, take sharp turns and act l... See more

I’ve had repeated issues with FREE NOW when passengers choose to pay by cash. After completing the trip, some riders simply don’t pay, and there’s no proper support from the app to recover the fare.... See more

Today they announced that from Jan 27 they have introduced a 25% driver commission on "saver fares" and 20% driver commission on airport pick ups after the the driver pays €3 parking to enter Zo... See more

Ι had two extra charges today and yesterday on my credit card for a total of 79 Euros. I have written to customer service but received no response. My card has been charged fraudulently another two t... See more

No up to date information who would be coming or the prior message 15 minutes before that is indicated. This was a pick up for airport early hours so it caused immense stress owing to the uncertainty.... See more

I see AI mentions inconsistent pricing. Too right. After using Freenow for the first time in Milan, the price was quite a bit more than their guideline. The support chat suggested all sorts of reasons... See more

QUOTED RATE ISN’T HONOURED!! We used Freenow at Dublin Airport instead of Uber as it was being advertised. We were quoted €45-60 and prepaid that amount. Once we got out of the car at our destination,... See more

Their website and app are misleading. They say they provide an advance taxi booking system. You go through the whole process, and only at the end are you informed that they only contact potential taxi... See more

Pre-booked (and thus pre-paid) taxi didn’t arrive which left us scrambling to find another one on the street so we could catch our coach. No other drivers were in area (Granada) at 8am. Service o... See more

Pre-booked on 5th July through FREENOW for a taxi to take five of us from Cork railway station to our hotel in city centre on 8 July. Before pick up time FREENOW advised that request was in progress.... See more

The absolute nerve of this company. Talk about shameless daylight robbery. My booked trip was accepted & then cancelled by 3 of their drivers causing me a great inconvenience & risk of arriving late a... See more

Do not use the pre-booking feature if you don’t want to be put in a hold-up position and Freenow not providing support. Pre-booked a trip from Nice airport to another town. Flight landed after midnigh... See more

It was advertised that first-time users would receive 50% off their first ride, but the discount was never applied. On top of that, the app had technical issues and wouldn’t let me add my credit car... See more

* perfect on Sunday services received. *late on saturdays you never get served!never found driver !! *Monday 2 drivers pretended could’nt find me when realised I was waiting near heavy morn... See more

Do not allow drivers to cancel prebooked apointment after they are already onsite for the pickup! Customer should be compensated somehow, especialy if he/she has missed an important apointment(doct... See more

During not so busy afternoon time, I wanted to order a taxi. I was told there are no available drivers unless I put a tip. Then, as the minutes went by (20 minutes), I was "forced" to order a premoum... See more

I’ve always been a supporter of FreeNow, but lately it’s been disappointing me—especially today. First, I paid €58 for a ride to the airport, when I normally pay €45–50. Second, the driver was far... See more

The app pick-up location detection is the most frustrating experience ever. You'll add the address and the app will keep auto-correcting it (wrongly), unless you learn a workaround. It should be enoug... See more

Downloaded the app so that I could get taxis when visiting Crete. Noticed that there weren’t loads of taxis in the area so “pre booked” a slot when I needed to be collected. Despite 3 hrs notice i... See more

The app is actively pushing you to get "priority" and pay more. Supposedly due to increased workload and lack of people/taxis. So, if someone chooses priority all of a sudden there are taxis to cover... See more

DO NOT USE THIS SERVICE IN FRANCE. UTTERLY UNRELIABLE. I use Freenow in ireland frequently. At 8am I booked a taxi for 5pm. 10 minutes beforehand it started looking for a driver. At five minutes past... See more

The application didn't get my correct pickup location, instead, it calculated it almost 1km from my current location. When I noticed it later, I tried to update it, but it seems that the app does not... See more

I booked a cab yesterday, hours in advance. The driver arrived early Ana called me and almost immediate started shouting at me. He said he couldn’t wait in Chiswell St but as I tried to explain the pi... See more

Not fully transparent price of the ride. The ride from Athens Airport to Piraeus Port was fine, but the pricing was not transparent at all. The app showed one price before the ride, but after it ende... See more

Hi Pre-booked a cab at 5.00 on strike day September 10, for collection at 5.40 travelling from London Paddington Station to London Charing Cross. Paid in advance as required. Was told - Booking... See more