RalphC

Sainsmart was responsive to product concerns but communication is slow considering the support isn't U.S. based. Each back and forth thru email is a 24 hour process. My cnc router was nonfunctional on arrival due to an nonfunction right rail system. After several days of emails diagnosing the issue a new right rail was sent. A full rail is not light but it was shipped poorly with foam on the ends and wrapped in plastic...it arrived with a base dented and the entire rail twisted such that it couldn't be mounted. Several more emails and then another replacement rail was sent and even after telling them to ship in a box, they didn't, and it arrived damaged and unusable.

Said it was free then charged

Our driver was amazing! We were having trouble connecting by phone and he came into the baggage claim area and found us.

My understanding is that this was a Vietnamese company. Since my ordered product has been tracking in China I doubt that they are a Vietnam entity. I ordered on Oct. 1st and it is now Oct. 28th. According to tracking my order is at yet another facility in China awaiting a flight to the US. I'm giving 2 stars in the hope that someday I'll get my order and it will be usable.

Easy to order, perfect fit, great installation guidance, installed by myself in the driveway without any need to lift the car.

1. Easy user interface/search functionality.
2. True grading of book wear
3. Thorough updates on shipping status/tracking
4. Great prices

I tell all my friends about you. Ordering is a breeze. Shipping isn't the fastest but it isn't terrible and the updates on progress are wonderful.

Excellent communication and service. Only thing that could have made the purchase better would have been to not need to pay the customs broker