SainSmart Reviews 1,369

My 4040Reno suddenly lost Z movement control starting halfway the Y-axis (yes, halfway a large cutting.... ). After checking most components without success I sent an email message to support. This wa... See more

Got this as a Christmas gift for my maker husband, he loved all the features (multiple different types of arms, rubber tips, cool light setting, glass magnifier, organizer slots). He said it's the nic... See more

I purchased a Creality Raptor 3D scanner but it wasn’t available in Canada. SainSmart was good enough to send the unit at no additional charge from the US depot. The unit arrived via USPS and Canada P... See more

About a year ago, I bought a CNC router from Sainsmart but due to circumstances I was not able to use it untill last week. I was struggling with a g-code setting and asked for support. A friendl... See more

The mini uv aquarium sterilizer light from Sainsmart was the solution I was looking for to resolve the algae bloom in my aquarium. Although I had some initial issue, the support I received from Sains... See more

I can’t express how much I love this company! Their products are amazing, and their customer service is out of this world. I’ve used several of their machines — from CNCs to laser engravers and 3D pri... See more

I've been a fan of Sainsmart for several years buying my 1st machine back in 2021. Rarely is there an issue with QC or the product but like anything things happen and the CS team is always prompt in r... See more

I recently had an issue with a PEBA filament profile on Bambu Studio, and the support I received from SainSmart was exceptional. After I provided feedback regarding a compatibility issue, the tech tea... See more

Absolutely amazing customer service. Quick response and went above and beyond what I expected. Was missing a wire for an older machine. Was sold out. Ordered one from another device. They let me know... See more

This was the first time I've had to contact Sainsmart customer service for an issue I was having. They responded promptly and resolved the issue to my satisfaction. I'm very pleased with their attitud... See more

I still haven't received my order in total, nor have I received the refunds they promised. I can't use the equipment until I get the extras I ordered. Ask for refund and got a small amount tha... See more

First class product - mine being the 4040 Pro Max. Excellent build quality and design. I had an issue getting started - nothing major, I just struggled to get my head alone a concept - and reached... See more

Really helpful and supportive in getting my 4040 working with the new XZ axis, turning my 4040 pro into a 4040 pro max! But more than that having bought a genmitsu 1.5kw vfd to go with it, I realised... See more

Jamie from the sainsmart customer support team was amazing! This is my first sainsmart product, but I had heard good things about the quality of support they provide for their products which is why I... See more

I bought the 700w CNC spindle. After installing I noticed a 0.25 runout (measured with micrometer). I contacted support and send a movie as proof. They immediately replied and send me a replacement (w... See more

Luca was able to help me get my 4030 Prover XL working properly and showed caring for my situation. It was the best customer service experience I have ever had and was expecting the worse. I did alot... See more

I have been in contact with SainSmart Customer Support over the past year. My questions have been answered accurately and quickly. The Customer Support team has provided up to date information on my... See more

Never marked the services was great, just satisfied. Truthful this business is not near great yet but could be if improved its customers service, deliver dates when given, not when every ones deliver... See more

Been making a bunch of orders everything went well, the machine I ordered had a problem that between emails we couldn't troubleshoot the problem so they sent me a new machine. Very good aftersales... See more

The problem was on my end. I followed the instruction that I understood, but did not understand that there was time needed for the settings to change. In essence I feel like I contacted Customer suppo... See more

Sainsmart was responsive to product concerns but communication is slow considering the support isn't U.S. based. Each back and forth thru email is a 24 hour process. My cnc router was nonfunctional on... See more

I needed help getting my laser module functioning for my ProverXL 2x2 CNC. Initial response was within 24hrs. The second email was within hours, but still no fix. Unfortunately I hit a weekend and did... See more

We are still doing the first tests with the machine: GENMITSU PROVerXL 4030 V2 Desktop CNC ROUTER WITH CARVECO MAKER SUBSCRIPTION but we were able to do the assembly very well with the manual. The f... See more

I bought a new CNC from them and I wanted to expand it's size right away but they were out of a key component as well as anybody I could find on line that sold there brand. I called to see if they cou... See more

I ordered the SainSmart Genmitsu 4040-PRO MAX CNC Router, the Y axis will not work, doesn’t show up on the software, they claim that there is help and warranty but I can’t find either. I’ve tried all... See more

It took way to long to settle my issue. With no phone number to call or live chat support, all you can do is email. But the average email response is 24 hours (and 0 on the weekends). It took two f... See more

Products are accurately described, shipping was fast, and products arrived well packaged. I've been using the Genmitsu Prover V2 for a couple of weeks now and it has performed excellently! I had an is... See more

I am very happy with SainSmart support in general, not only in the laters request. Always fast and high quality reply. I feel that the aim is to help to solve the problem, not just to answer because... See more

Had an issue with my cnc right out of the box. Support responded immediately and sent a repair part. When that didn't work I was sent a new CNC immediately. Extremely happy with the communication... See more

Big thanks to Thomas of SainSmart’s customer service team—they didn’t just sell me a CNC, they stood by me through the tough parts. First, they sent extra hardware when I couldn’t get the machine apar... See more

I recently bought a 2nd hand proverxl v2. I have no experience with cnc . I damaged the machine in my first use. Contacting Sain smart , they helped me understand how I broke it. Help me order the par... See more

Very fast shipping (In a week I had all my packages at home), a very friendly, kind, respectful costumer service, fast answer and always helpful. Still building the machine but for what I can tel... See more

I am very thankful that I choose SainSmart as my initial foray into CNC and purchased the Genmitsu 4040 Pro Max desktop CNC Router. I had no problems with the initial setup of the machine which, I... See more

I was having problems with my pro-max 4040 after downloading the new update for gsender that I use to control my machine so after emailing SainSmart because of time zones and it was at the weekend I d... See more

After setting up my new ProverXL 4030 v2, I noticed an issue with the homing function. The problem turned out to be a defective connector on the X-axis end stop switch, where a bent pin caused imp... See more

Had a 3018 Prover delivered with a spindle motor that didn’t fit the mount (sleeve to small). Customer support sent a motor with correct sleeve immediately. So while quality control needs to be improv... See more

Just wanted to give a big thanks to SainSmart for sending me the new router! The entire transaction was smooth and hassle-free. Communication was clear, shipping was quick, and the product arrived in... See more

This company is the gold standard for customer service. Their response time coupled with the thorough answers and unwavering patience I have never seen from an online company. No matter how large or s... See more

I purchased the Genmitsu 4030 V2 from SainSmart. I had some trouble getting it going and was a little rude to their customer service team and it ended up being user error because I thought I was too s... See more

Customer Service was the best! I reached out to ask if the CNC machine was 240v and it was capable. However we are moving from California back to New Zealand and the shipping date of the 4040 Pro Max... See more

Very quick delivery after ordering, even the dustshoe which was on backorder arrived within a few days. The assembly was easy with good instructions. My first test carve went smoothly and done wit... See more