Unprofessional, unreliable company!
It's truly frustrating when a service you've relied on for years takes a turn for the worse, especially when it impacts something as crucial as communication. This customer, who had been with iPlum since its early days in 2015, initially found it to be an excellent solution for international calls and SMS, appreciating the ability to send and receive messages directly through their iPlum number.
However, over time, the service began to decline significantly. Call quality plummeted, and important calls were frequently missed because the app struggled to connect to the network, often requiring a restart regardless of the internet connection type. Despite numerous attempts to contact support about these issues, including major delays and echoes during calls, they were consistently told that iPlum's network was functioning perfectly.
A particularly irksome change involved the international SMS feature, which was once a key differentiator. This feature was eventually removed, and users were then required to either verify their account or pay an additional monthly fee to use messaging. I felt this was a transparent attempt to extract more money, as the verification wasn't initially mandatory, leading them to abandon the SMS feature entirely.
The final straw came when my numbers were blocked without any prior notification, despite consistent bill payments. When I reached out to support, I was informed that ownership verification was now mandatory, but shockingly, this option was only available to US and Canadian residents. I strongly suspected this was a deliberate move to force them out, likely due to their long-standing, favorable rate.
Determined to leave, I initiated a port-out process to a more "reputable" carrier, paying a $19.99 fee. However, this transition hit a snag when the new carrier required verification via SMS or an OTP call to the now-blocked iPlum number. Repeated attempts to get iPlum support, specifically from a representative named "George," to temporarily reactivate the account for verification were met with unhelpful, short, and passive responses, with George insisting the account was active when it clearly wasn't. I was also very suspicious when I couldn’t find any direct contact information or physical address for iPlum.
Ultimately, I strongly advise against using iPlum for any communication needs, personal or business, citing a complete lack of respect for customer loyalty, regardless of how long one has been with the service. I am relieved to be able to move my number to the new carrier.
Reply from iPlum
We’re genuinely sorry to hear about your frustration and experience. We’re unable to locate an account under the name shown in this review, and we’d be happy to investigate further if you contact our support team directly with your account details.
To clarify, identity and ownership verification requirements are not optional policies created by iPlum. They are mandated by our underlying carriers and industry regulations to help prevent spam, fraud, and illegal robocalling.
