Suffolk Chap

Delivery received on time

Two weeks ago I placed a damning review on this site referring to monies that this company owe me which has been outstanding since last November. This is the latest of a number of failures that I experienced from them when living in one of their managed properties. In reply Mo Bot stated that they had reached out to me. What a joke! I wasted my time in responding to the bot message.A window popped up asking for my email address, reference number of the request that I originally logged, and my phone number. I duly completed it immediately and anybody who has had the misfortune to deal with this company will not be surprised to know that I've heard nothing since. It's now 3 months since this debt occurred, and their property transfer team continue to ignore every communication that I send to them. Team? Headless chickens would be a better description! If you are looking for a peaceful, relaxing retirement, I recommend that you choose carefully, ensuring that you find a property with a competent management company in order to achieve your objective.

First Port are one of the worst companies that it has been my displeasure to have been forced to deal with (by a landlord who decided to bring them on board). I sold the property that they were managing back in November and was glad to be rid of them. They admit that they know that I moved, but are still sending me emails telling me that I owe rent for the period since I moved. They owe me a rebate for parking charges for which they sent me a credit note in early December. I asked them to send me a cheque or debit direct into my bank the money owed. I received a bot generated message saying that I would typically receive a response within 5 days. After sending them a further reminder 2 weeks ago, they have still ignored my messages, and of course, not paid up. Over the period that I lived in the property, there were other examples of mismanagement, which I won't detail here. Suffice to say that I am pleased to be rid of them, and will not stop until they pay me the money that they owe me.

Easy to decide which product I needed, then to place the order. It was also delivered promptly

They made 3 appointments to send someone out to complete my task (over a period of 2 days), and each time they subsequently got back to me saying that they couldn't get a tasker to do the job, asking me to rebook. Then they went quiet, eventually coming back asking me to name a day and time (again). Having been let down on the 3 previous appointments, I didn't bother wasting my time on them any further. Has anyone else noticed that they use 2 versions of apologetic replies, and that's it? Presumably bot generated. Thanks bot for the reply: No chance.

Excellent professional attention from the conveyancing team.

Excellent service. Prompt efficient reply from Jared

Excellent service. Item arrived promptly.

Reliable company

Very good service. Item arrived in good condition and 1 day earlier than predicted.

Driver was very willing to provide good service

Terrys product range is great as is their customer service department.

Website was clear and easy to use, meaning that we were able to easily and quickly select what we wanted

Responses were very good

Parcel arrived on the morning of the day after despatch. Excellent service

It was easy to follow through the purchase and registration process

It was relatively easy to setup the policy.

Good product and good service. I needed to speak with the telesales and customer service teams for numerous reasons throughout our purchase, and without exception they were excellent.

Excellent service from the day that we walked into the Hedge End showroom, through the surveys, liaison with the customer service team, and finally the high quality fit from Radek, who was very thorough. Highly recommended from us.