compmad1

I ordered Microsoft Office 2024 Professional Plus for Windows and had a problem with the license key. I opened a support ticket and within 5 minutes I had received a reply. It is working fine now. Very impressed with the service. Their prices are excellent as well.

Beware a Fernox Filter Clean is not part of a Hometree Boiler Service, which their customer service has just confirmed. British Gas did this automatically as part of the service when we used them and I assumed every boiler service provider would do it.
This is a serious omission. The boiler filter must be cleaned regularly to empty it of the debris it has collected. Cleaning a Fernox filter should therefore be included as part of a boiler service a filter as it collects debris and sludge that can impact boiler efficiency and longevity. Cleaning the filter helps to remove these contaminants and ensures the filter can continue to effectively protect the heating system. It’s not a job I can do myself. How do Hometree expect their customers to get it cleaned? If not cleaned issues will arise. People have had them fitted to keep their system clean – not to be ignored and left to get clogged up.

Update: a member of the Hometree Customer Advocacy Team contacted me. She was very polite and helpful and has arranged for an engineer to do a Fernox Filter Clean when I have the boiler serviced in July, as a one-off gesture of goodwill. The Fernox Filter Clean omission in the service is shortly to be reviewed. When it is I will be informed of the result, at which time I will give a further update here.

BE WARNED!
No supervisor has rung me back as agreed. I have been cut off on the phone multiple times.
* Cause of breakdown - leaking fuel filter. Below is the list of serious complaints.
• Fuel leak reported Sat 04.06.22. Fuel filter replacement wrongly diagnosed by 7.45. by CVS24.
• No garage available to look at car until Tues 07.06.22. at the earliest. Rang Auto Aid who told us we were expected to plan and make our own way home, Livingston to Sutton Coldfield 300 miles, mainly at our own expense, via car hire (no cars were available) or train (very expensive with only £50 per person allowance.)
• We wasted the morning trying to sort car hire out, then finally demanded to be returned home with car via the transporter. This was agreed and we left on Sun 05.05.22. at 7.00.
• CVS24 just took us to Abington motorway service station, by 8.00, only 36 miles away and left us. Over 270 miles to home.
• Rang Auto Aid again and was told there was no transport available to take us further, and that we had to go to Carlisle, 60 miles away, and get a train to Birmingham. The car would be collected and put in storage.
• No plan had been made to get us home, apart from the first 36 miles.
• We waited 2 hours for the taxi for Carlisle to arrive.
• When it came at 10.00 the transporter had not arrived for the car, so we had to choose to either 1) wait longer for an indefinite period and lose the taxi, or 2) as Auto Aid advised to leave the car keys on top of a tyre under the wheel rim. Nobody at the service station would take responsibility for the keys. This meant the car was not insured, and the keys were clearly visible so anyone could steal it.
• As there was only one train left with tickets available online from Carlisle to Birmingham at 12.07 we bought tickets online and would have missed the train and lost the ticket money if we had not gone in the taxi.
• Nobody rang/texted to tell us the car had been picked up which worried us greatly.
• Because we got on the train in the middle of the day the train was rammed and there was standing room only for a large part of the journey.
• Our journey home took 10 hours in total.
• On Mon 06.06.22. we rang Auto Aid and were advised that the car would be returned to us at midnight which was ridiculous. We told them to bring it next day.
• The car was returned Tues 07.06.22. by STR Transport who drove it here having previously fixed the leaking fuel filter which needed tightening. The fuel filter did not need replacing. Why was CVS24 incapable of diagnosing it and repairing it? CVS24 only looked at it for about 5 minutes with a torch and was gone by 7.45 in the morning. STR Transport moved the air filter to see where the leak was. CVS24 was totally incompetent.
• We were told on Sat that we would be contacted by a supervisor. No one has rung.
• I rang to speak to a supervisor and spoke to 2 people today for almost an hour with hanging on, and got cut off both times. Nobody rang me back.
• Throughout we have had to repeatedly ring/get cut off to get information.
•Multiples calls and rarely have we had a returned call.
A TERRIBLE EXPERIENCE!
I await contact.

I ordered two, and both were faulty. The plunger on one was marked, and on the other it was lop-sided. In fairness, I was given a full refund.

Yesterday I got a refund on my credit card from Riviera for over £3500. I feel very lucky. Not sure what worked. I did these two things:

1) Emailed my MP with attachments of emails, the credit note, ABTA certificate etc. who emailed me back to say they had rung Riviera to highlight my concerns. A short while after his email I got one from Riviera to say my case was being looked at again, and then another a few days later to say I was going to get a refund. Coincidence?

2) I sent Riviera this last ditch email, as blunt as I could make it:
‘17/04/2020
Booking reference: *******
Riviera is breaking the law. I demand that you refund me the value of £3,500+ as full payment for a holiday that was cancelled by Riviera Travel.
I have attached email copies which show that I have repeatedly asked for a refund.
1. I emailed Riviera on 16 March asking for a refund and stating that I did not want to book another holiday.
2. I got a Riviera automated reply. I never got a proper reply to my email.
3. I rang on 23 March to say the same and got an email from Riviera to confirm the telephone call I had made asking for a refund, which stated I would receive it within 28 days.
4. I then got emailed by Riviera dated 8 April regarding the refund refusal, which acknowledges that I had been told I would get a refund in 28 days, and information on the 20 month credit note.
5. I rang to complain about this and was told I could not have my money back.

I WILL NEVER BOOK ANOTHER HOLIDAY AGAIN WITH RIVIERA!
Is this clear enough? How many times do you need to be told?

The person responding to Riviera credit note complaints on Trustpilot is now saying that if you were previously told you were getting your money back Riviera will now refund it. The attachments show this to be true, so please get my refund sorted a.s.a.p.’

Riviera can move quickly if they choose. (From my email dated 17th April or MP email 24th April to yesterday 30th) Suggest you put time/effort into a very clearly worded email to your MP attaching relevant documents/records of interactions, and give Riviera a bluntly worded one with evidence as well.

Someone below has mentioned success in small claims court - maybe try that as well.

Think all of these 'Invited' reviews are a bit of an embarrassment showing desperation to keep star rating high - nobody is going to be taken in. Pathetic.

Good luck everyone!

Complained to ABTA about Riviera and got this reply: completely fobbed off!

'Date:29/04/2020
Thank you for contacting ABTA.

Tour operators and travel agents are doing all they can to help customers but many don’t have the cash to pay customers a cash refund in a 14 day period, as they have not yet received money back from hotels, airlines and other suppliers affected by the crisis. Forcing them to do so would put many of them out of business, which would mean customers would not get their money back for many more months as the Government-backed ATOL scheme of financial protection could not cope with the sheer volume of refunds. It would also result in significant long-term damage to the UK travel industry.

In many other countries, governments have taken action to temporarily amend their travel regulations and provide additional guidance to allow refunds to be paid over a longer period or to allow refunds to be paid by a holiday voucher. The European Commission, which is responsible for the relevant regulations, has advised Member states to find “flexible solutions” to demands for refunds on cancelled holidays during the Covid-19 crisis.

To provide some order to a chaotic situation brought about by the current crisis, ABTA has developed guidance framework for its Members to ensure that if there is a delay in providing a refund, customers don’t lose their rights and protections, and that Members process refunds as soon as they are able to. This is based on a system of financially-protected Refund Credit Notes (RCNs) where the customer’s fundamental rights are preserved, as set out by law (the Package Travel Regulations). Notwithstanding the issuing of Refund Credit Notes, ABTA’s expectation is that Members should refund customers as soon as they are able to.

Refund Credit Notes are legal, and as advised previously many customers have accepted them where their travel provider is unable to provide a cash refund within fourteen days. ABTA's guidelines are to make sure that these notes are properly documented and that there is underlying protection in place.

The law regarding the right to a fourteen day refund remains the law, and ABTA has never argued otherwise, to its Members or to anyone else.

We have also prepared information for customers on our website, which makes it clear what an RCN is and what information customers should look out for if a company offers you one

This type of system is similar to those introduced in many other countries and is the framework under which ABTA will guide its Members and hold them to account.

We’d like to ask customers to work with us on this, it will help to ensure your rights are protected and that when this crisis is over UK holidaymakers will be able to book and enjoy their holidays in the same way as they have done for many years.

However, as there’s nothing more that we can usefully add to the above comments, you may wish to seek independent legal advice or consider using ABTA’s independent arbitration scheme (details to be found on our website) if you wish to pursue the matter further. Please be aware that you must, initially, have completed the holiday company’s internal complaints process and have reached deadlock with them. If you would then like to instigate Stage 1 of our ADR process please advise us accordingly, but please ensure that you have read the Arbitration Scheme Rules (on website) and are aware of the obligations.

If you have not booked a package holiday you may not be eligible to receive a RCN. Agents act on your behalf and so your contract is with the supplier, which could be an airline, hotel, cottage or holiday park who may not be an ABTA member. You are therefore bound by what the terms and conditions are on your booking and which you implied your agreement to at the time of booking.

Regards
ABTA Customer Support Team

Riviera is breaking the law. I demand that they refund me the value of £3,542 as full payment for a holiday that was cancelled by the company.
I emailed Riviera on 16 March asking for a refund and stating that I did not want to book another holiday. I got a Riviera automated reply. I never got a proper reply to my email. I rang on 23 March to say the same and got an email from Riviera to confirm the telephone call I had made asking for a refund, which stated I would receive it within 28 days. I then got emailed by Riviera dated 8 April regarding the refund refusal and info. on the 20 month credit note. Nothing about an appeals procedure, and why should someone have to appeal to get their money back anyway?
ABTA’s advice (not instruction) is to offer a 4 month voucher not a 20 months voucher to expire Nov 2021, with a cash refund if needed by the end of July 2020. I will make a complaint to ABTA as suggested, and I am also going to write to my MP to warn about how companies like Riviera have abused ABTA’s advice and just made up their own refund rules which have no bearing on ABTA or the law. Suggest others do the same as ABTA is trying to get the law changed to make vouchers legal. If they are made so there should at least be a statutory expiry length followed by a cash refund or perhaps two months, not just any date in the future they choose pick out of the air. What is to stop Riviera choosing to extend the expiry date still further? Why not just round it up to five years?!!!
Riviera's reply below does not change the fact that by refusing cash refunds, if the customer wants one, they are still BREAKING THE LAW! Neither ABTA or Riviera can change the law just because they do not like what the law is! No I do not want to book another Riviera holiday, and after this poor treatment I never will ever again - is this clear enough or still causing you some doubt as to my wishes Riviera? Comments?

I recently had a kitchen designed by the team at Sutton Coldfield Kutchenhaus. My Project Number is 40765/1/1 (in the name of Carole Jones). The kitchen designer was very professional and gave us a superbly planned kitchen. We had some free appliances due to the number of units we were ordering. The kitchen was delivered efficiently and with good notice. The kitchen fitter was mostly sound, although he did make one blunder which was rectified, but that was not the fault of Sutton Coldfield Kutchenhaus. The units seem well built and look very nice. Everyone who has seen our kitchen has been impressed. The plumber we used is going to have a kitchen himself from Sutton Coldfield Kutchenhaus as he was so impressed.