What a shame that this once iconic brand has lost its way. DO NOT BUY ONE!
If there was a 0-star option, I would have given 0. If you are thinking of buying a Jaeger-LeCoultre watch, read this first.
I have had six Jaeger-LeCoultre watches over the years, two vintage and four newer watches. I had no problems with the vintage watches, but something has changed in their management.
After learning about their history and their prestige within the watch community, I purchased two vintage JLC watches and had no problems with either. It actually began when I purchased a new Polaris and immediately noticed the quality was not as good as I expected, the bracelet was made in France and not by JLC, and the case felt cheap. This made me wonder how much more of the watch was made by another manufacturer. I soon sold that watch. I also had a gold Geographic that was sold because the movement failed. Then I moved on to a Duomètre, that also failed and was repaired under warranty.
After being so disappointed with JLC, I finally decided to give them another chance and purchased the classic Reverso. The watch was fine until the crown became so stiff I couldn’t wind the watch. I sent the watch for repair, and after many weeks, it came back working well. After only a few months, the watch stopped and would run at all. The watch was then sent to JLC for a full service at a cost of £800 in an attempt to get the watch working as it should and looking like new. After three months of waiting for its return, it finally arrived. The watch was working as it should, but I noticed the face had been damaged during the service. As you can imagine, I was not happy and made a formal complaint. After many emails back and forth, they decided I should send the watch back so they could investigate what went wrong. They eventually admitted responsibility and offered to repair the damage and refund my £800. Far enough, I thought….but after another four weeks, the watch was returned only to find the back of the case was scratched during the repair. Unbelievable!
As you can imagine, this has been a stressful experience, and this is why I decided to share my experience so that other people don’t have to go through the same. I’ve had many watches serviced, including Rolex, Zenith, and Omega, and have never experienced the incompetence that JLC showed. They don’t seem to care either because they haven’t even acknowledged the reviews placed on this platform.
What a shame that this once iconic brand has now been spoiled by cutting corners with its servicing and watch manufacturing by outsourcing rather than keeping everything in-house. The boxes are now cheap and nasty too. No service boxes either, just a cheap cardboard box.
I am now selling all my JLC watches and will never buy another.
1 November 2025
Unprompted review