I visited the store today to post a…
Known as TG Jones now, I visited the Milton Keynes store today to post a parcel using the DHL service. I was waiting in the queue when the shop assistant asked me to step aside to fill out a form and then return once it was complete. I did that within two minutes and, after making eye contact with him, went directly back, not intending to cut the queue or cause any issue.
At that moment, a man who appeared to be in his 60s was being served, so I waited patiently behind him. Without any reason, he started speaking to me rudely, saying I needed to queue on the other side. I explained that I had already been served and just needed to hand the parcel over quickly. Then another shop assistant spoke to me in an extremely rude manner, saying, “The rules aren’t different for you,” and told me to move to the other side. Her tone was so aggressive and unnecessary that it felt very personal and unprofessional.
I genuinely didn’t mean to skip the queue — I only wanted to complete the drop-off after following their earlier instructions. The staff at TG Jones were shockingly rude and unprofessional.
Reply from WHSmith