Signed up for QB online ready for April. Unable to receive code to log in. One hour and 5 minutes on the phone to customer support and I was sent a form to complete which needed images of personal government data and other confidential information. Given this was a brand new account with no data whatsoever, I feel this is overkill. If Intuit have fundamental technical issues such as sending a verification code I understand why Quick Books are receiving as many negative comments. On this basis alone I wouldn’t recommend it.
First parcel delayed. Tracking stopped dead. Seller sent second parcel which arrived on time. First parcel delivered late. A lot of hassle and very costly for seller. CUSTOMER SERVICE HOPELESS!
26 July 2025
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback. Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong. Thank you, Charity
Very UNHAPPY Beds!!! Ordered bed in February. Paid in full. Just before delivery date in March. I was told the item was out of stock and the delivery was due end of May. Decided to wait. Yesterday received email saying bed would be delivered tomorrow 28 May. Today I received an email saying that delivery would be September!!! Rang customer services was told that they had only learned today that the shipment was delayed. But can you speak to anyone who might be able to answer questions? No, they aren’t customer facing roles. I am one very UNHAPPY customer.
27 May 2025
Unprompted review
Reply from Happy Beds
Thank you for sharing your feedback with us.
We do sincerely apologise for the upset caused due to the delay with your order.
Unfortunately, as we are online retail only, we rely heavily on third party suppliers.
Due to the unprecedented times at the moment, suppliers are receiving notifications of delays, which regrettably is something beyond theirs or our control.
Our team have improved our systems to ensure notifications are sent as early as possible to prevent any unnecessary upset caused.
Should you wish to discuss this matter further, please do not hesitate to contact us again.
A mixed report. Had our website with EKM for a number of years. Found the platform reliable, with customer service and our account manager consistently very good. Since the takeover however, it seems that all EKM management are interested in is money, with prices rocketing at a time when small businesses are already struggling to survive. Sadly for us, the lateset price increase (October 24) means using EKM is no longer viable. It remains to be seen whether swimming with only the big fish will work for EKM. Feel very let down by EKM.
5 September 2024
Unprompted review
Reply from EKM
Hi CK,
Thanks for your feedback - we're sorry to hear you feel that way. For the last few years, we've aimed to keep our price rises minimal. In fact, we didn't implement any price rise for our services in 2022, as you'll know, and for our PPC Marketing service and Email Marketing platform, their price has remained unchanged for the past six years. As a business owner yourself, you'll understand that price rises are unfortunately inevitable - as they allow us to keep up with inflation, but they also allow us as a company to invest in our team, products and services to provide as much value to our customers as we can. However, as an existing customer, we guess you're on one of our legacy tiers. If this is the case and you feel that the recent price rise was unaffordable to you and your business, please do reach out to us. As the information on your Trustpilot is pretty non-specific, we're unable to identify your account on our database to comment on which tier or services you're using. Still, if you contact the Customer Support Team or, if applicable, your Ecommerce Expert, we can take a look at your EKM online shop and see what we can do to help you improve your sales - the level of support we can provide on legacy tiers remains unchanged. Please reach out and let us know how we can help.
Very disappointed to find that two of my very genuine reviews were removed by Trustpilot. Won't bother leaving any further comments here. What's the point?
