Victoria Ramsden

Great until something goes wrong. I've been in a protracted process with QBO since beginning April. I have spent more than 10 hours on phone calls in addition to screen sharing and sending the same information multiple times. I have talked to more than 11 staff and raised a complaint which they then closed last week without my permission/agreement and now I am not able to follow up unless I open a whole new case. Issue related to not being able to log in and mileage issue which effectively falsely inflated mileage claims. So quite fundamental issues!

I love Fussy. It’s a brilliant product and it really works to stay fresh all day unlike many other sustainable solutions I tried before. The customer service is excellent when I wanted to change an order that I didn’t need. I really appreciated their expedience and for keeping in touch, it felt effortless and I felt very valued as a customer. Thanks so much Fussy!

So easy to use an the flowers always look stunning and last for well over a week. The service is always friendly and pro-active and human, which feels lovely!

Super easy to use and the best price that I could find after speaking to a few brokers. Thanks so much for making this process stress-less.

Ella has been coordinating a rent review between my tenant and I. She has been prompt to get in contact, diligent and proactive in her response and extremely courteous in her communications. Making the process feel seamless and effortless, thank you Ella!

Gina was very proactive in helping me to assess my energy usage for the months ahead. She was super responsive too which I appreciated and kept me in the loop regarding changed payments. Thank you Gina!

Kayden was so helpful taking me through options for a new business tariff, data and phone options. Kayden checked a few things out for me which he didn’t have to do but really helped me to feel I was making the right choice with the tariff I went for without feeling at all like I was being sold to. Thank you so much Kayden, really appreciate your patience and support. Good luck with the little one!

I was happy with the logo created and the service until it came to the subscription renewal. There was no reminder and I cancelled the day after the money left my account as I no longer required the service but I Tailor Brands refused to refund. I complained and they offered a 50% refund even though I hadn't used the service and had cancelled the subscription. Really disappointing as a fledgling business I feel feel ripped off.

Great product packaged sustainably and arrived swiftly. Thank yiou.