EL

Elizabeth

United Kingdom

Reviews

Review of WHSmith


Rated 1 out of 5 stars

Passing the buck

After WH Smith told me ON HERE me to e mail them regarding the wrongful accusations of shoplifting i did so then told me in the e mail to e mail TG Jones which i have already done. STOP PASSING THE BUCK

28 July 2025
Unprompted review

Reply from WHSmith

Hi Elizabeth, Sorry for the confusion on our part, the company has been split and we regret the wrong email address was provided on your early review. We have advised you of the correct email address, and TGJones customer services will look into this further, Kind regards

Review of WHSmith


Rated 1 out of 5 stars

Was accused of stealing from WH Smith…

Was accused of stealing from WH Smith in Braintree today. Apparently i have been seen in there shoving magazines up my top and according to Lyndsey they have CCTV footage of this. And Liam told her i was banned. So i asked to see this "footage" and not surprisingly was told i have to apply to see it but as i was not told the date and time this was supposed to have happened how am i supposed to apply for this non existant footage. Well i dont like being accused of things i havent done so WILL be taking this further. Oh and quite how im supposed to be able to fit a magazine up my top when my boobs are a HH cup size is quite laughable!!!!! And since i was accused publicly in front of other customers that makes it slander!

26 July 2025
Unprompted review

Reply from WHSmith

Hi Elizabeth, I am concerned to learn this. If you could please email the details to customer.relations@tgj.co.uk and their team can investigate this further, Kind regards Claire