Package not found
Package not found. I've stated that I didn't receive my order despite the tracking saying it as delivered. I've asked everyone in my building and neighbors and they didn't see it. I am a regular customer of Biotech and this time while I was away for vacation your tracking says delivered and I didn't find it at all. Help me either get a refund or send me a similar product.
Reply from BioTechUSA
Thank you for reaching out, and we’re truly sorry to hear that you did not receive your package despite the tracking status showing it as delivered.
If you placed your order via our official webshop, we kindly ask you to contact our customer service team at [email protected]. Please include your order number and any relevant details so our team can investigate the issue with the delivery service and assist you further whether through a replacement or other solution.