Hi Giordano,
Thank you for your review and providing us with your contact information and order number. We are terribly sorry to hear you have not received your order yet. Upon investigation by our Customer Care team, they have informed us that the have had a look at our orders and they can not locate an order in your name from us, so we have asked for some more information from you now. As soon as we have this, we will ask our Customer Care team to investigate this further for us.
Update: Thank you for providing us with your contact details and order number. We are afraid this is not one of our order references. The Customer Care team have contacted you to explain further.
There are unfortunately a few copied websites out there now, which our tech team are working hard to close down. Our official website will only have a country or region abbreviation at the end of www.inov-8.com, for example /ca for Canada, /da for Denmark, /eu for Europe (you choose Italy on a drop down menu when entering our website). Any other combination of inov-8, for example, inov-8-italy, is not our official website. If you do find any of these, please do not hesitate to send this to our Customer Care team, so they can report the website to our tech team.
We hope this helps and that you get your order soon.
Best wishes,
the inov-8 team