Taxfix UK (formerly TaxScouts) Recensioni 6.993

TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Appointed yesterday. Discovered an error on my side at 9pm and fixed it. Accounts filed by 11:30pm today! Talk about super efficient service. Wow!

Valutata 5 stelle su 5

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... Leggi di più

Valutata 5 stelle su 5

Made my Self Assessment Tax Returns such an easy and stress free experience. Any problems are quickly addressed and I was kept in the loop the whole time. An altogether pleasing and quick process from... Leggi di più

Valutata 5 stelle su 5

I've had the pleasure of working with Phil Gurnhill on my tax returns for the last couple of years and it's completely removed the stress of the annual tax return. Especially this year where I ex... Leggi di più

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Dettagli dell'azienda

Scritti dall'azienda

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

6993 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Valutata 5 stelle su 5

Amazing Quick Service.

Appointed yesterday. Discovered an error on my side at 9pm and fixed it. Accounts filed by 11:30pm today!

Talk about super efficient service. Wow!

12 febbraio 2026
Valutata 1 stelle su 5

I’m a PAYE employee & had a letter from…

I’m a PAYE employee & had a letter from HMRC regarding £6,000 I owed due to a miscalculation.

I paid for the £139 30-minute appointment and sent the HMRC tax calculations prior to the call.

The accountant hopped on the call, having not reviewed the HMRC calculations & simply reverted to saying “their calculations are accurate as it’s automated”. She did no calculations herself.

I proceeded to make payment to HMRC under her advice.

4 months later, HMRC email me with a refund of over £1,700, as they show the automated calculations were wrong.

In short, these 30 minute appointments feel like some self-employed accountants are just trying to make a quick buck in 30 minutes & don’t actually care about doing the detailed work.

I literally used ChatGPT to punch in the numbers and it showed I was overpaying immediately. I requested a refund and waiting for TaxScout to get back to me.

17 luglio 2025
Non scritta su invito
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Risposta di Taxfix UK (formerly TaxScouts)

Hi Jeremy,

Thank you for taking the time to share your feedback and for reaching out to the support team earlier today. We have been reviewing the matter internally,

Once again, we apologise for your experience and appreciate you taking the time to share your feedback and engage with us to reach a resolution today.

If you need any further assistance, please contact us at [email protected], and a member of our team will be happy to help.

Best regards,

The Taxfix Team

Valutata 5 stelle su 5

Easy process, helpful accountants

I can't fault the process with TaxFix. This is my 2nd year using their service. It makes compiling and uploading all of the relevant documentation really easy. My accountant was helpful & responsive when I had questions following an adjustment from HMRC.

1 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

How are they so cheap?

Was told by an accountant friend that this was too cheap, must be something wrong! I checked the reviews and took a chance, glad I did as more than happy with their work. Highly recommend.

6 febbraio 2026
Valutata 5 stelle su 5

Great service

Highly recommend this company. They offer a competitive price for their services and the staff we have dealt with are very friendly, helpful and efficient. All our doubts were dealt with smoothly and within 24hs.

17 novembre 2025
Valutata 5 stelle su 5

Excellent

Excellent knowledge, seamless communications, very quick service and super easy to understand calculations. Svetlana was fabulous - highly recommend

4 febbraio 2026
Valutata 5 stelle su 5

Really helpful

Really helpful, proactive and knowledgeable advisers who go the extra mile to make sure you're covered and compliant. Recommend 100%.

4 febbraio 2026
Valutata 1 stelle su 5

I had big hopes with Taxfix but…

I had big hopes with Taxfix but responses from advisers had been slow from the beginning. I booked the package with an additional consultation call for which I never got an appointment in time (4 months waiting period). I had to change advisors 3 times due to capacity constraints; eventually I was told on the last day of tax submission deadline that my advisor will only be able to finalize the work if I pay an additional fee. would recommend at all.

31 gennaio 2026
Non scritta su invito
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Risposta di Taxfix UK (formerly TaxScouts)

Hi Carolyn,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with Taxfix did not meet your expectations. We understand how frustrating capacity constraints, delay in responses and changes to your advisor must be, especially with the deadline approaching.

We’re also sorry for the stress caused by being informed so late in the process that an additional fee would be required in order to finalise your return. This is not the experience we aim to provide, and we regret the lack of clarity and timely communication around this.

If you are open to it, we would like to review your case in more detail to understand what went wrong and to how we can support you further. Please contact us at [email protected] with further details, so a member of our team can follow up with you directly.

Your feedback is important and helps us improve our service so thank you once again for taking the time to reach out and leave your feedback.

Best regards,
Taxfix

Valutata 5 stelle su 5

Quick, Efficient, Stress Free

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with a rapid turn around. Will be using again.

2 febbraio 2026
Valutata 5 stelle su 5

Great service

Tax returns made easy! Was a very clear and straightforward process, and amazing having an accountant on hand for questions. I always got a quick response, even though I was very last minute before the deadline!! Definitely will use again next time

31 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Responsiveness and communication with…

Responsiveness and communication with the assigned accountant was poor. I started a simple self assessment at the start of January, I provided all the details and the accountant couldn’t complete it correctly before the deadline expired. I had to continuously chase him, didn’t get back within the 48 hours given. Made multiple errors with the self assessment. Due to such poor response time, I had to submit it without all my expenses so I am now out of pocket.

31 gennaio 2026
Non scritta su invito
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Risposta di Taxfix UK (formerly TaxScouts)

Hi Cobi,

Thank you for taking the time to share your feedback. We’re sorry to hear about the lack of responsiveness and the errors you experienced with your tax return. While January is understandably our busiest period, this does not reflect the level of communication or accuracy we aim to provide. We apologise for the stress this caused, particularly with the filing deadline approaching.

As part of our process, we include an approval stage to ensure you’re able to review your return in full before it is submitted to HMRC. This is also the point at which your accountant can make any amendments, including those relating to expenses.

We’ve reviewed your account and can confirm that your tax return was filed to HMRC following your approval and in advance of the deadline.

If you’d like to discuss this further or have any additional questions, please contact us at [email protected] with your details, and a member of our team will be happy to follow up with you directly.

Thank you again for raising this with us, your feedback is always valuable and helps us improve our service going forward.

Best regards,
Taxfix

Valutata 3 stelle su 5

Accurate service but delayed

Accurate service, but I had to wait nearly 2 weeks to hear back from my assigned accountant, which only happened after I got in touch with support and they chased him. This was also on the 30th of January, so was leaving it a bit close for comfort. I get its a busy time of year but this did not happen the previous times of using this service.

31 gennaio 2026
Non scritta su invito
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Risposta di Taxfix UK (formerly TaxScouts)

Hi Joe,

Thank you for taking the time to share your feedback.

We appreciate that you acknowledged that January is our busiest period of the year, and response times can unfortunately be longer than usual due to the high volume of requests we receive.

We’re sorry to hear about the delay you experienced. Our support team is always available throughout the process, and we encourage customers to reach out at any point if they have concerns or need an update, so we can follow up promptly where needed.

We appreciate your honesty and value your feedback, as it helps us continue to improve our service, particularly during peak periods. We’re pleased we were ultimately able to support you with an accurate submission.

If you wish to discuss anything else, please feel free to email us at [email protected] or message us via the live chat on our website.

Kind regards,
Taxfix

Valutata 4 stelle su 5

Quick to file, slow to respond

I found the experience to be better last year than this year, having used Taxfix twice now. My tax return was completed quickly but I had a few questions which my accountant was slow to reply to this year which was stressful because the 31st January deadline was looming. I had to go through the Taxfix online web chat to ask them to ask my accountant to reply to me. Once I was happy with the tax return though it was submitted quickly. I think it is a good service if your taxes aren’t too complicated and you don’t need to communicate too much with your accountant. I would prefer it if they assigned you the same accountant each year but this doesn’t seem to be an option.

29 gennaio 2026
Non scritta su invito

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