Everything arrived beautifully packaged and well protected. Each Kurt Geiger jewelry pieces was individually wrapped and included its own dust bag, along with stunning, colorful packaging. You can re... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Easy to shop online and access to sales is important in this economy. Glad I can go to a brand that believes in everyone’s capacity to purchase their products without having to feel like it’s impossib... Leggi di più
L'azienda ha risposto
Didn’t receive all of my order have been reaching out no one has contacted back ordered some shoes for my daughter didn’t receive them but they are in stock
L'azienda ha risposto
Subject: Request for Express Shipping Refund – Order Placed January 30 Dear Customer Support Team, I am writing regarding my order placed on January 30, for which I pai... Leggi di più
L'azienda ha risposto
3,6
Nella media
564 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Love shipping time and my order was…
Love shipping time and my order was packed neatly
5 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Ms. Reid
Thank you for your lovely feedback! We’re so pleased to hear that your order arrived quickly and was beautifully packaged. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase!
Kind regards,
Team Kurt Geiger
Subject Subject: Request for Express Shipping Refund – Order Placed January 30
Subject: Request for Express Shipping Refund – Order Placed January 30
Dear Customer Support Team,
I am writing regarding my order placed on January 30, for which I paid for express shipping (2-day delivery). The express delivery timeframe was not met, as the order was not delivered within the promised period and was only delivered on February 6.
I selected and paid for express shipping specifically to receive the shoes within two days. Since this service was not fulfilled, I kindly request a refund of the express shipping fee.
Please let me know the status of this refund and the next steps required from my side, if any.
Thank you for your attention and assistance.
Kind regards,
Silvia Garcia
Please find the order details below:
Order Number: KGUS13222448
Order Date: January 30, 2026
Delivery Date: February 6, 2026
Shipping Method: Express (2-day delivery)
Express Shipping Fee: $16.17
As the express delivery timeframe was not met, I kindly request a refund of the express shipping fee.
I look forward to your confirmation.
Kind regards,
Silvia Garcia
30 gennaio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Silvia,
Thank you for taking the time to leave this review. We are sorry to know that this has happened. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon.
Kind regards,
Team Kurt Geiger
Easy to shop online and access to sales…
Easy to shop online and access to sales is important in this economy. Glad I can go to a brand that believes in everyone’s capacity to purchase their products without having to feel like it’s impossible.
11 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Iris,
Thank you for your wonderful feedback! We’re delighted to hear that you find shopping online easy and enjoy having access to our sales. It’s important to us that our products are accessible and enjoyable for everyone, and we’re thrilled to know this has made your shopping experience positive. We truly appreciate your support!
Kind regards,
Team Kurt Geiger
Not happy at all!
I have been waiting for 2 weeks on my 2 orders. What is the hold up? This is not a good thing. This is the 2nd time ordering and it have took so long for my packages. I am not pleased, and I will not buy from Kurt Geiger again.
2 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Tiara,
We’re sorry to hear about the delays with your orders and understand how disappointing this must be, especially as this is your second experience. Please share the requested details so that a member of our team can reach out to you via email and review this matter further.
We appreciate your feedback and patience as we work to resolve this promptly.
Kind regards,
Team Kurt Geiger
I paid for express shipping and I was…
I paid for express shipping and I was supposed to get my order in 2 days and I didn’t I was not happy about that and I called 2 talk to someone and no one called me back
7 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello April,
Thank you for taking the time to leave this review. I do see that the customer service team was able to advise further regarding the order status.
Your feedback has been shared with the relevant team.
Kind regards,
Team Kurt Geiger
Been a whole month never received my…
Been a whole month never received my order
8 gennaio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello Donna,
We’re very sorry to hear that your order has not yet arrived. To help us review this matter and assist you as quickly as possible, please share the requested details so that a member of our team can reach out to you via email. We appreciate you bringing this to our attention and will do our best to resolve it promptly.
Kind regards,
Team Kurt Geiger
I’ve been ordering from the Kurt Geiger…
I’ve been ordering from the Kurt Geiger website for at least two years , and each time the process was effortless and quality of the products that I’ve received have been amazing
10 gennaio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Tishara
Thank you so much for your lovely review! We’re delighted to hear that you’ve been shopping with us for the past two years and that every experience has been effortless. It’s wonderful to know you’re consistently happy with the quality of our products. We truly appreciate your continued support and look forward to bringing you more pieces you’ll love.
Regards,
Team Kurt Geiger
Didn’t receive all of my order have…
Didn’t receive all of my order have been reaching out no one has contacted back ordered some shoes for my daughter didn’t receive them but they are in stock
6 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Issah,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be not to receive the full order, especially when it was for your daughter.
Could you please share the requested order details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update as soon as possible. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Risposta di Kurt Geiger
Hi Lynda,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the communication and that your item arrived on time. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Regards,
Team Kurt Geiger
I love everything I buy from Kurt
8 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Tanya,
Thank you so much for your amazing feedback!
We’re delighted to hear that you love everything you buy from Kurt Geiger. Your support means the world to us!
Team Kurt Geiger
There’s no correct phone number to…
There’s no correct phone number to contact them, so I have no idea where my order is at. The chat is not helpful. So I don’t know where my order is at, my last resorts is to try to email them again and hopefully I’ll get a response. There’s an item that’s $28 and you cannot order it and it has been on the site for about over 30 days now.
2 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi NAOMI,
We’re sorry to hear about the difficulties you’ve experienced with your order and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Easy to order
Easy to order, easy to track, lots of selection to choose from
31 gennaio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi DLWise,
Thank you so much for your wonderful review!
We’re thrilled to hear you found ordering and tracking easy and enjoyed the wide selection. We look forward to welcoming you back soon!
Team Kurt Geiger
Risposta di Kurt Geiger
Hi Maureen,
Thank you so much for your kind feedback!
We’re delighted to hear that you found our website easy to use. We look forward to helping you shop again soon!
Team Kurt Geiger
Risposta di Kurt Geiger
Hi Deborah,
Thank you for the lovely review!
We’re so happy to hear you love your bag and that it’s a perfect match for your clogs — great choice! ✨ We hope you enjoy styling them together and look forward to welcoming you back again soon.
Regards,
Team Kurt Geiger
Love, love, love ..
Everything arrived beautifully packaged and well protected. Each Kurt Geiger jewelry pieces was individually wrapped and included its own dust bag, along with stunning, colorful packaging. You can really tell care was taken in every detail, which made the unboxing feel special. The presentation was thoughtful and impressive.
5 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi Danielle,
Thank you so much for the wonderful feedback!
We're thrilled to hear that you loved the packaging and attention to detail. We strive to make every part of the experience special for our customers, from the moment you unbox your items to the final wear. We’re so glad that it stood out to you! We hope you continue to enjoy your Kurt Geiger pieces, and we can't wait to serve you again soon.
Regards
Team Kurt Geiger ✨
Just buy the shoes! 😆
I purchased a pair of heels and 2 pairs of sneakers. I absolutely love them. The fit the look, so classy and comfortable. The sneakers are amazing and fit true to size. They give Gucci and Golden goose some good competition! If you're on the fence, just buy them!
4 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi TA Luster,
Thank you so much for the amazing review!
We’re delighted to hear how much you love your heels and sneakers, and it’s great to know they’re ticking all the boxes for fit, comfort, and style. Your comparison made us smile — that’s high praise indeed! ✨
We really appreciate the recommendation and hope you continue to enjoy every step in your Kurt Geiger pieces.
Regards,
Team Kurt Geiger
Risposta di Kurt Geiger
Hi Denise,
Thank you for the fabulous feedback!
We’re so happy to hear you love the sneakers 😍 Enjoy wearing them, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Multi colored denim tote
Bought a bag for myself. My friend loved it so much, I bought one for her as well
4 dicembre 2025
Non scritta su invito
Risposta di Kurt Geiger
Hi Lana,
Thank you for your review! We're so glad you’re happy with your bag, and it’s lovely to hear your friend loved it just as much. Enjoy twinning!
Regards,
Team Kurt Geiger
I didn't receive all of my purchases…
I didn't receive all of my purchases with the order havent received a tracking number or email for rent of order
24 gennaio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hi There,
Thank you so much for taking the time to share your feedback. I’m truly sorry to hear that part of your order didn’t arrive and that you haven’t received a tracking number or update for the remaining items. We know how disappointing and worrying that can be, and it’s definitely not the experience we want for you.
To help us look into this, we’ve reached out to request a few details from you. Once we have these, our Customer Service team will review what’s happened and get back to you via email with an update and next steps.
Thank you again for your patience while we sort this out for you.
Regards,
Team Kurt Geiger
I didn’t receive the second item in my…
I didn’t receive the second item in my order. This has happened twice now wity no explanation. I’m assuming the item sold out, though I ordered it.
4 febbraio 2026
Non scritta su invito
Risposta di Kurt Geiger
Hello there, we are sorry to hear about this. To review this further, kindly share the requested details so that a member of our team can reach out to you via email.
Kind regards,
Team Kurt Geiger
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