ExpertOption レビュー 1,204

ExpertOption からの回答

3日前

Dear Ameen,

Thank you for sharing your experience. We’re truly sorry to hear how difficult and distressing this situation has been for you.

ExpertOption provides access to trading functionality and market tools. Trading can involve financial risk, and outcomes may vary depending on market conditions and individual trading decisions. For this reason, we always encourage users to approach trading carefully, make use of demo mode and educational materials, and trade responsibly.

If you would like us to review your situation or clarify how the platform works, please feel free to contact our support team at [email protected]. We’ll be glad to assist and look into your case attentively.

Best regards,
ExpertOption

ExpertOption からの回答

3日前

Dear Hussein Saadeh,

Thank you for taking the time to share your experience. We understand how frustrating it can feel.

We’d like to clarify that ExpertOption does not manipulate trades or change market direction based on user actions. Both demo and real accounts use the same real‑time market data. The demo account is designed for learning and testing strategies without financial pressure, while real trading naturally involves emotions and risk, which can influence decision‑making and outcomes.

If you have questions related to your account or would like clarification on platform functionality, please contact our support team. They are available 24/7 and can be reached at [email protected], where your case can be reviewed in detail.

Best regards,
ExpertOption

ExpertOption からの回答

2026年2月3日

Dear Hyper Bubbles,

Thank you for sharing your feedback. We’re sorry to hear that you had such a negative impression, and we understand how upsetting this situation must feel.

We want to reassure you that ExpertOption is a trading platform used by millions of clients worldwide, and all operations are based on real‑time market data. Trading always carries risk, and results can vary depending on market conditions and individual strategies, but we never manipulate trades or client funds.

Since your review doesn’t include any account information, we’re unable to look into what happened on your side. If you’re open to it, please reach out to us at [email protected] with your Account ID. Our team will check your case carefully and explain everything in detail.

Best regards,
ExpertOption

ExpertOption からの回答

2026年1月22日

Dear Steffany,

Thank you for taking the time to share your experience. We’re glad to hear you find the platform user friendly and appreciate the range of available assets.

We also take note of your comments regarding verification, withdrawal timing, and support response speed. Verification and withdrawal processing times may vary depending on document accuracy, security checks, and operational workload, and your feedback helps us identify areas for improvement.

If you have any questions or need further clarification, please contact our support team at [email protected]. We will be glad to assist you.

Best regards,
ExpertOption

ExpertOption からの回答

2026年1月8日

Dear Edwardo,

Thank you for sharing your feedback. We understand that questions around trade execution and withdrawals can be concerning.

All operations on the platform are processed automatically based on live market data, and we remain committed to providing a transparent and reliable trading environment for all clients.

If you have any questions, would like us to review a specific situation, please feel free to contact our support team at [email protected] with your account details. We’ll be glad to assist you.

Best regards,
ExpertOption

ExpertOption からの回答

2026年1月6日

Dear Zamy,

We’re sorry to hear about your experience and understand your decision. Should you wish to clarify anything our support team is available at [email protected].

Thank you for sharing your feedback.

Best regards,
ExpertOption

ExpertOption からの回答

2026年1月6日

Dear User,

We’re truly sorry to hear about your frustration. Trading involves significant risk, and outcomes depend on market conditions and individual trading decisions. All trading on our platform is conducted under transparent conditions, with clear information about potential risks available in advance.

We’ve already requested additional information from you so we can review the situation in more detail. You may also contact our support team at [email protected] at any time — this will allow us to carefully review your case and provide assistance through the appropriate channel.

Best regards,
ExpertOption

ExpertOption からの回答

2025年12月29日

Dear Rabie,

We’re truly sorry to hear how frustrating and distressing this experience has been for you. We understand how upsetting it can feel when trades don’t go as expected.

Please note that price movements on the platform reflect real market conditions and can change rapidly, particularly during periods of volatility. Trading always involves risk, and outcomes may vary depending on market behavior and individual trading decisions. To help reduce risks and make more informed decisions, we strongly encourage using the educational materials and trading resources available on our platform (https://expertoption.com/education/).

Regarding withdrawals and account activity, these are processed in accordance with standard security and compliance procedures that apply to all users. For privacy and security reasons, we’re unable to review account-specific details publicly.

To help us look into your situation more carefully and provide proper assistance, please share your account ID in reply or contact us at [email protected]. We’ll do our best to review your case and clarify the next steps through the appropriate channel.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月29日

Dear Fouad,

Thank you for sharing your experience. We understand your frustration and why this difference can feel confusing.

Please note that the demo account and live trading use the same trading instruments and market data. At the same time, live trading happens in real market conditions and carries financial risk, which can make the experience feel very different from demo trading. As with any form of trading, outcomes can vary, and profits cannot be guaranteed.

Trading involves risk, and we encourage users to approach live trading carefully and make use of the educational materials and strategies available on the platform (https://expertoption.com/education/).

If you have questions or need assistance, feel free to reply here or contact us at [email protected] with your ID - we’ll be glad to help you.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月29日

Dear Samir,

We’re sorry to hear how upsetting this experience has been and understand how frustrating withdrawal-related situations can feel.

Please note that trading activity is always optional, and all trading decisions are made by the user. Bonuses on the platform are also optional and, as with most financial platforms, they are subject to certain conditions that need to be met before a withdrawal can be completed. These terms are clearly outlined in our policies to ensure transparency.

Withdrawal requests are reviewed in line with standard security and compliance procedures that apply to all clients. In some cases, additional checks may be required before processing.

To help us review your case carefully and clarify your situation, please reply here or contact us at [email protected]. We’ll be glad to take a closer look and assist you.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月15日

Dear Gert,

Thank you for your comment. To make sure we understand your point correctly, we’d like to clarify one aspect. The review format, including the requirement to select a star rating before leaving a comment, is determined by the review platform itself and is not related to ExpertOption’s services or operations.

If you have any questions or would like assistance with your account or the platform, please contact us at [email protected]. Our team is always happy to help and provide guidance.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月5日

Dear Asim,

We’re sorry to hear about the experience you’ve described, and we understand how frustrating this must feel. ExpertOption is a globally recognized trading platform trusted by over 70 million clients, and we process thousands of secure transactions daily with transparency at the core of our service. As a registered Member of The Financial Commission, we operate in accordance with international standards and follow strict internal security and compliance procedures to ensure a safe and reliable trading environment for all clients.

Account-related decisions and withdrawal requests are reviewed in accordance with our security and compliance procedures, including KYC and anti-money laundering measures. Please note that account bans related to violations of our Terms and Conditions are handled in line with these requirements. You can find more details here: https://expertoption.com/company/policy/payment-policy/

We noticed the account number you included, and we’ve already forwarded it to our team for an initial review. However, to properly verify your identity and fully examine your case, we still need you to contact us directly at [email protected]. This step is essential for security reasons.

Please reach out to our support team so we can escalate your case for priority handling and provide you with a clear update. Ensuring a safe and smooth experience for all our clients is our priority.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月2日

Dear Fernando,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve faced, and we understand how frustrating this situation must feel.

Please note that identity verification is a standard security and regulatory requirement. It applies to all users and helps protect accounts and prevent fraudulent activity. Verification is necessary before processing withdrawals to ensure that all transactions remain safe and compliant.

To assist you further, we kindly ask you to contact us at [email protected] with your account details and the documents you submitted. Our team will examine your case carefully and provide you with a clear update. We will escalate your case for priority handling to ensure it is reviewed as quickly as possible.

Best regards,
Jesse.

ExpertOption からの回答

2025年12月2日

Dear Yahya Ismail,
We’re sorry to hear about your experience. Please note that identity verification is a standard security and regulatory requirement that applies to all clients. It helps protect accounts and prevent fraudulent activity.

Please note that account bans related to violations of our Terms and Conditions are managed in line with anti-money laundering policies.
You can find more details here: https://expertoption.com/company/policy/payment-policy/

To resolve your situation, please contact our support team directly at [email protected] with your account details and the documents you’ve submitted. Our team will review your case carefully and provide clear guidance on the next steps.

Best regards,
Jesse

ExpertOption からの回答

2025年12月2日 に更新

Dear Samer Mouawad,

ExpertOption operates using real-time market data from verified liquidity providers - we do not manipulate charts or trading outcomes. Differences between demo and real accounts occur due to market volatility and liquidity, not chart manipulation.

If your concern relates to a specific case, please contact us at [email protected] with your details, and our team will investigate thoroughly and provide a clear response. Transparency and fairness remain our top priorities for all clients.

Best regards,
Jesse

ExpertOption からの回答

2025年12月2日

Dear MST MILI,

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed using our platform and found the demo account helpful for practicing. Our team works hard to provide a simple, professional, and transparent trading experience, and it’s wonderful to know it made your start confident and enjoyable. Happy trading!

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月2日

Dear valued user,

We’re sorry to hear about your situation and understand your frustration. Please note that account bans related to violations of our Terms and Conditions are managed in line with anti-money laundering policies. You can find more details here: https://expertoption.com/company/policy/payment-policy/

This process is a standard security and regulatory requirement designed to protect accounts and prevent fraudulent activity. To resolve your case as quickly as possible, please contact our support team directly at [email protected] with your account details. Our team will review your account thoroughly and provide clear guidance on the next steps.

Your feedback is important, and we remain committed to providing a fair and transparent environment for all traders.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月2日

Dear Khaled,

We’re truly sorry to hear about your frustration. ExpertOption is a safe, globally recognized trading platform trusted by over 70 million clients. Trading involves risks, and unfortunately, profits cannot be guaranteed. We encourage you to review your trading strategies and make use of the educational resources available on the platform to improve your skills. Please visit expertoption.com/education/ for further details.

If your experience is related to a specific case, we encourage you to contact us at [email protected] with your account details and transaction ID. Our support team will immediately investigate the matter and provide you with a clear explanation.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月2日

Dear Kamil,

We’re very sorry to hear about your experience and truly appreciate your feedback.

Please contact our team at [email protected] with your account details so we can review your situation and ensure it’s resolved appropriately. Your trust matters to us, and we want you to feel fully supported and heard.

Best regards,
ExpertOption Team

ExpertOption からの回答

2025年12月2日

Dear Nathan,

We’re truly sorry to hear about the difficulties you’ve faced and want to make sure this gets resolved for you. ExpertOption is a safe and globally recognized trading platform, trusted by over 70 million clients. We never withhold funds without reason and process thousands of secure transactions every day through trusted payment providers.

We follow international laws and industry standards to ensure a safe, transparent, and reliable trading experience. While most withdrawals are processed quickly, occasionally reviews may take longer depending on the payment provider. We also recommend checking with your bank regarding the transaction status.

If your concern is about a specific case, please reach out to us at [email protected] with your details. Our team will carefully review your case and provide a clear response. Transparency and fairness are always our top priorities.

Best regards,
ExpertOption Team