MONTAVIEL レビュー 38

MONTAVIEL からの回答

2日前

I’m sorry to read this, Loki. The concerns you raise around item quality and refund handling are not the experience we intend to provide.

We have requested the necessary details via Trustpilot so we can verify your order and review the full correspondence linked to it. Once received, we will reassess the product against its listing and progress the refund review without delay, following up by email.

Where a clear service failure is confirmed, we provide a service recovery gesture. In this case, a one-time 15 percent code will be issued by email once your case is validated.

We aim to reduce unnecessary returns wherever possible and, when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.

Thank you for bringing this to our attention.

Sienna | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

5日前

Thank you for sharing this, Renie. I’m pleased the coat provides reliable warmth while keeping its style, as those two qualities should always go hand in hand.

It’s good to know it serves you well on colder days. We appreciate you taking the time to leave your feedback.

Sienna | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

6日前

Thank you for sharing your feedback, Beret. I’m pleased the colour made a strong impression, and I note your comment on the fabric weight, as expectations around feel are important.

Your input has been shared with our product team to help refine material descriptions and guide future selections. We appreciate you taking the time to be specific.

Noor | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年2月4日

Thank you for sharing this, Cordey. I’m pleased the dress drapes well, and I note your comment on the side seam, as construction details like this affect how a piece wears over time.

Your feedback has been shared with our quality team to review finishing consistency on this style. We appreciate you taking the time to highlight it.

Julian | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月31日 に公開

Thank you for sharing this, Ashton. I’m pleased the short-sleeved shirt feels well suited to warmer days while still working for an office setting.

We appreciate you taking the time to leave your feedback and hope it continues to serve you comfortably through the season.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月30日 に更新

Thank you for sharing this, Matteo. I’m pleased the T-shirt holds its shape and finish after repeated washes, as durability is key to everyday pieces.

It’s good to know the design and fit continue to perform over time. We appreciate you taking the time to leave your feedback.

Luca | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月30日 に更新

Thank you for sharing this, Finlay. I’m pleased the boots deliver both comfort and durability, especially for extended wear, as that’s where performance truly shows.

We appreciate you taking the time to note this and hope they continue to support you on every walk.

Luca | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月27日

Thank you for sharing this, Anthony. I’m pleased the hoodie delivers on fabric weight, softness, and fit, especially if it has become part of your daily wear.

It’s always rewarding to know a piece holds up to regular use. We appreciate you taking the time to leave your feedback.

Noor | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月24日

We’re sorry for the confusion this has caused, Richard. The situation you describe relates to financial brokerage activity, which is not connected to MONTAVIEL. We are an online fashion house and do not operate any investment or trading services.

We have requested the necessary details via Trustpilot so we can verify whether this review was posted to the correct business. Once received, we will follow up by email without delay to ensure it is addressed appropriately.

Thank you for bringing this to our attention.

Julian | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月23日

Thank you for sharing this, Ellis. I’m pleased the return experience felt straightforward, especially when you needed to compare sizes to find the right fit.

We aim to make sizing decisions easier while reducing unnecessary returns wherever possible, and when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.

We appreciate your trust in MONTAVIEL.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月23日

Thank you for sharing this, Dominique. I’m pleased the maxi dress delivered on comfort and ease, especially for warm-weather wear.

It’s always rewarding to know a piece feels right from the first wear. We appreciate you taking the time to leave your feedback.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月21日

Thank you for sharing your experience, Kai. I’m pleased the T-shirt and sweater met expectations on quality, and I’m sorry the delivery timing was slower than it should have been.

We are reviewing the carrier’s recent scan history to improve consistency on dispatch and transit times. As a gesture of appreciation for your patience, we have added a £5 account credit to your profile, ready for a future order.

We value your balanced feedback and your confidence in MONTAVIEL.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月21日

Thank you for sharing this, Rosemary. I’m pleased the quality exceeded expectations and justified the wait, as value should feel evident the moment you receive a piece.

As a small thank-you for your patience and confidence, please enjoy 10 percent on a future order with code ESSENCE10.

We appreciate you taking the time to reflect on your experience.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月19日

Thank you for taking the time to share this, Sloane. I’m sorry the colour did not align with expectations, though I’m pleased the quality of the piece itself came through.

I’m also glad our team supported you promptly during the return. We aim to reduce unnecessary returns wherever possible and, when appropriate, we offer returnless resolutions. You can read more on our Sustainability page: montaviel.com/pages/sustainability.

Your feedback has been noted and shared with our imagery team, as accuracy matters at every stage of the experience.

Sienna | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月16日

Thank you for sharing your experience, Cesya. We’re pleased to know the ordering journey and delivery met expectations, as reliability at each touchpoint matters to us.

As a gesture of appreciation, we would be glad to offer a 10 percent thank-you perk on your next visit with code ESSENCE10.

We look forward to welcoming you again soon.

Noor | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月16日

Thank you for the kind words, Shannon. We’re delighted the vest delivers both warmth and style, as pieces that perform across moments are central to our edit.

We appreciate you taking the time to share this and hope it continues to serve you well throughout the season.

Noor | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月16日

Thank you for your note, Rebecca. We’re pleased the tops met your expectations on quality, as that balance of feel and finish matters to us.

As a quiet thank you for sharing your experience, please enjoy a 10 percent perk on a future order with code ESSENCE10.

We look forward to welcoming you back.

Sienna | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月9日

I am sorry the fit of the felt hat did not meet expectations. Sizing should feel considered and comfortable, and this experience fell short.

We have requested the necessary details via Trustpilot so we can review your order and assess the sizing against this batch. Once received, we will follow up by email with the appropriate resolution. Where suitable, we aim to reduce unnecessary returns and may offer a returnless solution. You can read more on our Sustainability page: montaviel.com/pages/sustainability.

Thank you for bringing this to our attention.
Sienna | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月7日

I’m sorry to hear about the wrinkling after washing, Joshua. Fabric behaviour after care is an important quality point, and this is not the experience we aim to deliver.

We have requested the necessary details via Trustpilot so we can verify your order and review the care outcome. Once received, we will assess the fabric batch and determine the most appropriate resolution, then follow up by email without delay. As a gesture of service recovery, we will also extend a one time 15 percent courtesy code once your case is confirmed.

Ava | Client Advisor, MONTAVIEL

MONTAVIEL からの回答

2026年1月7日

Thank you for your kind words, Nelda.

We are delighted to hear that your ring met your expectations in both design and finish, and that it reflected exactly what you saw online. Careful presentation and reliable international delivery matter to us, so it is great to know the experience felt seamless from start to finish.

As a thank-you, you are welcome to enjoy 10 percent off a future purchase with code ESSENCE10.

We look forward to welcoming you back.

Julian | Client Advisor, MONTAVIEL