Everbank.com Reviews 79

Creditvana

Impossible to create an account. It keeps getting declined. When I called customer service, they keep ‘guessing’ what it might be.

Not a good experience , I have carefully engraved a #highreturnsinvestment in my #User #Photos

Been a customer for nearly 8 years and while I've stuck with them it's not due to their "quality customer service", they have no contact via online whether it being online chat or online message center, you have to call them on the phone and most questions cannot be found anywhere in their terms or FAQ's, deposits take forever to clear and there isn't a rhyme or reason as to when each deposit will clear, made an ACH transfer days ago and am still waiting for it to be applied to my available cash, really wondering whether it's worth it with them anymore, the rates were good and now they're just like the rest, biding my time with them

I have sent two wire transfers from my EverBank savings account, months apart. The first was stopped, flagged for "my safety", where I had to spend a half hour arguing with an Everbank employee, forced to explain why I want to send money to a friend of mine for 40 years. The second was stopped, delayed, requiring me to verify the exact information I entered online on their website. Total PIA.

I submitted a wire transfer this morning for funds that needed to go out and be delivered today, for which Everbank charges $25. After submitting the request, I assumed the matter was over. In the process of submitting the request I had to verify my identity by different methods 4 different times. There was no notice of any further review or hold up on the transfer after it was submitted.
Several hours later Everbank called me and asked all kinds of personal questions that are none of their business. I verified my identity again by 3+ different methods and verbally confirmed all of the details of the wire transfer. I confirmed that the recipient is legitimate and who I wanted the funds to go to and there are more than sufficient funds in the account.
Everbank refuses to make the wire transfer and they refuse to give me any reasons for why they will not let me access and send my own money. They also refused to let me speak to anyone at Everbank who will explain why they are not making the transfer and what it would take to get them to do it.
The bottom line is that they are preventing me from accessing my own money in my own account, even after a large number of security checks and live assurances and confirmations on the phone. I will definitely be moving my account away from them, despite having had an account there for more than 2 decades.

DO NOT GET EVERBANK. They froze my account due to too many purchases. It took 3weeks to finally say they are closing my account and sending a check, which will take another 10 days. I was left destitute with no money and had to borrow to get by. They didn't care at all. All the purchases were local, and at first I just had to call in to verify; the next day the account was frozen. People don't realize that once your money is in the bank, IT IS NO LONGER YOURS! They said that if they decided that I was the fraud, they could just take the remaining balance. There is no legal action for you unless you have the money to take them to court. Its really scary. What you have in the bank is an IOU. Chase and Discover have excellent customer service and happy with them.

DO NOT USE. I lost my phone and they kept my money because the only way to verify my identity is with a phone number.

Guess I got to call my lawyer.

I tried countless things but they refuse to give me access to my account without my phone number, something that changes constantly. My social security number wasn't even good enough.

When I called Ever Bank and finally got a representative on the phone before I could say two words, Ashley disconnected my call. So now I had to go through the whole process all over again & hold on the phone until a second rep came on. After finishing my conversation with her, I asked to speak with a supervisor about Ashley’s rude behavior. The supervisor’s response was “ I don’t know an Ashley.” I had a sneaky suspicion that was who I was speaking with, not a supervisor but Ashley herself. I don’t plan on doing business with this EverBank EVER again.

They lie, they twitched me from savings 4% to world maket 2.5% (high risk) w/o telling me. Tried to withdraw money asked for printed wire transfer papers, never came. Asked them to mail me a check, they said Fed X needs to me sign - but it never came. Then they said they used USPS but had no tracking number. This bank is NOT trustworthy at all.

DO NOT OPEN AN ACCOUNT! After a month of it being open, they canceled my account for no reason. If I was committing financial fraud, okay, but yeah, no. Said it was a “bank decision.” When I asked if someone I could talk to could give me a reason, the answer was straight up “no.” Unreal. All I got in initial notification was an email saying we sorry to lose you. Took 2 weeks to open the stupid account with numerous phone calls. And now it’s a headache cause the money is being sent as a check in the mail. Ridiculous. Do not bank with them. Complete regret!

I use them for work and send wire transfers which they are very good at.

Tried to open an account but immediately had so many issues, login credentials not working, site being down. Spent a week going back and forth with customer service trying to access the site. I made the mistake of transferring several grand after I was told the problems would be resolved. Then I called and they, NO LIE, told me that I was "suspicious" and could not have an account with them. Now I have to wait, my money in their hands for a check to come in the mail.

Leaving this bank ASAP - I should have read the reviews, which btw this "bank" now rates at the very bottom of every bank on Trust Pilot. Advertised APR is 4.30%, I just checked all 3 of my accounts were dropped to 3.70% making actually making them the LOWEST interest bearing account online, they lie and deceit. Worst of all you can't actually get your money out, in July they (again with no warning) limited daily transactions to 10k and monthly on 30k. I actually had to sell stocks to pay my property because I literally COULD NOT GET MY MONEY FROM THIS BANK! Stop reading now and AVOID THIS WEBSITE AND THIS BANK AT ALL COST.

This company offers great initial Performance Savings interest rates. While I acknowledge the notice that it is a variable rate, I have 2 other High Yield Savings accounts elsewhere that did not lower the rate like Everbank did (and without any notice). Everbank lowered my rate by .60%, but still offers new accounts my original rate. When I called asking for the higher advertised rate, they told me they could not give it to me, it is only for new accounts. Their website and mobile app are awful as well. I immediately transferred my money out and will not do business with a bait and switch bank like this.

I applied for a high interest savings account, a process that has always been simple with other institutions. I received word from them that there was a discrepancy of some kind that I needed to resolve with the bank that would be originating the funds. I have never had this happen before, and have opened accounts with many different banks. I decided to withdraw my application and apply instead to another bank (which subsequently had no problem with my application). Since that time, I have informed Everbank no less than three times (and maybe four) that I was withdrawing my application as I refused to jump through hoops for them. As weeks went by, they continued to send me emails, left a voicemail message, etc. I finally heard from one person that they had finally cancelled the application. On the same day, I received another message that they had "received additional documentation" and were "reviewing my application." I would run away from this company, as it appears their system is chaotic, and the left hand and right hand do not communicate. Although the "date" of the most recent experience is written as 9/5, the situation actually began in early August.

Fraudulent transactions on both of our debit cards, even though we've never used them anywhere. Asked for plain ATM card, told it wasn't an option.

My card was already locked to be safe after my spouse had the issue with her card that doesn't even leave the house. They still called me asking if it was me, what is the point of locking the card, then?

Website is also lackluster, especially for an online bank

Bad experience trying to just open a savings account. I thought this would be an easy process. Called everbank and they took our application over the phone. Seemed strange but they need my wife to send a photo of her social, We did that right away to the email they said. Then called back a week later and they said they didn't get it. Ok forwarded again to supposed correct email and nothing. Next I called again and they gave me the original email to send again. Finally called back and yah that got my email. Of course now they said it was being flagged for my wifes name being reversed by agent entering. How someone can reverse "Lisa" and a 10 digit last name is beyond me but to have several extra calls and no one noticed? So next they said after almost a month that I would have to resubmit my app due to this. No thanks!

I've recently had problems with the mortgage servicing experience at Everbank. The company seems to take a hands-off approach with their mortgage servicer, so when there are processing errors, Everbank does not seem to show any interest in providing customer service to get the problems fixed. Seems more interested in foreclosing on homes than customer service, even when the customer has been making payments as agreed and the relationship has been long term. I definitely wish I would have chosen a different mortgage company, as even the original broker has changed bank affiliations. I wish I had done more due diligence on the bank and the mortgage servicer before I took out the mortgage, so that I had been better informed about what to expect and could have gone elsewhere.

I opened an account online. I was instructed to mail a check to them. Nowhere in the emails I received was there an account number assigned to me. I did his instructed and mailed the check to EverBank for deposit only. I was aware I did not have an account number I wrote a detailed note about how I hit a new account an account number was not provided here's my name my other identifiers and please email me when you receive this check. After 5 days I had got no email so I called the bank and encountered a somewhat rude in very condescending customer service person who told me that I should have called the bank to get my account number, although my understanding is banks will never give out an account number to someone on the phone. She said that when they received my check in the mail if there was no account number on it they would put it back in the mail and send it to me. She further explained there was no way for the person opening the mail to either text me or send me an email. However my instructions from the bank said that I would receive an email when they receive the check. By the time I was finished with her I was determined to go have another check issued when I received mine back and deposited another bank. They may pay in a higher rate of interest but I could never count on them for any customer service.