We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
I recently purchased the Fishneo's T-Shirt in Black, size 2XL, and I couldn’t be happier! It has a smooth, silky feel, and the fit is just perfect. The subtle acid wash gives it a cool, lived-in vinta... Toon meer
Bedrijf heeft geantwoord
This company is a total scam. They sent me a damaged product and refuse to issue a refund. I’ve sent numerous emails, and they always deflect when responding and demonstrate very poor ethics. I’ll be... Toon meer
Bedrijf heeft geantwoord
Absolutely love these shirts—they’re such a great find! At first glance, they look nice and substantial, but they’re actually super lightweight, so soft and breathable to wear all day long. The acid w... Toon meer
Bedrijf heeft geantwoord
Scammers, ordered something time sensitive, paid for 5-7 day delivery, nearly 2 weeks later it's not here, tracking number no longer says it exists, they won't refund (luckily paypal have) because the... Toon meer
Bedrijf heeft geantwoord
Fishneo is inspired by traditional Japanese art and modern streetwear, our designs incorporate symbolic Japanese characters and patterns to create unique, culturally rich garments.
3,1
49 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love these choices for one of my favorite artists!
I was able to find the right size with the available size chart and thanks for that. I was also impressed by all the color choices and variety of styles. I will be back for more.
Antwoord van Fishneo
Dear Geraldine Keams,
We were absolutely thrilled to read your kind words about our collection featuring your favorite artist! It means the world to us that you love how we’ve brought these iconic designs to life—our team puts so much care into every detail, from the print quality to the fabric feel, and it’s incredibly rewarding to hear that it resonates with you.
We’re also delighted that our size chart helped you find the perfect fit, and that you were impressed by our wide range of color choices and style variety. We believe that great style should be accessible to everyone, which is why we work hard to offer diverse options that let you express your unique taste.
Your comment that you “will be back for more” has made our day! We can’t wait to welcome you back to explore our latest drops—we’re always working on new, exciting designs that blend art, culture, and everyday wear.
Thank you again for your support and for being part of our community. If you ever have any questions or need help finding something special, please don’t hesitate to reach out.
Warm regards,
The Fishneo Customer Service Team
I recently purchased the Fishneo's T-Shirt in Black, size 2XL, and I couldn’t be happier! It has a smooth, silky feel, and the fit is just perfect. The subtle acid wash gives it a cool, lived-in vintage vibe, while the Japanese anime-inspired print adds a playful and unique touch—definitely a conversation starter! Made from breathable, soft cotton, it’s incredibly comfortable all day long, whether I’m out exploring or relaxing at home. The oversized cut is exactly what I wanted: relaxed but still stylish, never sloppy. It pairs effortlessly with jeans or shorts, and has quickly become one of my favorite go-to tees. Overall, a standout piece—well-made, full of character, and totally wearable.
Antwoord van Fishneo
Dear Sonia Boudjelda,
Thank you so much for your thoughtful, detailed review of our black 2XL T-shirt—we’re absolutely thrilled it’s become one of your favorite go-to tees!
We’re over the moon to hear you love every detail: the smooth, breathable cotton fabric, the perfect oversized relaxed (but never sloppy) fit, the subtle acid wash vintage vibe, and that our Japanese anime-inspired print is a fun, unique conversation starter. This is exactly the wearable, characterful style we strive to create at Fishneo, and it means the world that it checks all the boxes for you.
Thank you again for your amazing support—we can’t wait to welcome you back for more stylish, one-of-a-kind pieces that match your vibe!
Sincerely,
The Fishneo Customer Service Team
Absolutely love these shirts—they’re such a great find! At first glance, they look nice and substantial, but they’re actually super lightweight, so soft and breathable to wear all day long. The acid wash finish is chef’s kiss—the quality is incredible and it’s so on-trend, total fashion win! On top of the amazing product, the shipping was surprisingly fast and arrived right on schedule, no delays at all. And I have to mention the customer service team—they’re responsive, friendly and so helpful, making the whole buying experience seamless from start to finish. 100% recommend it, definitely grab these shirts if you’re on the fence!
Antwoord van Fishneo
Dear James Hernandez,
Thank you so much for taking the time to share such an amazing review of our shirts and your entire shopping experience with Fishneo—we truly appreciate your kind words and detailed feedback, and they’ve made our team’s day!
It means the world to us that you love the quality, fit, and lightweight, breathable feel of the acid wash shirts, as well as how on-trend they are. We put so much care into crafting pieces that check all the boxes for style and comfort, and it’s incredibly rewarding to hear that our efforts have resonated with you. We’re also thrilled to know our fast, on-schedule shipping and responsive, friendly customer service made your buying experience seamless from start to finish; this is the standard we strive to uphold for every single one of our customers, and your feedback reaffirms we’re on the right track.
We’re so glad you’ve found your new favorite shirts and that you’re happy to recommend us—your support is the best gift we could ask for, and we can’t wait to welcome you back for more great styles and smooth shopping experiences in the future!
Sincerely,
The Fishneo Customer Service Team
This is my THIRD review because Fishneo only acts when exposed. Do not believe their manipulative replies; they are professional liars. I placed my order on December 6th for Christmas gifts. After two months of waiting for a "5-7 day shipping" promise, I was forced to cancel.
They tried to extort and blackmail me by claiming the cancellation was "voluntary" to justify stealing my money. They initially tried to withhold a 15% fee for an order they never even proved was "in production." After a long fight, they "lowered" it to 10%, acting as if they were doing me a "favor" instead of what they are actually doing: STEALING. They never provided a single shred of evidence that any work had been done.
The level of fraud is staggering:
• Document Fraud: On January 19th, they sent an official email claiming the refund was processed. IT WAS A TOTAL LIE.
• Manipulation: They ignored my emails, blocked me on all social media, and blacklisted my email address to silence me.
• The "Magic" Refund: Only after I exposed them on Trustpilot for the second time they finally did process the 90% refund on February 2nd—coincidentally the same day of my post.
The money only arrived today to our account.
• Fake Excuses: They now claim the January 19th email was just a "request," contradicting their own previous confirmation.
They are thieves who hold your money hostage and use fake "internal processes" as an excuse for fraud.
They are experts at "stalling." They deliberately drag out the process with fake promises and fake refund confirmations to make you wait until the legal timeframe for a bank chargeback expires. They want to exhaust your patience and your legal rights before you realize the money is never coming. It is a calculated, predatory tactic to ensure they can keep your stolen funds forever. FISHNEO IS A SCAM. STAY AWAY.
P.S. Don’t be fooled by any positive reviews you see here. It is painfully obvious they are TOTAL FAKES, systematically posted only when they receive a wave of negative reviews to drown out the truth. They are manipulating their rating just as they manipulate their customers. Look at the real stories of theft and blocked accounts, not their paid or bot-generated "5-star" lies.
Antwoord van Fishneo
Dear Mariace Romestant Medina,
We are sorry to read about the frustrating experience you had with your recent order and the subsequent refund process, and we offer our sincere apologies for the delays in your refund that led to this dissatisfaction.
We recognize there were clear missteps in how your order and refund were handled, including the shipping timeline that did not meet our stated expectations, and the miscommunication around your refund confirmation. These issues fall short of the service standards we aim to uphold at Fishneo, and we regret the stress and inconvenience this has caused you.
Your feedback is extremely valuable to us, and we are taking the points you’ve raised to conduct a thorough internal review of our shipping, refund, and customer service workflows. We are committed to making the necessary improvements to our processes to ensure a smoother experience for all our customers moving forward.
We understand this experience has impacted your trust in our brand, and we respect your perspective on this matter. If you have any further questions or would like to discuss this issue in more detail, please feel free to reach out to us directly at service@fishneo.com, and we will respond to you promptly.
Sincerely,
The Fishneo Customer Service Team
Love this T-shirt. The Yayoi Kusama-inspired print is such a standout touch, adding a cool artistic vibe to any outfit. The fabric's comfy and holds up really well after multiple washes, too—definitely a new go-to in my wardrobe!
Antwoord van Fishneo
Dear Mark,
Thank you so much for taking the time to share your kind feedback on our Yayoi Kusama-inspired T-shirt—we truly appreciate you letting us know how much you love it!
We're thrilled to hear that the fit and design meet your expectations, and that the artistic print feels like a special touch. It means a lot to us knowing the piece adds a unique and cool vibe to your style—we put a lot of care into capturing that iconic aesthetic, and it's incredibly rewarding to hear it resonates with you.
We're also delighted that the fabric remains comfortable and holds up well after washing. Creating durable, cozy pieces meant to become wardrobe favorites is exactly what we aim for—it truly makes our day to know this T-shirt has become one of yours.
Thanks again for your support. We look forward to welcoming you back to Fishneo for more stylish, artistic pieces you'll love wearing.
Sincerely,
The Fishneo Customer Service Team
Antwoord van Fishneo
Dear Dianne Sing,
We’re absolutely thrilled to read your lovely review and hear you love our washed long sleeve T-shirts—this means so much to us, especially coming from our loyal repeat customer!
It’s our greatest joy to know our pieces hit the mark for you, and your kind feedback makes all our efforts in crafting comfortable, quality basics totally worthwhile. We truly appreciate you taking the time to share your love for our product on Trustpilot, and for your ongoing support of Fishneo.
As a small thank you for being such an amazing part of our community, next time you’re ready to order, just reach out to us first (via service@fishneo.com or our social media DMs)—we’ll hook you up with a special loyal customer discount as a little treat!
Can’t wait to welcome you back for more great finds, and thank you again for being such a fantastic customer.
Warm regards,
The Fishneo Customer Service Team
This company is a total scam. They sent me a damaged product and refuse to issue a refund. I’ve sent numerous emails, and they always deflect when responding and demonstrate very poor ethics. I’ll be taking further action, especially after reading a report that describes them as a company that engages in fraudulent activities. Stay away from them!
Antwoord van Fishneo
Dear Kat,
We sincerely apologize for the great frustration caused by your damaged product and our inadequate follow-up—this falls far short of our service standards, and we take full responsibility for the poor communication in your case.
We are committed to resolving this matter for you promptly. Please send your order number and clear photos of the damaged product to us via our official service email: service@fishneo.com, or reach out to us directly through our social media private messages. Our team will prioritize your case and follow up with a resolution as soon as we receive your details.
Again, we are truly sorry for all the trouble and disappointment this has brought you. We appreciate your patience and look forward to resolving this for you at the earliest opportunity.
Sincerely,
The Fishneo Customer Support Team
My order is missing, they sent me some US phone number (I live abroad) without much explanation and that was it. Also their replies here are most certainly AI lol.
Antwoord van Fishneo
Dear Caleb Sousa,
We’re truly sorry for the frustration and worry your missing order and unclear communication has caused you. This reply is 100% human from our Fishneo support team, and we apologize sincerely that our previous messages felt impersonal and unhelpful.
The US phone number we sent is for our US-based international logistics partner, but we failed to explain this clearly to you—and this was a clear oversight on our part. We take full responsibility for this poor communication experience.
Could you please send your order number and the registered email address for your Fishneo account to service@fishneo.com at your earliest convenience? Upon receiving your details, our team will immediately contact the logistics provider to verify the full shipping track of your order and conduct a thorough investigation. We promise to send you a detailed update with a tailored resolution plan within 24 hours, and a dedicated specialist will be assigned to your case to follow up with you every step of the way until this issue is fully resolved.
We take your experience with our brand very seriously, and we thank you for your valuable feedback—it will help us quickly improve our international customer service and avoid similar issues for all our customers.
Once again, we apologize for the inconvenience this has brought you. We look forward to your reply and to resolving this matter for you promptly.
Sincerely,
The Fishneo Customer Support Team
Really excellent quality of the t shirt! Website was simple and easy to navigate, really love the designs they offer and will
Definitely be looking to add to my collection!
Antwoord van Fishneo
Dear Ally,
Thank you so much for your amazing review—we’re absolutely thrilled to hear you love your new t-shirt and had such a great experience with us!
It means the world to our team that you think the quality is excellent, the website was easy to navigate, and our designs stood out to you. We’re over the moon to know you’re planning to add more pieces to your collection, and we can’t wait to share more great designs with you soon.
Thanks again for choosing Fishneo—we really appreciate your support, and we look forward to your next order!
Warm regards,
The Fishneo Customer Service Team
I love so many of the designs. They're amazing. And the shirts actually feel really nice. My only issue is that the cardigan is a little on the tight side. A lot of my friends say it looks okay. But it just feels tight on me.
Antwoord van Fishneo
Dear Matthew
We were so glad to read your lovely review on Trustpilot—thank you for sharing your honest feedback about our designs, shirts, and the cardigan fit!
It truly made our team’s day to hear you love the aesthetics and comfort of our pieces; we work hard to create items that look great and feel great to wear. We also totally get that fit is super personal, and we’re sorry the cardigan feels tight on you, even if your friends think it looks great.
If you’d like to sort this out—whether it’s exchanging for a larger size, getting styling tips to make it feel more relaxed, or discussing other options—please don’t hesitate to reach out to our customer service team. You can contact us via email at service@fishneo.com, and just share your order number with us—we’ll get back to you right away and make this right.
Thank you again for being such a valued customer. We hope to assist you soon!
Warm regards,
The Fishneo Customer Service Team
if i could give this a 0 i would their description to any of their items doesn’t match i tried the customer service email and they could only offer me discount from their store which i did not want who would trust a site again after their first purchase once again this store sucks and don’t waste your money on here
Antwoord van Fishneo
Dear Kimberly Olivera,
We are truly sorry to hear that your first purchase experience with Fishneo was so disappointing—and we completely understand your frustration. Delivering products that match their descriptions and providing satisfying support is at the core of what we do, so it’s disheartening to know we fell short for you.
We want to clarify that the discount offered earlier was only our initial proposed solution, and it was by no means the only option available to you. We fully respect that this wasn’t what you were looking for to resolve the issue of mismatched product descriptions.
Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, review your order details thoroughly, and work out a tailored solution that addresses your concerns appropriately.
Your feedback is incredibly valuable to us—it helps us identify where we need to improve, so we can deliver better experiences for all our customers. We hope you will give us a chance to make this right for you.
Sincerely,
The Fishneo Customer Service Team
Please don't give fishneo another dollar.
The AI images on their site look nice but nothing like the actual products.
I bought a sweatshirt for my wife's Christmas present. If I had had another backup gift I would have laughed upon unboxing the dishrag. The colors in the printing were faded as though they had been through a washing machine for the last 10 years, with horizontal lines throughout the garment, like a printed page fresh off a printer with an empty ink cartridge. You hold this thing up to the light and it's SHEER. It's an amazing feat of manufacturing that any machine could actually print upon this fabric without ripping through it like a wet paper towel. I called it a dishrag, but I just know if I tried to actually wash a dish with it, it would likely dissolve into fragments like pencil shavings.
I politely tried to return it which they agreed to provided I pay for shipping. Fair enough, however USPS tells me it will cost $600 to ship this back to China. To their credit, Fishneo offered to give me a 30% discount off a different product. No thanks! I already procured better quality cleaning rags from Dollar Tree.
This is the fishneo grift; don't support it and don't help this company stay in business.
Antwoord van Fishneo
Dear Jerry Hodges,
Thank you for taking the time to share your recent shopping experience and provide such detailed feedback. We sincerely apologize that the sweatshirt did not meet your expectations and fully understand your disappointment—we certainly don't want our customers to have this experience.
We apologize that you felt your order did not match the product on our website, and this makes us realize that we still have room for improvement in ensuring that every product reflects the quality and color that customers see on the website. Your feedback regarding the print and workmanship has been submitted to our product and design teams, who will strengthen their pre-shipment inspection process to prevent similar situations from happening again.
We also sincerely apologize for the cross-border return shipping costs you incurred—international logistics costs often fluctuate significantly and frequently exceed expectations, which we understand exacerbates your disappointment. We have offered a 30% discount in hopes of compensating for your loss, but we understand that this is not the solution you would expect.
Your satisfaction is at the heart of everything we do, and we hope to find a way to properly resolve your issue without incurring high return costs. Please contact our professional customer support team directly: service@fishneo.com. Our team is ready to listen to your feedback and work with you to find a fair and reasonable solution.
At Fishneo, we value every customer's voice. Feedback like yours helps us grow and improve our processes to provide better products and a better user experience. We hope you will give us a chance to rectify this.
Sincerely,
The Fishneo Customer Service Team
Scam artists selling unlicensed product that never ships. Placed an order a month ago, still haven’t received, have no tracking information, official responses are all “it’s still
processing”.
Antwoord van Fishneo
Dear Mark Gilson,
We are sincerely sorry to hear about your frustrating order experience—this is not the standard we strive to deliver at Fishneo, and we take your concerns extremely seriously.
We want to clarify that Fishneo is a legally compliant brand, and all our products are fully licensed and sourced directly from authorized suppliers. The delay in your shipment and lack of tracking information are highly unusual, and we are eager to get to the bottom of this immediately for you.
Could you please share your order number with us via our official support email (service@fishneo.com)? Our dedicated customer service team will prioritize your case, conduct a full investigation into the order status, and provide you with a detailed update within 24 hours.
We understand your disappointment and frustration, and we are committed to resolving this matter to your satisfaction. Thank you for your patience as we work to fix this for you.
Sincerely,
The Fishneo Customer Team
Antwoord van Fishneo
Dear Ruthann Friedman Carlisle,
THANK YOU SO MUCH for sharing this fantastic review on Trust—we’re absolutely over the moon to read your kind words! 🎉
We’re obsessed that you loved our product, the fun graphics, the cozy cotton, and how much joy it brought you—those little details are exactly what we pour our hearts into, and it means the WORLD to us that they hit the mark for you!
Your awesome feedback just made our whole week. Thanks for being such an amazing part of the Fishneo family—we can’t wait to bring you more fun, comfy, graphic-packed pieces you’ll adore!
Warmest regards,
The Fishneo Customer Team
The pull is perfect, comfortable and beautiful
Antwoord van Fishneo
Dear Howard Dominguez,
Thank you so much for taking the time to share your wonderful review on Trust—we’re absolutely thrilled to read your kind words! 🥰 It means the world to the entire Fishneo team that you love the fit (perfect pull, yes!), comfort, and beauty of our piece—knowing we’ve crafted something that brings you joy is why we do what we do.
Genuine feedback like yours isn’t just thoughtful—it’s our greatest motivation to keep refining styles that feel tailor-made for you. We truly value your support, and every positive note reminds us to keep delivering the quality and design you deserve.
As a small token of our gratitude, we’ve added a special 15% off coupon for your next purchase, please kindly contact us if you want to place another order—here’s to more stylish, comfortable finds that you’ll adore!
If you ever have questions, need styling tips, or want to share more of your looks, we’re always here. Stay tuned for exciting new arrivals—we can’t wait to surprise you with more pieces you’ll love.
Warmest thanks again for being such an amazing part of the Fishneo family!
Best regards,
The Fishneo Customer Team
Way overpriced for what I got.
Shipping took over 20 days to show up. The tracking number they give doesn't help much either
I bought two sweaters and a T-shirt. What showed up was three T-shirts. The "sweaters" have a poor quality sweater print on a long sleeve T-shirt.
EDIT: Finally got a resolution. The company expects you to pay shipping back to China. Nearly the entire amount they would refund just to ship faulty merchandise. It took a lot of back and forth to even get to that point! Trying a Paypal dispute but it's looking like I'm not getting a refund.
DO NOT BUY FROM THIS COMPANY!!
Antwoord van Fishneo
Dear Lindsey
Thank you for sharing your honest feedback—we are truly sorry to hear your order did not meet your expectations, and we apologize sincerely for the overpriced feeling, delayed shipping, unhelpful tracking, and the incorrect items you received.
It’s completely unacceptable that the sweaters you ordered arrived as printed long-sleeve T-shirts, and that your order was wrong. We are immediately reviewing our order fulfillment and quality control processes to prevent this from happening again, and we’re working with our logistics team to improve tracking updates for all shipments.
Please contact our customer service team at service@fishneo.com or our official Facebook page with your order number. We will work closely with you to find a satisfactory solution that addresses all your concerns.
We value your feedback and are committed to doing better. We hope to have the chance to make this right for you.
Best regards,
The Fishneo Customer Service
This is the worst online shopping experience I’ve ever had.
I placed an order in early November. After weeks with no proactive updates and the order still marked as “processing,” I requested cancellation and a refund before the parcel entered physical transit.
Despite this, the seller shipped the order days later and repeatedly refused to cancel or refund, insisting I wait for delivery and then return the item. Tracking shows that at the time of cancellation only a label existed; the parcel was not picked up or accepted by a carrier until days later.
Their chosen courier (Evri) then failed to follow basic delivery instructions and left the parcel unattended outside without making any attempt to contact us. The parcel is now missing. The seller is refusing a refund and claiming they “cannot file a claim,” attempting to shift responsibility onto the customer despite being the sender.
Customer service has been consistently dismissive and abrasive, repeatedly ignoring the timeline, tracking evidence, and delivery failure.
This reflects a complete lack of accountability and basic consumer fairness. Avoid this company.
Antwoord van Fishneo
Dear Rufus Tolbridge,
We are truly sorry to hear about your terrible shopping experience—from delayed order updates, unhonored cancellation requests, lost parcel due to courier negligence, to dismissive customer service. This falls far below our standards, and we take full accountability for every misstep.
We are immediately reviewing our order cancellation policies, re-evaluating our partnership with Evri, and retraining our customer service team to prevent repeat issues.
We are currently unable to find the order number using your name. To resolve this properly, please contact us via service@fishneo.com or our official Facebook page with your order number. Our team will work closely with you to find a satisfactory solution that addresses your concerns.
We deeply regret the stress and frustration we’ve caused. Your feedback is critical to our improvement, and we hope to have the chance to make this right.
Sincerely,
The Fishneo Management Team
Rubbish, cheap product. Nothing like the photo on the website, very disappointed. Took forever to ship too.
Antwoord van Fishneo
Dear Luke Hall
Thank you for sharing your valuable feedback—we sincerely regret that your purchase experience fell short of your expectations. We are truly sorry for the disappointment caused by the product not matching our website imagery and its below-standard quality.
This falls far short of the quality and service standards we uphold, and we’re committed to resolving this to your satisfaction. Please email our customer service team at service@fishneo.com with your order number—we’ll work diligently to find a solution that fully addresses your concerns.
We greatly value your input, and would you kindly share photos of the received product to help us better assess the issue? We’re already initiating a thorough quality inspection of our inventory, as your feedback is invaluable in driving our ongoing improvement efforts—we’re determined to do better.
We hope you’ll give us the opportunity to make amends for this unpleasant experience and restore your trust in Fishneo. Please don’t hesitate to reach out with any questions—we’re here to assist promptly.
Best regards,
Fishneo Customer Service Team
Scammers, ordered something time sensitive, paid for 5-7 day delivery, nearly 2 weeks later it's not here, tracking number no longer says it exists, they won't refund (luckily paypal have) because these guys are clearly Asian scammers who barely speak a word of english, their emails are all broken nonsense. Avoid at ALL costs.
Antwoord van Fishneo
Dear Ben
Thank you for taking the time to share your experience—we are truly sorry for the immense frustration, delivery delays, tracking issues, and communication challenges you’ve faced. This falls drastically short of the service we aim to provide, and we want to sincerely apologize for every stress point, especially the unclear communication that exacerbated your concerns.
We acknowledge that our customer service team’s ability to communicate effectively and assist you was not up to par, and we deeply regret the confusion caused by unclear emails. This is a critical area we are actively addressing: we have launched comprehensive customer service skill enhancement programs focused on improving communication clarity, problem-solving efficiency, and responsive support—all to better understand and assist customers like you. We are also implementing a rigorous review process for all customer communications to ensure accuracy and helpfulness moving forward. Effective, empathetic communication is the foundation of great service, and we are committed to bridging this gap.
Additionally, we take the delayed delivery and tracking problems very seriously. We are thoroughly investigating your order’s status to identify where the process broke down, and we stand ready to do our utmost to resolve any outstanding issues to your satisfaction.
Your feedback is invaluable in highlighting areas where we need urgent improvement—both in customer support and order fulfillment. If you’re willing to give us the chance to make this right, please feel free to reach out directly so we can follow up with you promptly and address your concerns in detail.
We deeply regret that your experience did not meet your expectations, and we appreciate your patience as we work to become more reliable and supportive for all our customers.
Sincerely,
The Fishneo Team
Antwoord van Fishneo
Dear Brad Heckman
Thank you so much for taking the time to share your feedback about wanting smaller sizes. We truly appreciate you letting us know what you need—your input is incredibly valuable as we work to improve our offerings.
Please know we are taking your suggestion seriously and actively looking into ways to better meet the needs of our customers. We’re committed to making our products accessible to more of you who love our brand.
Thank you again for your support and for helping us grow. We hope to have the opportunity to serve you better in the future!
Sincerely,
Fishneo Customer Service
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
