Although the concept of the platform and most of the functionality is stellar, the abysmal support makes it worthless. there is no quick way to resolve anything and the support staff best is to give... Toon meer
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WE have been a client for 3 years now and learn something new each year. AS we get to know the app we find it more and more usefull. This year discovered how handy the CSV downloads were to organizi... Toon meer
Bedrijf heeft geantwoord
We are very happy with Givebutter. This is the fourth platform we've tried and while there are changes I'd like to see (like team pages looking different than campaign pages), we think it outshines th... Toon meer
Bedrijf heeft geantwoord
I am new to the non-profit world, having just created a new nonprofit. I contacted the "Give Butter" chat and learned more from Eve (on chat) than I did by reading about donations online over the pas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- CRM-aanbieder
- E-mailservice provider
- Technologische services voor evenementen
- Kaartverkoper voor evenementen
- Online veilingwebsite
Geschreven door het bedrijf
Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Contactgegevens
Verenigde Staten
- [email protected]
- givebutter.com
4,4
Uitstekend
263 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great Platform, Wonderful Staff
This company is great. Awesome platform that has really organized our NPO and the staff is wonderful. Such a pleasure to work with. Joyce is awesome btw!
12 februari 2026
Review zonder uitnodiging
Poor support makes platform worthless
Although the concept of the platform and most of the functionality is stellar, the abysmal support makes it worthless. there is no quick way to resolve anything and the support staff best is to give you a link which you probably already read. i have wasted countless hours with horrible, unknowledgeable support staff.
Buyer Beware!
11 februari 2026
Review zonder uitnodiging
We are very happy with Givebutter
We are very happy with Givebutter. This is the fourth platform we've tried and while there are changes I'd like to see (like team pages looking different than campaign pages), we think it outshines the rest.
10 februari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Christie, yay! So glad we’re making things easier and standing out from the rest. Thanks for sharing your thoughts!
I am new to the non-profit world
I am new to the non-profit world, having just created a new nonprofit. I contacted the "Give Butter" chat and learned more from Eve (on chat) than I did by reading about donations online over the past month!
10 februari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Cyndi, that’s so great to hear! Happy Eve could make things easier and help you get going with your nonprofit.
Rita was amazing
Rita was amazing! Quick, efficient, kind and helpful!
8 februari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Yay, Kendria! So happy to hear Rita was awesome for you! She’s going to love reading this!
WE have been a client for 3 years now…
WE have been a client for 3 years now and learn something new each year. AS we get to know the app we find it more and more usefull.
This year discovered how handy the CSV downloads were to organizing our charitable poker tournament. Genie for Givebutter Chat was especially helpful in composing an email for distribution.
27 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Hi Bill! Wow, three years, that’s amazing! So happy to hear you’re discovering new ways to make things easier each year. It’s awesome that the CSV downloads and Genie helped with your poker tournament prep and emails. Thanks for sharing your experience and for sticking with us all this time, Bill!
Very helpful
It was very, very helpful and an easy to understand. The staff was friendly and helpful.
28 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Thank you so much for sharing this, Milton! We’re so happy to hear that our team was friendly and that everything was easy to understand. It really means a lot to know we could make things simple and helpful for you.
Wishing you continued success in all your fundraising efforts!
Outstanding customer service!
The most impressive aspect of Give Butter is their outstanding customer service--available at all times. In a long email thread, when one rep became otherwise occupied, another rep would pick up the thread in a short space of time. All reps were knowledgable, patient and offered excellent, consistent solutions for our issues
25 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Aww, this is so sweet of you, MaryBeth! We’re thrilled to hear that our team has been able to support you so well. It really makes us happy to know our help is making a difference for you.
Wishing you continued success and smooth sailing with all your fundraising!
I like Givebutter because of the prompt…
I like Givebutter because of the prompt customer service -- either a chat or a human when needed. And the platform has a lot of flexibility.
25 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Such a beautiful feedback, Barbara! We’re so happy to hear this. It really makes our day to know that our customer service has been helpful and that you enjoy the flexibility the platform offers.
We hope your fundraising continues to be successful and full of wins!
Eve and all the Give Butter technical staff
Eve and all the technical staff with whom I have worked have demonstrated a solid knowledge of the product, respond promptly, provide clear answers.
15 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Aww this is so sweet of you, Jeannie! We’re thrilled to hear you’ve had such a positive experience with the team. Thanks so much for taking the time to share this. It truly means a lot! 💛
Highly responsive and engaging team
In addition to having a great platform, Givebutter nails the number one differentiator in professional services and support: responsiveness. We are new to the platform, but any time I've had a question, large or small, I'm immediately visited by a magical Givebutter sprite that walks me through things.
12 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Jon, this made our day! I love the idea of a magical sprite helping out. I’m so glad we could jump in quickly whenever you had a question. Super excited to have you here, and always happy to help as you get settled in.
All of my questions were answered in a…
All of my questions were answered in a timely manner. Excellent customer service.
12 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Thank you so much, Rose! Really glad all your questions were answered and that everything felt timely and smooth. Appreciate you taking a moment to share this. Always happy to help anytime
Deceptive trade practice??
The app is easy enough to use, however, at the very end, GiveButter adds 15% to your donation. They tell you early on that, for example, on a $55 donation, there will be a $1.95 handling charge, and at the very last step, they tried to add $10.20 to our donation. No previous notice on a "tip". Very deceptive.
10 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Hi John, thanks so much for sharing your thoughts. We’re really sorry this wasn’t the experience you expected.
Transparency is super important to us, especially when it comes to fees. Organizations and donors both have options when it comes to tips; orgs can choose to disable them or hide them from supporters, but many decide to include them because tips help keep our low-cost model running. We want to keep creating a platform that’s easy and affordable for everyone.
If you were a donor and accidentally left a tip, you can always reach out, and we’d be happy to refund the tip while keeping your donation as is. We really appreciate your feedback and are always looking for ways to make things clearer and easier.
Super Impressed
The interaction with agent Jasmine was excellent. Very professional and friendly. Communication was maintained every step of the way, even in the long pauses when research was being conducted. A+++ rating from me.
7 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Thank you so much, Nina! This means a lot. I’m so glad you felt supported and kept in the loop the whole time, even during those little pauses while we were digging into things. We’re always here if you need anything
Sheilla was an amazing and helpful…
Sheilla was an amazing and helpful person, fun to talk to. A real human - I believe!!! Answered all my questions.
5 januari 2026
Review zonder uitnodiging
Antwoord van Givebutter
Aww, this absolutely made my day! Thank you so much, Molly. I’m really glad I could help and that our chat felt easy and fun. Really appreciate you taking the time to share this. Always happy to help anytime
This company fraudulently added a tip
This company fraudulently added a commission to my donation amount. Who tips on a donation ????
Never knew this happened until I saw my statement. Company states they will refund the amount, NEVER HAPPENED.
Steer away from this company. Find an honest fundraiser instead. If not, prepare yourselves to be hit with a 15% tip you never authorized.
21 november 2025
Review zonder uitnodiging
Antwoord van Givebutter
We’re so sorry this experience was frustrating, Jeannette. That’s absolutely not how we want our donors to feel. We do our best to make everything as transparent as possible, which is why tips are clearly shown during checkout and on your receipt.
Organizations have full control over whether tips are enabled, and donors can always opt out. Many organizations choose to include tips because they help sustain our low-fee model and allow us to continue offering the platform at minimal cost.
If a tip was added unintentionally, we’re absolutely happy to refund it right away. We couldn’t find any communication under your full name on our end, but if you reach out to us directly at [email protected], we’ll be happy to investigate further.
Also, just a note, if a tip was refunded right away, you might not see a separate debit and credit on your statement. If refunded via reversal, the tip amount is simply deducted from your original donation. We’d appreciate it if you could check your statement and get back to us so we can make sure everything is resolved.
Thank you so much for bringing this to our attention. We really value your feedback!
What a relief to find Givebutter after the Flipcause fiasco!
Last Saturday morning, Dec. 27, we learned why we have had no luck extracting our funds from Flipcause since May. They were served a cease and desist order and filed bankruptcy last month. Scary stuff to end the year with. Then in steps GiveButter who had set aside small grants to help many non-profits stuck in a similar situation. Givebutter verified our non-profit the same day (a holiday weekend) and by Monday we were getting our website up again courtesy of a discount Givebutter had arranged with Squarespace. We are so impressed with the fantastic support and service!
27 december 2025
Review zonder uitnodiging
Antwoord van Givebutter
Wow, K Kelly, this truly made our hearts smile! We’re so glad we could step in and help during such a stressful situation, and it’s wonderful to hear things got moving for your nonprofit so quickly. Thank you for trusting us. We’re cheering you on and are always here if you need anything at all
Givebutter has an excellent help staff
Givebutter has an excellent help staff. My questions are always answered and there is always someone to help me even when I'm working "not normal" hours!
28 december 2025
Review zonder uitnodiging
Antwoord van Givebutter
Aww thank you so much for this, Jill! We’re so happy to hear our team has been there for you. It means a lot to know our support is making things easier for you
Rita was very helpful
28 december 2025
Review zonder uitnodiging
Antwoord van Givebutter
Thank you so much for sharing, Coni! We’re thrilled to hear Rita was able to help you. Your kind words mean a lot to us, and we’ll be sure to pass this along to her
I was in a bind -- really needed help…
I was in a bind -- really needed help with an auction item quickly. I had help from a live agent and we resolved the issue so much more quickly and easily than I had imagined.
24 december 2025
Review zonder uitnodiging
Antwoord van Givebutter
Thank you so much for sharing this, Chris! We’re really glad our team could jump in and help get everything sorted quickly, especially when you were in a time crunch.
We appreciate you being part of the community and are always here if you need a hand again
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