PDF Master Reviews 761

Antwoord van PDF Master

Geüpdatet op 7 okt 2024

Dear Samantha!
Thank you for giving us the feedback!

We are sorry to hear that our app did not live up to your expectations. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.

Please email us at support@pdfmaster.app and we will contact you as soon as possible.
Looking forward to hearing from you!

Antwoord van PDF Master

16 jul 2024

Dear Christel De Clerck!
Thank you for sharing your experience.

We apologize for any inconvenience caused and are glad to hear that we were able to resolve the issue with your non-existing registration promptly.

If you have any further questions or concerns, please don't hesitate to contact us at support@pdfmaster.app. Your feedback helps us improve our services for all users.

Antwoord van PDF Master

4 jul 2024

Dear Agaath Bouterse!
Thank you for reaching out! We're sorry for the misunderstanding.

We apologize for any confusion and inconvenience you experienced. It's important to us that our terms are clear and transparent.

We appreciate you bringing this to our attention and are glad to hear that the issue resolved. If you have any further concerns or need additional assistance, please don't hesitate to contact us at support@pdfmaster.app. Thank you for your patience.

Antwoord van PDF Master

21 jun 2024

Dear Bert!
Thank you for bringing this issue to our attention.

We apologize for any inconvenience caused by the subscription process. We take your feedback seriously and want to address your concerns promptly. Rest assured, we are investigating this matter to ensure that all customer interactions, including cancellations, are handled appropriately.

Please contact our support team directly at support@pdfmaster.app so that we can assist you further and resolve this issue to your satisfaction. Your experience matters to us, and we are committed to improving our services based on your feedback. Thank you for your understanding, and we look forward to resolving this matter for you.

Antwoord van PDF Master

2 jun 2024

Dear Linn Uni,

Thank you for your feedback. We're sorry to hear about your experience. We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.

If you have any concerns about unexpected charges, please reach out to our customer support team at support@pdfmaster.app. We're here to help resolve any issues and ensure a positive experience for all our users.

Antwoord van PDF Master

1 jun 2024

Dear Joyce,

We apologize for the negative experience you’ve had with our service. We strive for transparency in our subscription policies, and it’s disappointing to hear that this was not your experience.

If you have not yet received a resolution, please reach out to us at support@pdfmaster.app with your details. We are committed to addressing your concerns and providing a satisfactory resolution. Thank you for your feedback, which helps us improve our services.

Antwoord van PDF Master

23 mei 2024

Dear Bianca Kammer,

Thank you for taking the time to provide feedback about your recent experience with our platform. We're sorry to hear about your experience and understand your frustration. It sounds like there was a misunderstanding regarding the subscription terms. Please contact our customer support team at support@pdfmaster.app with your account details and transaction information. We will investigate this issue promptly. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention.

Antwoord van PDF Master

30 apr 2024

Dear Michiel,

Thank you for sharing your feedback and updating us on your experience.

We are sorry to hear that you had experienced an inconvenience with our subscription.

But we are happy to see that were able to make it up to you and provide you with a reimbursement. In separation from the payment situation, can you tell us what your impressions are about our tool's functional, please?

If you require any additional assistance, please contact us at support@pdfguru.com

Antwoord van PDF Master

22 apr 2024

Dear Bunyamin,

Thank you for reaching out and apologies for the inconvenience.

We are sorry to hear that your experience with our service was this harsh for you. However, our subscription model is presented on the sales screen with an explicit description of price and billing periods.

Nonetheless, we were open for discussion. And we have tried to contact you to communicate regarding the refund. We respect your decision not to share your contact details which is rather unfortunate since we can not help you with such conditions.

We still have hope that you will give us another chance and contact us at support@pdfmaster.com

Antwoord van PDF Master

19 mrt 2024

Dear Ninah Baatenburg de Jong,

Thank you for reaching out to us and sharing this inconvenience!

We're sorry to hear that you're disappointed with our app. Nevertheless, we'd like to emphasize that we're clear with our customers, so there is no reason to associate us with any scam activity.

We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.

We understand the importance of displaying this information in an accessible manner and do everything to make it as clear as possible.

If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app. Thanks again! Wish you nothing but the best!

Antwoord van PDF Master

11 mrt 2024

Dear Roelof,

Many thanks for your encouraging feedback!

We pride ourselves on maintaining the highest quality standards for our customers.

We are here to offer our assistance in resolving any remaining matters.

If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app

We're always happy to help!

Antwoord van PDF Master

1 feb 2024

Dear Bokita,

Thank you for taking the time to provide feedback about your recent experience with our platform.

We understand your concerns and would like to address them. Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.

First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any action on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.

We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.

Please drop a line to our support team at support@pdfmaster.app at your earliest convenience. Our team is standing by!

Antwoord van PDF Master

30 jan 2024

Dear Amy De Blick,

Thank you for reaching out to us and sharing this inconvenience with us!

We`re sorry to hear that you`re disappointed with our app so much. Nevertheless, we`d like to emphasize, that we`re clear with our customers, so there is no reason to associate us with any scam activity.

We are pleased that we found a resolution to address your inquiry and resolve the issue. Your feedback is valuable, and we would like to hear more about your experience. We are here to offer our assistance in resolving any remaining matters. If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app. We're glad to help you!