Advwin Reviews 16

AVOID ADVWIN AT ALL COSTS: The Customer Service we received was absolutely appalling and their business marketing ethics lead me to purchase a item that is useless after 2 weeks of operation. Absolutely devastated to have wasted a couple of hundred dollars on this Company to end up with items not usable. Zero care shown by Advwin about their role in my situation and the financial distress it caused me. Super happy to take your money (be warned they also sell through Bunnings Online as well as direct) but if you encounter any issues, Good Luck with that. Their returns policy requires the customer to pay the postage to return items to them and then they will decide if a refund is going to happen. If refund isn't possible, then you have incurred the cost of return. Very quick to blame the customer for any difficulties and state the letter of the law to wiggle out of negotiating a resolution. Clearly a company that don't care for repeat customers. Would give anything to turn back the clock and never purchase from them.

Consequently, a complaint is now being made by me to the ACCC requesting them to investigate the business practices of this Company.

Never buy from this company. I bought a walking pad which had a motor fault and stopped working in under a year. They sent me a motor and told me I had to do the repair myself, which I then found out is unlawful under Australian Consumer Law. They refused to issue a replacement product for the faulty one provided or have a technician repair it. I've reported them to NSW Fair Trading and I urge you to do the same.

Do not buy from this company.
Does not honour warranty
Makes excuses for refund
Cannot trust them

DO NOT BY ANYTHING FROM THIS COMPANY, eithetr directly or from another platform. I would give them a zero star rating if I could. My product malfunctioned after about 5 months. The company does not respond to emails. The contact phone number on their website is only a mobile number. Nobody answers and the outgoing message is in Mandarin chinese. An instruction on the website says to send a text message - they dont respond to that either. They wont [rovide any troubleshooting tips or copy of the operating manual. I dont know hpw these people sleep at night. It is no way to run a business.

VERY MISLEADING, NOT AS ADVERTISED.
PAY ATTENTION TO THEIR RATING BEFORE PURCHASING.
Absolutely ridiculous bean bag sofa / chair. Child size, certainly NOT adult sizing as advertised Measurements are not even close to those that they advertise. What a waste of my time. AVOID! I’ve reported to PayPal and expect a full refund.
UPDATE 19/12/25
After threatening to take this company to ACCC and with total co-operation by PayPal we had the money in total to include postage into our account within the week, thanks to PayPal - they’re awesome!
NEVER PURCHASE ANYTHING ON THE NET UNLESS YOU USE PAYPAL.
Revolting company to deal with.
They don’t answer their phone in person just a ratty verbal message in Chinese - say no more.

My young daughter bought ,with her saved up pocket money,the Hollywood mirror being sold through big w marketplace. She received it weeks ago and contacted SW directly as there was no power adaptor in the box to actually power it up. They got back to her asking for a photo of the missing item. Seriously? Curious to know how she could send a photo of something that is non existent. Her money is wasted. Mirror isn’t usable for what it was intended.obviously without an adaptor it has no light up ‘Hollywood ‘ lights. Absolute rip off .

The Car Fridge that I received was OK BUT the Operating Manual was a joke. Poorly written and bearing no relationship to the unit regarding the Control Panel. It was impossible to use. The kicker was that when I returned it, carefully packed, etc, they gave me a 50% refund. What an insult. Never again will I buy from this company, or TEMU.

1. Advwin (Bruce) took a week to reply.
2. Bruce just passed the buck (couldn't answer two simple questions about self cleaning cat litter box (ie, why litter doesn't spread evenly to right hand side to cover urine/feces), and (why litter keeps getting stuck behind the rake)?
3. We bought 3 of their 76litre machines. You,d think they,d be more responsive but clearly they're not interested.
Will go somewhere else next time. Advwin heading to 'out of business.'

Large (50 litre) self cleaning litter box.

TOO SMALL for anything larger than a small kitten.

NON EXISTENT ODOUR CONTROL…

If your cat has even slightly runny stool it won’t sift it, even when clumping litter has surrounded it… just smears soiled litter everywhere throughout the unit.

Utterly useless.

Avoid Advwin at all costs – disgraceful customer service and refusal to honour consumer rights

I purchased a recliner from Advwin that turned out to be faulty, dangerous, and not fit for purpose — it overheated, buzzed loudly, the massage function barely worked, and the recliner mechanism broke entirely.

Despite reporting all of this, I was met with weeks of copy-pasted responses, delays, and dismissive nonsense from their representative “Vivi,” who continuously ignored what I was actually saying. They offered partial refunds and meaningless “fixes” instead of acknowledging their legal obligation to offer a full refund or replacement under Australian Consumer Law.

I’m also a person living with disability and on the NDIS. The way I was treated throughout this process was not only unprofessional but utterly disrespectful and emotionally exhausting. Advwin clearly had no interest in resolving the matter fairly and hoped I would just give up.

Thankfully, Amazon refunded me the full amount, no thanks to Advwin, who failed miserably at every step.

I strongly advise others to avoid this company. Their customer service is a joke, they will gaslight you, stall you, and pretend they're doing you a favour for offering less than what you're owed. If something goes wrong, you’re on your own — unless a larger platform steps in.

Spend your money elsewhere.

If zero was available i would put that. I purchased a chair 6 weeks ago and it's only created significant issues especially with my physical wellbeing. I have spent countless time showing videos and photos asking for a realistic option and only been given more time to get more. This has cause physical and emotional distress for me. And am now stuck in a wheelchair or bed full time because I can't afford another chair and they refuse to assist in a manner that actually can help. Please save your time and do not purchase or engage from Adwim. It's truly disappointing.

product was faulty on arrival. they were not helpful for refund and just ran me around till the return window closed. they then took down the product from their store after i gave it a bad review and put it back up under a new name. do NOT buy from them. "Advwin is committed to providing each customer with the highest standard of customer service." is the biggest lie

I've had a good experience with Advwin Dandenong. I’ve purchased two desks from them: the first was cheap and of lower quality, as expected, but the second one I recently bought was surprisingly good for the price. My only issue was that the website showed it as in stock, but when I contacted them, I was informed it would take a few days to arrive at their warehouse. That said, their customer service was excellent—responsive and helpful throughout.

I ordered a gaming desk for my son,Not only did it arrive a week earlier than expected, but the delivery person bought it up to my front door 🚪 on the 3rd floor of my apartment building, SO happy with Advwin, Thanks 😊

I would rate Advwin a 0 but it was not an option. They processed payment for an item that they did not have (despite on website stating in stock and 1-2 days leaving warehouse). No response to multiple attempts to seek refund (no customer service to follow up themselves. Still no response. Still nothing. stuck in meantime with no response, and no item and money taken, with no company phone number that answers. Do not trust Advwin with your time and money. I will take this further so others do not have to go through what I am now.

I absolutely love this pet feeder! It has made my life so much easier. It's reliable, easy to use, and keeps my furry friend well-fed on schedule. I can even control it remotely when I'm not at home. It's a must-have for any pet owne