adairs.com.au Reviews 85

We purchased a gift certificate from the TTP site on a Saturday. The transaction wouldn't load onto the gift card so we asked for a credit on the card we paid it on. This couldn't be done as it wouldn't match up in their system so the staff member rang the IT people only to get a response of "it's the weekend we don't work on weekends wait until Monday" . Come on guys we aren't in the 80s this a standard working day for many on a Saturday so lift your game. I felt sorry for the staff member as she was frustrated and said they would fix it up Monday much to our disappointment.
Monday came and we did get a call but I must say the Customer service provided by this staff member was very average given the Saturday issue. A new card was provided but we had to pick it up ourselves. This store is not our usual shopping location so we were a long way out from it.
I was told they could mail it out but it would take at least two weeks to get to us even though we live in a metro area.
Meantime I drove all the way there as this was a gift just to be handed the card and a goodbye without any compensation for the issue caused by them or a reason.
Very average Adairs

In store the displays look pretty impressive. I bought a lovely, soft olive throw for about $90. Next time I'm at my brothers they have a pink one, exactly the same. I asked where his partner bought it & for how much... about $40 at Spotlight. Nuff said.

I should’ve read the reviews before placing an order over $400. Ordered bed linen under the assumption it would be dispatched in 3-5 business days because it specifically said that. 10 days later still nothing, no dispatch notification, no way of contacting customer service other than getting some chatbot online that doesn’t comprehend anything you say to it. Sent an email contact form, still nothing. Absolutely appalled. Adair’s used to be considered high end bedding and customer service and now they’re just like any other fast fashion Chinese company who cares more about volume sales and not quality customer service. Buyers beware. Spend your money elsewhere. And if you do choose to risk it then use PayPal so you can lodge a claim to get your money back which is what I’ll be doing if I don’t hear from them in the next 24 hours.

Delivery took over 1 month and the products look like they have come from china

We purchased a bed frame and the frame came missing the middle support bar under the slats. We requested for the missing bar to be delivered and the response took over 3 weeks to chase. Customer service is woeful. They suggested we go to our local hardware store to source a makeshift piece of wood. If I wanted to build my own bed I would never have purchased it in the first place. I then asked for a refund to return the bed as it’s deemed unsafe and useless and was met with rudeness from customer service (person called Danielle) who was citing things which clearly go against Australian Consumer Laws like faulty items needing to be returned in original packaging. When I explained that that is not true she lied to my face saying no I never said that when I’ve got the transcript of the conversation where is said exactly that. Do not buy from this company!

Was in the Bondi Junction store today.
Spent over $600 and had to pay extra for a bag to carry the pillows.

About 8 weeks ago I ordered a sofa and a chair from Adairs - it cost me $165 for delivery and it was not smooth. Today I went to buy another and they now charge $395 for delivery. An absolute ripoff.

I purchased a rug online, and it arrived with the plastic already unwrapped and a noticeable yellow stains right in the middle. This rug was meant for my baby’s nursery, but it’s been sitting rolled up for weeks while I wait for a replacement. I’ve contacted Adairs three times with no response.

I’m now six weeks away from my due date and can’t afford to buy another rug, so my only option may be to have this one professionally cleaned, if it’s not too expensive. I’m really disappointed by the lack of communication and the overall experience.

Really impressed by how this brand has evolved over time. Many things ive purchased have stood the test of time, and im constantly finding myself looking at whats new online!! The sales associates in store geuienly love their jobs and they seem to have an extremely low turnover of staff, many having been there for years and years. I will continue to purchase from Adairs for years to come,

My wife recently purchased products online from Adairs (2 weeks ago). To date she has not received any notifications as to her purchases and when delivery might be expected.
She even went to one of the stores and the Adairs employee indicated that this sort of thing is happening often. The shop assistant tried to assist but even she couldn’t identify what is happening.
Trying to get help online is also incredibly frustrating..
I would avoid Adairs in future, just not worth the hassle!

We ordered some sheets, which were fine and promptly delivered. BUT they came in a large box which was 75% filled with bubble packing! (Airplus by Storopack)
Firstly this was not needed (do sheets in their own packaging really need to be protected by bubblewrap??)
Secondly this was very non-sustainable - the box was unnecessarily large, and the bubble wrap very hard (impossible?) to recycle.

Poor quality, overpriced and no customer service. Don't be scammed by these guys!

We appreciate your kindness and respect towards our team members as we work hard to respond to all enquiries as soon as possible.

You're being connected to Stefanie.

This is how the chat starts? It only gets worse from there...

What sorry we have kept you waiting?

Terrible customer service, ordered a bed and head head paid $200 for delivery and it never showed up on the date provided to me. Adairs still can't give me an ETA date. They blame the logistics company and take no liability on their part.

I spent over $1400 via ShopBack for Adairs specifically because of the 10% cashback promotion, fully expecting to receive cashback as advertised. I clicked through ShopBack, completed my order, and used the welcome coupon that Adairs themselves displayed at checkout. Later, ShopBack declined my cashback, claiming that $10 welcome coupons make the order ineligible.

I also contacted ShopBack via their online chat to resolve this issue, but they showed no willingness to address the matter or provide a fair solution.

This is misleading. As someone who works in eCommerce, I understand that third-party discount codes can void affiliate commission — but excluding a merchant’s own internal welcome coupon is unfair and against the spirit of affiliate programs. ShopBack still drove the traffic and Adairs still got the sale, yet ShopBack refuses to claim or pass on commission.

This means most new customers are unknowingly excluded from cashback just by using a coupon Adairs actively promotes on their own site. ShopBack does not clearly disclose this, and it creates a misleading promotion.

I will be contacting the following Australian authorities regarding this matter, as it misrepresents cashback offers to consumers and may breach consumer law:

Australian Competition and Consumer Commission (ACCC)

Australian Securities and Investments Commission (ASIC)

State/Territory Consumer Protection Agencies

Office of the eSafety Commissioner

ADMA

Consumers should be aware that cashback may be arbitrarily declined, even when using coupons offered by the merchant themselves.

Had great expectations when I walked into Adairs because the bedding and home accents were beautifully styled I purchased a quilt cover that felt good in-store, but it began to look worn out after a few washings sadly did not have quality value for the money I paid

We couldn't have been happier with the service we received from one of the most professional and knowledgeable retail supervisor superstars we have ever had the pleasure to be assisted by. Edwina is our shining star and her ability to match colour palettes for our B&B and give us the straight design based suggestion has saved us hours of back and forth. She has even dropped off to our house a sheet set when we were not going to make it in time. Godsend!!

On 9 June we purchased 2 single bed sets at Adairs in Pacific Fair Gold Coast for about $260.00. They only had one set and it was on display, so they had to order them from the Melbourne warehouse. We did mention to the sales lady that we will be posting them to Canberra for our granddaughter’s birthday. The goods were to be delivered to the Adairs store and as I live very close to Pacific Fair, I was to pick them up from there. After 2 weeks waiting, I went to the store and told them I cannot wait any longer as when I post the sheets to Canberra, they will not reach the granddaughter in time for her birthday. At the time I was in that shop, my husband was in Sydney Adairs and checked that 2 sets were available. I asked the manager of Pacific Fair Adair's store for a refund. She refused and told me the policy they have does not allow them to refund the goods that are not yet in the store. I again explained the situation with the birthday deadline, but she refused. When I got home, I called the Head Office and was advised that such a policy does not exist, and it is up to the manager to agree to a refund ...or not. In the meantime, my husband bought 2 sets and posted them to Canberra from Sydney. Back in Gold Coast I waited another week and today called the shop. I spoke to Debra, the manager again and told her what I was told by the head office about the" policy". She got in touch with her area manager and finally after 3 weeks agreed to refund the $260.
I will never buy anything at Adairs as I don't want to ever deal with imaginary policies again and unhelpful managers.

Package things so poorly that they break on shipment. Zero accountability by Adairs and I had to enquire 3x to get any sort of response.
Was met with "you can return it in store".
The inconvience placed on the consumer for their own internal packing issues.
So disappointed. Seems like a universal experience.

I was given some towels as a gift. They felt nice and fluffy and looked great. However, I was so sad that they were unusable. The amount of fluffy stuff that just dropped off these towels was insane. If you got out of the shower and tried to dry yourself with this towel, you would need to get straight back in the shower to remove the fluff .I kept washing and drying them and hoping that they were just new and the issue would go away. I washed it more than four times and used my dryer. I ended up throwing out the two towels and one hand towel. I'm more writing this review for myself, so I always remember where I bought the towels from so I can avoid having the same issue in future. Won't be shopping at adairs again.