Loro Piana Reviews 58

Absolutely horrendous. I bought 1,200$ pants and the stitching fell apart within 2 weeks of light wear. When I contacted customer service for a return due to the defect they said it wasn’t covered by the regular return policy, I explained that they had a policy for defects and they still wouldn’t let me return them. Steer clear of this brand. Go with Luca faloni instead.

Ich gönne mir gerne schicke Kleidung und bin bereit, dafür auch etwas mehr Geld auszugeben. Allerdings bin ich entsetzt, dass ein Geschäft wie Loro Piana in der heutigen Zeit immer noch Fell von Tieren verwendet. Nun ja, es gibt viele andere Läden, die sich klar davon abgrenzen und sich über solvente Käuferinnen freuen.

Terrible customer service! We spent a fortune on this brand in the past 10 years, we won’t buy again, that’s for sure! There was a factory fault on a pair of shoes my husband purchased, you would expect some communication of some sort but we’ve been completely dismissed by Yassine.

I just called the number given 10 minutes ago by Troy ( customer care). The person who received call even not a good manner. She forwarded marketing department and no one receive my number. Again call the provided number and she asked me to email!!! And cut the number. The worst experience from Loro piana......

You might do business you might not do business, but you can not Humiliate any person.... Loro piana does not give you that license... No one has that license.

Really dishearten. Such a worst company with LVMH brand!!!

I purchased a Loro Piana bag in their Florence boutique, which was very expensive. The bag had a large decorative lock that fell off just two days after my purchase. This lock was a key part of the bag’s design and gave it its distinctive look, so without it, the bag loses its charm and value.

I reached out multiple times via WhatsApp, directly to the boutique, and through customer service, asking if, as a loyal customer, they could send me a replacement lock. A staff member named Angelica promised she would get back to me with any updates, but she never did. This lack of follow-up is unacceptable and demonstrates a terrible approach to customer care.

I am extremely disappointed in the brand. For such a high-end product and price, I expected better quality and customer service. Unfortunately, this experience has completely shaken my trust in Loro Piana, and I will think twice before purchasing from them again.

Dealing with this brand was one of the most disappointing experiences for me. My husband bought a leather coat, which in few months of wearing turned into pile of garbage. It is difficult to explain, but seems like every time you touched it bits of leather started to rip off to the point where whole coat was just in peaces. Also, it was navy blue, but for some reason colour just disappeared completely leaving coat just dirty colour look. Important to admit, coat was brand new, cost 8000 pounds and never ever was treated badly like left in a sun light or treated with chemicals etc.
after contacting Loropiana head office and manager at Bond Street boutique, I received such disrespect and contempt to customer. It was beyond belief. Also, my family were customers for this brand for years. We never ever received not even apology. Shame on this brand, shame that guy who supposed to represent brand I’m London and massive shame on the quality of the garment which was clearly faulty, and no attempt was made to get it right.
If I could to add pictures I would shock you guys.
So just be very careful.

Who on earth thought the polo shirts supplied by LoroPiano were good enough quality for the Ryder Cup European players ….so poor…the collars were like a frilly skirt.

Je suis cliente de Loro Piana avenue Montaigne.

J’ai eu besoin de ma facture, ils ne répondent pas au téléphone en vous faisant croire qu’ils reçoivent tellement d’appels qu’ils sont débordés.

Je me suis donc déplacée
Ils sont 10/15 salariés , occupés à se parler et le client doit attendre que leurs discussions se finissent pour daigner s’occuper de vous

Very poor customer service. Tried to generate a return and no clear return instructions. No-one responded on the number even after a number of attempts. Then tried a store who couldn’t help. Eventually received an email from them to generate a return. Not what I expected from such a brand.

Skandal aufgedeckt - Staatsanwaltschaft Italien. Statt Made in Italy - Made in China für 100 Euro Herstellungskosten - VK 1100 Euro. Shame you!!!!

Ditta storica di abbigliamento di lusso che si avvale del terziario schiavista cinese come provato recentemente da una sentenza del tribunale. Chi compra Loro Piana è complice dello sfruttamento. Facile fare gli imprenditori così.

Purchased a €2000+ jacket from this brand from a retailer zipper broke within months lora piana customer service said. Its not purchased through them yet they ask for proof of purchase i give and they be like go back to the retailer which is not going to help as they say this is a manufacturer defect. Lora piana customer service keeps sending same scripted reply over and over they are unwilling to help in any way violate warranty laws by not honoring it all they wanna do is rake in money while their customers being treated as garbage. Solve this with me lora!

Nobody helps you on the customer service. I want to make a return order and a new order, waiting 40minutes for a phone call. Also write a WhatsApp message without response. A brand like Loro Piana it is to bad.

Si je pouvais je mettrais 0 passez votre chemin c’est juste une arnaque vous allez perdre de l’argent pour rien. Service client inexistant 0 réponse que dalle depuis plus d’un mois. Montre que vous trouvez à 10€ sur aliexpress

I bought a pair in March and the shoes has already lost it’s shape and the Imprint behind the shoes had rubbed off….. Tried to contact customer service but they weren’t really helpful and did not offer any solution and said that when fabrics are in contact with shoes that it is normal for the imprint to come off…. After just 3 months, really?

The summer walks are chef’s kiss. It’s expensive but really superb quality and design!

I absolutely love the male summer walk flats. extremely comfortable and easy to wear.

Esteemed company, a world-renowned leader of excellent quality in wool and cashmere processing. I personally visited the factory in Quarona and was impressed by the high level of professionalism and ethics of its workers. Its products are manufactured, and the raw material, wool, is sourced internationally in an ethical manner and in compliance with all international regulations. Many individuals who have posted negative ratings here are truly unacquainted with this reality, which operates with careful attention to environmental issues.

Stick to other premium brands like Cucinelli, Brioni, Kiton, etc.
Absolutely the worst customer service I’ve ever experienced. This is joke not a premium brand. Soulless corporation

Pour la boutique Montaigne à Paris :
Derrière une vitrine élégante se cache un accueil glacial et condescendant, où les sourires sont aussi rares que les bons conseils.
Le comble ? Entendre des critiques sur d'autres clients
sur leur physique ou leur tenue, qui plus est prononcées sans gêne, comme si l’arrogance était inscrite dans la charte de la maison.
Un service indigne du moindre standing.
Quand le mépris devient une ambiance, on préfère faire ses achats ailleurs.