RD

Really pleased! Got a new unlocked iPhone 13 at a fraction of what I would have paid with a device plan let alone directly from Apple (which doesn’t even sell this model anymore). I’m a creature of habit so was disappointed when Apple discontinued this model, and was annoyed at how much more I would have had to pay for a newer model that I didn’t want — so this was a real find. Saved £200, it’s brand new, came with three months’ free subscription to Apple TV, Norton VPN, and Ocado shopping (!), and they did next-day delivery. Very, very pleased and will be purchasing from them again. Have no reservations about recommending to others as well.

The delivery guy was lovely -- and patient with me while I fumbled around looking for the pin for my delivery. He didn't mind my excitable dog, and seemed amused by the whole chaotic situation :) Oh, and he arrived earlier than expected.

Update 18 Dec: Customer services finally replied to my emails the day after I posted this review (I’m assuming that’s not a coincidence!) and refunded me in full without my having to go through the hassle of sending back the heating pad, which I greatly appreciated, so I’m raising my score from 1 star to 3 stars. I’m not going higher though since it shouldn’t take multiple emails and a negative online review to get through or to have a company do the right thing!

Original review: Pretty disappointed. I purchased a sauna blanket from them last year that didn't work out, but they responded right away when I requested to return it. Last month I purchased a heated back pad and (a) it doesn't work (it lights up red when I stick it on charge and then eventually the light turns green when it's fully charged, but clicking on the button doesn't do anything, there's no other option to turn it on or off, and it's missing the touch screen that's on the pad in their social media videos!); and (b) they don't reply to emails and there's no phone number. I have no idea how to return this thing. The website says there's a 30-day return policy but how am I supposed to return it if there's no online form to do so and they don't reply to emails?? I wish I had looked at the trustpilot reviews before purchasing since it looks like this has happened to other people, too.

Pretty amazed by how low the avg rating is given how great my experience was! I booked a Premier Plus room in Worcester City Centre. The mattress was nearly perfect — not as firm as the ibis but the best hotel mattress bar the ibis I’ve slept on, no contest. Pillows: fantastic. The shower was excellent — very hot, very strong. The lavender Baylis and Harding shower gel, nespresso coffee, complimentary chocolates, and mini fridge, all very nice. And more than anything else, the staff were absolutely lovely—from the young woman who helped me check in and sourced some decaf coffee for me (since there wasn’t any in the room) and helped me get onto the WiFi; to the cleaner who didn’t begrudge my taking longer to leave the room and commiserated with me about perimenopausal hot flashes (I’d had to take a second shower!); to the other young woman who printed out some materials for me that I needed last minute, they were all so, so, so kind. Staff like this is what makes all the difference when you’re travelling far from home.

The cons:
- Bewildered at how few wall sockets there were and at the really stupid automatic check-in — that’s someone’s job right there, and it just creates extra labour for your customers. I’m guessing the cost savings if there are any (given the machines must have cost a fair bit!) won’t be passed on to customers.

- You should have decaf pods as standard in the premier plus rooms.

- Bizarre not to have phones in the room to call reception and bizarre not to have non-slip bathtub mats as standard (there’s a sign saying to request it if you want it). By the time someone realises it isn’t there, they’re wet and not really in a position to call down to reception for one.

- Instead of a “do not disturb/do not clean” sign for the door there is a sign for if you DO want them to clean the room. That is such a cheapskate measure, my gosh. Since when is having the room cleaned a luxury?

- bc there’s no phone for reception you have to ring the central number and it takes four minutes to reach reception via a bunch of AI questions. Bizarre.

TL;dr: the company is clearly trying to cut every possible cost they can but the staff are lovely and all of them deserve a raise!

Update: Spoke w/customer services who are suddenly replying v quickly. However, they still haven't resolved anything: I can't access any of my accrued rewards&haven't been reimbursed for the monthly payment they said they would reimburse.

Scammy company. I signed up for a free trial, which allows you to get a welcome reward of £18 or £20 if you make a purchase, and get cash back from certain retailers. I made an initial purchase plus 3 more so qualified for the welcome reward plus £12 cashback. Hardly a fortune. Except the system wouldn't let me access the rewards or cash back. So I rang them to ask why.

Next thing I know, my account was suspended -- no explanation apart from a weirdly worded email that looked like it had been written by AI, stating they do checks from time to time and that my account had been flagged for unusual activity as part of this routine procedure. The process can apparently take up to ten days. Funnily enough, this happened on 19 November, which was 8 days before the free trial was supposed to end. And I've just realised there's no way to cancel. So I'm going to get charged, even tho I wanted to cancel.

This so-called routine audit seems designed to ensure people who sign up to the free trial run out of time to get the free cash rewards and instead get charged the one-month membership (which is the same value as the welcome reward). This is dishonest and gross. A one-month free trial with no strings attached should be that: no strings attached. This is a scam.

Some more details:

The email about the temporary suspension requested my passport photo, a copy of a council tax bill, and a bank statement.

This seemed dodgy -- like asking for all the things they would need to steal my identity -- but I sent them the documents. I didn't receive a reply.

So I called them on the phone two days later. The person on the phone spoke with the investigations team (they have an investigations team?? why??) and said that they had seen my email, were looking over the documents, and would get back to me within ten days. I pointed out that I wanted to avail myself of the welcome reward and monthly reward and get cash back *now*, not in ten days' time, and that in ten days' time the free trial would be over and I would get charged £18, ie the amount of the welcome reward. Kind of defeats the purpose of joining. They said there was nothing they could do about it but hopefully I would hear back before ten days.

Four days after that, I get ANOTHER dodgy email, identical to the first one, again asking for documentation to prove my identity since my account activity was suspicious. Bear in mind I hadn't used my account in that time since it had been suspended: so how could I have aroused suspicion? I replied saying they'd already requested these materials and I'd already sent them and chased. But for good measure I enclosed them again.

No reply.

Today I rang them again. I was on the phone with them for a full hour since the "investigations team" according to the person I spoke to was having trouble finding my emails. I ended up having to tell them the exact time I sent them. After they confirmed they could see them (which took twenty minutes!!), they insisted that they would confirm within 24 hours that they had looked at the documents. I said no, that's not okay. My free trial ends tomorrow. And I originally sent you the documents on the 19th of November: you've had a week to look at them. I said I wasn't getting off the phone until they confirmed in writing that they had looked at the documents and would unsuspend my account.

The person I spoke with was very nice and tried her best but the other team refused to cooperate. She eventually said that she guaranteed she would keep an eye on my issue and make sure that I received a reply within 24 hours. I asked if I could get that in writing and she explained that - incredibly - they aren't allowed to write emails themselves. So she had to put in a request to write an email confirming that I would receive an email from the other team confirming my documents had been checked over. And it might "take some time" for that request to be put through and for her supervisors or whomever to approve it.

So, in summary:

- I wasn't able to request the welcome reward despite the promise I would be able to automatically access it as soon as I joined.

- I made three purchases and the cashback isn't available despite the amount being higher than £5.

- They've repeatedly asked me for copies of documents confirming my identity, for no clear reason.

- They aren't replying to my emails.

- The verification process is long enough that I'll end up getting billed for a month's membership, despite not having had access to my account for the last third of the free month.

This is a way to prevent people from cancelling their membership or getting the benefits. Scammy behaviour.

This is a criminal company. I have been on the phone with customer service every day for between two and six hours (yes! SIX hours!) to get them to cancel two orders that they royally messed up, and every time I get told a different story: “we will offer you a further 20%”; “how about 50%?” “How about 40%?”; “it’s a custom cover so we can’t give a refund”; “it’s not a custom cover, and that’s why we didn’t send you a mockup to approve it before we sent it into production;” “someone will get back to you with a refund by tomorrow 7pm UK time”; “we just need to go through the call logs to confirm your refund”. Etc. This was after they had already offered other partial refunds that of course never transpired. I’m out over £240 for nothing. And I am beyond disgusted by the flagrant lying. The order numbers by the way are #CUK4000229086 and #CUK4000230133.

FYI they are also a different company called banner design ltd and both are based in India.

I wrote a lengthy review detailing my awful experience with this company and they had it taken down. Let’s see if they do it again. I was on the phone, emailing, and DMing with customer services for days to get a resolution to two separate issues with two separate orders until it became clear that we were getting nowhere, at which point I requested to cancel the orders. They’ve refused, claiming the orders have gone into production. This is despite my having told them repeatedly that I needed to make modifications and to please hold the order.

Horrific company. I ordered a custom cover and they sent me a mockup to confirm that it was how I wanted it. So when I ordered a second one and inputted the wrong dimensions (since when you move your mouse to move the cursor, if it goes over the box it changes the number of its own accord!!), I figured it was no big deal, since they would send me a mockup to confirm and I would be able to tell them to change them. Not so. They sent it straight into production. I then messaged via the DM function, email, and raising a ticket to ask them to put it on hold. Customer service emailed me back to say they had and the website showed that it was still being processed. I rang to confirm and after three conversations with three different people I eventually said you know what? I want to cancel this now. And they then said that it was in production and couldn’t be cancelled. I then asked to cancel the first cover, which they had JUST finished telling me was still being processed so could be cancelled, and they said actually no, sorry, it can’t be cancelled after all. It’s already in production. On top of that, every email I have received from them contradicts what the previous customer service person has told me. I have just received one email now saying not to worry, it’s on hold and not in production, and one saying sorry, they’re both in production. I wasted four hours on the phone today and roughly an hour every day last week. I’m going to my bank to get them to claw back the money since this is ridiculous. I have the right to cancel an order that wasn’t placed correctly due to a system error and when the company didn’t follow its own procedures. They’ve said now that they’re going to offer 20% further discount for one of the covers and 10% further for the other, but I’m still paying £136 for a cover that won’t fit due to bad software. This is nuts. Also, I realise I sound insane/incoherent, but that’s what happens when you spend this much time dealing with mixed messages across three channels, and are constantly put on hold and disconnected and made to tell the whole thing again to someone new who then puts you on hold and disconnects you. I feel like I’m losing my mind. (Also: this isn’t the fault of the employees themselves: they’re clearly just saying what they’ve been told to say).

My dog developed a bad allergic reaction to the food — it got worse and worse as we increased his daily dose of Pure. We took him to the vet 10 days ago and the vet advised discontinuing the Pure. The scratching, flaked skin, constant paw licking, and chewing off patches of his fur in different spots all over his body stopped within three days of our putting him back on Bella and Duke. Apart from being £70 out of pocket for the visit, it was a scary experience: our previous Lurcher died when he was 4 and a half yrs old of an undiagnosed autoimmune condition that manifested of the blue one day and killed him within 48 hours. I was so scared to see our lurcher now in such distress. It was painful bringing him back to the vet where we had to say goodbye to our previous dog (next thing on the list is changing vets — I can’t go through that again). And it was infuriating to realise that it’s because of the overpriced food we’ve been feeding him. I’m just glad he’s okay now. I don’t know what this company is putting in their food but my gosh, maybe do some quality control.

The other issue is that the only reason I had so much of the food in the first place is that when I received the last alert that we had an upcoming delivery back in September, it was too late to cancel (kind of defeats the purpose of having an alert system, but hey). When I tried to cancel the subscription at the time I couldn’t find the option to do it so had to resort to delaying the delivery by three/four months. (On the plus side they must have changed the settings since then, given that when I received an alert today that another delivery was due, I *was* able to skip it — and then a good 15 min of searching every single corner of the app finally led me to the cancel function. So maybe all the complaints on here about the pointlessness of the alert function and people feeling scammed into being billed for and receiving deliveries they didn’t want have had an effect??).

Anyway, long rant but point being: a dog food whose whole point is wholesomeness shouldn’t cause an allergic reaction that leaves your dog chewing off all his fur and licking his paws and legs nonstop and a brand named “pure” should be more transparent in allowing customers to skip deliveries and cancel their subscription.

TL;DR: I’m going back to Bella and Duke, which gave him energy, a shiny coat, much healthier bowel movements, and a better mood for pretty much the same price.


And for the love of all that is holy, make it easier to discontinue one’s subscription!!

I've put off writing this review since there's so many positive things to say that I knew it would take a long time to write :) But here goes!

I've been wanting a sauna for over two years: what stopped me getting once was guilt at the thought of spending what felt like a lot of money on a "frivolous" purchase. But the 2-person Classic Health-Mate I ended up getting is hands down the best purchase I've made in *years*-- a great investment in my and my husband's physical and mental wellbeing that is ANYTHING but frivolous.

I have a really stressful job, seasonal affective disorder, and chronic pain that gets worse in cold weather and that makes it difficult to get my endorphins from intense exercise. The sauna allows me to decompress, relieve pain, get my heart rate up, and feel the equivalent of a "runner's high" without doing my back in. My husband uses it as light cardio and to soothe his muscles after bouldering, and it's proven a great way for my 71-yr-old mum to improve her circulation.

At the risk of my sounding like a paid reviewer (which I'm not!!), here are some more positives:

1. Friendly, knowledgeable, and HONEST sales guys. Aside from Healthmate, I researched and/or
spoke with reps from Sunlighten, Zoki, Oceanic Saunas, UK Saunas, Vidalux, and various brands on Alibaba. Jarred and Gert answered I don't know how many questions, and their explanations made sense (I couldn't make head or tail of the explanations on the Zoki website) and were free of marketing buzzwords (contrary to the Sunlighten salespitch). They didn't try to pressure us into buying, and they didn't overwhelm us with stats. They also followed up w/us every couple weeks after the sauna was installed to check that everything was working right and that we were happy. I've never encountered that level of service before.

2. Ease of mounting: The guys who came to mount it did it in under 40 minutes and taught my husband how to dismount and re-mount it in case we want to move it to another room (it's super easy). We stuck felt pads under the feet before installation so were also able to move it around the room once mounted to gauge where to put it.

3. Excellent functionality, good accessories, and aesthetically pleasing design: It heats up quickly (20 min to get to 55 degrees), the speaker is excellent (I use it for music, husband uses it for podcasts), the ergonomic backrests are great if you have a bad back, the cord is long enough that you don't have to mount it right next to where you're plugging it in, and I *think* that the near infrared red light panel on the ceiling is the same wavelength as the ones sold for anti-ageing and hair growth (I stand under it for around 10 minutes of my session). It comes with an aromatherapy pot but I haven't tried that yet since I like the smell of the cedar wood. The sauna itself is a beautiful item -- the cedar wood is almost the same colour as teak and the style jives with midcentury modern decor, which is what we have :)

4. Size: A lot of the supposedly two-person saunas I looked at are around 95- to 100-cm wide, which is actually barely enough for one person, while the width of the Healthmate Classic bench is big enough to lie on with your knees up if you're 5 foot 5 or shorter (I think this is the same as the Enrich, which is their new range?).

5. Lifetime guarantee/warranty: This is the only brand I found in the UK that offers it. I think Zoki offers 7 years, Sunlighten offers 5, and all the other brands I listed offered one or two.

6. Comparable or better specs + more competitive price than other brands: Sunlighten's slick branding, website, brochure, and salesguy, their presence on best-of lists in major magazines, and the luxury design of some of their saunas initially swayed me but some of what they said didn't stand up to scrutiny, their sales pitch was aggressive (when I told them I was going with Healthmate they went whole hog trying to persuade me it was a terrible choice!), and as far as I can tell, Healthmate's Tecoloy heaters are a better option to the Sunlighten Celliant ones. They're also a better option than the ceramic heaters and carbon heaters that the cheaper brands all seem to be made with (ceramic breaks easily and I can't remember what the deal was with carbon). A Healthmate is around 2 to 3x more expensive than a Vidalux or one from Amazon, half the price of Zoki, and between 1/2 and 1/3 the price of a Sunlighten. From what I can tell, it's more expensive than the cheap brands due to the high specs, durable materials, lifetime warranty, aesthetically-pleasing design, and dependability, and cheaper than the high-end ones bc they haven't spent a fortune on marketing.

TL;DR: Highly recommend this if you're looking to boost your health and wellbeing in an affordable way, and I hope this helps you make a decision more quickly than it took me :)

Arrived on time, as always! DPD was rubbish until around 2018 and at one point even lost a parcel of mine, but since then - and living at three different addresses in two cities - my husband and I have had no delivery issues with them and their service has been great. Hermes or Evri or whatever they next call themselves could really learn a thing or two from them. Big thanks to Augustin, our local guy in Brighton BN1 for being great!

So much better than Hermes or whatever they call themselves now. Regular email updates, driver alerted me in advance that he was arriving, and the delivery was on time. Really pleased!

The team here and especially Alyssa and Cam were so helpful while I was choosing from their coloured designer radiator range! They answered a billion questions, sent me extra photos upon request, and walked me through the different styles. They even did a video call so I could see the colours up close. With some companies you just get a bot: these guys offered *real* customer service. And their radiators really are beautiful! Can’t recommend them enough. Thank you, Alyssa!

I’ve used Cult Beauty quite a few times and am always satisfied. The items are well priced and arrive right away. I like using Cult to find out about new/less well known products. Most recently I got some probiotics from them that I had never heard of but were really highly rated. It’s too soon to tell if they’re working but I’m relatively confident since they had hundreds of good ratings and since I’ve yet to be disappointed by something I buy from Cult!

I've nothing but positive things to say about these guys! I spent ages looking for a cork board large enough for a project I had and could only find providers that sold to retailers. The roll I got from Boards Direct was perfect for my needs, cost less than I was expecting, arrived within a couple of days of my ordering it, and has turned out to be of a much better quality, density, and appearance than the photos and online description led me to believe. I'll be ordering from them again -- highly recommend!

I ordered an item with next day delivery on Friday. It's now Tuesday and it hasn't arrived. I tried ringing and couldn't get through. Ridiculous.

Update: the unit arrived on Wednesday. The dispatch and time of arrival notification also arrived, *after* the unit was delivered. The retailer replied (see below) that the item was listed as a four-day delivery, which it wasn't. More to the point, it was listed as in stock when I purchased it and the website specifically stated that “Any item that is held in stock will be delivered next day as long as the order is placed before 2:00PM and the ''Next day'' option is selected at the checkout.” While I ordered after 2pm, this doesn’t explain why the item didn’t arrive on Saturday or Monday, or why I received the notifications after delivery, so had no idea when it would arrive. And it doesn’t explain why I couldn’t get through during working hours. *At best*, the information on the website is opaque.

Further update: The retailer contacted me to apologise for the tone of their reply, and for not having noticed that the listings on their page hadn't been updated to reflect the supply structure they had to introduce during the pandemic. Both the individual listing pages and the delivery info page have now been updated for clarity, with explicit statements about the four-day delivery turnaround. They have also offered a 25% refund by way of apology. I'm not thrilled that this took up so much of my time, and would have been livid had my plumber not cancelled at the last minute, but it is commendable that they reached out within a couple of hours of my posting and immediately acted on the feedback.

I haven't ordered the flooring yet, but over the last six weeks my husband and I have ordered countless samples to try out, and the sales person with whom we've spoken, Billie, has been nothing short of wonderful. The samples arrive within 24 hours and are much bigger than those of other suppliers. The range of choices is huge, and the visualiser tool is quite useful (although the pictures aren't terribly accurate -- some of the flooring looks BETTER in person than in the photos, some is much uglier. It's a bit of a crapshoot). We'll be placing our order in the coming weeks and are excited to transform our new home! A huge thanks to Billie for being so accommodating and answer our MANY questions.

Highly recommend: while the previous surveyor we used for our first home purchase did little more than tick boxes, this surveyor was exhaustive.

The survey went into an exceptional level of detail, and the surveyor offered to have a zoom meeting with us afterwards to follow up with any questions. The turnaround was very quick and the price extremely competitive. We will be using their expertise again in future, when we (hopefully) look into refurbishing the loft of the property we are purchasing.

Really fast service, great price. My one concern is that while the site says you can cancel an order (which I did, five min or so after placing one of my orders), it actually won’t let you. My email to customer service about this didn’t get answered for days at which point the item had already been dispatched. That said, the prices are unbeatable and the items did arrive very quickly!

I am so impressed! I hadn’t hear of wellworking before but was looking for a more affordable Herman Miller chair than what John Lewis offers. I got the chair because my back and neck have been suffering from working from a standard dining room chair. I was really impressed by the fact that the delivery person is actually trained to set up your workspace. The person who delivered mine, Dave, was absolutely lovely and super helpful- more so than the health and safety rep at my workplace who set up my desk there!! He helped me adjust the chair to my desk, showed me how to elevate my laptop to avoid neck pain, took photos of me sitting properly so I could refer back to them and ensure I was still using it the right way, and answered all my questions. A really lovely guy, and I am pleased to say that the chair is fantastic and I have been working very well in my new set-up. I am looking forward to being free of neck and back pain!