Ally Reviews 352

I’ve been a faithful Ally user for years. I love the app and how I can personalize the savings bucket to my goals. The savings percent is one of the highest out there AND I just watched season 10 of Queer Eye where they donated money to the boat family so they can renovate their boathouse on their timeline, and I’m so proud to be an Ally banker after seeing that. I love that they’re willing to sponsor a deserving family and on a show like Queer Eye <3

Ally has had my zelle in review for 10 days even though I told them it was a mistake made by me they still won't reactivate my zelle nor allow me to transfer money from one account into another so that I can pay my automatic bills. I am currently trying to change my accounts to another bank. I wouldn't bank with them anymore

fraud started on Dec10,2025 after over 1 month finally resolved issue-monies trfr back to my account. Decided to change acct numbers as equities trfr to new account the thousands of dollar in dividends were NOT trfr. Now 2 more weeks and NO resolution in this matter-thousands of dollars sitting in a "black hole" somewhere in Ally. 6 weeks ,dozens of calls (including many disconnects) and I still do not know or understand wher thousands of my dollars are. I am always told 2-3 business days and weeks have gone by. I suggestt you look for another brokerage house as I will upon reconcilliation of this mess.

Very happy to say after a number of years I'm finally transferring my savings account out. I have never had so many difficulties with a bank as Ally. They make it extremely difficult to do anything. When you call them it takes so long to get out of the automated service to speak with a person and they ask you the same questions over and over. I am so happy to leave.

Ally sucks. I've been with Ally since 2009 and they've just steadily gone downhill. And what's worse is you can't even leave reviews for them and they know it. They used to have the absolute best customer service and now it's all AI junk and completely checked out staff. You can't even call without talking to an AI who can't understand what you're looking for, so it's a complete waste of time to try to contact them - and they know it. It took them 2 weeks to get me checks (i never use them and had to for a work thing), they have no idea how their system even works so I had one event where it took a week to find a transaction because at the time they didn't keep a years worth of data. What bank doesn't keep a year's worth of data?? They STILL don't keep a years worth of data for things like zelle transfers. They used to cover fraudulent charges and identity theft and overnight you a new card, and now that doesn't happen. When I was traveling internationally, they made me call them and tell them every single city and country I was going to be in because they had to "manually add it to their system" - WHY??? And even despite that, they STILL blocked by card while I was in another country and I had NO money and they refused to unblock it and overnight a new card, leaving me stranded in a foreign country with no money. It's just a slow slide to the same crappy service as every other bank. I highly recommend credit unions if you can get a checking account at one of those. DO NOT use Ally. I just pulled all my money from them and putting it into a credit union where you can actually have some semblance of control over your money.

I am disputing an auto loan that I did not authorize. I did NOT purchase a vehicle from BMW of Roseville, yet Ally Auto sent letters claiming I owe $1,083.43 (due December 19, 2025) and then $2,221.03 (due January 19, 2026) with added interest. They also threatened to send the debt to collections.
I contacted the dealership three times by phone and visited in person three times. They confirmed that I did not buy a car but did not provide written confirmation. Despite this, Ally Auto continues to demand payment and reports the debt inaccurately.
This situation has caused stress and could affect my credit history. I request that Ally Auto correct all records, stop collection activity, and provide written confirmation that the debt is invalid.

Denied me an account and wouldn't tell me why I'm filing under title 18 and putting this in front of Congress social media and a class action lawsuit to relief is sought this will not be tolerated

In this day and age (21st century) most lending agency’s use ACH, electronic transfers, etc. Ally, they use a camel with wagon. Knowing what we know now they could offer us 0% interest for 30 years and we wouldn’t take it. Stay away from this group, they don’t have customers in their interest.

This So called Bank is run by a bunch of crooks!! My wife sent a bank issued check to payoff a credit card. Ally received the check, cashed the check, but failed to credit my wife's account.
We call to inquire about the check, send them a copy of the check with proof that it had been cashed, and their response is "We have to do an investigation that may take up to two weeks" This is absolutely unacceptable!! We will never do any kind of business with these crooks!! Their customer service is horrible, and their banking and money handling processes are borderline criminal!!! I cannot express to you all that this "financial institutions" is extremely dishonest and untrustworthy!! I wouldn't recommend them to ANYONE!!!

Very dissatisfied with how this bank is handling my new checking account. They keep holding my money for one reason or another, and I need to pay bills. This has been a horrible experience, and I would never recommend them to anyone. I thought they offered a lot, but if I can’t log in or use my money, it’s just not acceptable. may have to hire atty next
Pat Kloes
I WILL POST MANY OTHER REVIEWS IF MY ACOUNT ISNT TAKEN OFF HOLD I SAW OTHERS WITH COMPLAINTS AFTER LOOKING

Ally is by far the worst bank I’ve ever dealt with. You want fees…you got them! F ally…will never recommend!

Worst bank ever. If I could give zero stars I would. Your money is not safe, and if you ever have a situation with their fraud department, you might as well consider your money unretrievable. If that's not bad enough, their customer service is so unhelpful I am very surprised they're still in business.

Don't bank with this bank. They hold a grudge on you forever!!!

BEWARE: NOT EASY to break up with this online bank. Note: your personal info, soc sec # etc. are kept in their system for 7 YEARS after closing an account; you cannot request a 'purge of data' any earlier.

HISTORY: Set up online account 4.5 years ago (easy and convenient to create) but never used nor funded account. Logged in 4 years after opening to confirm it had been closed since was still able to log in on Ally website. Site states must call or write to 'close account.'

Called customer service, after 10 minute wait (not bad given during holiday season) spoke to representative (FYI - Ally has offshore customer reps w/English as second language and despite a good ear to decipher most accents, very challenging to understand). Was told account was closed. Asked for proof since I could still log in online. Took nearly 45 minutes speaking w/rep to get them to PROMISE to provide confirmation in writing - stating it had been closed. During call repeatedly put on silent hold for long periods of time (3-7 minutes). Could have gone better had rep explained some of what they were doing, that they were putting me on hold each time they did and that there would be prolonged silence. Conclusion: a PDF (cancellation letter) will be available 1-2 days via Ally profile that can be printed.

After this one (albeit limited) experience, VERY grateful never used this bank.

I have been with Ally credit card for a few years. There was a few different times. I made my payment and they froze the crediting of the fonts while they verified payment for seven days the last time being this past April, they said there would never be any more issues with my account I made two payments this past month paying off my card completely because I needed to use the card for vacation for some odd reason they put a hold on the payment again I called. They have no clue why there’s a hold on it. I explained to them the money was taken out of my account and they kept giving me the runaround about how I had to wait nine days before it would be clear so they ruined my vacation because I could not use my credit card that I use my only money to pay off the bill. Customer service is the worst. They don’t care about their customers. There are so many better options out there with companies that care about customers the only excuse I got from them is maybe they frozen because I made a $400 payment. I can’t believe that was even their answer. They don’t increase your credit. This place is the worst. I recommend anybody getting any credit card other than ally

I needed some info today about purchasing a CD from Ally and was cut off two times during our conversation and the problem wasn't on my end. I couldn't even understand the first "rep" and the second one obviously didn't have a good working knowledge of the Ally website. I was obviously speaking with a foreign outsourced call center which just doesn't work for me when I'm dealing with my savings and financial issues. So I'm essential done with Ally and will soon be switching to another financial institution who I feel more comfortable with and provides better service.

If all you need is checking and savings, Ally is fine. In fact, their interest rates are very good. Heaven forbid you should want an IRA, or some exotic variant like a SEP IRA CD. At first they told me they did not have that product. Then, months later, I randomly found an advertisement for that exact product. I signed up and every thing was basically ok, but a little clumsy and not very modern in making contributions, etc. Despite this, the account information was straight-forward and the rates were good, so I decided to merge some other SEP IRA accounts into the Ally accounts. The answer? No way. We cannot do that. But why? Long story short, I got four different versions of why, and the last one said they do not manage SEP IRA accounts. Period. So, now I am trying to transfer my phantom, non-existent accounts out of Ally into another investment company. Even that is running into problems. Who knows what nightmares await me tomorrow. Overall, I regret having opened accounts with Ally. The worst part is never knowing exactly what they are doing. It's like Uncle Joe's bank in Hooterville.

I have banked with Ally for years and the used to be awesome! Now they don’t deserve even half a star.
I had no access to my account because I’m working in Europe without a US phone number. A couple of months ago there were some fraudulent charges on my savings account which I’ve had for years but which they forced me to close and open a new one.
I got an email asking me to call - no clue why - and when I eventually got through they said my checking account had been suspended and no payments allowed in or out! So….unbeknownst to me my two life insurance premiums hadn’t been paid since August! No communications about it at all! So after 46 minutes on the phone (from Europe) the guy hangs up on me having done literally nothing about my checking account issue or my inability to log on (he said he could reset my account for multi factor authentification but didn’t and then just disappeared.
Absolute incompetence. I will be beyond upset if my insurance company has now cancelled my two life insurance policies because of their sheer ineptitude (I’ve been paying these since 2005)
You couldn’t get any more incompetent as a bank

I was a victim of fraud. I contacted ally bank and instead of helping me they closed my account. They caused me more problems because now I can't pay for all my bills and payments since they held all my money. So I ended up paying over $2000 more in late and cancellation fees.

Best bank i've ever had! I truly have had a good experience with them overall customer service is always quick and efficient, anytime i have any issues with my card they always express ship it to me 10/10 would recommend.