Carsa Reviews 10,888

Welcomed warmly as soon as we arrived. Mez showed us around the car and was really informative and friendly. We had already been sent payment options and warranty options via email before our visit by... See more

Elizabeth at Gloucester Carsa has been fabulous, very attentive, very informative. Gave the personal and human touch understanding our situation. She was working extremely hard servicing other clients... See more

Great experience with Carsa Towcester. Had a slight delay with reserved car being delivered, but was informed and handled with straight away. Service was great and staff were professional, very helpfu... See more

Wonderfully attentive and patient experience. We both had a test drive with no pressure to buy or rush. Really appreciate this service from Eric Jennings, who also made me feel really relaxed with... See more

Hello, Talking to Jordan and Ben on 6th February 2026, when I came to buy a car for my Son, they both sounded professional and I was given all information needed before buying this car, very kind an... See more

Very good experience with Carsa Southampton. Viewing and test driving car was made very easy by online booking system. Weeks later when deciding to buy the car, the transaction was seamless. Again... See more

It was a good experience, the reserve & test drive worked well. Callum in the Southampton branch greeted us very well & with open arms. He was polite & informative throughout the process. All the... See more

Couldn’t have been an easier process to purchase my new car. Everything was simple and straightforward from booking in a test drive, reserving and then completing a week later. Kelly at the towcester... See more

The vehicle was as described and arrived at the agreed location on time. The initial dialogue about the vehicle and the process were well explained by Josh. The actual handover was conducted well... See more

A really simple process. Reserved the car online to be transferred from the Shrewsbury depot to the Cannock depot. Arrived for our 11am appointment to be greeted by Liam Schaeffer. He gave us the keys... See more

Very good experience at Cannock. Every member of the Carsa team were very professional and was a really good buying experience. Cameron was great and very knowledgeable and all staff were really frien... See more

Welcomed nicely, made an appointment beforehand and documents were ready. Callum S was very helpful, friendly and knowledgeable. He added personal touches remembering our names, offering refreshments... See more

I came in to look at a new car and trade in my old car, Reagan was amazing! Helped me through every step, did extra help as I have private plates, made sure I understood and was happy with everything... See more

Great customer service from the team at Carsa, Towcester. Very helpful and polite - especially Cleo, Kamil and Dan. Much appreciated! I've had an issue with an engine management light on in the car an... See more

Quick, Effcient, and worked with us to get the best deal for myself. Super happy with the car, the ‘paperwork’ took minutes, longest wait was for the actual car as it had to be collected from another... See more

I bought a used car today from Carsa in Towcester. The whole experience from logging my interest and reserving the car to driving away was great. I was helped by Harvey Tait and he was very helpful, p... See more

What started of rocky having the car transfered from bolton to Towcester turned out pretty good in the end be it 24 hours later then it should have, Harvey was a new sales guy who dealt with me, onl... See more

I am really happy with my VW Golf purchased from the Towcester dealership. From the viewing and test drive of the car on Sunday, to the handover on Wednesday, the process was easy, seamless and stress... See more

I met with Callum S on a busy Sunday in the Swanwick branch to purchase my new car. He was welcoming and knowledgeable, going the extra mile to make sure myself and other people in the office/showroo... See more

WA21 SXH...Defective vehicle (front camera not working), bold tyres (back tyres under 2.5 mm), 20 inch wheels instead 22, few scratches on the paintwork, the service interval due in 2 days, i couldn... See more

Overall quality service from Callum S and Joe at the Southampton branch. Despite some delays in processing the deal and some minor pushbacks, I was kept well informed, treated well post-sale and would... See more

I was completely led up the garden path by both the outlet and the call centre in Southampton. The outlet customer service, along with the Southampton call centre, is absolutely appalling. Custome... See more

Perfect car, amazing price!! At Southampton branch! Couldn’t have asked for better sales advisors, Joe, Morgan ! Super kind and helpful, extremely understanding too, can easily have a friendly c... See more

Bought a Hyundai Tucson hybrid automatic from Carsa Bradford. Very pleased with the car, and the team at Carsa Bradford are very friendly and helpful. We part exchanged our old car and drove away our... See more

I had a great experience purchasing my VW T-Roc, thanks to Faraaz. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions,... See more

Enquired about a car on Tuesday. Drove home Thursday evening. Great experience with Carsa. This was first experience ‘shopping online’ but mind was put at rest instantly after just one call with the... See more

Put a refundable holding fee on a car with understanding if it wasn’t what I was looking for would be refunded straight away. Saw car which was too small for my family so Penny at Bradford store said... See more

Sold defective car and no response from customer care. Carsa's Gloucester dealership was pleasant to deal with, however we found that the car had a major electrical fault. I got the car repaired and h... See more

Can't fault them really. Jamie was the chap who tended to us and he was thorough, helpful and explained what needed explaining in a way that could be easily understood. Plenty of decent coffee and tea... See more

Ordered a car from the Southampton branch to test drive, arrived very quickly. Once I was happy with the car it was very easy & straightforward to book a day to come in & sort all the details. Cameron... See more

Southampton branch-Part exchanged a company car and bought a new car with them. They registered the car to the wrong name (personal name instead of the company name). They also do pressure sales of ca... See more

Good service onsite at my local garage and at the call centre. Very responsive, I like being able to make arrangements by text instead of calling. The buying process aswel was very smooth, all the pa... See more

This place is it!!! I spoke to one of the sales assistants over the phone, Ruby if i remember correctly! She made this whole process incredibly easy, even though I decided not to go ahead once down at... See more

Wish id have looked at the reviews prior to visiting. Visited today to purchase a car worth over 20k to be told missing paint wont be rectified, 0 negotiation on price and I have to pay £99... See more

From enquiring to purchase a hassle free experience.No pushy salesperson like other garages etc.Thorough mechanical checks done on every car prior to sale make you confident to buy.Sam at Durham bra... See more

I made 2 visits to the Carsa Mountsorrel showroom. First to test drive a newer Q3 to replace a Q3 and the second time to complete the purchase (including part exchange). Both times found everyone very... See more

Adam was a great salesman. Incredibly helpful, patient and calm and provided lots of information regarding our Cupra Leon before we purchased. Let us test drive the car for a reasonable time and gave... See more

Isaac Jolly and Jamie Smith were fantastic in hosting me and ensuring my needs were met. From start to finish, communication was superb and they couldn’t do enough to help me. Test drive on Friday, dr... See more

Amazing service, the car was ready to pick up within 2 days, Big shout out to Faz & Gaurav - such lovely people, very professional and took care of everything quickly & efficiently. We are very happ... See more

All the staff there were extremely welcoming and kind. Special mention to Cleo from the Towcester branch. Absolute star! Made me feel comfortable and explained everything in detail. Was caught by surp... See more

Good service provided by Durham branch. I was let down by head office for not having the car sent down to Durham when it was scheduled for. I had my train tickets booked for next day non refundable fr... See more