Arnold Clark Reviews 181,061

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness. Consumers appreciate the no-pressure sales environment and the team's willingness to go the extra mile to ensure a smooth and satisfactory purchase. People highlight the clear and concise information provided, making the entire car-buying process easy and stress-free. The excellent service and user experience are frequently mentioned, with reviewers noting the efficiency and attention to detail. Consumers value the personalized support and the staff's ability to address all queries with ease. The quality of the product is also commended, with many expressing satisfaction with their new vehicles. Overall, reviewers feel well-cared for and confident in their purchases.

Based on these reviews

Rated 5 out of 5 stars

Time to upgrade my most favourite car of all time, my nearly 11 YO Citroën C4. We’d researched diesel & petrol engines before visiting the garage. Test drive available, friendly knowledgeable staff wh... See more

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Rated 3 out of 5 stars

Sales side very helpful , no pressure sales. Trade in price for own car excellent. Whole sale was pretty slick. New car had obvious faults which should have been picked up at the pre-delivery inspec... See more

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Rated 5 out of 5 stars

The price was reasonable. However, the vehicle was not fully cleaned at the time of collection. There were fuel receipts from six months ago inside, and the engine bay contained a noticeable amount of... See more

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Rated 1 out of 5 stars

We bought mercedes A180 from Stretford branch .After 1 week there is alot issues come in engine ,sos light comes up ,air bag disabled and one more interesting thing they sold this vehicle to us with... See more

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Rated 5 out of 5 stars

Just want to say today was a great service from James in Southampton Click and Collect, we sold our Ford Focus directly and the process was easy. James made me welcome and was extremely helpful... See more

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Rated 5 out of 5 stars

On February 6th, I purchased a Ford Kuga from Arnold Clark—this is actually my second car from them. From the moment I arrived, I felt free to browse the selection without any pressure, which was a r... See more

Rated 5 out of 5 stars

From the moment we arrived to look for a new car to picking it up 3 days later, the experience was seamless, friendly and efficient. It was really useful to be given advice and support with regards to... See more

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Rated 5 out of 5 stars

Everything went smoothly. We really enjoyed meeting our sales consultant who showed great knowledge and expertise in her role. Everyone else at the dealership, including the receptionist and the sales... See more

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Rated 5 out of 5 stars

Yet again, the customer service at Arnold Clark in Chesterfield was nothing short of exceptional and, lived up to expectations hence the reason why I returned for a third time to purchase a new car... See more

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Rated 5 out of 5 stars

From.start to finish Abbie in Rutherglen has been fantastic and couldnt have been more helpful. Her customer service, manner and also support to colleagues is excellent. She also makes everything so p... See more

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Rated 5 out of 5 stars

Great experience from start to finish! Dan was very helpful, knowledgeable and made it feel in control of all decisions. He was very professional but also made it feel like we were chatting to a frien... See more

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Rated 5 out of 5 stars

Wigan Store - Wallgate Speed of getting vehicle : Matter of days Sales tactics and Pressure : None! Communication : Yes very informative from day 1 Clear and concise information. Manage... See more

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Rated 5 out of 5 stars

The product consultant, Nathan, has been exceptional. He was incredibly supportive from start to finish, providing all the information we needed, which really helped us make the best decision for us... See more

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Rated 4 out of 5 stars

Salesman Brian Morris. very helpful and did his best to smooth everything out for me Understand car was not checked prior to sale yet lights were not aligned properly , dash showed engine fault... See more

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Rated 5 out of 5 stars

Absolutely fantastic experience quality cars at good prices. Buying from a dealer is far better than buying from a back street garage. The cars are of a very high standard. The salesmen are polite, fr... See more

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Rated 5 out of 5 stars

Gerard at Kia Linwood made buying our latest car a very easy and enjoyable experience. His knowledge and experience in selling cars was first class. He provided all the information we required in a cl... See more

Rated 5 out of 5 stars

Dan was amazing from start to finish. Made sure all questions I had were answered in full. He’s extremely knowledgeable on all aspects of his role. No question is daft in his eyes. Communication was 1... See more

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Rated 5 out of 5 stars

Have used Arnold Clark many times over the years, decided to browse there again, found a car we really liked, which unfortunately had just been sold. Byron Dempsey listened to our requirements, found... See more

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Rated 5 out of 5 stars

Ryan ,one of the staff, approached us without being pushy, gave us time and space. His knowledge and professionalism, coupled with his friendly, approachable manner put is at ease. Went from having my... See more

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Rated 5 out of 5 stars

can't praise Arnold Clark Prenton highly enough . From just showing up unexpected to purchasing our Dacia Duster , Daniel Barr helped us through the entire process . We showed a day early to collect w... See more

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Rated 5 out of 5 stars

For a start the guys at the Omoda garage don't harass you they wait for you approaching them and they are very helpful and full of knowledge, they make you comfortable and even if you're just browsi... See more

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Rated 5 out of 5 stars

Maya and David were both excellent! When we first arrived, we had no idea really what we were looking for but Maya helped us narrow things down and work out what was most important to us. David was gr... See more

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Rated 5 out of 5 stars

there benton chery showroom came through with there promise, used car i bought needed warning light display put back as had fallen behind dashboard/ and clutch had release bearing replaced, this was a... See more

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Rated 5 out of 5 stars

As a first time customer with Arnold Clark, I found the experience of purchasing a car off them very easy. Abul & Danny who i dealt with were very welcoming, knowledgeable and efficient during the who... See more

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Rated 5 out of 5 stars

Mark Hughes went above and beyond from the beginning to assist me in choosing the right car. With a tailored personalised video, which was very professional, he was able to show me exactly what I want... See more

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Rated 5 out of 5 stars

Arnold Clark Kia Dundee were very professional throughout the whole process Lewis Michie dealt with the trade in, paperwork and the handover in an efficient, friendly, informative manner. Everything w... See more

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Rated 5 out of 5 stars

Efem was very helpful and patient in finding us the best car that would suit us as a new family and stayed within our budget. Keeping us updated as much as possible and ensuring meeting the requiremen... See more

Rated 5 out of 5 stars

Great company treat you as a friend nothing too much trouble not rushed everything explained in detail I purchased a lovely car was given advice about the car telephoned next day to ask if everything... See more

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Rated 5 out of 5 stars

Being in sales I understand that customer service is priority. And at Arnold Clark I felt I was treated very well. No pushy sales person, very friendly and relax surrounds too. My fifth car from t... See more

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Rated 3 out of 5 stars

Salesman was not clear on finance figures and seem to hide the commission amount they receive within your finance agreement . When questioned he denied all blame and said it was all supplied in the p... See more

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Rated 5 out of 5 stars

From the minute we arrived at Arnold Clark at Eastkilbride we treated well and given friendly advice on various cars and understood what we were looking for and didn’t try to over sell. A reasonable p... See more

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Rated 5 out of 5 stars

Myself & my Husband have never owned a Hybrid or Electric car therefore we had no Knowledge of the Pro's & cons of making such a purchase. Joanna Richardson was our sales Consultant & She was exceptio... See more

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Rated 5 out of 5 stars

Buying a car made easy. All staff friendly and helpful Never felt rushed. Loads of information given Efficient from start to finish. The sales person was really good, knowledgeable, pleasant an... See more

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Rated 5 out of 5 stars

Chris was amazing. Listened to what we were looking for, suggested a few options. Supplied all information then allowed us time to reflect. Chased when appropriate. Went that extra mile whe... See more

Rated 5 out of 5 stars

This is the 4th car weve now purchased from arnold clarke over the years and everything from the service and mot packages to the smoothness of the sales have been brilliant, we are really looking forw... See more

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Rated 5 out of 5 stars

I went browsing with the intention of looking to switch my car, curious to see what range was available. I was looking to up size from my Toyota Aygo, however hadn’t got anything in particular in mind... See more

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Rated 5 out of 5 stars

Had a great experience with BYD Newcastle when purchasing my BYD Seal U in December. Will was fantastic from start to finish — knowledgeable, helpful, and made the whole process smooth and stress-... See more

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Company details

  1. Car Dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

Start your search

Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

Last chance to save in the Real Sale!

The UK's biggest used car sale ends soon.

The UK's biggest used car sale ends soon.

Last chance to save big on your next car.

We’ve reduced the price of thousands of used and pre-registered cars. From Volvo to Vauxhall, Mercedes-Benz to Mazda, and everything in between, whatever car you’re looking for – you’ll find it at the Real Sale.

Sale ends soon – don’t miss out! Ends 16th February.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181K reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

Smooth sailing!

Recently bought a pre-reg car from Linwood SEAT. Test drive was easily arranged, there were no "pressure" sales tactics, the salesman Tony was very knowledgeable on his product, and a good deal was achieved.

8 February 2026
Rated 5 out of 5 stars

Rhys was brilliant from start to…

Rhys was brilliant from start to finish, he eased my fears and set a very positive tone throughout the process, I would say the management team should be very proud of Rhys, he sets the tone how buying a car should be. positive, informative and very helpful

6 February 2026
Rated 4 out of 5 stars

Last two cars

Have had my last two cars from Arnold Clark, very satisfied with both. Very professional company (they know what they're doing). Very pleasant and friendly staff. 👍🙂

9 February 2026
Rated 5 out of 5 stars

Five star

I recently had the pleasure of purchasing a vehicle from Arnold Clark, through Firman Nugraha, and I cannot recommend his services highly enough. From the moment I spoke to him over the phone, and after that, I walked into the showroom, Firman provided a level of professionalism and transparency that is rare to find.
Here are a few reasons why Firman deserves a five-star rating:
• Exceptional Product Knowledge: Firman was able to answer every technical question I had with ease. He didn't just sell me a car; he made sure I understood all the features and found the model that perfectly suited my lifestyle.
• No-Pressure Environment: Unlike many sales experiences, I never felt rushed or pressured. Firman took the time to listen to my needs and concerns, making the entire process stress-free.
• Seamless Communication: He kept me updated throughout every step of the paperwork and delivery process. His response time was incredibly fast, and he made sure all the details were handled perfectly.
• Genuine Care: It is clear that Firman values building long-term relationships with his clients. His friendly demeanour and dedication to customer satisfaction made me feel like a priority.
If you are looking to buy a car from Arnold Clark Edinburgh, a product consultant who is honest, hardworking, and incredibly knowledgeable, look no further than Firman Nugraha.
Thank you, Firman, for making this the best car-buying experience I’ve ever had!

5 February 2026
Rated 5 out of 5 stars

"Real Sale" purchase.

Great choice of cars at good prices. Website has good images and information on cars for sale. Easy to reserve a car and take it for a test drive after a call from a sales consultant.

9 February 2026
Rated 5 out of 5 stars

Faultless

We were served by Ryan. We came in Sunday afternoon in need of a vehicle but we're very open about what car we could have, we just needed more space. Ryan found us the perfect vehicle. It literally ticks every box and we could not fault him at all. Very helpful and friendly with us and our baby too.

8 February 2026
Rated 5 out of 5 stars

From just initially going to see what…

From just initially going to see what might be on offer. Got the car i wanted without any overbearing salesperson everything done From start to driving away within a couple of hours. Excellent service and very helpful staff,willing to help with the little things.

9 February 2026
Rated 5 out of 5 stars

Good sale

Nobody following you around desperate for a sale, left on our own under no pressure to buy, once we selected our car the whole process was hassle free & picked the vehicle up the same day once it recieved its final check over

9 February 2026

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