Fruugo UK (GB) - fruugo.co.uk Reviews 53,809

Item as described and good value. Delivery time however was much longer than expected (circa 2 weeks) In the UK the item was processed by Evri, the worst delivery company I have experienced I now m... See more

I wouldn't hesitate to purchase from Frugo again. They have a good range of products at competitive prices. My item received was well packaged. Delivery updates are available, but unfortunately my onl... See more

I had an issue to begin with after placing my order and was advised it would be shipped from China therefore a long wait before arrival e.g 20th Feb to 2 March. It actually arrived today 5th February... See more

The items arrived as promised. The tracking information was good. However I didnt realise the goods were coming from China until late in the purchase process. I might have chosen a different supplier... See more

I hadn’t ordered from Fruugo before and having checked reviews online had a 50/50 opinion. The product I bought was less than half the price on Ebay, which worries me a little. However communication f... See more

I admit I was hesitant in ordering from a company in China, as I thought it might be difficult to keep track of my order and I imagined my parcel would go astray! I couldn’t have been more wrong! I co... See more

The earring aids are really good buying from Fruugo was okay.It was getting the parcel delivered the driver took a photo of a parcel in is van it was not my it was somebody else's he rang somebody el... See more

Unfortunately my order was late & not delivered. Then I recived just billows wich is my order was Agg basket chair + billow . Then I asked for my refunded. They did refunded me . So I respect this c... See more

Ordered an item for my car to fix a fault. Therefore quite urgent. Shipping didn't progress after 2 weeks so contacted the firm. Was told it has been returned before it even left the country. Then... See more

Was very satisfied with the time of delivery , and packaged well .was disappointed with size of tube as it looked larger on video but I know it was the same size 20g tube .would definitely buy again f... See more

Replacement ear cushions for Bose on ear headphones. Good quality product fitted my headphones perfectly. Well packaged. Takes a long time for delivery from China to Uk. This is fine if not an urgent... See more

I ordered what I thought were the 0.7mm Writech Space Up Astroline pens but received Space-X 0.5mm lookalikes. The pens are similar but the weight between the two differ thus giving a different writi... See more

Found Rhode peptide lip tint on this site for such a good price. No issues with ordering, communication was great every step of the way. Delivery wasn’t super speedy, but I knew it was coming from abr... See more

At first there was a lack of information as the product travelled across China - Fruugo has no responsibility for this aspect so this needs to be remembered. However once it was hitting depots and th... See more

Unfortunately our parcel was lost in transport. However the 'aftercare' was handled really well, got replies on almost a daily basis and we were refunded. Things like that happen but the very friendly... See more

I was a little unsure whether I’d done the right thing purchasing from this site as I only realised after placing the order that it was coming from across the world and only when I was told I wouldn’t... See more

Shopping with frugo was easy and straight forward. The communication emails re updates were very good and important to me. The product I bought was just as I hoped it would be. From my experience I... See more

I received my Japanese ,futon on time and im delighted with the purchase I wasn't sure whether it would be for me but after a few very comfortable nights sleep I'm hooked. I have a spinal injury and... See more

Will not issue a refund despite being chased up several times now taking to trading standards demand action and my full money given back. Fraud company do not buy Lost over £166 to them disgusting pe... See more

Avoid purchasing branded items. Ordered Olaplex Serum Oil and on comparison this is more of a water based liquid than an oil, making me doubt if this product is authentic despite the packaging. Also w... See more

I purchased a George Jensen bottle opener which came from China and was described as POLISHED steel which it is not and a sub standard product in comparison to Jensen. The return policy would make the... See more

Order placed end of Dec for delivery in January. Raised a query when item not received. Escalated query after no useful update from Fruugo Customer Care. I had to demand a refund. Fruugo su... See more

The item received was dirty and covered in food. It has clearly been used/played with prior, or an item returned previously. It's for our daughters birthday this weekend and it's in no fit state to b... See more

I ordered an UV meter from this site, it took nearly a month to get to my county, when it finally went through customs the shipment status showed in was at my postal office, i didnt get eny notificati... See more

Fruugo is not customer first website. I’ve got an item that is nearly a month past the estimated delivery and I haven’t had a single response from the retailer. I’ve tried reaching out to fruugo to... See more

Dreadful experience, never received my item Fruugo would not help, kept saying item has been delivered when it hadn't Woukd not investigated or support Im now out of pocket I would avoid this compa... See more

Ordered a 3xl, what turned up wouldn't fit a small child, measurements shown on website doesn't match what's been received.To send back costs a fortune , and UK address that's advertised is no more th... See more

Along with many others, I ordered a product, and recieved a completely different product. I have initially only been offered a "partial refund" and told I bear the costs to return the item for a ful... See more

I have ordered the same item from Fruugo, twice. On both occasions, the item was "in stock"and then subsequently "dispatched." Tracking indicated that neither ever left China. I will not be orderi... See more

I wish I could leave a one star review. Ordered an item according to description and image and received a completely different product. Poor quality, and didn't work as expected. The return details fo... See more

ordered a triangle for racking pool balls,got a selection of triangular cardboardish pices with various holes cut in them and some black ''bits'' to put in the holes.40odd quid,what a bunch of wanchor... See more

Five related items shown in picture, only one sent; there wasn’t an opportunity to choose which one. Items described as heavy steel, very strong but they’re moulded plastic. When challenged they don’t... See more

This company is a scam company, bought 2 pairs of swim shorts, sent from china, supposed to be XL wouldn’t fit my 9 year old nephew, no lining, so with sending product back, original cost of shorts an... See more

I received a blue light device instead of a red light one. They are advertised as different (blue as a teeth withenig device, red as gum repair). I contacted the seller twice complaining, but I re... See more

Honestly, the worst marketplace experience I can get. After placing an order , I was provided immediately with a tracking number which said "Shipping label created". In 10 days, nothing has changed.... See more

Avoid. Ordered a parcel on 29th Nov. Delivery anticipated by 9th December. Still nothing on 15th December, no delivery updates since departing China on the 8th December. Either their time scales are v... See more

I have not received my order, their website is extremely difficult to navigate and times out all of the time so I don’t think I will be able to get my £45 refunded. Bank aren’t interested due to the t... See more

Only part order received. Previous review gave me a reply from FRUUFO asking me to send an image of what I received. Utterly ridiculous request. I ordered a Smartphone solar filte... See more

Ordered products from the site on DEC 25th, it is now The beginning of JAN 17th and the tracking is saying that the products haven't even been shipped yet. I would avoid using Fruugo and just order... See more

I wasn't aware when I ordered a product from this Company that it would be shipped from China and received an email saying it would be 36 days before I received it. I have since had a reply from Fru... See more

The wrong order was sent - Honeybush tea instead of Cinnamon tea. It took two emails, with a photo of the wrongly sent goods, before Fruugo responded - with an offer of 5% discount (presumably in the... See more

The worst product is Japanese Matt selling in about £124 , send from china it’s not a mat but duvet with colour cover RUBBISH,sending back this £15 duvet cost around £170.(ripping poor people can’t af... See more

Ordered from .co.uk website, NO mention it's shipping from China! I'm another customer that's probably not going to receive in time for Christmas. Absolutely disgusted at the bait and switch, especi... See more

Drop shipping service - in my experience, you will never get high quality products, just cheap versions shipped from China. And you’ll pay the price of a higher quality product. Every attempt to cance... See more

Avoid this platform! I cancelled my order just 2 hours after placing it. They ignored my request completely. Instead, they created a shipping label 38 hours later just to claim it was "too late"... See more

I ordered a watch which took a long time to be dispatched. I got a notification that it was dispatched yesterday then today got an email saying I was being refunded, with no reason as to why. This wa... See more

Absolute con in every level…item received was terrible and trying to get to return it has me in literal circles. Website that I ordered from sends you to pages that don’t exist. Help section co... See more