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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with the products they received, citing a significant mismatch between the advertised items and the actual products delivered. Consumers report that the quality of the products was poor and not as described. People also mention concerns about pricing, feeling that the items were overpriced for their quality. Consumers report issues with the order process, indicating that what they received was not what they expected based on the product description. Reviewers are unhappy with the return policy, noting difficulties and unexpected costs associated with returning items.

Based on these reviews

Rated 1 out of 5 stars

total scam,advert implied elderly lady who had run her own handcrafted business was retiring and all her stock was to be sold before end of January.The items were supposed to be hand crafted by her to... See more

Rated 1 out of 5 stars

Very misleading advertisement. I ordered hand made and painted cute animals in acorns which could hang as a bauble or "had flat bottom so could sit on desk". Absolute rubbish. I received one dimension... See more

Rated 1 out of 5 stars

Total con - ordered set of 4 decorations that were claimed to be hand made, three dimensional cute creatures. Ordered at special price if you bought 4 - $7-99 each. What arrived having taken $23.99 ea... See more

Rated 1 out of 5 stars

What a rip-off! I ordered hanging ornaments that were shown to be animated. They were supposed to be cute little toy-size woods animals nestled in an acorn $20 each. What arrived was a silkscreen sti... See more

Rated 1 out of 5 stars

Shame i had to give 1 star nit worthy of that I bought the supposedly lightweight, blue-light, indestructible glasses that would darken in sunlight, with immediate vision adjustment, yea right cant se... See more

Rated 1 out of 5 stars

The same as Michael's criticism as to what I was to receive. Sucked in by false description of an ornament which appeared to be 3 dimensional but turned out to be a thin piece of plastic with a pictur... See more

Rated 1 out of 5 stars

I ordered the book lovers coffee mugs x4 as they looked stunning on the web (looked like stained glass mugs) but when I got them I knew something was wrong because the box was so light. Sure enough,... See more

Rated 1 out of 5 stars

The Adorable FroPlay Zoomer Pup is completely misrepresented. From the miniscule size ( the whole unit fits in the palm of my hand )to the battery container not closing, this is completely useless a... See more

Rated 1 out of 5 stars

One can only come to the conclusion that these Hilipert glasses are a SCAM. There is no relationship between the false and misleading advertising and those glasses supplied. Glasses we received appea... See more

Rated 1 out of 5 stars

If I could give 0 stars I would. The ad I responded to was a Facebook ad describing handmade ornaments of animals in acorns, hand crafted by a woman in the US. I paid $60 for 3 of these, I received a... See more

Rated 1 out of 5 stars

This company is a ripoff. Ordered their ovepriced bird feeders, spent $89. Have NEVER RECEIVED THEM, they promised a refund that has never come. Thoroughly discussed. WILL NEVER ORDER FROM THESE ONLI... See more

Rated 1 out of 5 stars

SCAM ALERT. They showed an animated toy puppy (Froplay Zoomer Pup) that was supposed to make natural movements. It didn't. It was a cheap piece of crap. And then to return, they say oh it will cost yo... See more

Rated 1 out of 5 stars

If there is a negative star to give, I would. This store, also called Froplay or Gadget Galaxy is totally fraudulent in everything they do. Advertisement is fraudulent as the Ad gros... See more

Rated 1 out of 5 stars

The biggest scam company ever!!!! I purchased the very useless Coldeeez portable Cooling airconditioner that is the worst product I have ever purchased. The Coldeez is not an airconditioner it i... See more

Rated 1 out of 5 stars

Ordered a Christmas ornament from this scam site. Online the ornament looked 3 dimensional but when I received it, it was a cheap flat piece of laminated cardboard! I was scammed out of $29.99 for th... See more

Rated 1 out of 5 stars

I brought a cooleez cooling fan for $60-70. I was definately not what they advertised & didn't even cool a small room. I emailed them asking for a return & refund & they responded with postage on my... See more

Rated 1 out of 5 stars

Oh my gosh! DO NOT buy from these people as they are totally fraudulent and will not return your purchase without charging you triple what you paid to return to China. I purchased 4 "birds nest orname... See more

Rated 1 out of 5 stars

Only received a 1 because 0 wasn't available. They advertised Sea Glass Advent Calendars - don't be fooled, there isn't an ounce of glass in this product - it is all PLASTIC!!! They say Free Returns,... See more

Rated 1 out of 5 stars

I really got taken on this purchase. The ad was for beautiful blown colored-glass cups resembling a stack of books. They arrived OK (from China) BUT they were PAINTED glass, not colored blown-glass... See more

Rated 1 out of 5 stars

Gaddi Witching Hour halloween wall hanging: Talk about false advertisement I ordered a Halloween disc that looked like it was carved in 3D mode I get it and it's a flat piece of wood with just painti... See more

Rated 1 out of 5 stars

I ordered an air cooler/ conditioner which you top up with water. What finally arrived was a simple fan with no cooling mechanism. The returns policy is dubious and I have paid a huge amount for som... See more

Rated 1 out of 5 stars

They deserve ZERO stars. Total scammers. They show one photo online and send a totally inferior product and then offer $8 only refund on a very expensive product. Lesson learned. Am reporting them fur... See more

Rated 1 out of 5 stars

There is no way these 5 star reviews are from legitimate customers. They are just discount stores glasses at best. They have no intelligent features that I can discern and they make my vision much wor... See more

Rated 1 out of 5 stars

This is a company that is clearly skilled in stealing your money. As another review stated, I also purchased the acorn animal ornaments that were 'sold' as 3 dimensional and of a size approaching a t... See more

Rated 1 out of 5 stars

I recieved two dogs for my granddaughters. What an absolute scam. I can buy these for 5 euro each, and i paid 69 euro now. Unbelievable that this is possible. I wont buy anything anymore and will neve... See more

Rated 1 out of 5 stars

The pictures in the add for the woodland creatures are a total lie. They look like 3-D ornaments. Instead I spent over $70 for four cheap plastic ornaments. I wish I had never done business wi... See more

Rated 1 out of 5 stars

I bought the supposedly lightweight, blue light, indestructible, glasses which would darken in sunlight, with immediate vision adjustment, bla bla. They looked enchanting on the exquisite (probably... See more

Rated 1 out of 5 stars

Ordered a robotic puppy for Christmas. Billing went through under Acyril. Puppy is nothing as advertised. Both Acyril and Hilipert deal in clothing not electronics. Total scam. This purchase has been... See more

Rated 1 out of 5 stars

Neck massager dangerous for a person with a pacemaker and nowhere in the product description does it describe that restriction of use. No hassle returns within 30 days is ridiculous because they d... See more

Rated 1 out of 5 stars

This is the most fraudulent company I have ever dealt with. The product ordered, then received was low life cheap & nothing like advertised! I will try to assist in any way to have them removed from U... See more

Rated 1 out of 5 stars

The dog on the advertisement just nothing like what I received. It is very sad I work hard everyday to provide for my family. I worked overtime just so I could order two of these puppies for my grands... See more

Rated 1 out of 5 stars

Absolute scam company. Followed their rules to get refund of money for a Christmas present. Had to send to China (even though it was shipped from the US originally) which was very expensive (one way... See more

Rated 1 out of 5 stars

This company should not be able to sell online. The item description and advertising is deceiving. I paid 64.99 for two froplay zoomerpups and would like to returned them. The seller does not offer a... See more

Rated 1 out of 5 stars

I ordered glass mugs as gifts and received cheap plastic mugs instead. I immediately returned the items & asked for a full refund. I haven't heard a peep from them. The mugs I received weren't even CL... See more

Rated 1 out of 5 stars

Scammers. I bought 2 x spinning orbs from these clowns and they are absolute garbage. $140 AU paid and one was destroyed during transit due to totally inadequate packaging. The other is a gumball mach... See more

Rated 1 out of 5 stars

Regretting my order now after reading these . They provide a " non-existent " email address --there should be NO DOT after the word "com" Therefore their email is INVALID. Smacks of fraud. Even... See more

Rated 4 out of 5 stars

Purchased a Dog Bark Controller. Waited one month to receive it. After reading over the cartoonish instructions, I was informed that the device was only for dogs under 50 lbs. There is absolutely no m... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

495 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Total con

Total con - ordered set of 4 decorations that were claimed to be hand made, three dimensional cute creatures. Ordered at special price if you bought 4 - $7-99 each. What arrived having taken $23.99 each from my account was 2D acrylic tat. Don't buy anything from these people they will take unexepcted amounts from your account and send you tat you can buy on Temu for quarter the amount.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

The same as Michael's criticism as to…

The same as Michael's criticism as to what I was to receive. Sucked in by false description of an ornament which appeared to be 3 dimensional but turned out to be a thin piece of plastic with a picture stuck on it. Charged in excess $40 AU. What a serious scam hilipert.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS "HILIPERT" AVOID AVOID AVOID…

total scam,advert implied elderly lady who had run her own handcrafted business was retiring and all her stock was to be sold before end of January.The items were supposed to be hand crafted by her to a very high standard,what I received were three little flat pieces of plastic which were not even worth 50 pence each,totally avoid at all costs,scammers like this are destroying the internet.as a previous post stated ,even one star is too much for this pond life AVOID

4 February 2026
Unprompted review
Rated 1 out of 5 stars

WHAT A SCAM - BEWARE

Very misleading advertisement. I ordered hand made and painted cute animals in acorns which could hang as a bauble or "had flat bottom so could sit on desk". Absolute rubbish. I received one dimensional printed picture on plastic.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Hilipert scam

I ordered glass mugs as gifts and received cheap plastic mugs instead. I immediately returned the items & asked for a full refund. I haven't heard a peep from them. The mugs I received weren't even CLOSE to what I was promised. The only reason I gave a one star rating was that was the lowest rating available.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the book lovers coffee mugs…

I ordered the book lovers coffee mugs x4 as they looked stunning on the web (looked like stained glass mugs) but when I got them I knew something was wrong because the box was so light. Sure enough, crappy plastic coffee mugs that were not even close to the advertisement. I had to order something else for christmas presents.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Hilpert.com, Froplay or Gadget Galaxy.

If there is a negative star to give, I would.

This store, also called Froplay or Gadget Galaxy is totally fraudulent in everything they do.

Advertisement is fraudulent as the Ad grossly misrepresents the products.

The products are seriously overpriced and of terrible quality.

Customer service is extremely bad as they do not even acknowledge your concerns.

In trying to process a return, I ran into return issues for products that should not be sold or bought to start. They wanted me to pay for shipping the item back or an $8 return for items I paid $74 for.

Little wonder they have flooded their website with a bunch of fake reviews and prevented users from posting real reviews.

The owners should simply be jailed for such false advertisement and fraud.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Merchandise

Oh my gosh! DO NOT buy from these people as they are totally fraudulent and will not return your purchase without charging you triple what you paid to return to China. I purchased 4 "birds nest ornaments" as pictured in their ad. What I got were 3 small cardboard discs with pictures of animals! Totally fraudulent and not worth the nearly $70 I paid!

15 November 2025
Unprompted review
Rated 1 out of 5 stars

0 stars if I could

0 stars if I could. This is a total scam. I ordered it from a website that used a different name, Thermopro to hide the scam that Hilipert is. Do not order from these folks as you will lose your money

12 January 2026
Unprompted review
Rated 1 out of 5 stars

I gave 1 star because 0 stars weren't…

I gave 1 star because 0 stars weren't an option. They advertise false products. When they do arrive late it isn't what you ordered. All products ship from China so to return an item its $300 back not the $50 they quote you. They only offer you $8 to keep the item and move on. AVOID THIS COMPANY FOR ANY BUSINESS. I PURCHASED THEOUGH A DIFFERENT COMPANY BUT IT ALL ROUTED BACK TO HILIPERT. RUN.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM CITY!!!

As I've read here in reviews, this site is scam city! I ordered 4 of the cute animal ornaments that were supposed to be 3D, as big as a tennis ball. Nope! FLAT CARDBOARD with the pictures on each side. They showed a video of an older woman making them with love and care. The video made it look legit. I bought four for a total of $70.00. I learned an expensive lesson!

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not orde from this company Ordered a froplay zoomer pup on 7th…

Ordered a froplay zoomer pup on 7th December received item on 2nd Jan it was not the item I ordered it was a battery operated dog , that you can buy cheap from lots of shops, I emailed the company for an address to send it back they said I would have to pay for the shipping, which was nearly the same price I paid for the pup, this company definitely scams people

2 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. The ad I responded to was a Facebook ad describing handmade ornaments of animals in acorns, hand crafted by a woman in the US. I paid $60 for 3 of these, I received a one dimensional picture of an animal in an acorn, a piece of plastic. This is nothing but a scam. Sold under the name Sherem Acorn Dreams, through Hilipert. This would be like buying a stuffed animal and receiving a picture of a stuffed animal. No local customer service or phone number. Located in Hong Kong. You can send it back but pay an outrageous amt for shipping.

4 January 2026
Unprompted review

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